July 19, 2016

Online Tour of SMP, SHIP, and MIPPA

Resources Webinar

Welcome!

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SHIPs

• State Health Insurance Assistance Program

SMPs

• Senior Medicare Patrol

MIPPAs

• Medicare Improvements for Patients and Providers Act

ACL = Administration for Community Living

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Poll: Who’s Who on Today’s Call?

• Which program(s) do you work with? (Check all that apply.) o SMP

o SHIP

o MIPPA

• Which resource libraries have you already visited? (Check all that apply.) o SMP

o SHIP

o MIPPA

When the polling has ended, click the arrows or icons to re-open your other panels as needed.

Agenda

MIPPA Resources •Who can access the

library? •How to find

materials

SHIP Resources •Who can access the

library? •How to find

materials

SMP Resources •Who can access the

library? •How to find

materials

Questions

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Speakers

Brandy Bauer Communications

Manager, Center for

Benefits Access

Ginny Paulson Director

SHIP National Technical

Assistance Center

Heather Flory Training Manager

SMP and SHIP TA Centers

MIPPA Resources

Brandy Bauer, Communications Manager

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About MIPPA

• Initial legislation passed in 2008

• Provides funding for SHIPs, AAAs, and ADRCs to o Conduct outreach and enrollment into Medicare Part D

Low Income Subsidy (LIS/Extra Help) and Medicare Savings Programs (MSPs) for low-income Medicare beneficiaries

o Help rural residents enroll in Part D

o Promote Medicare’s preventive services

• Subsequent legislation has reauthorized funding through FY17

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About the Center for Benefits • Within National Council on Aging (NCOA)

• Has served as MIPPA Resource Center since 2009 o Provides training, technical assistance, and resources for

state agencies & community organizations doing benefits enrollment

o Funds network of Benefits Enrollment Centers providing comprehensive assistance

o Collaborates with States & Federal government to promote better coordination of benefits

www.ncoa.org/centerforbenefits

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MIPPA Resources

• Anyone can access Center for Benefits resource materials & library

• No passwords/permissions required

• Three key sources of information and tools that may be useful for MIPPA, SHIPs, and SMPs: o NCOA Resource Library

o Promising Practices Clearinghouse

o Visualization Tools

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NCOA’s searchable library includes the following types of resources, sortable by audience (consumers, advocates, professionals) & topic.

NCOA Resource Library

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Fact Sheets

Webinar Slides

Issue Briefs

Outreach Materials

Infographics

Toolkits

Videos

Reports

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NCOA Resource Library www.ncoa.org/resources

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MIPPA Promising Practices https://www.ncoa.org/centerforbenefits/

promising-practices/

• Finding people/outreach

• Application assistance

• Retention of benefits

• Contact info for each practice

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Visualization Tools www.ncoa.org/visualizations

• Maps of low-income Medicare beneficiaries fitting specific demographic categories

• Enrollment and eligibility data

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MIPPA Resources Summary

• No restrictions on access

• All resources in NCOA’s library are downloadable

• Library search function can be used to search entire website

• Some resources (e.g., outreach materials, fact sheets) are available in formats that can be tailored with your local contact details and logo o Contact centerforbenefits@ncoa.org for more info

SHIP Resources

Ginny Paulson, Director

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About the SHIP Center

Mission • The SHIP TA Center serves as a central source of information for

and about the SHIP program. • The center provides training, technical assistance, and promotional

activities in support of the national SHIP program and its 54 individual SHIP projects.

• SHIP TA Center services are available for optional, not mandatory, SHIP use.

Funded By: The U.S. Administration for Community Living (ACL) Grantee: Northeast Iowa Area Agency on Aging (NEI3A) Project Partners: Medicare Rights Center, consultants Mike Klug and Steve McCurley, Technical Frontiers Incorporated (TFI), and Health Benefits ABCs

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Helping SHIPs with these functions:

Educating and Assisting

Beneficiaries

Training Staff, Volunteers, and

Counselors

Managing Volunteer Programs

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Overview This SHIP Resource Library: • Allows individual SHIP programs to share products

and resources with each other • Allows for national SHIP materials to be easily

shared and accessed o SHIP Center

o ACL

o ACL’s Target Population grantees (“Partners”)

• Is Role-based • Displays “Featured” and “Recently Added” Resources

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Poll: SHIP Program Role

• What is your role with the SHIP program? o Counselor

o Staff

o Director

o Other

o N/A (I don’t do SHIP work.)

When the polling has ended, click the arrows or icons to re-open your other panels as needed.

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Housed at www.shiptacenter.org

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Who can access the library, and how?

• Who? SHIP representatives who are vetted by leaders of their program

• How? o Go to www.shiptacenter.org

o Click on SHIP Login

o Complete an online registration form

Or an account created for you by a SHIP administrator

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Registering online

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Explains intended audience for password protected content

Register using the green button if you are a SHIP representative without an account

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Review: User Roles - Graduated Access from lowest (1) to highest (5):

• Cannot access Resource Library (can only access Counselor Training menu)

1. Counselor in Training

• Can access Resource Library to search • Cannot upload 2. SHIP Counselor

• Can search • Can upload (but uploads require review to go live) 3. SHIP Staff

• Can search and upload • Have a dashboard to review and approve uploads by Staff users

4. SHIP Administrator

• Can search and upload • Have a dashboard to review and approve uploads by Staff users 5. SHIP Director

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Resource Library

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Demonstration

SHIP Resource Library

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Contact Us • Angela Burk

o aburk@shiptacenter.org; 319-874-6878

o Library searches/uploads/dashboard (pending resources)

• Jeanne Mentel o jmentel@shiptacenter.org; 319-874-6848

o User access/dashboard (pending registrations)

• Ginny Paulson o gpaulson@shiptacenter.org; 319-358-9402

o General design and functionality

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SMP Resources

Heather Flory, Training Manager

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The SMP mission is to

empower and assist Medicare beneficiaries, their families, and caregivers

to prevent, detect, and report health care fraud, errors, and abuse

through outreach, counseling, and education.

Prevent Detect Report

SMPs: Senior Medicare Patrol

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The SMP Resource Center provides a variety of products and services to the national SMP network.

SMP Resource Center

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Fact Sheets

Job Aids

Newsletters

Manuals and Training Kits

Monthly Mentor Calls

SMP Director Orientation

SMP Resource Library

SMP News

Webinars

Website

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SMP Resource Center Website: www.smpresource.org

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SMP Resource Library www.smpresource.org > Resources for SMPs > Resource Library

• Repository of materials BY SMPs and FOR SMPs o SMPs contribute (why reinvent the wheel?)

o Center materials are housed here

o ACL may contribute

o ACL target population grantees contribute

• Contains materials needed by SMPs to do SMP work – “members only”

• Searchable and password-protected

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SMP Resource Library: Who Can Be a Member?

• SMPs, ACL, ACL grantees who serve SMPs The Center

invites:

• All state SMP staff doing SMP work SMPs should always invite:

• Subcontractors doing SMP work • SMP volunteers • SMP partners doing SMP work

SMPs can also invite, at their

discretion:

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Poll: SMP Program Role

• What is your role with the SMP program? o Volunteer

o Staff

o Partner

o Other

o N/A (I don’t do SMP work.)

When the polling has ended, click the arrows or icons to re-open your other panels as needed.

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SMP Resource Library: Three User Roles

Director • Has full access to all

library functions and resources

• Approves requests from other users in that state

• Can be more than one per state (SMP project director decides)

• Can access the Assessments tab

Coordinator • Can upload • Can access all resources

in the library • At the director’s

discretion: • May or may not need

a director-level user to approve a resource before it goes live

• May or may not have access to assessment results

Associate • Cannot upload • Cannot access resources

categorized under three topics: • Medicare Minute

(editable version) • SMP Program

Management • VRPM

• Cannot access the Assessments tab

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The SMP Resource Library www.smpresource.org > Resources for SMPs > Resource Library

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Find it in the SMP Resource Library!

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SMP Resource Library Searches: Counseling, Beneficiary Outreach and Education Materials

• Keyword search example: “counsel” o Includes “counselor” and “counseling”

• Advanced search example: beneficiary presentations o Intended Audience: Beneficiaries o Type: PowerPoint/Presentation and Training

• Advanced searches: outreach and beneficiary education o Origin: SMPs, ACL, Center, NAPCA, SAGE, etc. o Language: Arabic, Chinese, Korean, Spanish, etc. o Intended Audience: Beneficiaries, Caregivers, Professionals, Volunteers, etc. o Type: Advertisement, Billboard, Brochure, Exhibit, Fact Sheet, Flyer, etc. o Topic: About SMP, Fraud/Abuse/Scams, Medicare Statements/Card, etc.

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SMP Resource Library: More Information

See the SMP Resource Library FAQs

• Tips on searching, uploading resources, editing uploads, user roles, approving users, online assessments

Review the SMP Resource Library webinar recording and PowerPoint • Tip: Search for key words “library webinar”

Contact the SMP Resource Center

• info@smpresource.org • 877-808-2468

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Online Tour Review

Who can access the library?

• MIPPA: Anyone! No passwords / permissions required

• SMP: Anyone doing SMP work, at the SMP director’s discretion

• SHIP: Anyone with a password, as long as their user role is counselor and higher

How to find materials

• MIPPA: www.ncoa.org/resources

• SMP: www.smpresource.org > Resources for SMPs > Resource Library

• SHIP: www.shiptacenter.org > SHIP Login

Where to go for questions:

• MIPPA: centerforbenefits@ncoa.org

• SMP: info@smpresource.org

• SHIP: info@shiptacenter.org

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Questions?

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Webinar Resources: Today’s Recording and PowerPoint Presentation

SHIP • Go to the Resource

Library and view the "Recent" list or conduct a search. • Tip: Search for

keywords “online tour.”

SMP • Go to the library

and view the "Recent" list or conduct a search.

• Tip: Search for keywords “online tour.”

MIPPA • Go to the NCOA

library and search for the keyword “online tour”

• Or go to www.ncoa.org/ncboewebinars

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Thank you for participating in today’s webinar!