OPERATIONAL PLAN - Shire of Northam · PDF fileNRC Operational Plan March 2016 Executive Summary For many years now the Management and staff of Fresh Start Recovery Program

NRC Operational Plan March 2016

FRESH START RECOVERY PROGRAMME

“THE HILL”

OPERATIONAL PLAN

2016-2018


Executive Summary

For many years now the Management and staff of Fresh Start Recovery Program (FSRP) have worked diligently and appropriately to accommodate our client group. From its inception we have made every effort to ensure that our clients are provided with the best care. Further, it is important to recognise that residents that come to stay with us do so of their own free will. In this regard the program is voluntary and, provided residents can comply with the rules they are given every encouragement to live a daily life free from substance use. The Therapeutic Community (TC), which will operate at the Spring Hill property, is not new and indeed the model can be identified as a powerful treatment approach in many countries through the world. The TC is generally understood as a self-help model which has evolved outside of conventional psychiatry, psychology and medicine. One of the very important and necessary elements of a TC is the notion of, “Community as Method”. In this regard the collective community is the driving force behind each individual’s behaviour. Here, the wellness of the community depends on the wellness of each individual in it and is reflective of a fully functioning and balanced society. On entering the community residents are asked firstly to review and agree to the rules of the TC. Secondly they are asked to reflect on the core beliefs and values that have led them to the decision to enter a TC and change their way of life. As is evident with all residents at Fresh Start, people don’t decide to become drug addicted. Behind every addiction is an individual who is trying to reconcile past trauma that they have suffered through loss, grief, abuse or abandonment. Addiction is a crisis of identification that is very destructive. At Fresh Start we endeavour to stand by individuals and surround them with a healing loving community.


Introduction

The Board and Management of FSRP (see appendix 3) are highly committed to the care of the people who have entrusted us with their needs and the people involved in the work of the organisation to ensure the ongoing reputation and future growth of FSRP is maintained at a high level. The development of this Operational Management Plan is key to this care and future sustainability of FSRP. It must however be emphasised that FSRP provides services to some of the most marginalised and difficult to serve individuals in our community. Indeed, because of our business focus, we will provide services to people who have long histories of excessive and detrimental alcohol and substance use. And, often as a by-product of their behaviour, our clients may have developed maladaptive patterns of responding to social norms and accepting social conventions. All of the clients present with a complex history of social and psychological problems that stem from loss and grief or early childhood trauma. Our service mandate therefore is to assist clients to reshape their behaviour so that they can live happy productive lives. Certainly this work is often complex in that a vast spectrum of emotional responses are experienced when one attempts to modify compulsive, addictive behaviour. Our program is fundamentally a self-help approach based on the George De Leon, “The Therapeutic Community”, (2000) that can stand alone as an all encompassing, well rounded therapeutic service that offers recovery through a daily routine of early rise, physical work, therapeutic meetings, medical monitoring and individual psychological counselling. The residents are responsible for all food preparation, the cleaning and upkeep of the facility and its grounds. All residents make a financial commitment for room and board while they reside at the facilities in Northam. In this regard the Fresh Start Recovery Program recognises that therapeutic communities and residential rehabilitation options are now well established world wide as one of the most effective and powerful interventions for people who are recovering from excessive and detrimental substance use. At the newly acquired Spring Hill facility, hereafter referred to as “The Hill”, we will only accommodate those individuals who have, “Graduated” from the Northam Recovery Centre (NRC) following a 10 week “Introductory” program. The graduates will share greater responsibilities at The Hill and will be expected to set an example and mentor those who are not as advanced in their recovery. Further, while the program at The Hill will share a similar structure with NRC the clients/patients will engage in more in depth therapeutic work and preparedness for their return to independent living.


Also, The Hill will differ from NRC in that it will maintain a strict “No Smoking” policy. In this regard those people who enter into NRC will be expected to give up smoking prior to graduation to The Hill. As a not for profit community organisation we have limited financial resources. Our primary responsibility is to our clients. We have a responsibility to use our resources wisely and effectively to meet FSRP’S stated mission and objectives. Further the Northam Recovery Centre has made every effort to be a good neighbour. We are keen for our residents to engage in positive activities and assist in local community events where practicable. Currently the Northam Recovery Centre and Fresh Start are aligning with the Australasian Therapeutic Communities Association (ATCA) and seeking an accreditation approval. The accreditation will identify NRC as meeting national agreed upon standards for therapeutic communities.


VISION, MISSION AND STRATEGIC INTENT

OUR VISION

To solve the world’s addiction problems

MISSION

To help families with addictions

STRATEGIC INTENT

To provide sustainable, recovery-focussed treatment services locally, nationally and internationally


Service Area: Personnel

Section: Staffing infrastructure

Outcomes:

1. Number of staff is commensurate to complete set tasks.

2. Staff numbers are adequately maintained at all times.

3. Staff qualification levels meet job descriptions.

4. Staffing line of command is clearly understood.

5. Staff are adequately supervised at all times.

6. Occupational health and safety guidelines are adhered to at all times.

7. All of staff team meetings are held weekly.

8. Team meeting minutes are recorded and made available.

9. Staff performance reviews are up to date and completed annually.

Output # 1: Staff structure

Measure: Number of staff attending to residents at Fresh Start

Target: Full staff availability on week days and weekends.

Action Plan – Key Steps Responsibility

Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 Staff ratio is maintained at 1:6 residents. 6 staff available to 36 residents. Management January 2016 Ongoing to

2018 review

2 Senior staff members are available to supervise and direct. Management January 2016 Ongoing to

2018 review

3 All new staff are thoroughly inducted into their employment positions. Management January 2016 Ongoing to

2018 review

4 All job descriptions are clearly classified and available at all times. Human Resources January 2016 Ongoing to

2018 review

5 Management will direct all staff to complete performance reviews annually. Management January 2016 Ongoing to

2018 review


6 Management will ensure that shift work is adequately covered Management January 2016 Ongoing to

2018 review

7 Management will ensure that staff have adequate breaks and meal times Management January 2016 Ongoing to

2018 review


Service Area: Residents (overview of program)

Section: Program participation (see appendix 1)

Outcomes: 1. Residents actively engage in the program within a Therapeutic Community.

2. Residents build their physical and mental health through purposeful engagement.

3. Residents develop an appreciation for routine and structured days.

4. Residents focus is self motivated.

5. Residents are goal and outcome orientated.

Output # 2: Program participation summary

Measure: All residents engage in the prescribed daily program

Target:


Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 Community members start day at 6:00am Case workers and

community leaders.

January 2016 Ongoing to

2018 review

2 All residents engage in physical exercise/morning walk or gym work. 6:15 to 7:00am Case workers and

community leaders.


2018 review]

3 Breakfast 7:00 to 7:45am Case workers and

community leaders.


2018 review

4 All residents: Chores and cleaning of facility and rooms 7:45 to 8:30am Case workers and

community leaders.


2018 review

5 Morning therapeutic group, all of community 8:30 to 9:30am Case workers January 2016 Ongoing to

2018 review

6 Work program on farm 9:30am to 11:00am Case workers and

community leaders.

workers


2018 review

7 Morning journaling 11:00 to 12:00am Manager/Case January 2016 Ongoing to

2018 review

8 Lunch 12:00 to 1:00pm All residents and staff January 2016 Ongoing to

2018 review

9 Afternoon therapeutic group 1:00 to 2:00pm Manager/Case workers January 2016 Ongoing to

2018 review

10 Physical recreation 2:00 to 3:00pm Case workers and January 2016 Ongoing to


community leaders. 2018 review

11 Business activity and external counselling appointments 3:00 to 4:30pm Case workers and

community leaders.


2018 review

11 Evening debrief session for all of community 4:30pm Manager January 2016 Ongoing to

2018 review

12 Evening meal 5:00pm All residents January 2016 Ongoing to

2018 review

13 Evening therapeutic group 6:00 to 7:30pm Case workers and

community leaders.


2018 review

14 Free time before bed and lights out at 10:00pm All residents January 2016 Ongoing to

2018 review


Service Area: Assessment and introduction

Section: Administration

Outcomes:

1. Clients are suitably assessed to graduate from NRC to The Hill

2. Residents recognise their capacity to succeed.

3. Residents develop an appreciation for stability and rules.

4. Residents recognise the importance of directive structure.

Output # 3: Orientation

Measure: Number of residents who have successfully completed NRC program

Target: Residents who have successfully completed the 10 week Establishment Program at NRC


Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 Clients are assessed for the transition program Case workers January 2016 Ongoing to

2018 review

2 Clients understand the rules and values of the program Case workers January 2016 Ongoing to

2018 review

3 Clients belongings are transported to The Hill. Case workers January 2016 Ongoing to

2018 review

4 Clear introduction and orientation is provided to each client

Case workers and leaders

January 2016

Ongoing to

2018 review

5 Accommodation is allocated Leaders January 2016 Ongoing to

2018 review

6 Rostered duties are established Leaders January 2016 Ongoing to

2018 review


Service Area: Transition Program

Section: Therapeutic involvement

Outcomes: 1. Clients/patients have an up to date treatment plan.

2. Clients/patients have an active exit plan.

3. Residents actively participate in therapeutic groups.

4. Residents recognise strengths through examination of beliefs and values.

5. Residents learn about the addiction cycle and stages of behavioural change.

6. Residents learn to understand and live by their values.

7. Residents are able to understand their mental health state and maintain healthy living.

8. Residents are able to take control of their medication regime and consult.

Output # 4: Community as Method

Measure: Number of residents who graduation at 20 week completion of total program.

Target: All residents of The Hill


Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 Resident’s treatment plans are reviewed and up to date by a trained and qualified case worker

or clinical professional.

Case workers January 2016 Ongoing to

2018 review

2 All residents have an established and active exit plan that is maintained and up to date. Case workers January 2016 Ongoing to

2018 review

3 Residents establish regular individual clinical appointments with a Counsellor, Psychologist

or Case Worker.

Psychologist and case

workers


2018 review

4 All residents engage in daily group therapeutic work with the community. Case workers January 2016 Ongoing to

2018 review

5 Residents have regular appointments with visiting doctor and review medications. Case workers January 2016 Ongoing to

2018 review

6 Residents have regular meetings with the Chaplin and attend church. Chaplin January 2016 Ongoing to

2018 review

7 All residents will present their personal stage achievements to the whole of the community. Case workers January 2016 Ongoing to

2018 review


8 Residents in need are encouraged to attend Northam Family Practice and Northam Hospital

for specialist care.

Case workers January 2016 Ongoing to

2018 review

9 Residents engage with PCYC Case workers January 2016 Ongoing to

2018 review

10 Residents utilise Northam Shire facilities in Pool, Recreation Centre, and Library. Case workers January 2016 Ongoing to

2018 review

11 Residents engage external counsellors through Holyoake. Case workers January 2016 Ongoing to

2018 review

12 Residents utilise Centrelink and local Job Service providers. Case workers January 2016 Ongoing to

2018 review

13 NRC employs part time local Art Teacher Case workers January 2016 Ongoing to

2018 review


Service Area: Program delivery

Section: Resident participation

Outcomes: 1. All residents engage in skill building through activities.

2. Self confidence is enhanced through community engagement.

3. Sense of mutual respect is established through self-help and self-responsibility.

4. Residents come to see themselves as contributing members of the community.

5. Understanding of clear, healthy boundaries is established.

Output # 5: Extra curricular: Skills development

Measure: Residents move smoothly through the program

Target: All graduating residents


Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 All residents are encouraged to actively engage in all aspects of community development. Leaders and case workers Jan 2016 Ongoing to

2018

2 Each resident is assigned a “Buddy” and peer support is emphasised throughout the residents

stay.

Leaders and case workers Jan 2016 Ongoing to

2018

3 Staff are available to facilitate residents activities and daily engagement. Staff do not

necessarily direct residents as this is for the community members themselves and the leaders

of the community to discuss and determine.


2018

4 Resident’s actions are encouraged to be strong and upstanding so as to provide role modelling

for one another.


2018

5 Community meetings are one of the mainstays of the therapeutic community and all residents

are strongly encouraged to attend all daily meetings.


2018

6 The community itself is self-regulating and self-supporting for all residents. Staff can oversee,

advocate and encourage while community direct.


2018

7 The cardinal rules of the therapeutic community are firmly adhered to at all times. Leaders and case workers Jan 2016 Ongoing to

2018


8 Art, music and creative activities are strongly encouraged. Leaders and case workers Jan 2016 Ongoing to

2018


Service Area: Security

Section: Health and safety

Outcomes: 1. All visitors to the site have a pre-arranged appointment.

2. Visitors are registered and accounted for while on site.

2. Visitors remain in public areas at all times.

3. All visitors access the site from the main road and register at reception.

4. All visitors park in designated area.

5. All shopping deliveries from Northam to site are scheduled for particular day and time.

6. Staff and Leaders take responsibility to maintain security of site.

7. Visits to the site are kept at a minimum.

8. Traffic movements to and from the site are kept at a minimum.

9. Residents participate in the program at all times.

10. Residents whereabouts are monitored at all times.

11. Emergency procedures are in place.

Output # 6: Community health and safety

Measure: All movements to and from the site are recorded

Target: Residents, public and visitors remain safe


Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 Anyone visiting the site will need to register with reception and wear an identification tag.

Visiting the site is restricted to the public areas. People visiting for training or conferences

will remain in the public conference area.

Reception and case

workers

Jan 2016 Ongoing to

2018

2 Conferences and training held no more than once per quarter, Monday to Friday 9:00am to

5:00pm, hosting 20 to 30 people. Visitors will access through main reception and park in

Manager and case workers Jan 2016 Ongoing to

2018


designated area on site.

3 Staff will access the site from Spencers Brook Road and park in designated parking bays.

Manager and case workers

Jan 2016

Ongoing to

2018

4 Large shopping deliveries will be restricted to one per week. Eastways truck will access to

main kitchen and storage area.


2018

5 Garbage trucks will access bins from main road once per week. Leaders and case workers Jan 2016 Ongoing to

2018

6 Visits to the community are kept at an absolute minimum. (Generally we experience 1 or 2

family visits in total per week)


2018

7 CCTV will be in use to monitor all access to the property. Leaders and case workers Jan 2016 Ongoing to

2018

8 Leaders and staff are responsible for the whereabouts of residents and will monitor and note

daily participation.


2018

9 In case of an emergency staff and Leaders will follow prescribed procedure. Dial 000 and

alert Management or senior staff member immediately.

Manager Jan 2016 Annual review


Service Area: Post care (aftercare), coordination, allied health services

Section: program participation

Outcomes: 1. All residents have an up to date Treatment and Exit Plan

2. Understanding and familiarity with a broad spectrum of support services.

2. Safe accommodation for self and family.

3. Productive, sustainable employment.

4. Reduced stress and anxiety.

5. Good physical exercise and healthy eating is in place.

6. Data is collected and reported for analysis, planning, research and continuous

improvement.

Output # 7: Post care

Measure: Residents are self motivate and complete the program

Target: All residents


Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 Staff will ensure that the Treatment and Exit Plans are up to date and clear for all residents. Case workers Jan 2016 Ongoing to

2018

2 Prior to leaving Fresh Start residents will establish safe, secure housing with trusted family or

friends.

Case workers Jan 2016 Ongoing to

2018

3 Residents will be encouraged to attend regular AA or NA meetings during the program and

post leaving Fresh Start.

Case workers and Leaders Jan 2016 Ongoing to

review 2018

4 Residents will be encouraged to establish follow up contacts with support worker and clinical

staff.


review 2018

6 Residents will be encouraged to gain meaningful work commitment prior to leaving Fresh

Start..


review 2018

7 Staff will assist residents to establish sustainable financial viability and meet monitory

commitments.


review 2018


8 Staff will encourage residents to abide by any outstanding legal commitments. Case workers Jan 2016 Ongoing to

review 2018

9 Staff will ensure that resident’s area furnished with emergency and crisis contacts prior to

leaving the facility.


review 2018

10 Follow up phone contact with AOD service. Case workers Jan 2016 Ongoing to

review 2018

11 All SIMS data and personal resident information will be maintained in a confidential manner

and may be utilised for funding and research. (see appendix 2 for SIMS report)


review 2018


Service Area: Organisational mandate

Section: Medical and Administration

Outcomes:

1. Capacity is delivered commensurate with service demand.

2. The service is financially sustainable.

3. The service is accessible to a diverse range of people.

4. Patient information is accessible, accurate, secure, and confidential.

5. All patients understand their rights and responsibilities in entering into a Fresh Start

program.

6. Each patient is treated individually.

7. Each patient understands that their informed consent is vital before procedures can

commence.

Output # 8: Medical induction

Measure: Number of resident seeking treatment at Fresh Start

Target: Full capacity based on available treatment days


Officer(s)/Group

Action

Commencing

Anticipated

Completion

1 All people seeking treatment are assessed by medical staff. Medical workers January 2016 Ongoing to

2018 review

2 Complete medical and addiction history is gathered. Medical staff January 2016 Ongoing to

2018 review

3 Residents have an active mental health care plan. Medical staff January 2016 Ongoing to

2018 review

4 Informed consent is clearly explained and patients are asked to sign. Administrative staff January 2016 Ongoing to

2018 review

5 Psychosocial assessment of needs is completed.

Administrative staff

January 2016

Ongoing to

2018 review


6 Clear introduction and orientation is provided to each client/patient Administrative staff January 2016 Ongoing to

2018 review

7 File and record keeping is clearly established for each patient. Administrative staff January 2016 Ongoing to

2018 review


Appendix 1: Program participation

Fresh Start Recovery Program

Operational Plan for Northam Rehabilitation Centre: From Safety Net to The Hill. The Northam Recovery Centre will provide individuals with an initial 10 week immersion program which aims to prepare, settle and focus new clients before they transition to the Spring Hill program, to be known as, “The Hill”. During the initial 10-week period new clients will move through a series of preparatory stages, beginning with “Safety Net”. This stage, a settling in period, lasts for two weeks and asks clients to cease all communication with family or friends and concentrate on overcoming their addictive tendencies and participate in various types of programing such as Arts, Sports, ACT (Acceptance and Commitment Therapy), Community Work Programs and Music appreciation. Fresh Start maintains core values that are drawn primarily from the Christian faith. All residential members have access to a chaplaincy and are encouraged to embrace Christian principles to assist in their recovery. Residents are given the opportunity to attend church on a Sunday and can opt to join the Chaplin in bible studies. The Recovery Bible is available to all residents.

Emphasis is given to a good healthy lifestyle free from drugs. Early to bed and early to rise. Focus on recovery through healthy eating, exercise, chores to maintain a clean environment, self-care, and personal hygiene. Sports activities and gym engagement is greatly encouraged for all residents.

The residents conduct a Narcotics Anonymous group every Tuesday evening and all members of the community are expected to attend.

The community members meet twice daily, am and pm, led by the Manager or individuals that may be delegated. A circle arrangement of all residents and staff provides for an opportunity for all to be seen and heard. The morning meeting begins with a 5 minute settling meditation. The meditation follows a particular word or affirmation. This is followed by a check in around the circle as to current feelings and business for the day.

The afternoon meeting highlights the community rules and principles and is more conducive to an opportunity for interactive discussion and debate regarding the day’s events, and evening planning.


Each new client is assigned a “Buddy” on entering the residential facility. The Buddy is an experienced resident who has graduated from Safety Net and is more settled in their recovery.

Each morning journals are written by clients and this exercise is supported by staff members.

Group activities for all residents occur twice daily, morning and evening and follow Acceptance and Commitment Therapy (ACT) principles.

A “Quit Smoking”, program in preparation for transition to The Hill is conducted on a weekly basis and individual residents are encouraged to cease smoking within 5 weeks of their initial Northam stay. Spring Hill is a non-smoking facility.

Transition to Spring Hill

Following an initial 10 weeks at the Northam rehabilitation facility residents who have met the requirements for Spring Hill admission and have completed their Silver leve, may now transition to that community. During their rehabilitation phase residents will be expected to make good progress through the second two stages of the therapeutic program, Silver and Gold. Spring Hill will be self-sustaining and should require fewer staff members. Clients will need to be self-motivated and be looking at an exit plan that focusses on a move to independent living, employment, health appointments, drivers’ licence and legal matters being positively dealt with.

Daily activities including morning walk and devotions, breakfast, morning therapeutic circle, farm work, and individual counselling sessions will engage all residents. A graduation ceremony at the end of a resident’s stay will be formally held at the 20 week stage. Clients may however identify that they are not ready to leave the facility and may need further time in the Transition program. Spring Hill is a non-smoking facility for all clients and staff.


Silver Level

The resident must have completed a minimum of six (6) weeks on Bronze level privileges.

The resident must complete an Application for Silver Level and submit it on Monday morning by 8:30 am for consideration in Manager’s meeting.

The resident will be interviewed by the community Leaders and Staff members.

The manager will assess whether this interview supported entry to the Silver level of privileges.

The resident must display the following knowledge and abilities at Wednesday’s TC group:

1. Demonstrate consistent compliance with Northam Recovery Community’s rules.

2. Demonstrate consistent use of Communication Flow Chart

3. Demonstrate a clear understanding of what the term effective recovery lifestyle and describe how he is adopting effective recovery lifestyle

whilst in the Therapeutic Community

4. Demonstrate consistency in being a supportive buddy.

5. Demonstrate an understanding of community groups including their purpose

Outline what aspects of effective recovery lifestyle he will be targeting and practicing if approved for Silver Level privileges.

Provide a written example of a time line for achieving personal goals

Provide evidence of progress made toward one of more personal goals e.g. Value Sheet for Living, a list of steps needed to achieve goals, lists of

support needed etc.

Shown respect to other residents and staff

Shown responsibility and leadership

Silver level privileges

Unmonitored Telephone contact

1. 2 x 10 min outgoing phone call on rostered day for Silver level residents

2. 2 x 10 min outgoing phone call on a weekend day for Silver level residents

3. 2 x 10 min incoming phone call on rostered day for Silver level residents

4. 2 x 10 min incoming phone call on a weekend day for Silver level residents

Please note: All incoming calls are to be answered only by the Staff and Leaders.


Access to Visitors

1. Family members

2. Supportive friends

3. Local outings with family

Access to mobile phone for family outings and leave Mobile phone must be booked out, entered in the logbook, given to staff, and charged prior to leaving. PLEASE NOTE: The mobile phone is only given to the resident immediately prior to leaving the Northam Recovery Community Centre.

Access to personal mail.

o All packages to be opened in front of staff.

Access to personal belongings.

Eligible to be an Assistant Team Manager Leader or Team Manager leader.

Access to all Therapeutic Community Outings

Able to support Bronze and Safety-net residents in outings.

Able to go out independently with approval.

After 10 weeks in the program may go on weekend leave.

o Leave on train 12:30pm Friday (Northam).

o Return Sunday 2:10pm (East Perth).

o Other arrangements can be made if resident is arranging family transport.

o Only 1 weekend leave in 3 weekends is allowed.

Gold Level • The resident must have completed a minimum of six (6) weeks on Silver level privileges. • The resident must complete and submit an application on Monday morning by 8:30am for Consideration in Manager’s meeting.

1. An Application for Gold Level of Privilege Form,


2. A full relapse prevention and daily recovery plan and

3. A weekly plan, in the event that the application to change privilege level is approved,

The resident will be interviewed by the Community Leaders and Manager.

The manager will assess whether this interview supports entry to the Gold level of privileges.

The resident must display the following knowledge and abilities:

- Articulate understanding and consistent compliance with Northam Recovery Community’s rules.

- Demonstrate consistent use of Communication Flow Chart

- Demonstrate a clear understanding of:

1. The four truths of dependency.

2. Explain, in their own words, what “Effective Recovery Living” entails.

- Describe how an Effective Recovery Lifestyle is adopted through the implementation of the habits of Effective Recovery Living.

- Demonstrate an understanding of community groups and their purpose

Provide evidence of real and sustainable progress that has been made toward personal goals.

Provide evidence of at least three personal goals that have been achieved.

Outline times of voluntary time.

Demonstrate how respect has been maintained towards other residents and staff.

Provide examples of responsibility and leadership within the community.

Provide a self-motivated and personal Transition Plan which lists all possible support needs.

Provide a holistic Exit Plan in consultation with doctors, health practitioners and support staff.

If you intend to stay longer than 20 weeks, you must apply to the community, stating your reasons and the planned length of stay.

All outstanding rent must be up to date or suitable arrangement made that satisfy the Manager.

Gold Level Privileges Unless otherwise informed the resident has access to the following privileges:

Unsupervised Telephone contact

1. 5 x 10 min outgoing phone calls one on each week day

2. 2 x 10 min outgoing phone call on each weekend day for Gold level residents

3. 5 x 10 min incoming phone call on rostered day for Gold level residents


4. 2 x 10 min incoming phone call on each weekend day for Gold level residents

Please note: All incoming calls are to be answered only by the Staff and Leaders.

Access to Visitors

1. Family members

2. Supportive friends

3. Local outings with family

Access to personal mail

(All packages to be opened in front of staff)

Access to personal belongings

Eligible to be an assistant team manager or a team Manager

Access to all Therapeutic Community Outings

Able to supervise other residents on town visit and appointments

Ability to run the recovery Group meetings

Attend Managers meetings

Must spend a minimum of 4 nights per week at NRC

Able to go on approved leave at any time

o Must be available for Leaders duties.

.

Appendix 2: SIMS report

601 - Northam

01-07-2015 to 31-12-2015.xls


Appendix 3: Organisational Chart



Documents

OPERATIONAL PLAN - Shire of Northam · PDF fileNRC Operational Plan March 2016 Executive Summary For many years now the Management and staff of Fresh Start Recovery Program