SSBC 1

Operational Risk,

Business Continuity &

Crisis Management

Philosophy, Methodology and

Implementation

Airport Authority Hong Kong

Hong Kong International Airport

Two runways 3,800m

24 / 7 operations

63 movements / hour

59 frontal, 27 remote,

13 temporary, 36 cargo

& 14 maintenance /

long term parking

stands

2011 throughputs

Passenger : 53.9m

Cargo : 3.9m tonnes

Movements : 334k

SSBC 2

12 Months up to Dec 2011 Throughput

International Passengers

Third Busiest in the World

Source : Airports Council International

64.69

55.6752.75

50.19 49.68 49.48

45.43

35.01 34.5432.45

0

10

20

30

40

50

60

70

LONDON (LHR)

PARIS (PAR) HONG KONG (HKG)

DUBAI (DXB) AMSTERDAM (AMS)

FRANKFURT (FRA)

SINGAPORE (SIN)

BANGKOK (BKK)

INCHEON (ICN)

MADRID (MAD)

Passenger Thro

ughput

(in m

illio

ns)

12 Months up to Dec 2011 Throughput

International Cargo

Busiest Airport in the World

Source : Airports Council International 3941

24842288

21992084

1899 18651731

1612 1598

0

500

1000

1500

2000

2500

3000

3500

4000

HONG KONG (HKG)

INCHEON (ICN)

SHANGHAI (PVG)

DUBAI (DXB) FRANKFURT (FRA)

TOKYO (NRT) SINGAPORE (SIN)

ANCHORAGE (ANC)

TAIPEI (TPE) MIAMI (MIA)

Ca

rgo

Th

rou

gh

pu

t (in

'0

00

)

Strategic Geographical Location

Half of the world’s

population lives within 5

hours’ flying time from

Hong Kong

5

Extensive Air Network

about 900 daily aircraft movements

6

HKG

HKIA Risk Landscape : Multi-facet Threats

SARS

Human Swine Influenza

Infectious diseases

Industrial actions

Civil unrest

Adverse weather

SSBC 7

Aircraft accident

Hijack

Sabotage

Explosive devices

Suicide bombs

Surface-to-air missiles

Cyber crimes

Inherent Risks

Risks associated with flying cannot be eliminated entirely

SSBC 8

Inherent Risks

CX 780 SUB/HKG

SSBC 9

ICAO

International

Standards &

Recommended

Practices

SSBC 10

• Highly regulated industry

• Issues Aerodrome License

Emergency Procedures Manual • Stipulated and approved by CAD

• Amendments to be approved by CAD

Regulatory Compliance Framework

HKIA Risk Management Philosophy

Validated measures in place :

To enable an immediate, pre-planned, proactive

and validated response to any foreseeable and

probable disruptions in order to minimize negative

impacts to the Authority’s operations, reputation

and profitability

SSBC 11

Risk Management Strategy Holistic approach to

managing risks :

Structured, multi-

layered approach to

business continuity

planning

Integrating crisis

responses amongst all

major stakeholders

Expediting recovery

back to normal

operations SSBC 12

Emergency Procedures Manual

: EPM

SSBC 13

Emergency Procedures Manual : Tables of Content

Volume 01 • Aircraft accidents

• Ground incidents

• Fuel spillage

• Aircraft recovery

Volume 02 • Security related scenarios

Volume 03 • Fire scenarios

• Dangerous goods

• Weather related scenarios

• Landside transport emergencies

• No Land Link

• Public health emergencies

• Flight rescheduling control system

Mandated by the aviation regulator

Reference document by which HKIA responders conduct

their internal planning

Primary focus on incident-specific operational responses

Operational procedures from start of an incident to its

conclusion

AEC Activation Example : Aircraft Accident

Effective and coordinated management of : Information

Resources

Command, control, coordination & communication centre for airport response On-scene : Rescue Leader – Airport Fire Contingent

Airport community response : AEC – Airport Authority

Government response : EMSC – Security Bureau

Coordination of media response Airline’s response

Airport community + Government responses

Maintain business continuity and recovery

SSBC 14

Emergency Response Compliance

Most airports work toward compliance to

Regulatory Minimum Standards e.g.

Crash & rescue field exercise to be held once

every 2 years

SSBCE 15

Going Beyond Compliance

HKIA works beyond regulatory compliance

Preventive plans to avoid disruptions

Crisis management plans to manage the crisis

Business continuity plans to maintain airport

operations during the crisis

Post-incident business recovery plans to efficiently

recover airport operations after the crisis

SSBCE 16

SSBC 17

HKIA Business Continuity Coverage

Emergency

and

accident

(EPM)

Airport business continuity

(BCM)

BCM Table of Content

SSBCE 18

Business Continuity Manual

Access Control System Aircraft Loading Bridge

Baggage Handling System Aircraft Parking Aids

Crowd Management Automated People Mover

Flight Information Display System Emergency Generators

Flight Rescheduling Control System Lifts & Escalators

Prolonged Red Lightning Warning System Seawater Provision, Chiller & Mechanical

Building Management System (MBMS)

Terminal Evacuation & Recovery No Land Link

Landside Security Traffic Control & Surveillance, Car Park

Vehicle Access Control System

Into-plane Refuelling System Trunk Mobile Radio

Imminent Security Threat Water & Sewage Systems

HKIAT Office Contingency Plan Airfield Ground Lighting System

HKIA Post-Incident Recovery Plan Airfield Runway System

Typhoon Preparations & Recovery Fixed Ground Power System

Public Health Emergencies General Building Management System

(GBMS) & Supervisory Control And Data

Acquisition (SCADA)

Power Distribution System

Linkages between BC Manual &

Emergency Procedures Manual

SSBC 19

Real Time Operations

Severity of impact of

a crisis over time

Operational response

procedures covered by

Emergency Procedures

Manual

Preventive procedures

covered by departmental

plans and the Business

Continuity Manual

Recovery procedures

covered by departmental

plans and the Business

Continuity Manual

Emergency Procedures Manual

& Business Continuity Manual

EPM Signal 8 & above

Operational

procedures Secure aircraft, airbridges, etc.

BCM Caring for stranded passengers

Ensure F&B available in Terminals

Coordinate on available

transportation, etc. SSBC 20

BCM

Recovery actions

after passage of

Typhoon FIDS

FRCS

BHS

Crowd management

AEL/bus/ferry coordination

BCM

Coordination prior to

Typhoon’s arrival Weather briefings

Crowd management

Traffic coordination

F&B preparations

Care Team standby

AEC standby

Incident & Crisis Management Establish an IAC and AEC

SSBC 21

Integrated Airport Center (IAC) & Airport Emergency Center (AEC)

Coordination Between IAC & AEC

SSBC 22

Real Time Operations

Integrated Airport

Centre

Integrated Airport

Centre Airport

Emergency

Centre

Severity of

impact over

time

AEC Activation Example : BCP Weather

SSBC 23

3 to 4 days before

typhoon expected

to hit HKG

Daily coordination with HKO

About 1 day before

anticipated raising

of No. 3 storm

signal

Organize HKIA community-wide

weather briefing & airport

coordination meeting; preparations

include crowd management set-

ups, F&B outlets stocking up, etc.

Upon raising of

No. 3 signal

Activation of AEC; manned by AA

staff only

If No. 8 or higher

signal

Full manning by all stakeholders

(AOC, GHA, Police, CAD, AVSECO,

etc.)

Lowering of storm

signals

AEC as coordination center for

recovery; crowd management,

FIDS updates, FRCS, etc.

SSBC 24

Risk & Business Continuity Process

An iterative process consisting of defined sequence of

steps that enables continuous improvement.

Summary

Scope of risk management, business

continuity & crisis management ranges far

and wide through HKIA community

Works across functional and company

boundaries

Aims to maintain the flows of passenger,

baggage, cargo, aircraft and information

For the benefit of all in HKIA community

SSBC 25

Thank-you

SSBC 26