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July 3, 2010

On the MoveBy Mel Wilinsky & Barry Wallace

We are pleased to join Human Resources in making four announcements!

Juliann Saito Oliver Maokhamphieu

Danette Bolosan Deaner SnivelyContinued on page 3

Independence Day 20�0

By Dr. Richard Kelley

Continued on page 8

Independence Day in the U.S.A. means different things to different people. For countless Americans, the Fourth of July means a day off, an afternoon at the beach, and hot dogs on the grill. In Waikiki, it’s really going to be busy! Hotel rooms are all but sold out, and the sidewalks of Kalakaua Avenue are packed. There’s a canoe race in front of the Outrigger Waikiki. At The Waikiki Beach Walk®, the restaurants are competing in the Loco Moco Smack Down, while musicians are dueling on stage in the First Annual Hawaiian Steel Guitar Festival. I’ll admit to enjoying steel guitars, an occasional hot dog, and a booming fireworks display. However, for me, this coming weekend is always a time for reflection, admiration, and giving thanks to those who have sacrificed or are currently sacrificing greatly to establish and protect the freedoms we take for granted in the United States of America. I was reminded last Monday when I had dinner with a family with roots in Hungary, just how precious our freedom is. Hungary was overrun and all but destroyed during World War II by the German Nazi regime. Then followed an equally cruel period under Soviet domination. In 1956, brave

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Saturday Briefing is publishedby and for employees of

Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard KelleySenior Editor: Pila HansonAssistant Editor: Kathy FoleyContributing Writers: Employees of OEG

Visit us online at:

www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley

at kathysb@outrigger.com,

via interoffice mail to OEH/HR,

or by phone at (808) 921-6957.

© 2010 Outrigger Hotels Hawaii An Equal Opportunity Employer

Happy Birthday!July 14: Deaner W. Snively, Olledan P. Balleras, Julie J. Mangayayam, Judy Ann Alices, Yuxia Huang, Tracy L.Q. Xu, and Carrie M. Trupiano.

July 15: Kay L. Lee, Anne-Caroline Barron-Luke, David O. Lai, Elpidio F. Dancel, and Denia N. Wichep.

July 16: Laurie M. Hirata, Richard Han, Michael T. Doi, Siu Hing Lee, and Sherlynn Langinbolang.

July 17: Ralphlyn R. Quitugua, Gina Marie K. Reeves, King Doo Au, Alejo P. Batinga, Florita U. Ravago, and Helen M. Ruiz.

July 18: Ruina Chen, Kathy D. Jacob, and Gaudena Ruiz Domingsil.

July 19: Gabriela Marie R. Quitugua and Marina E. Cajudoy.

July 20: Julie B. Ha.

Employment OpportunitiesIf you are interested in the positions listed below and meet the qualifications, you may apply online. Please go to WWW.OUTRIGGER.COM, click on ABOUT OUTRIGGER, then EMPLOYMENT. We only accept online applications for the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is July 9, 2010.

E-Commerce Coordinator (Full Time)Must have a bachelor’s degree in a related field and a minimum of five years work experience in a related field, such as e-mail marketing, database marketing, or direct marketing. Previous experience in the hospitality industry, proficiency in Stellex, Epiphany, HTML, website analytics (Omniture), Microsoft Office, Photoshop, Word, Excel, and PowerPoint preferred. Excellent verbal, writing, interpersonal, organizational, and multi-tasking skills required. Ability to adapt to a quickly-changing business environment, meet strict deadlines, and communicate effectively with staff and vendors in various time zones and among diverse cultural backgrounds. A professional appearance for a high-profile business environment is required. Must also be a team player, possess a positive and service-oriented attitude towards our guests, clients, employees, and our company, with the ability to maintain a high level of confidentiality. Some Hawaii interisland travel may be required. Continuing education through job-related seminars and webinars.

Guest Service Representative (Full Time)Must have at least one year customer service and cashiering experience, preferably in the hospitality industry. Must have basic computer skills and be able to type 30 wpm. Must also be a team player with excellent communication skills and flexibility to work any day and the graveyard shift.

The Kapalua VillasHousekeeping Supervisor (Full Time)

Two years supervisory experience required, preferably in Housekeeping. Must be able to speak English and have good written and verbal communication skills. Must be computer literate, able to do basic mathematical functions, and read and understand various correspondence and reports. Primarily night/graveyard shift and flexibility to work any day.

Outrigger Maui Eldorado Front Desk Night Auditor (Full Time)

A minimum of one year customer service and cashiering experience required. Previous night audit experience in the hospitality industry highly preferred. Must be computer literate, have 10-key by touch skills, and be able to type 30 wpm. Must also have excellent written and verbal communication skills. This position is primarily graveyard shift, but must have flexibility to work any day and shift.

Outrigger Kiahuna Plantation ResortWeeder (Full Time)

Responsible for removing weeds and litter from lawns and groundcovers. Must be able to read and understand various written communication and instructions to complete job assignments. Must also be able to communicate verbally over the phone and in person and be able to sign your signature on job assignment sheets. Previous experience and proper use of the following tools and equipment required: a hand-held blower, rake, machete, and weeding tools. Must be able to stand and walk for long periods of time to handle daily inspection, cleaning, and maintenance of grounds.

Save Me!By Kathy Foley

Help us Go Green! If you currently receive a hard copy of this newsletter and would like a link to your e-mail instead, please email kathysb@outrigger.com and type “LINK PLEASE” in the Subject Line. These little guys thank you, and so do we!

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Juliann Saito is our new Director of Taxation. Juli, as she likes to be called, will oversee Outrigger Enterprise Group’s corporate tax functions. Juli most recently spent six-and-a-half years at Accuity LLP (formerly PricewaterhouseCoopers), where she was a Tax Supervisor. She is a Certified Public Accountant (CPA) and earned both a bachelor’s and master’s degree in Accounting from the University of Hawaii-Manoa. On a personal note, Juli is engaged to be married and is in the process of planning her wedding. We also welcome Executive Chef Oliver Maokhamphieu to the Outrigger Little Hastings Street Resort & Spa. As Executive Chef, Olivier is responsible for overseeing the food and beverage operations at the 144-seat a-la-carte restaurant, bar, and expansive conferencing areas that can accommodate up to 500 guests for a cocktail reception. With over 30-years in the industry and 25 in Australia, Ollie, as he is fondly called, has cooked for heads of government, international celebrities and musicians, to everyday diners seeking his tantalizing menus inspired from a career working in exotic locations including France, Greece, Tunisia, Thailand, and Algeria. Most recently based in Australia’s capital, Canberra, Ollie was Executive Chef working alongside our new General Manager, Alex Chapman, at the Saville Park Suites’ fine dining restaurant and wine bar. With a French mother and a Vietnamese father, who was a respected chef during Vietnam’s French colonial days, Ollie gained an innate understanding of fusion cuisine, not to mention fluency in five languages!

On the MoveContinued from page 1

Today, he is considered a master of Asian fusion cuisine. Raised in Paris, where he completed his Certificat Formation Professionalle de Cuisine, Ollie went on to work for some of Paris’ top chefs, while also drawing inspiration from his father, who at that time, was the personal chef to General Jean de Lattre de Tassigny. Ollie’s calm demeanour, combined with his loyalty and passion for ‘cooking from the heart,’ is infectious – so much so, that his Sous Chef followed him from Canberra to the beautiful surrounds of Noosa to work alongside him. We are fortunate to have Ollie onboard and know he will become a widely-respected figure on Noosa’s illustrious dining landscape. Danette Bolosan joined the Hospitality Services department as Administrative Assistant. As many of you know, Danette was most recently Operations Administrator at the Embassy Suites® - Waikiki Beach Walk® (ESH) for about five years, in addition to being a familiar face on many of Outrigger’s “extra-curricular” committees and activities, like the Visitor Industry Charity Walk, Outrigger’s Holiday Party, and the Troy Barboza Torch Run. A long-time `ohana member, Danette joined Outrigger in 1984, initially as a Security Mail Courier and then quickly rising through the ranks to Dispatcher, Dispatch Supervisor, Security Secretary/Office Manager/Security Assistant, and finally to her most recent position at ESH, supporting GM Bob Yeoman and the ESH `ohana. She is likely familiar to most of you in Operations and the Corporate Office, as her superior administrative abilities and bubbly personality precede her.

On the personal side, Danette has a 28-year-old daughter, Amber, who lives in Vegas and manages one of the ever-popular Jamba Juice stores. She also has a “grand-puppy,” Roxy. While not at work, Danette enjoys balloon decorating; her handiwork is exhibited each year at our Charity Walk checkpoint, as the colorful entry arch to the Waikiki Beach Walk® promenade. Her “me time” is spent at the beach, going to the movies, and dining out. Danette finds fulfillment as a volunteer at Grace Bible Church, where she serves as a leader of a women’s group and assists in feeding the homeless. Deaner Snively is the new Sales Manager for Culture and Education at the Keauhou Beach Resort. Deaner was born and raised in Hilo. After moving to San Francisco, he began his 17-year travel and tourism career with Aloha Airlines in their San Francisco sales office, where he started as an inside Sales Representative and later became the Manager-Sales Center for the Americas/Europe. He later joined and helped open the HVCB regional office in San Francisco. He most recently held sales positions with Apple Vacations and Pleasant Holidays with a focus on travel agencies and consortia partners in Northern California and the Pacific North West. He has also done some independent work for the Big Island Visitors Bureau, representing them on various sales missions to Europe and Oceania. In his spare time, Deaner enjoys rediscovering and reconnecting to his island home. He continues to hold memberships in Skål – San Francisco Chapter, as well as Norcal Hawaii ‘Ohana. Welcome, Deaner! Congratulations Juli, Ollie, Danette, and Deaner!

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Paddle 2 ~ Celebrating Where We Come FromBy Kaipo Ho

Back in May, our Alaka‘i put their creative genius to work and re-launched our Ke ‘Ano Wa‘a 6-Paddles Process with the kick off of Paddle 1, Celebrating Who We Are. Everyday we are fortunate to come to work to celebrate and experience one of Outrigger’s cornerstone values: ‘Ohana – We are family working together joyfully to attain our goals and aspirations. Paddle 1 is also a celebration of the individuals within our work family, and our rich diversity was, indeed, highlighted through the equally unique activities that took place around the company. The Outrigger Royal Sea Cliff ‘ohana led the way with their innovative “Facebook” project, where every employee created a poster with personal tidbits. The OHANA Waikiki Beachcomber did a smaller version of the posters and filled their large employee bulletin board with employee stories. The OHANA Waikiki Malia Alaka‘i and ‘ohana created a great family album; the Outrigger Reef on the Beach Front Desk team artfully graced the walls of their back office with personal picture-frame storyboards; and our Company Services Alaka‘i rallied their department teams to create personal storyboards using straw beach mats as their backdrops. The Outrigger Waikiki on the Beach ‘ohana held a special employee luncheon and took creativity to a whole new level. Each department did something different to tell their stories. The Bell Desk team, who loves to eat, used plate lunch containers as their storyboards; the Administrative staff fashioned their stories on two-dimensional outrigger canoes, the Maintenance team decorated small paint cans to share their stories and displayed their work on a step ladder; and the Housekeeping team created group posters around various themes, including the Chinese Zodiac. Topping off the success of Paddle 1 were the enthusiastic comments from Alaka‘i reporting how much fun and energy the activities have generated. We are now gearing up for the July 5 launch of Paddle 2, Celebrating Where We Come From – We come from many different places and backgrounds with unique histories, cultures, and stories.

Clint Ogata and Kevin Nakamichi display their mixed plate of personal facts and stories

Eugene Chu, Wayne Talaro, Man Chi Lau, Marvin Shin, and Dustin Chen (kneeling) raise their decorated paint cans with pride

Jana Matsunaga, Doreen Nohara, and Gwen Boyce are proud of their canoe storyboardsContinued on page 5

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Celebrating Where We Come From immediately brings to mind the different ethnic cultures of our Outrigger ‘ohana, the places we were born and raised, and even the location of our hotels, resorts, and condominiums. But knowing where we come from is much more than that. Have you ever heard the saying, “We’ve come a long way to get where we are today”? Those words seem to create a very different meaning to celebrating where come from. We have all traveled unique paths from the day we were born to the present. Along that path, each personal experience has shaped our lives, our behaviors, beliefs, and even our personal values. In fact, knowing where we come from is a huge part of understanding who we are. How can you personally benefit from Paddle 2? Start by enjoying the activities your Alaka‘i have planned. Alaka‘i put a great deal of thought and effort into designing activities specifically for your hotel and department. On the personal side, dust off those old family photo albums, take a stroll down memory lane, and relive your journey of where you have come from and where you are today. Revisit your family genealogy charts, call a relative that you haven’t seen in a long time, or take a drive out to one of your favorite places and quietly reminisce about all the good times you had there and how those experiences helped shape your life. Make Paddle 2 a personal journey of rediscovering and re-appreciating where you’ve come from to where you are today. If that journey was a tough one, be thankful for how strong it made you and how those lessons are something you can take with you further into your journey.

Paddle 2 ~ Celebrating Where We Come FromContinued from page 4

Photo Captions:

Top: Sally Lu and Jojelyn Cabulera share some of the creative story picture frames of “The Condo Kids”

Middle: Frank Poei and Alohalani Alapai share their Paddle 1 stories

Bottom: (Standing L-R ) Jane Inouye, Joy Wong, DJ Nash, Chad Teramae, Sandy Kaleohano, Kathy Foley, Ashley Cabradilla, Janice Yee, and (Sitting L-R)

Cynthia Kagami, Char Luning, Ruthann Yamanka, and Monica Fo grace their Paddle-1 beach mat storyboard

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Outrigger Laguna Phuket Resort & Villas Hosts Volleyball Tournament

By Khun Patcharee Chanantho (Paew)

The Outrigger Laguna Phuket Resort & Villas arranged to host an “Associate Volleyball Tournament” on 22-25 June 2010. The purpose of the match was to show support for a drug-free workplace and “One Hotel One Project” for all business units in Laguna Phuket, as well as to build relationships among staff members.

Four teams engaged in friendly competition: Team A - Food & Beverage, Team B - Human Resources, Finance, and Activity, Team C - Front Office and Sales & Marketing, and Team D - Housekeeping and Engineering. Congratulations to the winners Team C - Front Office and Sales & Marketing!

Safety Recognized!

By Neal Nakashima

Congratulations to the ‘ohana of the OHANA Waikiki East Hotel for receiving a special safety recognition award for their outstanding performance in the second quarter. Although the property had to deal with the cleanup of a major water loss in the basement that caused significant damage to the Housekeeping and Maintenance departments, they had no work-related injuries in the first six months of the policy year and met or exceeded all their safety goals. Terrific work! Dr. Chuck Kelley congratulates GM Alan Naito on the OHANA Waikiki East’s safety success!

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Spotlight on the Outrigger on the Lagoon – FijiBy Una Murray

One of Fiji’s long-time tourism supporters and well-loved wholesale partners, Elizabeth Coyle, celebrated her 70th birthday at the Outrigger on the Lagoon - Fiji (FOR) with three generations of family and friends. Diamond Tours, a former Sydney-based wholesale tour company, played a significant role in growing Australia’s visitor arrivals to Fiji from the 1970s. The principals of the company, George Browne and Elizabeth Coyle, were huge supporters of the former Reef Resort, successfully packaging a unique holiday experience enjoyed by many over the years. About ten years ago, “The Reef” became a catalyst for the development of Fiji’s first accredited five-star resort, The Outrigger on the Lagoon - Fiji! The resort’s Developer, Chairman, and Chief Executive Officer, Geoff Shaw, and the FOR vuvale acknowledged and enjoyed celebrating Elizabeth’s milestone occasion with her. Litia Tikoduadua, Food & Beverage Duty Manager, opened FOR’s monthly staff get-together with a prayer, and General Manager Peter Hopgood welcomed all management and staff, thanking them for their continued hard work, as the property welcomed a dramatic occupancy increase! Peter relayed a wonderful message from Geoff Shaw who expressed his appreciation for their excellent service with the Bula Spirit, resulting in some wonderful guest comments! The new Housekeeping/Laundry department uniform was unveiled, followed by Peter thanking the Kitchen department for tackling their duties during refurbishments at the Baravi kitchen, ready to open in two weeks! Resort Manager Leon Pink announced winners of the boot camp weight loss competition, Andy and Ateca Rui, and thanked all those making efforts to keep fit. Congratulations were in order for Jerry Rabonu, transitioning to Management Cadet mid-July. Jerry will work in several departments, observing and acquiring knowledge of methods, procedures, and standards required for his performance. An attendant at the Ivi Restaurant, Jerry began his career with FOR as a Guest Service Attendant and then as a Butler. Viniana Vuibau congratulated June Manager of the Month Ravikash Nand, Back of the House recipient Timoci Naquta, and Front of the House recipient Tavenisa Taufa. Warris Ali was the How Can I Help recipient and Mere Iva Yabe was the Here to Help recipient. Spa Manager Praveena Dewan recognized the Bebe Spa for their community activity, a blood drive that resulted in collection of 33 pints of blood from the FOR vuvale. Rounding out the festivities was a dart competition, followed by afternoon tea.

Elizabeth Coyle and Geoff Shaw

Jerry Rabonu

Back of the House recipient Timoci Naquta, Front of the House recipient Tavenisa Taufa, GM Peter Hopgood, How Can I Help recipient Warris Ali, and Here to Help recipient Mere Iva Yabe

Manager of the Month Ravikash Nand and GM Peter Hopgood

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men and women gave their lives in the streets of Budapest to begin the overthrow of the Soviets and restore some of the freedoms we enjoy daily in America. I particularly remember those times because, in 1957, while working at the Massachusetts General Hospital, I became friends with two Hungarian physicians who described how they were able to slip through the barbed wire and past the machine guns to escape years of oppression to come to a land of freedom and opportunity. During my lifetime, through TV, magazines, and newspapers, I have seen others lose their freedom to zealots and dictators. The Nazis systematically eliminated millions of Jews during World War II. Untold numbers disappeared during the Communist times in the Soviet Union and China. I remember seeing firing squads dispatch businessmen in Cuba. I gasped when I saw the photos of row after row of the skulls of Cambodian citizens killed under Pol Pot. I’ll never forget the faces of desperate Vietnamese clinging to the closed gates of the U.S. embassy grounds in Saigon, as the last helicopter left from the embassy rooftop. Today we watch as North Koreans starve. The photos of Neda Agha-Soltan dying in a pool of blood on a street in Tehran during last year’s uprisings in Iran have galvanized many as did the movie, The Stoning of Soraya M., which described the brutal execution by stoning of a 35-year-old Iranian woman for alleged infidelity. The world today is more dangerous than ever before. A radical Islamic movement is actively and aggressively trying to eliminate the freedoms and lifestyles enjoyed by most of the western nations in the world. As we celebrate, relax, and enjoy this weekend, I hope we all remember that brave men and women from the U.S. and other countries are, at the same moment, risking their lives in places such as Afghanistan and Iraq to stem that tide. However, technology has changed the scope and possibility of terror drastically. No longer do aggressors have

to mount thousands of troops, armor, and catapults. A few ounces of explosive strapped to a suicide bomber can kill hundreds in a restaurant, shopping center, or hotel lobby. The politics have changed, too. As predicted by scholars and writers years ago, in the free world, the percentage of citizens who are net receivers of government programs, subsidies, and benefits has come to equal the percentage who are the net givers to government through taxes, fees, and other charges. This has led to a growing government, which is not serving the people but rapidly taking freedom and choice away from all. Exhibit Number One of this trend is the recently passed U.S. health care law that will shift trillions of dollars from

one class of citizens to another and fine individuals and employers who would like not to participate. The ugly details of the multi-thousand-page law are just starting to be understood. What will we find as the new health care regulations are put into effect? I think it is vital that everyone in the U.S.—whether you are a man or women; whether you affiliate with Democrats, Republicans, the Tea Party, or are independent; whether you earn your living

by working for someone else, run your own business, or are retired—stop this weekend and take a few moments to reflect on our nation and the world. Remember the sacrifices of past generations who gave us our freedoms through their blood, sweat, and tears. And, if you see a serviceman or servicewoman in our hotel elevators, lobbies, or corridors during the next few days, take a moment to say, “Aloha, and thanks for helping to keep us all free!” Finally, vow that you, too, will personally do something in the coming months to preserve those freedoms for the next generations. Remember what Thomas Paine said in 1776: “Those who expect to reap the blessings of freedom must undergo the fatigues of supporting it.” Those words are still just as true on July 4, 2010, as they were then. God bless the U.S.A.

Independence Day 20�0Continued from page 1

“Those who expect to reap

the blessings of freedom

must undergo the fatigues

of supporting it.” `

~ Thomas Paine