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Interface Bus

Connect external systems easily

An IT environment from one source - that's what most companies want. However in general, different

software systems are used in different departments. With OMNITRACKER Interface Bus you can

connect and seamlessly integrate external systems to OMNITRACKER in just a few steps. Through this

exchange of data you can manage shared data efficiently and in a redundance-free manner in one

single application. This reduces effort and prevents data inconsistencies.

Key Benefits Quick and easy integration of third-

party systems

Cost savings through predefined

interfaces

Faster project implementation

Challenges In most companies individual business units have established their

own software systems. However their IT must support all business

processes seamlessly. Certain up-to-date data for various processes

must always be available.

Powerful interfaces In heterogeneous IT environments, powerful interfaces help you to

exchange information between the systems used. Therefore duplicate

recording of data is not necessary and you always have access to the

current status of your data.

How can OMNITRACKER help you? With OMNITRACKER Interface Bus you can easily connect external

systems to OMNITRACKER and exchange data reliably. Integrating

products with high market relevance is easy with the preconfigured

interfaces. You can specify in just a few configuration steps which

data from which other applications should be exchanged with

OMNITRACKER.

Hard to believe? Let us prove it!

Support for products with high

market relevance

Microsoft® Exchange Server

Microsoft® Windows® SharePoint®

Services

baramundi Management Suite

Web services

Reliable data exchange with third-

party systems

Synchronisation, import, export

Option of data processing during

export

Stable performance during export

and import

Performance of automated,

scheduled actions using

OMNITRACKER scheduler

Tailored solutions

Variable combination of

components

Needs-based licensing of

components

Flexible upgrade of system

components

Easy expansion and adaptation

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Interface Bus Using the preconfigured interfaces in

OMNITRACKER Interface Bus, you can considerably

reduce the effort involved in integrating external

systems.

Microsoft® Exchange Server

Microsoft® Windows® SharePoint® Services

baramundi Management Suite

Web services

Data is synchronised or exchanged via imports or

exports and can be transformed at the same time.

OMNITRACKER supports popular import and export

formats like MDB, XLS or CSV files.

The import function allows you to integrate data from

all supported systems. You can import this data

directly into the live system.

Data synchronisation is logged and traceable.

Acknowledgement messages or error messages are

generated during import and export.

OMNITRACKER Gateway for Microsoft® Exchange Server The OMNITRACKER Gateway for Microsoft®

Exchange Server gives you access to mailboxes and

public folders in Microsoft® Exchange Server.

Through the easy exchange of data between both

systems you avoid data redundancy and make your

workflows considerably more efficient.

Synchronisation of tasks, calendar entries,

appointments and contacts

Data management with one single tool

Data filtering during import

Export of OMNITRACKER attachments

Based on web service technology

Mailbox impersonation

Import, export and synchronisation You can exchange data between OMNITRACKER

and Microsoft® Outlook® either via imports and

exports or through synchronisation.

Import and export: Imports and exports are

particularly suitable for transferring larger amounts of

data once or regularly in a defined direction. Typical

application examples:

Nightly mirroring of master data from

OMNITRACKER to a public address book in

Microsoft® Exchange Server.

Publishing important appointments from

OMNITRACKER Project Management in a public

calendar in Microsoft® Exchange Server.

Synchronisation: If you would like to edit and

regularly compare data in OMNITRACKER as well as

in Microsoft® Exchange Server, you can synchronise

it. You specify in synchronisation profiles whether the

data should be synchronised unidirectionally from one

system to the other or in both directions. The data is

synchronised server-side, so that users do not need

to be logged in to OMNITRACKER or Outlook.

Easy data exchange between OMNITRACKER and Microsoft

Exchange Server

You can specify yourself, which data should be

exchanged or regularly synchronised and how.

Examples of frequent applications:

Contact data: You can compare the contact data

of your customers and suppliers, which is

managed in OMNITRACKER, with a public

address book in the Microsoft® Exchange Server.

Tasks: You can synchronise tasks from

OMNITRACKER Task Management with tasks in

the Microsoft® Exchange Server. The person

responsible for the task can edit the data in

Outlook® too. Changes in data and status are

also transferred to the other system respectively.

This saves time and ensures data consistency.

Appointments: OMNITRACKER activities, for

example, from the OMNITRACKER Project

Management Center, can be used as

appointments in Outlook®. Field workers, for

example, receive the activities assigned to them

directly in the form of Outlook® appointments.

You can configure the data exchange on a very

individual basis and combine it with all

OMNITRACKER-workflows. You can dynamically

synchronise data from the OMNITRACKER IT

Service Management Center, Project Management

Center and Stock and Order Management, but also

from individually created or adapted workflows.

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You can use all OMNITRACKER data and the

following Microsoft Exchange Server data for

exchange with the Microsoft Exchange Servers:

Public folders

User mailboxes

Calendar entries

Contacts

Tasks

Notes

You can filter the data on both sides, so that you only

exchange the information that you really need.

Synchronisation with public folders and also with user

mailboxes in Microsoft® Exchange Server is possible.

You can determine the mailbox in Microsoft®

Exchange dynamically, for example, according to the

responsibility for an OMNITRACKER entry.

OMNITRACKER Gateway for Microsoft® Windows SharePoint Services Using the OMNITRACKER Gateway for Microsoft®

Windows® SharePoint® Services you can exchange

data between OMNITRACKER and Microsoft®

Windows® SharePoint® Services. You can access

tasks, documents, contacts, announcements and

user-defined lists.

Import from user-defined SharePoint lists in

OMNITRACKER

Export from OMNITRACKER to user-defined

SharePoint lists.

Export of documents from OMNITRACKER to

SharePoint document libraries

Data filtering during import

Export of OMNITRACKER attachments

Based on web service technology

Through data exchange between OMNITRACKER

and Microsoft® SharePoint® Services you can dovetail

your information processes even more closely with

your business processes. In this way you avoid

duplicate data management and can, for example,

easily make documents, managed in

OMNITRACKER as attachments or in

OMNITRACKER Document Management, available

as SharePoint® lists on the intranet or internet.

In import and export settings, you specify which data

should be exchanged. For this purpose you can use

very detailed filters, which you define in

OMNITRACKER, and in this way exclude, for

example, certain categories. Once you have defined

an import, it can be used for importing data at any

time. You can start imports and exports manually or

automatically, for example, in a scheduled manner.

Settings for the OMNITRACKER Gateway for Microsoft Windows

SharePoint Services

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OMNITRACKER baramundi Gateway Administration of the company's IT is becoming

increasingly more complex. With OMNITRACKER

baramundi Gateway you can integrate the baramundi

Management Suite into the OMNITRACKER IT

Service Management Center. This simplifies client

management considerably and offers optimal support

to the service desk through quick and easy access to

the latest information about clients.

Control and management of baramundi

Management Suite core processes directly in the

OMNITRACKER IT Service Management Center

Up-to-date information about hardware and

software installed

Overview of software licences directly in the ITSM

CMDB

Initiation of software distribution from

OMNITRACKER ITSM problem and change

management

The functions of the following modules of the

baramundi Management Suite in the OMNITRACKER

IT Service Management Center are at your disposal:

baramundi OS-Install

baramundi Deploy

baramundi Inventory

baramundi Patch Management

OMNITRACKER baramundi Gateway can be easily

integrated into existing OMNITRACKER applications.

OMNITRACKER tracks the status of the baramundi-

Jobs automatically and escalates them in case of

error. All software installations and uninstallations are

documented, so that you can always get a quick

overview of installed hardware and software as well

as your software licences in the Configuration

Management Database (CMDB).

By using the OMNITRACKER baramundi Gateway in

combination with OMNITRACKER Stock and Order

Management you can cover the whole process from

application and approval to procurement up to

software deployment.

Accelerate your service management processes by

integrating the baramundi Management Suite in the

OMNITRACKER IT Service Management Center.

Incident reports: Service desk employees can

resolve incidents, which necessitate software

distribution, in just a few steps and distribute the

necessary software at the push of a button.

Change requests: Change templates can refer

to baramundi jobs. If a standard change is

created based on the template, the specified

baramundi jobs are automatically executed on the

assigned clients.

Configuration Management Database (CMDB):

Software and hardware components are

inventoried using baramundi Inventory and

imported as configuration items (CI) into the

OMNITRACKER-CMDB. Service desk employees

can quickly find details on clients, for example,

free hard disk capacities or logged in users.

All baramundi jobs started from OMNITRACKER are

also documented in OMNITRACKER, so you can

always keep track of the status and outcome.

baramundi Management Suite information is displayed directly in

the configuration item in the OMNITRACKER ITSM Center.

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OMNITRACKER Web Services Consumer Gateway Data, provided by external web services, is integrated

into almost all larger OMNITRACKER installations.

Web services offer the option to exchange data

between different software systems over the internet,

regardless of platform and programming language.

Time-consuming programming is usually necessary in

order to use web services. Therefore

OMNITRACKER offers configuration dialogues, which

considerably simplify the integration of web services.

Using the OMNITRACKER Web Services Consumer,

you can integrate most external SOAP web services

into OMNITRACKER in just a few steps. Through

configuration, using the easy-to-use user interface

provided, you specify which web service data should

be used in which OMNITRACKER fields.

You can integrate web services by simple configuration in the Web

Services Consumer.

OMNITRACKER Web Services Consumer

considerably reduces the configuration effort involved

when using external web services. All the necessary

data for communicating with the web service is

specified in profiles. You can easily call up these

profiles during data exchange.

Operation calls can be configured in profiles.

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What is OMNITRACKER? OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are

based. OMNITRACKER is a powerful tool for adapting processes to your needs:

Save time OMNITRACKER offers solutions which you can

implement quickly and adapt easily.

Cut costs After only a few days of training, you will be able to

independently implement and configure OMNITRACKER

applications.

Flexibility All OMNITRACKER applications are out-of-the-box

solutions that are easily adapted to your needs – with no

programming required.

Maintainability You can easily maintain your OMNITRACKER

applications yourself.

Release compatibility Guaranteed release compatibility with

future versions of the OMNITRACKER platform.

Customer-centered development Further development is

geared towards the needs of the customers.

OMNITRACKER supports all your business processes – regardless of

company size.

OMNINET GmbH

Germany

D-90542 Eckental

E-Mail: sales@omninet.de

Web: www.omnitracker.com

OMNINET Austria GmbH

Austria

A-1200 Wien

Email: sales@omninet.at

Web: www.omnitracker.com

OMNINET GmbH

Switzerland

CH-8808 Pfäffikon

Email: sales@omninet.ch

Web: www.omnitracker.com

OMNINET Technologies NV/SA

Belgium

B-3018 Leuven

Email: sales@omninet.be

Web: www.omnitracker.com

OMNINET Nederland

Netherlands

NL-2517 JK Den Haag

Email: sales@omninet.nl

Web: www.omnitracker.com

OMNINET OOO (Russia and CIS)

Russia

RUS-Moscow 107045

Email: sales@omninet.ru

Web: www.omnitracker.com

All hardware and software names used are trademarks or registered brands of the respective manufacturer.

© OMNINET. Subject to change without notice. This document replaces all previous descriptions. OT 10.3, 07/2014

As an owner-managed company, we answer solely to our customers. Our

top objective is to offer our customers high-quality products and first-class

service. To achieve this, we consistently fulfil the wishes and requirements

of our customers regarding product content, quality and schedule. Our com-

mitment to a customer does not end with the signing of the contract; but

rather, that is when it begins.

Would you like to know more about OMNINET

and OMNITRACKER solutions?

Then please get in touch with us!