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8/17/2019 Operations Information and Management Information Systems
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Slide 6.1
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
"ha#ter 6
Operations Information andManagement Information Systems
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Slide 6.
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Enterprise and functional BIS
$ Business in%ormation systems can &e cate'orisedinto operations and management systems (hich
can &e im#lemented as either enterprise or
functional &usiness systems.
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Slide 6.)
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Business information systems
B*S can &e di+ided into &road cate'ories
$ Operations information systems (OIS)
- Systems that su##ort an or'anisations &usiness
acti+ities. /hey are used %or the tasks in+ol+ed in the
daily runnin' o% a &usiness.
$ Management information systems (MIS) - Systems that su##ort 0mana'erial decision makin'
and #ro+ide %eed&ack on or'anisational acti+ities.
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Slide 6.2
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Types of operations information systems
$ Transaction processing systems (TPS) /heseare used to mana'e the e3chan'e o% in%ormation and
%unds &et(een a com#any and third #arties such as
customers, su##liers and distri&utors.
$ Office automation systems (OAS) 4S are usedto mana'e the administrati+e %unctions in an o%%ice
en+ironment and are o%ten critical to ser+ice&ased
industries.
$ Process control systems /hese are im#ortant inmanu%acturin' industries %or controllin' the
manu%acture o% 'oods.
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Slide 6.5
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Transaction processing system (TPS)
Examples:
!en you c!ec" at Tesco#s$
e%ery time one of your
purc!ases is s&iped o%er
t!e 'arcode reader T!at is a
transaction
A &it!dra&al of money
from an autoteller
mac!ine (ATM)
Paying 'ills t!roug! call centre
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Slide 6.6
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
*igure +, 7ey elements o% a transaction #rocessin' system
7ey elements o% a transaction #rocessin' system
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Slide 6.8
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Types of Transaction processing system (TPS)
Batc! Systems: "ollect
in%ormation on transaction in&atches &e%ore its is #rocessed
at times o% lo(er transaction. *t
is use%ul %or the com#anies that
need to #rocess the lar'e
amount data usin' limitedresources.
Examples:
-eal Time Systems:
Process in%ormationimmediately
Examples:
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Slide 6.9
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
*igure +. :et(ork architecture %or a retail transaction #rocessin' system
Types of Transaction processing system (TPS)
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Slide 6.;
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Office automation systems (OAS)Systems intended to increase the productivity of office workers.
$/roup&are
- ssists teams o% #eo#le (orkin' to'ether throu'h %acilities such as
email and telecon%erencin' (ithin or &et(een com#anies.
$0ocument imaging process (0IP)
- "on+erts documents into di'ital %ormat usin' a scanner (hich can
then &e stored, retrie+ed and mani#ulated across a com#uternet(ork.
$ or"flo& management systems (*MS)
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Slide 6.1!
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
/roup&are
Grou#(are assists teams o% #eo#le in (orkin' to'ether
&ecause it #ro+ides the >three "s?
Communication is the core 'rou#(are %eature (hich allo(s
in%ormation to &e shared or sent to other usin' electronic mail.
Grou#(are %or con%erencin' is sometimes kno(n as >com#uter
mediated communication? 0"@" so%t(are.
Collaboration is the act o% joint coo#eration in sol+in' a &usiness
#ro&lem or undertakin' a task.
Coordination is the act o% makin' sure that a team is (orkin'
e%%ecti+ely and its 'oals. /his includes distri&utin' tasks to team
mem&ers, re+ie(in' their #er%ormance.
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Slide 6.11
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
*igure +1
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Slide 6.1
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
0ocument imaging process (0IP)
A*P systems attem#t to alle+iate the #ro&lems caused &y
#a#er&ased systems, includin' the cost o% handlin' lar'e
amounts o% #a#er(ork and the time (asted searchin' %or
#a#er documents.
A*P systems con+ert documents 0and ima'es into a
di'ital %ormat (hich allo(s stora'e, retrie+al and
mani#ulation o% the document on com#uter.
Slid 6 1)
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Slide 6.1)
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
*igure +2 "om#onents o% a document ima'e #rocessin' system
Slide 6 12
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Slide 6.12
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
*igure ++ Aocument mana'ement so%t(are %or reconcilin' su##lier in+oice (ith
#urchase order data
Source: "ha%%ey 0!!2.
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Slide 6 16
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Slide 6.16
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
*igure +4 E3am#le o% a (ork%lo( a##lication %rom Sta%%(are
Source: Sta%%(are.
Slide 6 18
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Slide 6.18
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Process control systems
$ /hese systems su##ort and controlmanu%acturin' #rocesses.
- @aterials reCuirements #lannin' 0@DP aims to
ensure the ri'ht amount o% stock is held %or the
#roduction schedule.
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Slide 6.19
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Types of management information
systems
$ 0ecision support systems (0SS). /hese #ro+ide
in%ormation and models in a %orm to %acilitate tactical
and strate'ic decision makin'.
$Information reporting systems (I-S). /hese #ro+ide#res#eci%ied re#orts %or daytoday decision makin'.
$ Executi%e information systems (EIS). /hese
#ro+ide senior mana'ers (ith a system to analyse,
com#are and hi'hli'ht trends to hel# 'o+ern thestrate'ic direction o% a com#any.
Slide 6.1;
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Slide 6.1;
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
*igure +,. "lassi%ication o% decisions &y decision ty#e and their relation to
di%%erent ty#es o% system
Slide 6.!
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Slide 6.!
Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
0ecision support systems (0SS)
$ Pro+ide in%ormation in a %orm to %acilitate tacticaland strate'ic decision makin'.
$ /y#es o% ASS include
- E3#ert systems - De#resent the kno(led'e and
decisionmakin' skills o% s#ecialists.
E3am#le @edical e3#ert system @"*: identi%ies the
treatment %or &lood disorder.
- :eural net(orks - Learn #ro&lem sol+in' skills &ye3#osure to a (ide ran'e o% #ro&lems.
- E3am#le Barclays Banks %raud #redictin' system.
Slide 6.1
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Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Information -eporting Systems (I-S)
$ Periodic reports /hese are #rede%ined re#orts that arereCuired &y decision makers at re'ular inter+als. E3am#lesinclude a monthly %inancial statement and a (eekly salesanalysis.
$Exception reports /hese are re#orts #roduced only (henreCuired. /hey can &e 'enerated automatically &y thein%ormation system (hen a #er%ormance measure mo+esoutside a #rede%ined ran'e. E3am#les include sales %allin'&elo( a certain le+el and customers e3ceedin' their creditlimits. E3ce#tion re#orts can also &e 'enerated manually (hen
a decision maker does not (ant to (ait until the ne3t scheduled#eriodic re#ort or the in%ormation is only occasionally reCuired.
Slide 6.
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Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15
Executi%e information systems (EIS)
$ Pro+ide senior mana'ers (ith in%ormation toassist in makin' tactical and strate'ic decisions.
- Pro+ide summary in%ormation on key #er%ormance
indicators, inte'rate data %rom a (ide +ariety o%
sources includin' com#etitor data and marketin%ormation.
- See (((.comshare.com, (((.co'nos.com.
http://www.comnshare.com/http://www.comnshare.com/