Operation Family Doc Operation Family Doc aims to connect every aims to connect every Canadian Armed Forces Canadian Armed Forces family with a family family with a family doctor.doctor.

NeedsNeeds

• Enhance continuity of careEnhance continuity of care

• Expedite specialist referralsExpedite specialist referrals

• Expedite access to prescriptionsExpedite access to prescriptions

• Eliminate reliance on drop-in clinicsEliminate reliance on drop-in clinics and hospital emergency roomsand hospital emergency rooms for family healthcarefor family healthcare

Who can apply?Who can apply?

• Families of serving CAF membersFamilies of serving CAF members

• Releasing or recently released CAF members Releasing or recently released CAF members and their families and their families

ProcedureProcedurefor Family Referralsfor Family Referrals

1.1. Submit OFD Family Referral formSubmit OFD Family Referral form

2.2. OFD determines best available matchOFD determines best available match

3.3. OFD sends referral to physicianOFD sends referral to physician

4.4. OFD emails physician’s contact details to familyOFD emails physician’s contact details to family

5.5. Family contacts their new physicianFamily contacts their new physician

How to apply?How to apply?

• OnlineOnline www.familyforce.ca www.familyforce.ca

• EmailEmail OFD@mfrc-ncr.org OFD@mfrc-ncr.org

• Phone (613) 993-8671Phone (613) 993-8671

• Fax (613) 993-5656Fax (613) 993-5656

• In person In person atat MFRC-NCR, 330 Croil Private MFRC-NCR, 330 Croil Private

Referral ParametersReferral Parameters

Families are connected with a physician based on:Families are connected with a physician based on:

• Clinic practice parameters Clinic practice parameters (age, catchment area)(age, catchment area)

• Doctor preference: male or femaleDoctor preference: male or female• Special requestsSpecial requests• Postal codePostal code• LanguageLanguage

ConfidentialityConfidentiality

• Minimum intake information is collectedMinimum intake information is collected• Files are treated as confidentialFiles are treated as confidential

Physician RecruitmentPhysician Recruitment

ChallengesChallenges

• Building partnerships with:Building partnerships with:QC docsQC docsON docs accepting QC patients who speak FrenchON docs accepting QC patients who speak FrenchON docs who will bill RAMQ directlyON docs who will bill RAMQ directly

• 28 patients waiting for a physician in Ontario28 patients waiting for a physician in Ontario

• 396 patients waiting for a physician in Quebec 396 patients waiting for a physician in Quebec (296 who are with ON docs)(296 who are with ON docs)

Navigating Healthcare

SuccessesSuccesses

• 669595 families registered families registered(1(1417417 patients) patients)

• 161655 physicians in 5 physicians in 533 locations locations

• 11286286 referrals to date referrals to date

Adopted ResolutionAdopted Resolution

146146thth Annual Meeting of the Annual Meeting of the Canadian Medical AssociationCanadian Medical Association

19-21 August 2013 - Calgary19-21 August 2013 - Calgary

The Canadian Medical Association supports the right of family members of The Canadian Medical Association supports the right of family members of Canadian military personnel and retiring/releasing military members and Canadian military personnel and retiring/releasing military members and their families to have continuous access to local physicians as they their families to have continuous access to local physicians as they relocate to new military bases and communities across Canada. (DM 5-3)relocate to new military bases and communities across Canada. (DM 5-3)

DND/CAF DND/CAF OmbudsmanOmbudsman

Recommendation 15 to assist military families to obtain better Recommendation 15 to assist military families to obtain better access to healthcare:access to healthcare:

Establishing a dedicated function at all Military Family Resource Establishing a dedicated function at all Military Family Resource Centres charged with assisting incoming CAF families with obtaining Centres charged with assisting incoming CAF families with obtaining access to and continuity of healthcare.access to and continuity of healthcare.

On the Homefront: Assessing the Well-beingOn the Homefront: Assessing the Well-beingof Canada’s Military Families in the New Millenniumof Canada’s Military Families in the New Millennium

Initiatives

• Increase presence in CAF community– SCAN & MEDSCAN Seminars– VAC– Unit Orientations– Engage other MFRCs

• Increase OFD presence in Medical communities– Family Medicine Forum– AMO Clinic Day / AMO PTSD Teaching Seminar – Marketing Campaign *Quebec*

• Increase OFD parameters– Special needs– Youth Mental Health Initiative

• OFD on the Web