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Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005 © meaning ltd, 2005. All rights reserved. Reproduction prohibited.

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Page 1: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

Online interviewing technology decisions

Balancing performance, utility and cost

Tim Macer, meaning limited

Presented to AURA, London, 14 September 2005

© meaning ltd, 2005. All rights reserved. Reproduction prohibited.

Page 2: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

2

Who? Agency or DIY

Where? Your own network/web server or ‘hosted’

What? Simple or sophisticated

How much? Fixed cost or per complete

Page 3: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

3 Snap: survey builder

Page 4: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

4 Snap: survey builder

Page 5: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

5

Page 6: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

6 Zoomerang: simple online survey tool

Page 7: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

7 Zoomerang: survey overview

Page 8: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

8 Zoomerang: survey builder

Page 9: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

9 FIRM: Confirmit “Professional survey builder”

Page 10: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

10 FIRM: Confirmit Project log — audit trail of actions and changes

Page 11: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

11 FIRM: Reportal Portal building tool (Confirmit data only)

Page 12: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

12 Globalpark: OPST survey builder

Page 13: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

13 Globalpark: Field report — response

Page 14: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

14 Globalpark: Field report — response

Page 15: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

15 SPSS: Dimensions InterviewBuilder (mr Interview)

Page 16: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

16 SPSS: Dimensions InterviewBuilder (mr Interview)

Page 17: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

1. Functionality v cost

Dear Aura member

Due to the sensitivity of this data, please send an email to me at [email protected] to request a complete version including this slide and confirm that you will not copy or redistribute it.

Tim Macer

All materials are Copyright © meaning ltd, 2005

Page 18: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

18

High Cost

High Ease of use

Low Cost

Low Ease of use

2. Usability v. Cost

Dear Aura member

Due to the sensitivity of this data, please send an email to me at [email protected] to request a complete version including this slide and confirm that you will not copy or redistribute it.

Tim Macer

All materials are Copyright © meaning ltd, 2005

Page 19: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

19

Basic functionality checklist

Questions and grids

Design style templates

Simple skip logic

Personalised invitations

Reminders to non-completes

Authentication by ID or password

Segregate complete and incompletes

Realtime response reporting

Topline reports

Export data to SPSS

Export data to triple-s

Data protection - hosted within EU

Page 20: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

20

Advanced functionality checklist

Multiple languages

UNICODE support for non-roman Alphabets

Complex skip logic

Text piping

Randomized/rotated questions, answers

Populate survey with pre-defined data

Respondent can break off and resume

Database lookups

Multimedia support

Java & Flash plug-ins

Results publishing and portal building

Page 21: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

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Panel functionality checklist

Panel members’ portal

Content management tools

Panelist profile self-administration

Staged admission

Search tools

Bulk upload

Variable rewards

Incentive drawdown and fulfilment reports

Panel condition reports based on participation

Complex sample selection and exclusion

Resting rules

Back-feed data from surveys

Page 22: Online interviewing technology decisions Balancing performance, utility and cost Tim Macer, meaning limited Presented to AURA, London, 14 September 2005

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