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Operations Management Lessons From Operation Iraqi Freedom For Your Operations. Joseph L. Walden Colonel, US Army, Retired Executive Director Supply Chain Leadership Institute. Today’s Session Objectives. - PowerPoint PPT Presentation
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Operations Management Lessons From Operations Management Lessons From Operation Iraqi Freedom For Operation Iraqi Freedom For
Your OperationsYour Operations
Joseph L. WaldenJoseph L. WaldenColonel, US Army, RetiredColonel, US Army, Retired
Executive DirectorExecutive DirectorSupply Chain Leadership InstituteSupply Chain Leadership Institute
Today’s Session Objectives
Apply the lessons learned in establishing the first Theater Distribution Center in a Theater of War in almost 60 years
Understand the similarities between military distribution operations and your distribution operations
Learn and Laugh
Questions
What is a Theater Distribution Center? “The Army’s distribution system is totally
different from my operations, how do these lessons apply to me?”
“Is there anything really new to learn?” “So What?”
Is there a difference between Military and Commercial
Logistics? Absolutely Maybe No Difference Not Sure
The only real difference between Military and Commercial Supply Chains
The potential results of a Military
Supply Chain stockout
Agenda
Background – how I got there Moving 150 Wal-Mart Super Centers Establishing the Theater Distribution
Center Lessons Learned Applications Questions and Answers Conclusion
March 10, 2003
March 18, 2003
What is important in distribution?
Right products? On time delivery? Visibility? All of the above? Other criteria?
Focus on the important issues
What is important? How do you determine? Sun Tzu Patton What else is important? Family, friends –
balance between work and family
Distribution Planning and Execution
Plan “Rock” Drills Execute – FAS Frustrated Cargo Secure areas Security Evaluate
Layout Implications
Layout Visibility Customer Support
Is it important to know the manual steps behind the automation?
Yes Maybe Not Sure No
Automation vs. Manual
Do you need to know the manual steps behind the automation?
Have you experienced either of these? What if your automation fails? What if you need to change your
automation package?
MHE
What Where Training Maintenance Layout
Clearly Stated Vision/Communications
Yogi Berra Forklifts RFID Tags
Frustrated Cargo/Returns
Why What Cross level
Returns/Reverse Logistics is…?
A problem? An opportunity? An irritant? Someone else’s problem?
Jane’s Defence Weekly
“Recent report (Aug 2003): There is a 40 hectare (~100 acres) area in Kuwait with items waiting to be retrograded back to the US.”
Security
New Problem? Important? Risk Assessment Risk Management
Training/Preparation/Planning/People
Training and Preparation – foundation for success
Pre-Combat Checks/Pre-Combat Inspections and their application to you!
Temporary Labor
Language Barriers – new problem? Future problem? Dealing with it
How many of you use Temporary Labor?
People REGARDLESS OF WHAT BUSINESS
YOU THINK YOU ARE IN – YOU ARE IN THE PEOPLE BUSINESS!!!!!!!!!!
Leadership
Vision Communications Respect, Honesty, Integrity Set the example
Conclusion
Motivation of employees is key Preparation Planning Customer support Security People Leadership
Please look under your chair
There is one chair with my business card taped underneath;
bring it to me for a copy of the book The Forklifts Have Nothing
To Do! – Lessons in Supply Chain Leadership.
There is no problem too big to overcome –
no matter how big it seems in the beginning!
Final Thought
Contact Information
Joe Walden
5559 NW Barry Road, #110
Kansas City, MO 64154
(760) 447-3651
www.supplychainresearch.com
