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Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Primary Empathy in Newborns
PARADISE LOST? PRIMARY EMPATHY IN ONLINE COMMUNITIES OF INTERESTAND WAYS OF USE
Niki LambropoulosInteraction Design Consultant, Researcher * Intelligenesis Consultancy
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Contents
BACKGROUND Locating Empathy Example of Physical & Online
Communities RESEARCH
The Studies The Results The Conclusions
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
What is Empathy?Does it exist in Online Communities? Automatic matching of the feelings of the other
person (Fischer, 1980) Between people who identify similarities (Ickes, et
al, 1993) Related to social skills (Goleman, 2004, Lawrence
et, 2004) Discovery of mirror neurons supporting
representations of an Object from a Subject (di Pellegrino et al, 1992; Rizzolati & Arbib, 1998) based on Lipps (1903) and McDugall (1908)
Empathy is widespread in online communities (Preece & Ghozati, 2001)
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Emotional Intelligence-Based Theory of Performance (Goleman, 2004) Social Awareness
Empathy Service orientation Organizational awareness
Criteria (role taking – communication skills) comprehends another’s feelings re-experiences the other person’s feelings shares the other person’s feelings help the other to feel better
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Self-Organised Learning by Observation in Social contexts (SOLOS online)
C. Public Participation (Self-Actualisation,
Motoric Reproduction - Overt Performances) 1. decision making 2. motoric response3. embedded behaviour
B. Socio-cultural Learning
(Retention Processes)1. retention 2. reflection
A. Active Lurking (Attentional Processes)
1. awareness,
2. Empathy 3. trust
(The Path of the Dragon)
.
VL
LPP
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Search for Empathy in Discussions and Use in Human Resources (Goleman, 2004)
EI Competency: Empathy for building bonds and conflict management
Leadership Style: Affiliative Impact On Climate: Highly positive Objective: Create harmony When Appropriate: To heal rifts in a team or
to motivate during stressful times
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Example: Shaolin Kung Fu CoI - CoP
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Exploratory Study I
Aim: how to participate publicly in an online dialogue?
25,000 users in TakingITGlobal (9-50 years old) Data were taken every week for a month by
observation notes
1st Phase: 13 participants (16-48 years old) 2nd Phase: 6 old and 7 new 3rd Phase: 2 public participants
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Exploratory Study I : Results A
Discussion on Peace 5/10/01 – 23/7/03 2 moderators 346 members sent
2,850 messages 97% views 3% replies
Views & Replies 5/01-7/03 (2 years, 2 months & 13 days)
02000400060008000
10000120001400016000
Series1
Series2
Study 1
0
20
40
60
80
100
120
Messages
Mem
ber
sMembers
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Exploratory Study I : Results B
Levels of Activity
5/10/01 – 23/7/03 57% Low 18% Medium 25% High Potential Uncertain
Study 1 High-Low-Medium Participation
24% H 19% M 57% L
1
2
3
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Exploratory Study I : Results D
2/13 (15,3%) developed empathy. These were the ones who decided to
reply to messages
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Exploratory Study II: e-Mint E-Mint
BBC Commkit Ladomery Neoone Jindal Tempero Sulake Tuc Lts Exmosis Tagteacher Habbo Bibliotech Chatmoderators and more
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Exploratory Study II: e-Mint SNA – Discourse Analysis - Rebecca Role Taking – Communication skills
some of us may not have anything relevant to add and just want to learn
I'll again make a plug for the backbone of any successful community - the members
We build community one person at a time It just means "putting the right person in charge of the right task
and getting out of their way" I don't think our two statements are mutually exclusive some of us don't know how to share with a group It's all okay with me. But I still believe everyone has something to
share ;) Whether they do it or not is another matter... Becs (2% lurker, 98% yacker - that's a welcomed 2% in some circles - heh)
Sometimes, the only way to discover someone's brilliance is to spend time with them one-on-one
* Volunteerism is connected to empathy (Downie, Clark, Clemenston, 2005)
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Exploratory Study II: e-Mint SNA – Discourse Analysis - Rebecca Social Network Analysis (SNA) depicts social
relationships (Baroudi, et al., 1986)
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Conclusions
The Empathic Leader is true Use the Sensitive Employees – Citizens Build groupz-ware to help and support online
communities based on real time research. The Path of the Dragon: Recognise our
potential and being able to respond (responsible)
Online Communities and Social Computing * Las Vegas 26.07.05 – 16:00-18:00
nikilambropoulos.org * Intelligenesis Consultancy
Thank you…
For your attention!
Niki Lambropoulos
nikilambropoulos.org
Any questions and/or suggestions?