Onsite Insights Autumn Visit Programme 2014

Company Visits across the UK

www.onsiteinsights.co.uk

Company Visits across the UK

2014

Customer Feedback

� 100% of visitors would recommend the visit as

an excellent business tool.

� 98% of companies recommended this form of

learning above workshops & courses

� 96% identified new ideas for their business

Far better than

workshops or courses

Arla Foods

About the National Visit Programme

Onsite Insights is a programme of visits to

award-winning companies, where visitors get to

see best practice in action.

No theory, no text books, just what works and

why, direct from organisations that have

achieved success.

Each programme provides you with the

opportunity to gain, first-hand, valuable insights

into how some companies have become so

successful and how they sustain their

profitability.

Topics covered by our hosts

• Lean

• Supply Chain

• People and Leadership

• Innovation & Continuous

Improvement

• Strategic Planning

• Sales, Marketing &

Customer Care

• Corporate Social Responsibility

How to Book

Booking one of our visits could not be simpler:

• email us at [email protected]

• call us on 023 9246 8978 to check availability; or

• use our online form www.onsiteinsights.co.uk

[email protected]

Learn from the best


Customised Visits

If you have more than 8 people from the same

organisation we can arrange a customised visit

for you. We will liaise with the host to tailor the

agenda to meet your specific areas of interest.

By arranging a customised visit the host will be

able to cover specific topics in more depth than

may be possible on a general visit.

For more information on customised visits

contact [email protected]

Become a Host Company

Onsite Insights host companies represent the best of

UK Industry they are a distinguished list of successful

and award winning companies committed to

sharing their experience and knowledge, for the

benefit of companies using the programme.

If you are interested in becoming a host company

please contact us:

Email: [email protected]

Telephone: 023 9246 8978

2014 Visit Programme

Learn from the best

15 OCT

8 OCT

18 SEP

22 SEP

23 SEP

2 OCT

8 OCT

17 SEP

9 OCT

14 OCT

21 OCT

� Lean, Continuous Improvement & Quality

� Logistics & Warehousing

� Supply Chain

� Strategy & Project Management

� Supply Chain

� Logistics & Warehousing

� Sales, Marketing & Customer Care

� Lean and Continuous Improvement


� People & Leadership

� Maintenance / TPM

� Lean Manufacturing

� Building Effective Teams





� People & Culture





� Supply Chain Management

� World Class Manufacturing

� Sales, Marketing & Customer Care





� Environmental Manufacturing


2014 Visit Programme

19 NOV




� Lean & The Toyota Way


� People & Leadership - Culture




� Customer Relationship Management & Support






� Design for Manufacture

� Culture for Change







� Innovation and R&D





� Environmental Manufacturing 12

NOV

20 NOV

5 DEC

25 NOV

3 NOV

30 OCT

5 NOV

12 NOV

10 NOV

Location: Leeds, West Yorkshire

Start/Finish Time 10 am / 4 pm

Dates: 21 October 2014

5 December 2014

Topics: Lean, Continuous Improvement

& Quality

Environmental Manufacturing

Strategy & Project Management

Agfa Graphics is at the forefront of the digital

printing industry. At the factory in Leeds they

electrochemically process aluminium coils to

make the substrate for lithographic printing

plates.

This multi-award-winning site is committed to

best practice and the company is externally

certified to be compliant to four major

internationally recognized standards: ISO

14001 for Environmental management, ISO

9001 for Quality management, OHSAS 18001

for Health and Safety management, ISO

50001 for Energy Management.

Agfa Graphics has won several national UK

awards for its environmental performance.

NEW HOST

Location: Rochester, Kent



Topics: Lean Manufacturing

Design for Manufacture

Culture of Change

BAE Systems in Rochester, Kent is home to the

organisations Electronic Systems Division. This

site has been designing, manufacturing and

supporting aerospace and avionics

products for more than 70 years.

Electronic Systems Spans the commercial

and defence electronics markets with a

broad portfolio of mission-critical

electronic systems, including flight and

engine controls, electronic warfare and night

v i s ion systems; survei l lance and

reconnaissance sensors; secure networked

communications equipment, and power and

energy management systems.

“The passion and enthusiasm is palpable, as is the

commitment to pursuing a Lean Journey”

[email protected]

Learn from the best

Buhler Sortex is a world leader in innovation

and delivery of sorting solutions to the global

food and non-food processing industries.

They design, manufacture and supply optical

sorting machines to over 100 countries

throughout the world. The machines are used

to detect and remove unwanted and

blemished material from products such as

rice, coffee, nuts, vegetables, etc.

Buhler are a low volume, high value, high

technology assembly operation utilising

modern manufacturing techniques.

“Very impressed on all levels, a good company

to demonstrate excellent business practices”

Location: East London


Dates: 5 November 2014


People & Leadership

Customer Relationship

Management & Support

Location: New Milton, Hampshire




Continuous Improvement

Quality

Double H Nursery grows & supplies flowering

houseplants to the major supermarkets such

as Marks & Spencer, Sainsbury and Tesco.

They have been an accredited Investor in

People since 1997 and this reflects their

commitment to developing their staff at

every level of the business.

They are committed to limiting the negative

environmental impact of the business and to

this end use predominantly biological

methods for crop protection against pest

and disease, rather than conventional

methods.

“Fantastic! What a great example of lean in a

non-traditional manufacturing environment”


Location: Killingworth,

Newcastle-upon-Tyne



Topics: Lean Transformation

People Management

Winner of the best UK process plant in

2013, Entek International Ltd manufactures PE battery separators which are used in auto-

motive batteries. The plant exports 100% of

everything it produces.

The production lines run 24x7, continually

mixing and extruding materials into a

continuous polythene sheet, which is then

subjected to various highly specialised in

process treatments. This is high volume

continuous process manufacturing using

capital intensive manufacturing lines and

ancillary site services.

“Great insight and a very enthusiastic

and passionate team”

Cooper Crouse-Hinds (now part of the Eaton

Group) manufactures a range of high quality

and robust junction boxes, enclosures and

custom electrical assemblies. These have

been designed and engineered to meet the

requirements of both the most demanding

hazardous area, marine and heavy industrial

environmental applications.

With over 30 years experience in the design,

engineering and manufacture of enclosures

and custom electrical assemblies, they

provide proven, tried and tested solutions.

“Great focus on process improvement

and waste reduction”

Location: Sheerness, Kent

Start/Finish Time: 9.45 am / 4 pm





[email protected]

Learn from the best

Winner of the Best Process Plant in 2014, Fujifilm Speciality Ink Systems Limited is a

global leader in the manufacture of

speciality printing inks, producing high

performance products for screen, digital and

flexo narrow web print which colour the

images on thousands of products you see

everyday.

World-class products for print, from retail

displays, textiles and packaging to CDs and

DVDs, Fujifilm inks are developed by an

international research team for use in a

diverse range of applications in many types

of material.

“Great structure and very informative”

Location: Broadstairs, Kent




Continuous Improvement &

Quality

Innovation and R&D

Happy is a multi-award winning company

that was voted 2nd best workplace in the UK

in the Financial Times. A training company

based in Aldgate, central London, Happy

employs just 46 people but has won wide-

spread recognition for its unique approach.

The core principle at Happy is that people

work best when they feel good about them-

selves. The main purpose of the company

management is to create a framework

where people do feel good about them-

selves. The result is a people-focused business

that has won a plethora of prestigious

awards.

“A lively and thought provoking visit, a

genuinely great experience”

Location: London

Start/Finish Time 10 am / 3.15 pm


Topics: Sales & Marketing

Customer Care

People & Leadership


Since its foundation in 1990, Herb UK Ltd has

been manufacturing high performance hair

products, which maximise the use of gentle,

nourishing, natural ingredients, whilst minimis-

ing the necessity for harsh or damaging

chemical additives. As well as being the larg-

est independent manufacturer of hair prod-

ucts in the UK, Herb UK exports to over 30

countries worldwide.

Herb UK’s commitment to environmental sus-

tainability has framed much of it’s organisa-

tional strategy and has also delivered a posi-

tive financial return.

“A great visit, a company that shows

great ethics towards sustainability”

Location: Lymington, Hampshire

Start/Finish Time 9.45 am / 4 pm

Dates: TBC

Topics: Environmental

Sustainability

Location: Eastbourne, West Sussex


Dates: TBC

Topics: Lean Transformation



Innovation and R&D

HMD is the home of the sealless pump. They

were the first to develop and perfect the

magnetic drive for pumping applications,

over sixty years ago.

With a mag drive sealless pump there is no

danger of emissions or leaks. The

containment seal is completely glandless so

provides the ability to be both user and

~environmentally friendly. Zero seals mean

low maintenance and reduced ongoing

costs. There are no seals to replace and with

components common across the HMD range

inventory can be kept to a minimum.

“Impressive application of visual

management and strategy was clearly

communicated at all levels”

[email protected]

Learn from the best

FROM the production of their first truck in

1918, Isuzu Motors has become one of the

world leaders in the design and manufacture

of light and medium commercial vehicles.

Sales of some 27 million trucks in 140 countries

(including some of the most inhospitable en-

vironments in the world) stand testament to

the calibre of the trucks themselves.

Isuzu Truck operates an award-winning cus-

tomer care programme that could easily be

adapted to cater for many sectors. The com-

pany demonstrates a unique approach and

shows how the staff interact with customers in

order to fulfil customer expectations.

“A very enthusiastic and open organisation,

which was very inspirational”

Location: Hatfield, Hertfordshire


Dates: TBC

Topics: Customer Care

Innovation and R&D

People Management

Jaguar Land Rover is the UK’s largest auto-

motive employer, with a world class team of

nearly 24,000 people.

In the 2011/12 fiscal year, JLR achieved re-

cord profits of £1.5 billion; an increase of £392

million over the previous year. It is the UK’s

largest automotive manufacturing business

built around two iconic British car brands with

a rich heritage and powerful consumer ap-

peal and loyalty.

“One of the best manufacturing sites

I have seen”

Location: Halewood, Liverpool

Start/Finish Time 9.00 am / 3.30 pm


30 October 2014



People & Leadership


Mars is one of the largest family owned

companies in the world. The company started

in Washington USA in 1911, then moved to the

UK in 1932. As a private, family-owned

company, Mars, Incorporated has a unique

ability within the global food industry to be truly

visionary and invest for the long term in product

development and research.

Throughout history they have created and

marketed products to meet the demands of

the contemporary lifestyle. As consumer

lifestyles evolve and change, they have

evolved and changed to meet the new needs.

“Extremely informative, everything

was relevant”

Location: Slough, Berkshire





Strategy Deployment

People & Leadership

Milliken European Airbag Products (MEAP) is a

textile manufacturer converting man made

yarns into specialised fabric for use in the

highly competitive automotive Airbag market.

By combining science with design and unique

insights, Milliken tackles the issues and

concerns of today. Every day their community

of innovators is invigorated by the challenge

of finding creative ways to enhance lives and

make the world easier, safer, more sustainable

and more beautiful.

“A highlight in the Onsite Insights programme.

Terrific British success story and great example of a

Lean Journey”

Location: Bury, Lancashire



World Class Manufacturing

Supply Chain Management

Topics: Lean and Continuous Improvement

[email protected]

Learn from the best

Location: Basingstoke, Hampshire


Dates: 23 September 2014

People & Leadership



Mars Drinks remain one of our longest

standing and most popular host companies.

Created in 1955, they are the Drinks

Division of the Mars Group of companies.

With their two market leading brands of Klix

and Flavia, they serve over one billion drinks

per year (most of which are made at the

Basingstoke factory).

Mars Drinks are trusted by over 35,000

businesses and serve more than a billion

drinks to the most demanding businesses

world-wide.

“Excellent, well presented and well

structured—far better than any workshop or

course!”

insights, Milliken tackles the issues and

Mitsubishi is a trusted household name known

the world over associated with a variety of

excellent products and services. Originating in

the shipping industry back in 1870, the

Mitsubishi group has grown into one of the

worlds finest corporations.

The diverse businesses that have sprung from

Mitsubishi share a name to be proud of and a

wealth of knowledge and expertise covering

many industries, including involvement in

shipping, satellite communication, motors,

security and expertise in electronics and

electrical equipment.

“Outstanding excellence at all levels and the

culture of continuous improvement is the best

I have seen”

Location: Livingston, West Lothian



Corporate & Social Responsibility




Pfizer is one of the world’s premier

innovative biopharmaceutical companies.

At Pfizer, they apply science and our global

resources to improve health and

wellbeing at every stage of life.

Pfizer strive to set the standard for quality,

safety and value in the discovery, develop-

ment and manufacture of

medicines. Their global healthcare portfolio

includes medicines and vaccines and

many of the world’s best-known consumer

healthcare products.

NEW HOST

Location: Havant, Hampshire

Start/Finish Time: 9.45 am / 3.30 pm


Topics: Supply Chain

Logistics & Warehousing


Location: Sunderland, Tyne & Wear



10 November 2014



People & Leadership

Strategy Deployment

Nissan Sunderland Plant has been the UK’s

biggest car manufacturer for the past 14

years, and the biggest car exporter for the

last 12. In 2011, during the plant’s 25th anni-

versary year, the 6 millionth vehicle rolled off

the line, and the plant achieved an annual

production figure of 480,485 units – a new UK

record for a single car plant.

One in every three new cars built in the UK

comes from the Sunderland Plant.

“Well presented, informative and interesting”

[email protected]

Learn from the best

As the leading global supplier of curtain tracks

and blinds, Silent Gliss is committed to serving the

requirements of the upper end of the window

treatment market – the top of the pyramid! This

represents customers who rightly expect the vey

best in terms of quality, design, technology,

service and individuality. In 1952

Silent Gliss produced the first silent track using the

unbeatably efficient combination of siliconised

aluminium and top grad nylon. In recent years

they have been involved in some of the worlds

mos t no tab le deve lopmen t s and

refurbishments.

“A down-to-earth and practical approach to

lean manufacturing”

Location: Broadstairs, Kent





People & Culture

Location: Deeside, Flintshire




People & Leadership


The Toyota Manufacturing UK (TMUK) site as

Deeside, North Wales, is a centre of excel-

lence within the Toyota Group. This site is the

first Toyota factory outside Japan to have

the honour of building a hybrid vehicle en-

gine. The power plant, which is integral to the

Hybrid Synergy Drive system, is wholly pro-

duced at the North Wales facility. Raw alu-

minium is smelted and cast on-site, prior to

machining assembly and testing of the fin-

ished unit. The finished engines are then

shipped to Toyota’s Burnaston car plant in

Derbyshire for installation.

“Excellent insight into how developing a

culture and empowering a team can move a

business forward”

Webmart UK Ltd was founded in 1997 and

has experienced a phenomenal growth,

doubling turnover year on year. Innovation,

great staff initiatives and quality processes

have ensured that Webmart has been rec-

ognised as a leading company by it’s

growing base of pan-European customers.

It is a highly competitive sector , crea-

tivity innovation are essential to ensure cli-

ents requirements are fulfilled. By develop-

ing leading-edge solutions, time reduction

and cost efficiency have been vastly im-

proved.

“Very impressive business model. Great energy

and atmosphere, lots of ideas to take back”

Location: Bicester, Oxfordshire


Dates: 18 September

Topics: Strategy & Project

Management

Supply Chain

Logistics & Warehousing

Marketing & Customer Care

Location: Wymondham, Norfolk

Start/Finish Time 9.30 am / 1.45 pm

Dates: TBC

Topics: Innovation and R&D


Williams Lea is the leading global provider of

customised Corporate Information Solutions.

A centre of excellence this company has

been recognised regularly for its excellence

and quality standards. The company builds

long-term partnerships with leading organi-

sations across Europe, the US and Asia

Pacific, taking the burden of managing their

Corporate Information.

Williams Lea has grown (turnover) by 30%

per year over the last five years and the

company attributes its success to its

talented, experienced and dedicated

people.

“Excellent opportunity to see how a company is

approaching Continuous Improvement—very

valuable”

[email protected]

Learn from the best


For more information or to book contact us:

Telephone: 02392 468978

Email: [email protected]

Website: www.onsiteinsights.co.uk

Documents

Onsite Insights Autumn Visit Programme 2014