Operations Manual. Mercedes-Benz South Africa...Mercedes-Benz commercial vehicles may only be handled by qualified and specially trained personnel. To ensure that the high quality

Daimler – Operations Manual South Africa Work clothes

Operations Manual. Mercedes-Benz South Africa

Operations Manual South Africa 2016 Version 1.0

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Daimler – Operations Manual South Africa

Table of Contents General

Introduction

Work clothes

General handling of MB vehicles

Vehicle hand-over check

Loading for road transportation

Transporting vehicles under their own power

Height, lenght, and weight restriction

Information on loading audit

Facilities

Storage

General damage handling

PC specific

Contact

Starting with battery booster cable

Transport mode

Full-Body-Cover

Breakdowns

Nomenclature

Instruction on storage

Battery care

Car wash

CV specific

Contact


Instruction on storage

Bus specific

Contact

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Operations Manual South Africa. General

Introduction

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1. Introduction Customers of Daimler AG have high expectations of the products they have bought. When they buy a vehicle, they ex-

pect the highest possible quality. Maintaining this quality when the vehicle is on its way to the customer is the aim of

quality management in Daimler transport logistics.

Daimler also expects this high standard of quality from its service providers. This includes safe and non-damaging load-

ing and transport of all Daimler vehicles.

These regulations form the basis for a trouble-free handling process. All parties involved in transport are required to

familiarize themselves with these instructions and to use them as the working basis for handling vehicles. Other appli-

cable national regulations are to be observed.

If any questions or a need for clarification should arise from these Mercedes-Benz provisions, please contact:

Mercedes-Benz South Africa Ltd

Department: Supply Chain

Patsy Lambrechts

Telephone (012) 677 1908

E-Mail [email protected]



Emily de Beer

Telephone (012) 677 1735




Bernard Mashiane

Telephone (012) 677 1622




Mrs Tertia Van Antwerp

Telephone (012) 677 1661

E-Mail mailto:[email protected]

mailto:[email protected]




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Operations Manual South Africa. General.

Work Clothes

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1. Work clothes


Regardless of the time of year or temperature, it must be ensured that the driving personnel is wearing clean and suita-

ble work clothes to avoid dirtying or damaging the vehicles. It also must be ensured that the driver wears a warning

vest during loading and the regulations of the Accident Prevention and Insurance Association or country-specific re-

quirements on the issue of work clothes are observed.

This includes wearing long work pants and a long-sleeved work jacket. In warm seasons, personnel are permitted to

wear ¾-length pants (i.e. that go down at least past the knee), as well as t-shirts (sleeveless shirts) (see illustration).

Buttons, open zippers, belt buckles and sharp objects in the outer pockets (e.g. pens, tools, keys, etc.) are not permit-

ted during the loading process. Wearing rings (other than wedding rings) and jewelry is also forbidden due to the risk of

causing damage.

It must also be ensured that the loading personnel wear closed safety shoes. If vehicle is transported on its own axis,

solid and appropriate shoes are sufficient.

Work gloves must be worn when carrying out work on trucks. They must be taken off before getting into the vehicle,

however.

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General handling of MB vehicles

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1. General handling of MB vehicles

Mercedes-Benz commercial vehicles may only be handled by qualified and specially trained personnel.

To ensure that the high quality standards of our products when they leave the plant are maintained when they reach the

customer, observe the following instructions:

Note: Any exceptions must be agreed and coordinated with MBSA.

Attention: For all vehicles, always start the engine before the vehicle is moved.

For all vehicles which are not ready to drive, contact the loading personnel before the loading process commences.

Not permitted are:

revving the engine when cold or hot.

driving with flat tyres or tyres with insufficient pressure.

spinning the tyres.

driving with misted up, snow-covered and icy windows.

driving vehicles on their own axles to harbour, berth or parking area.

driving the vehicles with spinning drive wheels.

driving the vehicles at excessive speeds. National road traffic regulations pertain to the respective location.

using a vehicle as a tow vehicle.

overtaking other vehicles.

driving with main-beam headlamps.

operating the windscreen wipers for icy or heavily snow-covered windows.

operating the electrical equipment. (radio, TV, DVD and CD player, sliding sunroof, phone, etc.)

folding out mirrors which have been folded in.(Exception: driving reverse)

folding in mirrors which have been folded out.

manually operating electric mirrors.

opening the bonnet with the release handle.

lowering the tyre pressure.

attaching warning signs to the vehicle with magnets.

attaching labels to painted surfaces and windows.

attaching stickers to painted surfaces. (exception: sealing + labels allowed on transportation protection foil)

transportation protection foil without an approval by HQ Research & Development: (e.g.)

-Not approved: Bubble wrap

-Approved: Carguard 6309/Bumberguard (Company Jaband), 50530/50533 (Company Tesa), Fullbodycover

(Company Trox)

Should you have any questions regarding the transportation protection foil, please contact:

Daimler AG

Department: Product protection development

Mr Markus Penzenstadler

Telephone: +49 7031 90 45255

Fax: +49 711 3052106872

E-mail: : [email protected]

remaining in the vehicles.

smoking, eating and drinking in the vehicles.

wearing headphones while the vehicle is being moved.

transportation of persons and material. (tools, tyres etc.)

leaning on the vehicle and laying objects against the vehicle.

laying objects on the dashboard and seats.

using mobile phones in the new vehicles area on Daimler grounds.

parking the load at non-authorised bays.

using WC, kitchen, refrigerator and other accessories. (specific buses)

the rev counter in the dashboard my not go outside the green area during vehicle operation. (specific buses)

driving vehicles on their own wheels. (Excluding journeys for the purpose of preparing, loading and unloading, as

well as carrying out maintenance together with conviction orders of trucks and buses on their own wheels )


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driving without a driving licence.

deactivating of the transport mode

removing the charging cable from the vehicle or its use (specifically E-CELL, electric drive, HYBRID PLUS)

Reversing out of a loading row

When parking the vehicles, always ensure that:

windows, doors, sliding sunroof/roof hatch, bonnet and boot lid are closed.

all electrical consumers are switched off.

vehicles with manual transmission are secured by engaging 1st gear and the parking brake is engaged.

the key is removed from the ignition lock and positioned as mentioned in Chapter “5. Key management”

vehicles with automatic transmission are secured by engaging the "P" position (for type of vehicle Vario "N")

and engaging the parking brake. [see model series detail sheets in the folders "passenger vehicles", "vans",

"trucks", "bus"].

vehicles with "alternative drives" are secured with the parking brake.

the switch for the windscreen washer system is in position "0".

the vehicles are not parked on flammable material such as dry grass, leaves and flammable liquids because the

exhaust system and engine (which has recently been switched off) radiate a high degree of heat.

vehicles are not parked with open windows, doors, fully opened bonnet and open boot lid.

only fenced-in, secure company grounds are used at night, on weekends and public holidays.

vehicles are not parked beneath overhead power lines or in the immediate vicinity of railway lines, trees or bush-

es.

vehicles are parked with a minimum distance of 30 cm between bumpers and with a distance to the side so that

entering and exiting the vehicles is possible without causing damage to the vehicles and that contact to adjacent

vehicles is not possible.

for certain handling centres, Daimler reserves the right to give instructions on locking the vehicles.

No charging cable is inserted, except for a limited time when recharging the HV battery as described in "9.3 Bat-

tery care" (specifically E-CELL, electric drive, HYBRID PLUS).

Do not park vehicle which have an HV battery charge status of less than 25%.

(see model series data sheets E-CELL, F-CELL, electric drive, HYBRID, HYBRID PLUS)

Vehicles with HV batteries switched off, covered, to prevent engine compartment temperatures of over 40 °C and

below 0 °C. Outside of this temperature range, charging of HV batteries via running of the engine, connection

point and charging socket is not possible. (specifically E-CELL, F-CELL, electric drive, HYBRID, HYBRID PLUS).

For trucks/buses always ensure that:

the transmission shift lever is in the neutral position.

all blocks in the vehicle are in neutral position.

the rear-view mirrors are not folded in.

the "Do not open" seal is not damaged. (specifically trucks)

the master safety switch has been switched off when the vehicle remains stopped for more than one day during

transfer. (specifically buses)

wipers can be up or down depending on the conditions at storage

2. Overview of weights and dimensions A detailed and complete list of weights and dimensions of all Daimler products (in .xls format) can be found under:

http://www.mercedes-

benz.de/content/germany/mpc/mpc_germany_website/de/home_mpc/passengercars/home/new_cars/model_ov

erview.html#_int_passengercars:home:model-navi:model_overview

Attention: Neither a user name nor password is required.

3. Handling Sheets Detailed Handling Manual of each model can you find in the

Operations Manual Europe Vehicle Specific Handling Sheets

Link: https://daimler.portal.covisint.com/en/web/worldwide-transportation

http://www.mercedes-benz.de/content/germany/mpc/mpc_germany_website/de/home_mpc/passengercars/home/new_cars/model_overview.html#_int_passengercars:home:model-navi:model_overview



https://daimler.portal.covisint.com/en/web/worldwide-transportation

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Operations Manual South Africa. General. Vehicle hand-over check

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1. Vehicle hand-over check


Vehicle hand-over checks are carried out at all interfaces or points of risk transfer in the process chain from the plant

to the dealer.

Vehicle process chain from plant to dealer

These interfaces or points of risk transfer are plants, subsidiaries, vehicle logistic centers (VLC), shipping ports, body

manufacturers and dealers. At these points, the vehicles must be checked by the receiving party. Damage and the party

responsible can then be established and determined more easily.

The vehicle hand-over check is divided up into:

Test prerequisites

Hand-over check when vehicle leaves (plant, VLC, ports)

Hand-over check when vehicle arrives (VLC, ports, dealer)

Visual check

Completeness check

Passenger vehicle-specific:

Any damage determined or parts missing must be assessed in accordance with the limit sample catalogue from Daimler

AG. This may also be downloaded from the Covisint platform.

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1.1 Test prerequisites

Vehicles are to be checked when unloaded and by appropriately trained personnel only.

Vehicles are checked only in the state they are in when they are unloaded. Vehicles may not be washed or given follow-

up treatment before the hand-over check. The body and paint surface are to be checked in daylight or with "sufficient

artificial lighting". "Sufficient artificial lighting" is defined as light sources that allow the vehicle to be checked in day-

light conditions.

Appropriate test equipment is to be provided for checking (e.g. mirrors to check the spoilers of AMG vehicles, ladders

to check the cab roof).

Damage that is discovered is to be noted on the shipping documents in accordance with the global vehicle damage

codes standard (5 digit Code).

The 5digit code is composed of five digits which are divided into three categories. The first two digits indicate the dam-

age area, i.e. they classify the specific part of the vehicle that is affected. The third and fourth digits denote the damage

type, i.e. they describe which alteration to the part has occurred (e.g. damaged or missing). The last digit is dedicated

to the severity of the damage, and categorises the length and diameter of the damage. Subsequent to the identification

of the three components the digits are consolidated to a single 5digit code. The example at hand results in the code

“27123”, i.e. a 8cm to 15cm long scratch on the hood.

Codes for damage area

Code Beschreibung Code Description

01 Antenne/ Antennensockel 01 Antenna/ Antenna Base

02 Batterie/ Gehäuse 02 Battery/ Box

03 Stoßfänger, vorne 03 Bumper/ Cover/ Ext-Front

04 Stoßfänger, hinten 04 Bumper/Cover/Ext-Rear

05 Spoilerlippe, vorn 05 Bumper Guard/ Strip-Front

06 Spoilerlippe, hinten 06 Bumper Guard/ Strip-Rear

07 Schiebetüre, rechts hinten 07 Sliding door/ Cargo, right

08 Schiebetüre, links hinten 08 Sliding door/ Cargo, left

09 Laderaumtür 09 Door Cargo

10 Tür, links vorne 10 Door-Left Front

11 Tür, links hinten 11 Door, Left Rear

12 Tür, rechts vorne 12 Door, Right Front

13 Tür, rechts hinten 13 Door, Right Rear

14 Kotflügel, links vorne 14 Fender, Left Front

15 Seitenwand, links 15 Quarter Panel/ Pick-Up Box, left

16 Kotflügel, rechts vorne 16 Fender, Right Front

17 Seitenwand, rechts 17 Quarter panel/ Pick-up box, right

18 Fußraum, vorne 18 Footwell, front

19 Fußraum, hinten 19 Footwell, rear

20 Windschutzscheibe 20 Glass windshield

21 Heckscheibe 21 Glass, rear

22 Kühlergrill 22 Grille

23 Zubehör Tüte/Beipack 23 Accessory bag/box

27

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24 Scheinwerfer/ Blinker 24 Headlight/ cover/ turn signal

25 Scheinwerfer (Nebel, Fahr, Fern) 25 Lamps (Fog, driving, spot light)

26 Dachhimmel 26 Headliner

27 Motorhaube 27 Hood

28 Schlüssel 28 Keys

29 Fernbedienung (Schlüssel) 29 Remote (key)

30 Außenspiegel, links 30 Mirror, outside left

31 Außenspiegel, rechts 31 Mirror, outside right

32 32

33 Audio/Videogerät 33 Audio/ video player

34 TV/ DVD Bildschirm 34 TV/ DVD screen

35 Einstieg/ Schweller, links 35 Rocker panel/ outer sill, left

36 Einstieg/ Schweller, rechts 36 Rocker panel/ outer sill, right

37 Dach 37 Roof

38 Trittbrett, links 38 Running board/step, left

39 Trittbrett, rechts 39 Running board/step, right

40 Ersatzrad/ Ersatzreifen 40 Spare tire/ wheel

41 B-Säule links 41 B-post left

42 Spritzschutz/ Spoiler, vorne 42 Splash panel/spoiler, front

43 B-Säule rechts 43 B-post right

44 Treibstofftank 44 Gas tank

45 Rückleuchte 45 Tail light/ hardware

46 C-Säule links 46 C-post left

47 C-Säule rechts 47 C-post right

48 Türinnenverkleidung, vorne links 48 Trim panel, front left

49 CD-Spieler, separat 49 CD changer separate unit

50 Türinnenverkleidung, vorne rechts 50 Trim panel, front right

51 51

52 Kofferraumdeckel/ Heckklappe 52 Deck lid/tailgate/hatchback

53 Schiebedach 53 Sunroof/t-top

54 Fahrgestell/ Fahrwerk 54 Undercarriage, other

55 Ladefläche 55 Cargo area, other

56 Vinylverdeck/ Verdeck/ Plane 56 Vinyl/convertible top/tonneau cover

57 Radzierblenden 57 Wheel covers

58 Radio Lautsprecher 58 Radio speakers

59 Scheibenwischer 59 Wipers, all

60 60

61 Box interior/pickup 61 Box interior/pickup

62 62

63 Geländer, Reling 63 Rails, truckbed/lightbar

64 Spoiler, hinten 64 Spoiler/deflector, rear

65 Kofferraumabdeckung 65 Luggage cover

66 Instrumententafel 66 Dash/instrument panel

67 Zigarettenanzünder/Aschenbecher 67 Cigarette lighter/ashtray

68 Fußmatte, vorne 68 Floor mats, front

69 A-Säule, rechts 69 A-post, right

70 A-Säule, links 70 A-post, left

71 71

72 Reifen, vorne links 72 Tire, left front

73 Felge, vorne links 73 Rim, left front

74 Reifen, hinten links 74 Tire, left rear

75 Felge, hinten links 75 Rim, left rear

76 Reifen, hinten rechts 76 Tire, right rear

77 Felge, hinten rechts 77 Rim, right rear

78 Reifen, vorne rechts 78 Tire, right front

79 Felge, rechts vorne 79 Rim, right front

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80 80

81 Tankdeckel 81 Gas/cap cover

82 Kotflügel, hinten links 82 Fender, left rear

83 Kotflügel, hinten rechts 83 Fender, right rear

84 Werkzeug, Wagenheber, Equipment 84 Tools/jacks/mount + lock, equip-

ment

85 Navigationssystem 85 Communication/GPS unit

86 86

87 D-Säule links 87 D-post left

88 D-Säule rechts 88 D-post right

89 Anhängerkupplung, Kabelanschluss, Abschlep-

phaken

89 Trailer, hitch, wiring harness, tow

hooks

90 Chassis 90 Frame

91 Abgasanlage 91 Exhaust system

92 Kennzeichenfläche 92 License-bracket

93 Lenkrad 93 Steering wheel/airbag

94 Sitz, vorne links 94 Seat, front left

95 Sitz, vorne rechts 95 Seat, front right

96 Sitz, hinten 96 Seat, rear

97 Fußmatten, hinten 97 Floor mats, rear

98 Innenraum, sonstiges 98 Interior, other

99 Motorraum, sonstiges 99 Engine compartment, other

Codes for damage types


01 Durchgebogen 01 Bent

02 Gebrochen 02 broken

03 abgeschnitten 03 cut

04 Delle mit Lackbeschädigung 04 Dented, paint damaged

05 Abgeschlagen 05 Chipped

06 gesprungen 06 Cracked

08 Fehlt 08 missing

09 abgewetzt 09 Scuffed

10 beschmutzt 10 Stained or soiled

11 durchstochen 11 Punctured

12 zerkratzt 12 Scratched

13 zerrissen 13 Torn

14 Delle ohne Lackbeschädigung 14 Dented, paint not damaged

18 Zierteil/Logo beschädigt 18 Moulding/emblem, weatherstrip dam-

aged

19 Zierteil/Logo lose 19 Moulding/emblem, weatherstrip loose

20 Glas gesprungen 20 Glass cracked

21 Glas gebrochen 21 Glass broken

22 Glas angeschlagen 22 Glass chipped

23 Glas zerkratzt 23 Glass scratched

25 Beklebung beschädigt 25 Decal/paint stripe damaged

30 Bespritzt, außen 30 Fluid spillage, exterior

34 Kanten abgestoßen 34 Chipped panel edge

36 36

39 Ventilkappen fehlt 39 Valve caps missing

40 Raddeckel fehlt 40 Rim center caps missing

41 Einparkhilfesensoren fehlt 41 Parking sensor system missing

42 Ventilkappen beschädigt 42 Valve caps damaged

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43 Raddeckel beschädigt 43 Rim center caps damaged

44 Einparkhilfesensoren beschädigt 44 Parking sensor system damaged

Codes for damage severity


1 Bis zu 3 cm Länge/Durchmesser 1 Damage up to and including 3 cm in

length/diameter

2 3 cm bis zu 8 cm Länge/Durchmesser 2 Damage from 3 cm up to 8 cm in

length/diameter

3 8 cm bis zu 15 cm Län-

ge/Durchmesser

3 Damage from 8 cm up to 15 cm in

length/diameter


ge/Durchmesser


length/diameter

5 Mehr als 30 cm Länge/Durchmesser 5 Damage over 30 cm in length/diameter

6 Fehlt (nur bei Beschädigungsart 08!) 6 Missing (only damage type 08!)

The driving speed is to be adapted to the handover locations and routes, but a speed of 40 km/h is not to be exceeded.

1.2 Hand-over check when vehicle leaves (plant, VLC, port, body manufacturer)

The service provider is required to carry out a visual check for vehicle damage and to make a completeness check for

accessory parts during hand-over. If damage or a missing part is discovered, the service provider must report to the

supervisory personnel. The supervisory personnel is required to use best judgment to distinguish between storage and

handling damage, production deficiencies or signs of wear (used vehicles only).

If the collecting driver wishes to ensure that he/she is not held responsible for production deficiencies or signs of wear,

these must be documented. The operator of the point of hand-over is required to countersign the complaint.

Once the driver has moved a vehicle in his/her delivery, the responsibility for the entire delivery (specific to passen-

ger vehicles/vans) or of the vehicle that he/she is to transport passes to him/her. Damage sustained during loading

is treated as transport damage.

Following loading, the driver in the case of a less than full load must ensure that those vehicles that remain standing in

rows are moved up to the first position in the row in question.

Note:

Special requirements for passenger cars

If the transport mode is deactivated, this is to be documented in the shipping documents and to be reported to MBSA.

Furthermore, if damaged or open loose part bags are found, MBSA is to be informed immediately (unless there are

other instructions to cover this).

Full Body Cover

In case of abnormalities at vehicle handover, e.g. external damage, torn cover, incomplete cover or an incorrectly fitted

cover, this must be recorded on the shipping documents and reported to the responsible loading personnel immediate-

ly.

Special requirements for trucks and buses

Snowed-up and iced-up windows are to be cleaned with plastic ice scrapers with a rubber lip or with de-icing spray to

ensure that clear visibility is guaranteed. In the case of frozen windshield wipers, these may not be removed with force

from the windshield, nor should they be moved using the windshield wiper motor.

1.3 Hand-over check when vehicle arrives (dealer, VLC, port, body manufacturer)

The recipient is required to check the vehicle for damage and missing parts as soon as it arrives as long as the vehicle's

outer condition permits this. Night deliveries are noted on the waybill. The vehicle must be checked and, where appli-

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cable, the damage report must be created on the next working day. For transport by ship, damage must be reported

within 72 hours.

In the case of night deliveries, a carbon copy of the CMR waybill is always to be left with the recipient (for Zeebrug-

ge/Britanniadock, the following applies: leave CMR in first vehicle).

The recipient has the right to renounce responsibility for damage present on the vehicle when it arrives. The damage is

to be categorized as transport damage, production deficiencies or signs of wear (used vehicles only) according to best

judgment.

Causes for complaint are noted on the waybill. Later reports by the recipient are only possible if the damage is hidden.

If the outer condition of the vehicle (very dirty, iced up) does not allow checking to take place immediately, this is noted

on the waybill by the recipient.

However, a check for more serious damage and missing parts must always be carried out. A detailed damage report for

hidden damage must take place within 7 days.

Production deficiencies or signs of wear are to be noted by the recipient on the waybill and must be clearly identified as

such. The delivering driver is always required to countersign as a confirmation of the complaint.

Note:

Special requirements for passenger cars

If the transport mode is deactivated, this is to be documented in the shipping documents and to be reported to MBSA.

Furthermore, if damaged or open loose part bags are found, MBSA is to be informed immediately (unless there are

other instructions to cover this).

Full Body Cover



ly.

Special requirements for trucks and buses

Snowed-up and iced-up windows are to be cleaned with plastic ice scrapers with a rubber lip or with de-icing spray to

ensure that clear visibility is guaranteed. In the case of frozen windshield wipers, these may not be removed with force

from the windshield, nor should they be moved using the windshield wiper motor.

1.4 Visual check

The complete chassis or order number of the transport control document must agree with the transport document or

with the vehicle identification number embossed on the vehicle frame (specific to trucks/buses). Do not remove the

stub until the vehicle has been loaded.

The visual check is to be carried out at a distance of approx. 1 m and at an angle of 45 degrees to the vehicle.

During the visual check, the vehicle is to be checked for body or paint surface damage. This includes:

checking the tires and rims for mechanical damage and deformation;

checking whether wheel arches are damaged;

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checking the vehicle surface (particularly bumpers, driver's door, exterior mirrors) for scratches and dents as well

as for dirt (e.g. hydraulic fluid, greasy residue, environmental influences such as bird excrement);

checking all windows, headlamps and/or rear lights for damage by stones or other mechanical damage;

checking the front and rear areas (front spoilers, rear apron, side skirts, exhaust trim) for signs that the vehicle has

bottomed out. This can be done using a mirror;

checking that seals (on passenger door, rear doors, partially on trunk) have not been broken (specific to vans). In

the case of damaged or missing seals, a completeness check [see chapter "1.5 Completeness check“] must be

carried out. When the completeness check is finished, new seals must be applied by the service provider. Seals

can be ordered from the following address:

Schlegel Etiketten

Ruppmannstrasse 43

D - 70565 Stuttgart

Phone: +49 (0)711 / 7802060

Fax: +49 (0)711 / 7802071

If adhesive residue remains on the paintwork after the "don't open" stickers (seals) have been removed, please follow

this procedure:

Treat the leftover adhesive with an adhesive remover or stain remover. Either spray the product directly onto the resi-

due or apply it carefully with a sponge or brush, let it take effect for a short while and then remove it with a sponge or

microfiber cloth. Please also observe the appropriate product information. The products listed under the following link

have been tested by Daimler AG with regard to compatibility of materials, work safety and protection of the environ-

ment and can be recommended as being suitable for this purpose.

http://gotis.aftersales.mercedes-benz.com/index.asp?sid=7C233BEB-ED49-4A52-B6B2-

0D18D7B47AA2&action=objekt_uebersicht&pnid=28da3fbd-8586-4c11-83d6-

83d314ad89a7&start=yes&nid=D7E2074B-31C3-4F49-998F-03A40A47D576

Checking for dirt or damage in the vehicle interior, especially in the area of the driver's door and on the driver's

side.

If missing parts, deficiencies or damage are discovered, the procedure in the chapter "Procedure if damage has oc-

curred" must be followed. Damage is to be reported immediately before the vehicle is moved by the accepting party.

Subsequent reports will not be considered.

Note: Special requirements for buses

In the appendix you will find an example of a dispatch note and a vehicle data sheet; these are handed over at loading

(see pages 12-13).

At least 30 minutes should be scheduled for a complete check of the bus. During the visual check, the vehicle is to be

checked for body or paint surface damage. This includes:

Checking the paint surfaces for visible scratches and deformation.

Checking the add-on parts for mechanical damage (particularly bumpers, exterior mirrors).

Checking for dirt or damage in the vehicle interior, especially in the area of the driver's door and on-board console.

The on-board toilet, if there is one, must also be checked for dirt. Footprints in the entrance area and driver's foot-

well do not count as dirt.

Checking of documents for completeness (depending on the EvoBus definition), e.g.: transfer log, accessories list,

Owner's Manuals and customs documents.

If missing parts, deficiencies or damage are discovered, the transfer center is to be informed. Damage is to be reported

immediately before the vehicle is moved by the accepting party. Subsequent reports will not be considered.

http://gotis.aftersales.mercedes-benz.com/index.asp?sid=7C233BEB-ED49-4A52-B6B2-0D18D7B47AA2&action=objekt_uebersicht&pnid=28da3fbd-8586-4c11-83d6-83d314ad89a7&start=yes&nid=D7E2074B-31C3-4F49-998F-03A40A47D576



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If the bus has a protective film cover, this must be checked for damage. If the film is undamaged, the surface below is

to be considered free of damage and no claim may later be made for transport damage to it.

An underfloor check and check of the roof are not required for buses.

1.5 Completeness check

The completeness check is only carried out when there are missing or damaged seals. Checks are made for the follo-

wing components:

vehicle jack,

vehicle tool kit,

spare wheel or Tirefit with compressor,

wheel trims in the case of steel rims,

special equipment as per waybill (e.g. navigation CD),

first-aid kit (except USA),

warning triangle (except USA),

Owner's Manual (Europe only).

For overseas vehicles, the following also applies:

enclosed package,

towing eye cover (this applies to the entire MB passenger vehicle product range),

license plate molding (USA and Canada only).

Note:

Completeness check is omitted if the transport mode is activated. This means that the transport mode must not be

disabled.

1.6 Transport protection measures (TPM)

The TPMs are paint and interior protection measures that vehicles are equipped with on various distribution paths.

Passenger vehicles equipped with a TPM of this kind are marked with an "L" or an "F" on the transport control docu-

ment by the plant. The following must be noted when checking the TPM:

Before the vehicle is started, it must be ensured that the footwell protection in the interior is attached correctly. If

this is not the case, this must be corrected before the vehicle can be safely moved.

If TPM is damaged and/or polluted, please remove the TPM from the vehicle and dispose it according to the exist-

ing waste management policies.

TPM description

To provide an overview of the scope of TPMs, the areas currently protected are presented below.

Interior protection (specific to passenger vehicles, vans)

Interior protection applies only to the driver's and front-passenger side. [Cf. chapter 1.4 Visual check]

The protection package comprises:

Cover of the driver's and front-passenger seats

Protective cover on door paneling (driver's side)

Adhesive film on door sill (driver's side)

Cardboard in footwell

Steering wheel protection

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Appendix for visual bus check:

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Key Management

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1. Handling the key during transport and storage

1.1. Loading on special car transporters and special commercial vehicle transporters

If not otherwise stipulated by MBSA, the vehicles are to be locked when transported. The lorry driver is respon-

sible for handling the keys. During transport, the keys of the vehicle being transported are to be kept in a safe

place in the cab of the lorry. In order to ensure the keys are not exposed to oil or dirt during loading and unload-

ing, and to ensure that they are stored together in the cab, we specify the use of a key box, or similar.

1.2. Storing and loading on ship and rail transport

If not otherwise stipulated by MBSA, the vehicles

are to be unlocked when being stored or transport-

ed. In this case, the key is to be removed from the

ignition lock and looped over the indicator lever. In

certain cases, MBSA may require the vehicle to be

locked.


Specific to trucks:

Actros, Antos, Arocs, Axor, Atego, Zetros

Remove the key from the ignition lock and place it in the cup holder in the dashboard.

Econic

Remove the key from the ignition lock and place it on the stowage space in the dashboard.

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Unimog (U20, U300-500, U3000-5000)

Remove the key from the ignition lock and place it in the stowage space next to the driver's seat on the right.

Note: In case of a lost key, observe the passenger vehicles section of the Chapter "Passenger vehicle-specific inci-

dents. For truck, van and bus, consult the responsible contacts.

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Loading for road transport

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1. General

To avoid any risk of damage when vehicles are being transported open, the following driving instructions are to be ad-

hered to:

Dispatching:

The route selection to the desired destination is to be selected, taking the vehicle headroom into account (i.e. the max-

imum extent of height and width) to ensure that construction sites, bridges, tree-lined avenues, roadside structures or

foliage cannot impair or damage the load.

Note for passenger vehicles: Loaded transport vehicles must be parked on fenced-in, secured company sites belong-

ing to the service provider or on manned car parks/rest stops during the night, at weekends and on public holidays, but

also during the day during longer rest periods.

Consideration for special weather conditions:

In special weather conditions (e.g. snow, hail, extreme wind, falling trees and branches or ice), the route or driving

operation is to be adjusted accordingly and every risk to the cargo is to be avoided.

Driving-related effects:

The driving style must be adapted and must contain an element of foresight to ensure that driving-related effects (such

as flying stones) do not pose a risk to the cargo.

Note: All transporters (single and double-decker) are required to be fitted with a stone-guard above the wheels. Other-

wise, they are not suitable for transporting MB trucks, MB commercial vehicles or MB passenger vehicles due to the

risk of damage.

Transshipments:

Transferring loads between vehicles is forbidden. Exceptions are laid out in writing in the haulage contract. Reload brought vehicles within the plants t is also not allowed. Transporters can only take additional load, when

brought load will not be changed.

Note: AMG SLS and AMG GT/GTs The angle of the approach rails must be designed to avoid damage to spoilers, underbodies and exhaust systems, but

may not exceed a maximum angle of 8°. (for AMG GT of 6°) For this reason, air-sprung trailers must be in the lowest

position for loading and unloading and the tractor vehicles must be in the highest position to produce as small an ap-

proach angle as possible.

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2. Basic rules for driving and loading personnel at Daimler locations

The driving and loading personnel must be familiar with the instructions as laid down in the "General" chapter.

Caution: During the entire loading and unloading procedure the engine of the car transporter must be switched off; this

does not apply to operations using the hydraulics.

Transporting materials of any kind in the vehicles being transported and on the loading surface is expressly forbidden

or, in exceptional cases, is to be agreed with MBSA.

3. Condition of the transport vehicles

The equipment and condition of the transport vehicles must be of such a design that there is no risk of damage to the

vehicles to be transported. In case of transport of „Guard-Vehicles“ approval of the transport body by the bodybuilder is

necessary.

The road safety of the tires must be guaranteed. Any damage that arises is to be fixed immediately.

No hydraulic systems may show signs of leaking and the mechanical load equipment must be fully functional.

Transport vehicles must always have suitable approach rails to avoid damaging the bumpers or the vehicle under-

bodies.

It must be ensured that the special commercial vehicle transporter is suitable for the goods entrusted to the ser-

vice provider (overall weight/dimensions).

The profile of the loading surfaces and the approach rails must provide a good grip but may not have sharp edges

[see fig.].

All loading and unloading equipment as well as load securing equipment shall be stowed and secured properly and

safe for road traffic.

Caution: Rusted vehicle and add-on parts as well as rusted loading surfaces on transport vehicles may cause paint

damage and must therefore be avoided. Any damage that results is the responsibility of the service provider.

Particularity for passenger vehicles and vans:

The roof bars of the transport vehicles as well as the cable eyelets and posts of the lanyard rails must be cush-

ioned to ensure that the driver's door can be opened without damage.

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4. Load-securing equipment

Passenger vehicles and vans: There must be a minimum of 3-4 chocks for each vehicle to be loaded. All chocks to be

used must be at least 1/6 of the wheel diameter (in accordance with VDI 2700 Guideline Sheet 8.1

In addition, a maximum of 1-2 three-point tie-down straps with strap controller and double-locking ratchet are to be

used. A precise definition of the three-point tie-down strap to be used can also be found in this section.

Trucks: There must be a minimum of 4 chocks for each vehicle to be loaded. All chocks to be used must be at least

1/6 of the wheel diameter (in accordance with VDI 2700 Guideline Sheet 8.2). Additionally, the wheel chocks must be

approved by the respective manufacturer and only used as wheel chocks.

(see negative example)

In addition, a maximum of 4 three-point tie-down straps with strap controller (see table on page 22 for exceptions)

and double-locking ratchet are to be used.

Definition of three-point tie-down strap with strap controller:

The prescribed three-point tie-down strap with strap controller and double-secured ratchet must be labeled in accord-

ance with DIN EN 12195-2. This standard must be clearly marked on sticker or the three-point tie-down strap with

variable strap controller [see fig.]. If weather conditions or wear and tear should mean that this sticker with the DIN

standard is no longer clearly identifiable, the strap is no longer to be used to secure vehicles.

Sample sticker for a three-point tie-down strap with strap controller

Passenger vehicles and vans: Furthermore, the strap to be used must be 2.2 m in length and have maximum expan-

sion of 4%. The lashing force (LC) must be at least 1500 daN in a straight line, meaning that the real LC when the lash-

ing straps are wrapped around tires is double that (3000daN) [see fig. above]. The strap must be equipped with a con-

tinuous and variable anti-skid band (see fig. Strap controller). This must be designed in such a way to prevent twisting

during transport. It also must be guaranteed that the strap controller is at least as long as half the circumference of the

wheel, as the three-point tie-down strap may not touch the tire.

Truck: Furthermore, the strap to be used must be 4 -5 m in length and have maximum expansion of 4%. The lashing

force (LC) must be at least 2500 daN in a straight line, meaning that the real LC when the lashing straps are wrapped

around tires is double that (5000daN) [see fig. above]. The strap must be equipped with a continuous and variable anti-

skid band (see fig. Strap controller). This must be designed in such a way to prevent twisting during transport. It also

must be guaranteed that the strap controller is at least as long as half the circumference of the wheel, as the three-

point tie-down strap may not touch the tire.

Tie-down strap with continuous, studded strap controller

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Examples

1 2

1. Tie-down strap with rubber blocks

2. Tie-down strap with tube-shaped controller

5. Load preparation

The angle of the approach rails must be designed to avoid damage to spoilers, underbodies and exhaust systems, but

may not exceed a maximum angle of 8°. (for AMG GT of 6°). For this reason, air-sprung trailers must be in the lowest

position for loading and unloading and the tractor vehicles must be in the highest position to produce as small an ap-

proach angle as possible.

Loading passenger vehicles and vans:

The height difference and space for transitional areas must be adapted to the vehicles being loaded.

When loading the upper loading level, there must be as flat a transitional areas as possible between the tractor vehicle

and the trailer [see fig. included] to avoid damage to the underbody and the spoiler.

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The loading surfaces must be free of unattached and blocking parts

(e.g. chocks, three-point tie-down straps with strap controller,

tools, bracket retainers, etc..) [see fig.].

The permissible chocks and the three-point tie-down straps with strap controller

must be secured outside of the loading surface. Otherwise, the three-point tie-

down straps with strap controller and chock are to be removed from the loading

level. It is forbidden to hang the three-point straps with strap controller on the

lanyard rail.

Loading trucks:

Approach rails of a truck

The loading surfaces must be free of unattached and blocking parts (e.g. chocks, three-point tie-down straps with strap

controller, tools, bracket retainers, spare wheels etc..) see fig.].

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Free loading surface of a commercial vehicle transporter

Hanging three-point tie-down straps with strap controllers on hydraulic supports, with consequent swinging, is forbid-

den.

6. Vehicle hand-over

Vehicle hand-over is in accordance with the chapter "General",

"The vehicle hand-over check".

If the vehicle is equipped with "Don’t open" seals, these may

not be damaged.

Vehicle documents are to be checked for correctness. The embossed chassis number must match the transport docu-

ment completely.

Vehicle hand-over, Trucks:

If vehicle parts need to be dismantled, the agreement of the loading supervisory personnel (factory dispatch)

must be obtained in all cases. The following parts may be dismantled with the agreement of the loading su-

pervisory personnel:

- exhaust pipes

- taillamps (not on the new Actros/Antos/Arocs)

- spare wheels

- rotating beacons (not on new Actros/Antos/Arocs)

- fenders

The dismantling is to be carried out professionally with suitable tools; the loading supervisory personnel

should provide support if required. To avoid damage, the parts dismantled should be packed correctly and

secured and stored in the driver's cab. Any violations will be sanctioned with an immediate ban on loading.

After the vehicle has been delivered to its destination, the dismantled parts must be refitted professionally with

suitable tools.

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7. Loading the vehicle

To ensure safe transport, it must be ensured during loading that the load is distributed evenly in accordance with manu-

facturers' guidelines and taking the payload and axle loads of the transporters into account.

Removing the drawbar is not permitted. Exception: Permission of the body manufacturer issued depending on the vehi-

cle.

During the entire vehicle loading procedure, employees or authorized personnel from Daimler AG are authorized to

check the transport vehicles and to point out if they are being loaded or secured in a manner that deviates from this

guideline to ensure that no errors are made. Major violations of these regulations will result in Daimler AG issuing

an immediate ban on loading applicable for all Daimler locations.

During the loading and unloading procedures for passenger vehicles and vans, the following

is to be noted:

Driving onto the transport vehicle in a appropriate speed and with the utmost of care. Furthermore, the conditions

in the chapter "General handling of MB vehicles".

Vehicles with pneumatic suspension are always to be transported in the highest suspension position. The "Air-

matic" section of the relevant model chapter shows which vehicle models are equipped with Airmatic.

The following minimum clearances around the vehicles to be loaded must be adhered to (vehicle-specific clear-

ances must also be taken into account, however):

Longitudinal clearance 0.10 m

Ground clearance 0.05 m

Roof clearance 0.10 m

Stacking clearance 0.10 m

Vehicle clearance between tractor vehicle and trailer 0.15-0.20 m

Side clearance to attachment part and body 0,05 m

The stacking angle during transport may not exceed 25 degrees. During hydraulic overlapping on single deck wagons

with hydraulic equipment the overlap angle may not exceed 25°.

Important: Vehicles with roof spoilers may only be loaded in the direction of travel.

When leaving the vehicles, it should be checked that all electrical consumers are switched off, the windshield wipers

are in position zero and that doors, windows and hoods – and, where applicable, roofs – are closed correctly.

Important note: The engine is to be switched off immediately in the event of backfires, noticeable loss of engine power

or other operational faults.

Furthermore, vehicles with manual transmission must be driven down from the truck under their own power. Letting the

vehicles roll down and braking them with the handbrake or even with the clutch pedal damages the vacuum pump and

may lead to failure of the brake booster.

Important: Specialist assistance is provided by the plant in question, the responsible vehicle logistics center or the

nearest Mercedes-Benz workshop.

All operating states in which uncombusted or only partially combusted fuel can enter the catalytic converter are to be

avoided.

These include:

starting the engine by towing, pushing or rolling off transporters or ramps.

frequent consecutive attempts to start the engine.

extremely long operation of the starter motor.

switching off the ignition during the journey.

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8. Securing vehicles on the car transporter

The VDA working group, in which all German automobile manufacturers are represented, has developed recommenda-

tions on securing new vehicles that correspond to the newest findings in the loading technology sector. These recom-

mendations form a significant part of these regulations and are also the working basis for safe and high-quality loading

and transporting of vehicles.

If there any additional questions on the following guidelines or regarding load-securing or loading methods, Daimler

personnel on site is of course happy to assist.

General note on securing a wheel with a three-point tie-down strap with strap controller:

The three-point tie-down straps with strap controller are to be put on as follows:

1. hook the first hook vertically into the perforated plate,

2. Lay the strap with strap controller radially over the tire,

3. hook the second hook vertically into the perforated plate and

4. then tighten the third hook directed away from the wheel and fix the strap using the ratchet.

Straps/hooks may only be attached to fixed body components, according to the specification. Securing of a load on

loose sheet metal is not permitted. Stacking rails and insert sheets may only be used by qualified personnel.

Attention: Straps/hooks may only be attached to fixed body components, ac-

cording to the specification. Securing of a load on loose sheet metal is not permitted. Stacking rails and insert sheets

may only be used by qualified personnel. Sheet metal used to extend the load surface shall be secured twice.

he chocks (1/6 of wheel height) must be so designed that they do not cause any damage to the body when affixing and removing.

There must also be no damage as a result of insufficient clearance to floor assemblies and other vehicle parts during the journey.

Important: During transport, the load is to be checked, and the load-securing equipment is to be checked to see that it

remains in place.

When loading Vario vehicles, the load is to be secured in the same manner as with vehicles that are loaded backwards.

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Securing of forward-loaded vehicles without recess or latch [see following fig.]

One chock before and behind any of the rear wheels

Additional securing by means of a three-point tie-down strap.

There must also be a wheel chock in front of and behind

the front wheel in question, arranged in diagonal opposition.

Securing of backward-loaded vehicles without recess or latch

[see fig.]

One chock before and behind any of the rear wheels



Additional securing of both wheels using a three-point tie-down

strap on each.

Important notes:

AMG vehicles and vehicles with the „AMG package and/or Sport package " equipment line may only be raised

(stacked) with hydraulic stacking rails.

When stacking, the stacking angle of the vehicles during transport may not exceed 25°.

The stacking clearance between vehicles must be at least

10cm (red arrows) [see fig.].

Direction of travel

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During hydraulic overlapping on single deck wagons with hydraulic equipment the overlap angle may not exceed

25°.

9. Securing the trucks on special commercial vehicle transporters

If there any additional questions on the following guidelines or regarding load-securing or loading methods, Daimler

personnel on site is of course happy to assist. Each vehicle is to be secured after parking by applying the parking brake

and turning the gearbox shift lever to "0". Furthermore, the tie-down strap and the chock are to be fixed in position as

follows:

The three-point tie-down straps with strap controller are to be put on as follows:

1. hook the first hook vertically into the perforated plate,

2. Lay the strap with strap controller radially over the tire,

3. hook the second hook vertically into the perforated plate and

4. then tighten the third hook directed away from the wheel and fix the strap using the ratchet.

Securing a wheel using a three-point tie-down strap

Straps/hooks may only be attached to fixed body components, according to the specification. Securing of a load on

loose sheet metal is not permitted. Stacking rails and insert sheets may only be used by qualified personnel.

Number of load-securing components for moderately heavy to heavy commercial vehicles

Axles Mass in kg Tie-down straps Chocks

2 up to 9500 2 4

3 up to 11,500 3 4

4 up to 16,500 4 4

5 up to 20,000 4 4

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Securing vehicles with two axles

One chock before and behind any front and rear

wheel, arranged diagonally.

Additional securing by means of a three-point

tie-down strap.

Arrangement of tie-down straps and chocks for two axles

Securing vehicles with three axles

One chock before and behind any of the rear wheels.



Additional securing of both wheels using a three-point

tie-down strap on each.

Another three-point tie-down strap on the 3rd axle.

Arrangement of tie-down straps and chocks for three axles

Securing vehicles with four and more axles

One chock before and behind any of the rear wheels.



Additional securing of both wheels using a three-point tie

down

strap on each.

Another three-point tie-down strap on the 2nd and 3rd

axle, arranged diagonally.

Arrangement of tie-down straps and chocks for four or more axles

Additional securing measure

If a chock cannot be placed for technical reasons, an additional

strap is to be placed over the tire on the front axle.

If a tie-down strap cannot be placed on the specified axle,

the strap is to be placed on the neighboring axle.

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If the last axle is a liftable trailing axle, it does not need to stand on the driving surface; it can swing freely during

transport. In this case, the load-securing components specified for this axle are to be attached to the axle in front of it.

Source: "Reproduced with permission of the Verein Deutscher Ingenieure e.V., VDI 2700 Sheet 8.2"

Important notes:

When stacking, the stacking angle of the vehicles during transport

may not exceed 25°. In addition, the platform to be stacked is to

be secured with additional supports; in the case of a self-

supporting platform, additional equipment is not required.

Caution: During transport, the load is to be checked, and the load-securing equipment is to be checked to see that it

remains in place.

The loading platform may not rest on new vehicles below.

Loading heavy MB trucks onto special commercial vehicle transporters (e.g. special low loaders)

1. General

Heavy transports are transports of vehicles whose dimensions (length/width/height/weight) mean that they cannot be

transported on conventional truck transport vehicles; nor can they be transported under their own power.

2. Load-securing equipment

There must be a minimum of 3 chock cross members and securing straps for each vehicle to be loaded. At least 6 anti-

slip mats are also to be provided. The chocks to be used can be found in the chapter "Load-securing equipment" or

must be approved by the MBSA department of by the Wörth plant. When loading on special low loaders, a "chain link

cross member" [see fig.] and chain-securing material are required for the front bumper ("folding hatch"). For the fol-

lowing models: Actros Neu, Arocs and Antos not equipped with a "mouth flap". For securing, 2 towing eyes

are necessary which screw into the front crossmember completely. The towing eyes can be ordered under

the following part number (A 000 583 13 20).

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Load-securing material: chock cross member + chain link cross member

3. Securing the vehicles on the commercial vehicle transporter

Each vehicle is to be secured after parking by applying the parking brake and shifting the gearbox shift lever to "0".

Furthermore, the tie-down strap and the chock are to be fixed in position transversely as follows:

For every vehicle to be loaded, the following applies (independent of the loading position)

A chock cross member + 2 anti-slip mats placed in front of the steering axle + additional securing with an ap-

propriate tensioning strap via the trailer fixings [see fig.].

A chock cross member + 2 anti-slip mats placed in front of the driving axle + additional securing with an ap-

propriate tensioning strap via the trailer fixings [see fig.].

A chock cross member + 2 anti-slip mats placed in front of the last axle + additional securing with an appro-

priate tensioning strap via the trailer fixings [see fig.].

Securing heavy trucks using chock transverse and tensioning strap

A securing chain for the front bumper is applied using a chain link cross member in the folding hatch. If there

is no mouth flap (Actros Neu, Antos and Arocs) the load strap is secured via 2 towing eyes which

have been completely screwed into the crossmember [see illustration]. The securing chain is to be at-

tached to the trailer fixings at a 45° angle [see fig.].

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Securing heavy trucks using chain link cross member and securing chain

In the case of vehicles with a trailer coupling, the vehicle is secured by means of rubber straps and a stop ring and a

chain attached to the trailer fixings.

In the case of vehicles without a trailer coupling, securing is by means of a protective or rubber hose and a chain

attached to the trailer fixings via the vehicle frame [see fig.].

Securing a heavy truck without a trailer coupling

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Vehicle transfer on own axles

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1. Vehicle transfer on own axles

The Chapters from the General section should be observed. The following contains information on transferring vehicles

on their own axles.

Logistics

The route to the desired destination should be selected taking the cab profile into consideration (i.e. the respective

maximum span of the height and width) so that the load cannot be impaired or damaged by construction areas, bridges,

tree-line roads, protruding objects or vegetation, for example.

Driving licence inspection

Daimler reserves the right to inspect the valid driving licence of each transfer driver before the shipping documents are

issued.

Attaching the licence plate/trade plate

The licence platee/trade plate must be fitted at the point of collection.. When doing so, damage to the vehicle is to be

avoided. Once fitting is completed, the vehicle must leave the plant/storage facility immediately.

Taking special weather conditions into account

In certain weather conditions (e.g. snow, hail, extreme weather conditions, fallen trees, broken branches or falling ice

etc.), the route or driving mode must be selected accordingly in order to avoid all risks to the load.

Drive-specific influences Driving styles must be adapted and anticipatory do that influences related to driving pose no danger of damaging the

vehicle. Vehicles may be transported in convoys but adequate following distances and correct driving practices need to

be implemented in order to ensure vehicles are not damaged due to the convoy. The vehicle must be delivered with the

amount of fuel as specified in the contract.

Observing running-in guidelines

Each new vehicle must be run-in according to the following guidelines.

The first 2,000 km:

drive with sufficient care at varying vehicle and engine speeds.

do not drive at more than ¾ of the maximum speed for each gear.

change gear in good time. Do not downshift to brake the vehicle.

observe the information display in the instrument panel.

carry out a technical inspection after every stop (always after the first 500 km) (e.g. check that the spare wheel

is secure etc.)

for analogue trip odometers, tachograph discs are not inserted for vehicle transfer.

A digital tachograph is only activated after vehicle registration. However, the data stored in the digital tacho-

graph can be read out using a so-called "workshop card" (driving time, speeds driven etc.).

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Height, length and weight restrictions

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1. Height, length and weight restrictions

In South Africa the max length is 22 m and the max height 4.3 m for any vehicle configuration, including car-

transporters. Car transporters in South Africa also operate with abnormal permits when certain conditions are met,

which allow load capacity to increase the height to 4.6 m and also exceed the 22m overall length to a maximum of

22.5m.

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Information Loading Audit

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1. Information Loading Audit

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Facilities

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1. Scope

This guidelines applies to all Daimler

distribution centers,

ports,

plant and storage locations and

back-up locations.

All new locations must correspond to these standards. Deviations from this basis must be agreed with Daimler AG or

with authorized specialist personnel of Daimler AG.

The following standards for dispatch and storage locations were developed to provide a uniform basis and guideline for

all service providers. They serve to maintain the quality of Daimler vehicles.

2. General location facilities

2. 1. General criteria on the location

The dispatch and storage locations should not be in areas where industrial or environmental factors may have a nega-

tive effect on the quality of the vehicles. FLCs, storage and back-up locations may not be in areas with strong industrial

pollution, open coal tips or sand heaps.

Plants (bushes and trees) are to be kept away from the parking areas (minimum distance to parked vehicles 1.5 m).

Plants and trees are not desirable near the fences as they may provide an opportunity to climb over the fence from the

outside and make it more difficult to monitor the fence (detecting damage or preparations to break in) from the inside.

There must be a proper connection to the road network (no gravel paths) and this must be free of trees. The traffic

rules on the site in question [see fig below] must be clear and straightforward (signs, markings, etc.). Roads shall be

at least 7.00 m wide. (per lane/direction 3.5 m)

All comings and goings are to be documented. It must also be checked that everyone on the site is there with permis-

sion.

There must sanitary facilities in the immediate vicinity of the loading place, or these must be installed.

The site must offer auditors the option of sending data to the Truck Audit database via a synchronization with Global

Transportation Portal (GTP).

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2.2 Parking location surface

The vehicles must stand on firm ground. Preferably on tar, asphalt, concrete or perforated brick [cf. fig below]. Paving

stones are also acceptable for clean storage areas with fixed road surface on the driving areas (asphalt or concrete).

Gravel, grass and rubble on the surface of the driving and parking areas are not allowed. For this reason, the area must

be cleaned regularly.

The distribution area may not have any large puddles or potholes and must be completely fitted with drainage.

2.3 Space markings

2.3.1 Parking bays

The parking bays are to be arranged in a fishbone or single-access arrangement and are marked and numbered on the

surface [cf. fig]. An area of 20 m² is to be provided for each vehicle. A parking bay should have the dimensions 2.60 m x

5.50 m (deviations are possible after agreement with SC/WTR; for commercial vehicles, the dimensions are to be

agreed with SC/WTR). An appropriate area is to be set aside for larger models. Parking bays are to be avoided at lamp

posts to avoid bird excrement and other dirt.

In mass turn-around areas such as ports, block parking is allowed (cf. fig). These are areas where vehicles are placed

temporarily after being unloaded from ships/railroad cars/trucks (according to the principle of "first in, first out") be-

fore they are sent to their final parking position. A parking row should be at least 2.6 m wide. Deviations from this are

possible following consultation with SC/WTR; the dimensions for commercial vehicles are agreed upon with SC/WTR.

An appropriate space must be provided for larger models. According to the different size of the vehicles double marks

for parking rows are allowed as well.

Parking rows at lighting masts should be avoided due to the risk of bird droppings and other contamination.

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2.3.2 Parking rows

The parking rows are to be defined clearly, e.g. by lines and an alphanumeric system indicated on the parking surface,

on the fence or on movable posts [cf. fig].

2.3.3 Truck loading zone

Loading zones are areas where vehicles are prepared by parking personnel to be loaded. Preparation areas for vehicle

loads are to be indicated by means of lines on the parking surface [cf. fig].

The truck loading and unloading zones are to be marked clearly on the road surface.

2.3.4 Employee parking spaces

Employee vehicles should be parked outside the parking site. If they are parked on the site, a separate area is to be

provided for them. Additionally, when the vehicles are driven out, a vehicle check is to be carried out by the gate per-

sonnel.

2.4 Service facilities and equipment

The dispatch and storage area must be equipped with the service and safety installations described below.

2.4.1 Illumination

The entire area, particularly the vehicle checking area, must be sufficiently illuminated [cf. fig]. Floodlights along the

fence are also recommended. The checking areas must be illuminated at 500 lux. In the case of a railroad connection,

all railroad car levels must be illuminated sufficiently. Lamp posts between vehicles are to be avoided.

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2.4.2 Obstacles

Obstacles such as lamp posts, railings, hydrants etc. are to be highlighted with safety colors and are to be padded.

(According safety instructions) Curb stones and fenced enclosures are to be avoided or must observe a minimum clear-

ance of

30 cm.

2.4.3 Railroad ramp

Dispatch and storage locations with a railroad connection must be equipped with a fixed or moving ramp. The approach

angle of the ramp may not be more than 8°. The specified minimum clearance of 5 cm between the ramp and the vehi-

cle floor must be observed in all cases. Deviations require the approval of SC/WTR.

2.4.4 Charging system for vehicles with charging sockets (e.g. for E-CELL, electric drive, HYBRID PLUS)

A sufficient number of Mode 3 alternating current (AC) charging systems (e.g. wallbox, charging station) incl. suita-

ble charging cable are to be made available. Depending on the vehicle market, up to 3 different charging systems

and vehicle charging sockets are in use: Type 1, Type 2, Type 2 China (see fig.). Each vehicle may only be charged

using charging systems suitable for the charging socket and cable.

In agreement with SC/WTR, vehicles may also be charged using Mode 2 charging on safety sockets. This is to be

set out in writing. In this case, only charging cables for the respective type of vehicle which have been approved by

Daimler may be used. Otherwise, the vehicle may be damaged.

Please observe that the use of charging cables not approved for the vehicle are a potential risk.

Please observe that repair costs arising from the use of charging cables not approved for the vehicle will not be

borne by the manufacturer/service outlet. In this case, all costs from the repair facility will be the responsibility of

the freight forwarder.

Ensure sufficient electrical power input of the charging systems being used and of the shipping or storage area.

Charging systems and safety sockets for charging must be installed professionally and must undergo regular safety

and functional checks.

The charging cable which comes with the vehicle may not be used.

Please observe that only that only qualified personnel handle vehicles with high-voltage (HV) system.

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2.5 Security equipment

Due to the high concentration of goods that are often targeted by thieves, special security measures are to be taken

when setting up and operating these vehicle turnover areas.

To achieve effective protection, the planning and set-up of these surfaces have three important components:

mechanical securing (fencing etc.)

monitoring (electronic or with personnel)

organizational measures (checks, alarm pursuit…)

To be taken into account in a security concept and coordinated with one another.

2.5.1 Fencing

The main surfaces on which vehicles are parked, stored and turned around are to be provided with a boundary (fence or

wall). The boundary must provide sufficient resistance against being climbed over, crawled under or penetrated. An

assumption should be made that criminals will attempt a break-in without tools or with simple tools. Making a fence

opening large enough to allow a person to pass through or a vehicle to be driven through must be made considerably

more difficult or slow.

The entire site must be secured by a wall, a wire-mesh fence or a lattice fence at least 2 m high. Barbed wire (at least

two rows) should be attached to the top. Every type of fence must be fixed to the ground [cf. fig below].

Basic requirements of fence routing lines:

When determining fence routing lines, the following points are to be taken into account:

The fence fronts should be as straight as possible and therefore follow a clear line

The fence routing line must be sufficiently illuminated overall

The route of the plant fence (inside and outside) is to be kept free of anything that could enable someone to climb

over (such as trees).

The site layout and any plants must be designed in such a way that they do not provide potential intruders with any

cover.

When selecting the fence system, the desired level of protection is to be taken into account. Wire-mesh fences can be

very easily and quickly opened and overcome. They are only suitable for sites with a low protection level.

Existing wire-mesh fences must have the following properties:

height ≥ 2m (without anti-climb guard)

barbed wire (at least 2 rows) to prevent anyone climbing over on straight arms or arms pointing outwards

consistent anti-penetration protection (see 2.5.2)

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Due to the low level of protection they offer, wire-mesh fences are to be checked daily for damage (openings, broken or

cut wires, etc.).

When new sites are set up or when existing areas are renovated or expanded, fences offering a high resistance time are

to be used.

Fence systems with suitable resistance times are:

Bar grate fence

Height 2.40 m

Lattices may not be any wider than 50 mm and no taller than 200 mm,

Vertical round rods must have a minimum diameter of 5 mm,

The vertical round rods must be arranged on the outside of the fence to ensure that the horizontal ones cannot be

used to help climb the fence,

The posts are to be fixed in concrete foundations.

Fence mats to prevent the fence being crawled under. The mats are buried to a depth of 30 cm, or else use is made

of a strip foundation or buried curbstones.

Anti-creep protection is not required if the surfaces are fixed on both sides. Please note that the distance between

the wire panels and the floor is to be kept as small as possible.

Protection against the fence being climbed over by means of arms pointing outwards with sufficiently long protru-

sions or barbed wire

If required, a device that allows the fence to be equipped with electronic monitoring systems, e.g. a U section to

hide line sensors (sensor cables).

Wire panels and other wire elements may not be unscrewable from the outside.

Front guard fence

Height 2.40 m

Inner cross profiles (no climbing aids on the outside)

The posts are to be fixed in concrete foundations.

Protection against crawling under the fence by means of a strip foundation or buried curbstones


the wire panels and the floor is to be kept as small as possible.

Top edges of lattice elements and posts splayed (to prevent against the fence being climbed over)

Alternatively: barbed wire to prevent the fence being climbed over


Expanded metal fence

Height 2.40 m

Fence mats to prevent the fence being crawled under. The mats are buried to a depth of 30 cm, or else use is made

of a strip foundation or buried curbstones.


the wire panels and the ground is to be kept as small as possible.

Fence mats that protrude from the posts by 40 cm or are splayed outwards to prevent the fence being climbed

over.

The posts are to be fixed in concrete or strip foundations.


2.5.2 Penetration protection

To increase the resistance time of the peripheral boundary and to delay an attempted break-in effectively, the boundary

must be reinforced with steel/concrete barriers or additionally secured with a ditch and bank (anti-penetration protec-

tion by means of barrier, T carrier, no possibility of a vehicle being driven out). Every type of anti-penetration protection

must be fixed to the ground as well the fixing nuts have to be welded.

Alternatively to a mechanical anti-penetration protection, electronic monitoring of the periphery can be used. Prerequi-

sites as an alternative to anti-penetration protection:

1. Early and reliable detection of attacks

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2. The ability to react quickly

3. A low intervention time

1. For early detection of attacks, electronic monitoring systems are required (see 2.5.4 Electronic monitoring systems).

2. A fast reaction is only possible when the monitoring is connected to a continuously manned center (e.g. security and

emergency call center or front desk) and fast and targeted intervention can be arranged from there.

3. A fast intervention time is only possible when the intervention personnel have short distances to travel and carry out

targeted measures.

2.5.3 Entrances and exits

The entry and exit must be secured with a barrier and/or gate and must be monitored 24 hours a day. The design of

fence gates and doors must correspond to the level of protection offered by the boundary. It must be ensured that

access across rail lines via underpasses and tunnels is to be avoided.

2.5.4 Electronic monitoring systems

The following are particularly suitable for detecting attacks against the periphery of the vehicle logistic surfaces:

fence detection systems

fiber-optic sensor cables

microphone cables

infra-red photoelectric barriers

The additional use of a video surveillance system allows alarms to be verified and a targeted and reasonable reaction to

alarms on the periphery to occur. In the case of false alarms, which can often occur outdoors due to environmental

factors, deployment and connected costs can be avoided.

When video surveillance systems are used, the local data protection regulations are to be taken into account and ob-

served.

Securing the vehicle areas with a system comprising detection systems and alarm verification via video surveillance

offers a consistently high level of security on the periphery and removes the need for personnel to go on patrol.

The respective safety concept must be presented to and accepted by the specialist departments at Daimler AG.

2.5.5 Organizational safety measures

The entire site must be monitored day and night by automatic cameras or be secured by an electric warning system

combined with a camera system on the fence. Additionally, guarding by trained personnel must be guaranteed 24 hours

a day and 7 days a week (documented in a guard book). Furthermore, the site must comply with country-specific fire

protection regulations and have a sufficient number of fire extinguishers. Other security measures are to be agreed

where needed with SC/WTR, Daimler Insurance and Daimler Corporate Security.

2.5.6 Signs regarding speed limit

The speed limit must be clearly signposted. Repeating speed limits on the road are recommended [cf. fig below]. The

speed limit signposting must correspond to local requirements. The adapted speed is to be observed at handover loca-

tions and routes, but a speed of 40 km/h is not to be exceeded.

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3. Space organization

3.1 Opening hours

For all Daimler locations, opening hours are – depending on the content of the contract – 24/7 (including vehicle

check). Deviating opening hours must be agreed bilaterally with SC/WTV and put in writing. Visitors still must be rec-

orded in writing.

Important: Unauthorized personnel may not gain access to the parking area or the vehicles.

3.2 Parking management

Every Daimler location must maintain and certify ordered and clear parking space management. This means that it

must be clear at all times where each vehicle is on the site.

3.3 Training and certificates

Commercial staff members are to be trained regularly in Daimler regulations. New employees must also be made famil-

iar with the Daimler guidelines before they start work. All training sessions carried out must be documented. The doc-

umentation is to be kept in the office of the compound.

Additionally, work instructions describing the procedure for carrying out tasks are to be determined.

To guarantee a continuously low damage rate, the service provider should be certified in accordance with the latest ISO

and QS standards.

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Storage

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1. Vehicle transshipment

When a vehicle is received, a receiving inspection is to be carried out in accordance with the appropriate chapter. In

addition, a truck unloading check is to be carried out.

If the vehicle is sent on the order of Daimler AG, track audits are to be carried out in accordance with MBSA specifica-

tions and within the legally stipulated framework; these are to be certified to MBSA upon request.

1.1 Vehicle parking and transshipment

The vehicles are to be parked neatly in rows and parking bays [cf. figure]. Vehicles must be parked with the left-hand

tire on the left-hand line (standard for Europe) or, alternatively, in accordance with a different uniform system.

After a vehicle has been parked, the following must be observed:

The vehicle must be parked in 1st gear or in the "P" position with the handbrake applied.

All electrical consumers must be deactivated.

No labels may be present on the dashboard.

The windshields and other glass surfaces must not be marked, and, in particular, not be written on with cray-

ons.

Windshield wipers are to be left in the basic position.

Bird excrement is to be removed from vehicles immediately.

With regard to key management, the chapter "General, 5. Key management)" is to be followed.

Furthermore, the guidelines from the "General" chapter apply.

1.2 Transfer and loading zones

1.2.1 Storage, direct dispatch, transfer and loading zones

The best method for parking and transfer of vehicles is the "head-to-head or 90° method" (bumper to bumper). The

distance between the bumpers must be at least 30 cm [cf. figure below], and the vehicles are to be parked with enough

space on the sides to allow personnel to get in and out without causing damage and without touching the next vehicle.

The same distances are to be observed when vehicles are parked along a fence, building or other obstacle.

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1.2.2 Block stowage and block dispatch zones

For block dispatch, the lateral clearance to allow doors to be opened without causing damage (without exterior mirrors)

must be at least 60 cm, and the longitudinal clearance must be at least 30 cm.

30 cm

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General damage handling

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1. Handling processes in the event of damage or deficiency of vehicle

All vehicles are constantly subjected to a visual check as part of handover checking. If damage is noticed, it must be

reported to the carrier immediately in writing and the carrier is to be considered liable for the damage.

1.1 Dealer and ship damage claims procedure

Scope

In order to ensure that the dealer is receiving vehicles without damages, MBSA require that the dealer monitors the

delivery of the vehicles thoroughly and ensure that if damage occurred the necessary documents are completed and

submitted timeously.

This section outlines the inspection and claims procedure for all MBSA vehicles; this includes both Passenger Cars and

Commercial vehicles.

Vehicle damage noted upon arrival at the Dealer and any other external delivery points

Dealer’s responsibility for the preparation of cancelled vehicles

Vehicle damage noted upon arrival at the Storage Company

Vehicle damage noted upon arrival at the Port

Vehicle Breakdown procedure

Definitions

Claims Mediator means an employee or representative of Carrier Company appointed

to settle or mediate claims against Carrier Company, details of the

employee must be communicated by the Carrier Company to MBSA

and to all dealers.

Consignee means any person to whom the Carrier Company’s is obliged to

deliver vehicles in terms of the Main Agreement.

Claim means any claim lodged by a Dealer in accordance

Working hours weekdays (Mon-Fri) from 08H00 to 17H00, excluding Saturdays,

Sundays and Public Holidays.

Delivery Notes means a Proof of Delivery document as issued by the Carrier Com-

pany.

MBSA Vehicle Checklist Vehicle contents and damage status list, originally issued in seven

copies, as issued by MBSA (Appendix 3a and 3b).

Dealer Copy means a copy of Proof of Delivery document and a copy of the

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MBSA Vehicle Checklist, clearly filled in and signed off by both

dealer and carrier.

Main Agreement means the delivery agreement between the Carrier Companies and

MBSA.

Carriers means the service providers contracted by MBSA for its carrier

requirements for the transportation of MBSA Vehicles.

Storage Companies means the owner(s) or beneficial user(s) of the approved storage

areas for storage of MBSA Vehicles.

MBSA Mercedes-Benz of South Africa (Pty) Ltd

MBSA Vehicle Logistics means MBSA Vehicle Logistics Department

Order means a standard Carrier Company Claims Order currently in use by

Carrier Companies or any of its servants or agents.

Vehicles All brands of vehicles under Daimler AG i.e. Commercial Vehicles

(CV), Passenger Cars (PC) and Vans.

Dealer representative Person appointed by the Dealer Principal to accept and inspect

vehicles on arrival at the dealership. The representative can be a

member of the Security Company for outside of business hours

delivery purposes. This representative should be fully capable of

accepting and inspecting vehicles.

Carrier Company representative Person appointed by the Carrier Company to inspect vehicles in

conjunction with the Dealer representative.

CONTRACTOR representative Person appointed by the CONTRACTOR to inspect vehicles on arri-

val at the storage yard.

Obvious Damage Damages that are visible standing away 1m from the vehicle.

Damages under Protective Foils Dents – should be obvious with Foil. Scratches – if foil is torn, the

foil must be removed for inspection when receiving vehicles. If the

foil is not torn, Dealer must forward claims to MBSA

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Vehicle damage noted upon arrival at the dealership and any external delivery point

Compulsory handover and Inspection Criteria for delivery within and outside business hours:

On arrival of a unit at the dealership the following must be done irrespective of whether the delivery is within business

hours or not:

a) Vehicle offloading at dealer to be done by Carrier Company representative only.

b) Vehicle to be driven to point of rest by the Carrier Company representative only.

c) Car cover to be removed by Carrier company representatives only

d) Inspection is to be done by dealer representative in presence of the carrier company representative

e) Start by checking the vehicle for loose items using the Vehicle Checklist

f) Do a quick check on the interior of the vehicle

g) Moving from the right front door, check the whole vehicle for any obvious damages to the vehicle, noting al-

so that all seals are in place

h) Result of the inspection to be clearly stated on the MBSA Vehicle Checklist and on the Carrier Company

Proof of Delivery

In each tick box, either the quantity of keys and manuals, or whether item is present with a ‘YES’ or

‘NO’. Tick marks are not sufficient

Clear description of damage or missing loose items in the text field at the bottom right. Also note the

condition of the location and condition of protective plastic sheets

Name, date, and signature of both carrier and dealer representative. This should also appear on the

Proof of Delivery note

Obvious damage: YES or NO

Boot-lid sealed: YES or NO

Parked in Bay no:

Radio present: YES or NO

Keys deposited: YES

Note: For MBPC the term ‘radio’ also refers to the COMMAND/NAV system if fitted.

i) Bundle of keys to be safely dropped in a safe designated area by the carrier company representative

j) ZDLD (delivered to dealer) message scanned and transmitted to MBSA by Carrier Company

Deliveries outside of normal business hours

Same procedure is to be followed as above, but the dealer’s PDI personnel should also inspect the units the following

day and verify that the MBSA Vehicle Checklist and Proof of Delivery have been properly filled in.

If the dealer does not want after hour’s delivery, he must submit a written request MBSA, who will forward the request

to the Vehicle logistics team.

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Claims Procedure for Vehicle damages noted upon arrival at the Dealer and any other external de-

livery points

In order to ascertain that a claim is processed efficiently and promptly, please make sure that all necessary documenta-

tion is filled in and signed and observe the times.

a) The dealer must within 24 hours of receipt of vehicle notify the Carrier Claims Centre at the appropriate ad-

dress below. Make sure to submit copies of the MBSA Vehicle Checklist and the Proof of Delivery note to-

gether with the carrier claims form.

b) If the delivery was done over a weekend or public holiday, claims must be submitted to the Carrier Claim

Centre by 12H00 Monday or next working day.

c) Please note: All Brand Centres will have 24 hours to lodge a claim for vehicles delivered over weekends.

Claims must be submitted to the Carrier Claim Centre by 10h00 the Tuesday morning for all vehicles deliv-

ered from 17h00 on a Friday until 08h00 on a Monday.

d) No claims will be entertained after this period.

e) The dealer must retain copies of the MBSA Vehicle Checklist and the Proof of Delivery note for any queries

or reference.

f) Dealership will allow Carrier Claims Centre to inspect units at its premises, irrespective of whether the dealer

has been notified of the intended inspection.

g) The dealer must obtain a written quote, from MBSA approved Autobody Repair Centres, for damages and

any missing or loose items.

h) The quote must be submitted to the Carrier Claims Centre within 48hrs after the claim has been submitted.

i) Carrier Company to respond within 24 hours to dealer.

j) Any claims above R5000.00 (labour and paint excluding parts) per unit will be handled via the Carrier Claims

Centre and copied to MBSA Vehicle Logistics. MBSA is entitled to send representative to inspect the unit

prior to any repairs and only their authority will validate any repairs with respect to the unit.

k) On completion of repairs, MBSA shall be entitled to inspect the repairs and approve release.

l) The carrier company shall pay the dealer or MBSA within 30 days of receipt of an invoice.

m) The dealer shall keep all damaged items on its premises for the inspection by the Claims Mediator.

n) The vehicle may not be moved for inspection purposes.

Dealer’s responsibility for the preparation of cancelled vehicles

Should the vehicle be cancelled, for any reason the Dealer is responsible to ensure:

a) Current Location of vehicle is noted on cancellation form. Very important for brand centres

b) The dealer must ensure that all loose items listed on the Vehicle Checklist are properly packed inside the ve-

hicle

c) All copies of the MBSA Vehicle Checklist should be placed in the glove box.

d) The dealer must ensure that all cancelled units are given to the carriers in clean condition without any dam-

ages. If the unit is damaged i.e. scratched, chipped etc it must be repaired by the dealer prior to the unit be-

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ing cancelled. Should the carrier arrive and be unable to pick the unit up because it is dirty or damaged or

not ready for collection, the dealer will be charged for the transport to him and back to the carrier’s depot.

Failure to do this will result in the dealer being debited by MBSA for any missing loose items or damages

Vehicle damage noted upon arrival at the storage

Upon arrival of a unit for storage, inspection is to be done by storage company representative in presence of the carrier

company representative.

Compulsory handover and Inspection Criteria for deliveries within and outside of defined business hours:

On arrival of a unit at the storage yard the following must be done irrespective of whether the delivery is within busi-

ness hours or not:

a) Vehicle offloading at storage yard to be done by Carrier Company representative only.

b) Vehicle to be driven to point of rest by the Carrier Company representative only.

c) Car cover to be removed by Carrier company representatives only

d) Inspection is to be done by storage yard representative in presence of the carrier company representative

e) Start by checking the vehicle for loose items using the Vehicle Checklist

f) Do a quick check on the interior of the vehicle

g) Moving from the right front door, check the whole vehicle for any obvious damages to the vehicle, noting al-

so that all seals are in place

h) Result of the inspection to be clearly stated on the MBSA Vehicle Checklist and on the Carrier Company

Proof of Delivery

In each tick box, either the quantity of keys and manuals, or whether item is present with a ‘YES’ or

‘NO’. Tick marks are not sufficient

Clear description of damage or missing loose items in the text field at the bottom right. Also note the

condition of the location and condition of protective plastic sheets

Name, date, and signature of both carrier and dealer representative. This should also appear on the

Proof of Delivery note

Obvious damage: YES or NO

Boot-lid sealed: YES or NO

Parked in Bay no:

Radio present: YES or NO

Keys deposited: YES

Note: For MBPC the term ‘radio’ also refers to the COMMAND/NAV system if fitted.

i) Storage arrival message scanned and transmitted to MBSA by CONTRACTOR if no damages notes

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j) CONTRACTOR to reject vehicle if any damages were noted. CONTRACTOR to ensure that no arrival mes-

sage gets send until vehicle gets accepted into storage without any damages.

k) Carrier Company needs to send through an LER to Vehicle Logistics Department and Carrier Company to en-

sure vehicle gets repaired as soon as possible.

Deliveries outside of normal business hours:

Same procedure is to be followed as above, but the CONTRACTOR’s inspection personnel should also inspect the units

the following day and verify that the MBSA Vehicle Checklist and Proof of Delivery have been properly filled in.

If the delivery was done over a weekend or public holiday, claims must be submitted to the Carrier Claim Centre by

12H00 Monday or next working day.

Vehicle damage noted upon arrival at the port

Port inspection procedures

Upon arrival of the vessel at the port of East London, a MBSA representative is to inspect each vehicle immediately

after being off-loaded from the vessel.

a) All vehicles to be inspected by MBSA appointed marine surveyor and carrier representative.

b) Inspect all loose items. Do not remove ‘DO NOT OPEN’ stickers (boot seals); assume that all loose items are

present.

c) If the ‘DO NOT OPEN’ stickers (boot seals) are broken all loose items as specified on the MBSA Vehicle

Checklist should be inspected and any missing items should be noted on the MBSA Vehicle Checklist.

d) Check the units for any obvious damages and note such on the MBSA Vehicle Checklist as SHIP DAMAGE.

Ship Damage Claims Procedure

a) Two working days after the vessel is discharged, the MBSA representative should submit a written report,

detailing all damages and loose items missing, to the MBSA Vehicle Logistics Department

b) Upon receipt of the report, the Vehicle Logistics Department will distribute the report to the services provid-

ers and MBSA Sales department.

c) The dealer representative must check the MBSA Vehicle Check-list upon arrival of the vehicle at their deal-

ership by the carrier company. If any damage or loose items is noted on the MBSA Vehicle checklist then the

dealer representative is required to do the following:

i. Dealer send quote for repairs to Vehicle Logistics within 5 working days of receiving the ve-

hicle.

ii. Vehicle logistics confirms the ship damage.

iii. Vehicle Logistics provide dealer with order number.

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Emergencies

In case of any accident occurring during transportation of vehicles between one of the locations to another, please

immediately contact MBSA Vehicle Logistics Department. The definition of emergencies includes:

Any accident to vehicles during transportation, e.g. overturning of the truck

Hi-jacking

Theft

Commercial Vehicle/Passenger Car breakdown procedure

The procedure is to manage units that have been damaged / left en-route by the Carrier Companies while in transit to a

stock yard/dealer/body builder or found damaged after Marine inspection or is a cancelled unit damaged by a Dealer.

Responsibility of the Carrier Company if the vehicle is Left en Route (LER)

a) Upon notification of a breakdown by their drivers, the carrier company has to determine the nature of the

problem and contact MBSA Customer Assistance Centre on 0800 1333 55 for assistance. (Only applicable to

Commercial Vehicles).

b) The carrier company should advise MBSA Vehicle Logistics department of any LER via e-mail.

c) The notification should include the following information:

i. VMS number of damaged unit

ii. Physical location of damaged unit

iii. Type of damage

iv. Identify the dealer who will be doing the repair

v. Provide a reference number for each LER

d) The carrier company has to ensure the vehicle is taken in to be repaired

e) The carrier company has to follow up on all units in LER, and send weekly updates to Vehicle Logistics De-

partment in the form of an excel sheet.

f) The carrier should inform MBSA Vehicle Logistics department of completion of repair via fax or e-mail.

Procedure if the unit is in an accident whilst in possession of the Carrier Company

a) The carrier company should inform MBSA Vehicle Logistics department immediately if a unit has been in an

accident.

b) The carrier company should provide information pertaining to the VMS number, type of damage, location of

unit, police station that attended, case number if another vehicle was involved, and this information should be

sent to MBSA Vehicle Logistics department via fax or e-mail.

c) The carrier company should take photos to document the damage and should send it to MBSA Vehicle Logis-

tics department.

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d) The carrier company should not start with damage repair until they are given the go ahead by MBSA Vehicle

Logistics department. MBSA Vehicle Logistics department will send a technical specialist to assess the extent

of the damage.

e) The cost of repair and transport of the damaged unit will be for the carrier company’s account.

f) Should the unit not be able to be sold as a new vehicle the following procedure will apply:

i. The technical specialists from MBSA will advise if the warranty and maintenance or parts of the war-

ranty and maintenance should be suspended and if the vehicle should be registered as code 2 or

code 3.

ii. If the vehicle is registered as Code 3 the warranty and maintenance will also be cancelled on the unit.

iii. MBSA Vehicle Logistics department will cancel the maintenance contract, and will register the vehi-

cle on e-Natis according to the code advised by the MBSA specialists.

iv. The offending carrier company will be invoiced and the sales card will be captured.

v. Please note that the unit will remain in code 3 if it was registered as such.

vi. All costs that have been and will be incurred (future costs) by MBSA related to a vehicle that is dam-

aged, lost or written off (eg. Licensing, special executions, permits etc.), will be for the carrier’s ac-

count.

Definition of Vehicle Status New vehicle accident damages can be categorized in the following groups:

Minor damages

1. Replacement of mechanical part(s) to the vehicle; - Lights, Windscreen etc,

2. Micro repair: Small scratch, dent or touch-up paint work. No part replacement. Paint preparation and

paint work only. Typical paint repair size of 200mm X 150mm done by an approved MBSA Autobody Re-

pair Centre,

3. Replacement and painting of bolt-on panels,

4. Mechanical repair done by an authorized MBSA Dealer,

5. Hail damage repaired by a dent-removing specialist under the supervision of an approved MBSA Autobody

Repair Centre.

Vehicle status – Can be sold as new. Natis Code 1

Damages less than a quarter of the vehicles value

1. Minor structural repair: Structural repairs with panel replacements. Paint preparation and paint work.

2. Maximum repair amount not to exceed one third of the vehicle value.

3. Hail damage where body panels have to be replaced.

Vehicle status – Company fleet or demo model. Natis Code 2

Damages more then a quarter, but less then two third of the vehicles value

1. Repair amount exceeds a third of the vehicle value, but not exceeding two thirds. Vehicle retains warranty

and maintenance if repaired at a MBSA approved Autobody Repair Centre.

Vehicle status – Must be purchased by the carrier company Natis Code 2

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Damages more than two thirds of the vehicles value

1. When the repair amount exceeds two thirds of the vehicle value. The vehicle’s warranty and maintenance

will be cancelled and must be legally identified as a Code 3 by MBSA. (Vehicle value = Dealer billing)

Vehicle status – Damaged beyond repair Natis Code 3

Definitions of NATIS Codes

Code 1 A vehicle that has never been registered

Code 2 Second registration of vehicle

Code 3 Vehicle damaged beyond repair

Responsibility of the Carrier Company/Storage yard Company if a vehicle is noted as a non-starter

and/or any mechanical fault

The Carrier Company or the Storage yard Company Representative must call the MBSA Customer Assistance Centre on

0800 1333 55 for assistance.

Non-starters from Plant

On handover of the vehicle from the plant to the carrier the unit must be thoroughly checked for any damages and the

check sheet must only be signed after the unit has been started. This will ensure that the unit starts and will define

a line of responsibility for the repairs to the unit. If the unit does not start it will be the responsibility of the plant to

repair/charge the battery or replace any other parts that may need to be replaced. Once the check sheet has been

signed any damages/non starting units will be repaired at the cost of the carrier. MBSA will no longer take responsi-

bility for cost if the correct process has not been followed.

Non Starters from Storage:

If the correct process according the Daimler Operations Manual has not been followed, MBSA will not entertain any

claims for Non-starters from the carriers.

Units delivered with damages to the Body Builders/Vendors

All units, which includes retrofit stock units and dealer units, must be included in the below process.

On dispatch from the storage yard, the carrier is responsible for the thorough checking of the unit. If the unit is dam-

aged in any way the unit must not be dispatched and treated as a LER.

When the unit is delivered to the body builder / vendor, the body builder / vendor and the carrier must check the unit

and note any damages on the check sheet and the POD. If the body builder / vendor is not satisfied with the condition

of the unit and identifies any damages that require repair, they must reject the unit and the carrier will be responsible

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for the repairs of the unit. The carrier will advise MBSA employees of the status of the unit, source quotes from ap-

proved auto body repairers and then ensure that the units are repaired and then returned to the body builder / vendor.

If the body builder / vendor accept the unit, they accept the responsibility for any damages that may occur. The body

builder / vendor will have to repair the unit at an approved auto body repairer before hand over back to carrier or to

dealer

General

It is hereby recorded that nothing in this document should be constructed so as to render the carrier company liable to

the dealer for the compensation of any damage for which the carrier company would have been liable to MBSA in terms

of the main agreement.

Notwithstanding anything else contained in this document, MBSA reserves the right to alter or vary the provisions of

this claim procedure from time to time.

This document contains the entire claims procedure between the parties and no other provisions, save in accordance

with this document, will be of any effect.

No act of leniency indulgence or any waiver of its rights may operate as estoppels against the carrier company.

All notices and claims must be lodged with Carrier Company Claims Centre.

Where requested, copies of claims or notification of damage should be sent to MBSA Vehicle Logistics department.

For passenger and commercial vehicles

Administrator Vehicle Logistics

Vehicle Logistics Specialist

Tel no 012 677 1500

Fax no 012 677 1623

If the dealer has any issues regarding the above processes, he should contact MBSA Sales Department who will liaise

with Vehicle Logistics Department.

73|135


ANNEXURE 3b

74|135


1.2. The Daimler Corporate Claims System (DCCS)

Using DCCS allows us to register transport damage in

a central system when it first occurs. Targeted cause

analysis and the implementation of necessary

measures can then take place in good time. The quality

of the hand-over check of all parties involved in the

transport process becomes clear.

Complaints are created in DCCS by the personnel of

the accepting local service provider or dealer. A staff

member checks the vehicles at the hand-over point

and notes any deficiencies (usually on the waybill). An

MDE (mobile data entry) device could also be used for

this. Every service provider/dealer should be able to

generate a list of the damage he/she has caused and,

if applicable, use the data record generated at creation

in his/her system. The deficiencies should then be

entered online immediately at a PC workstation.

The damage report is sent by e-mail to the delivering

transport company. There is then the option of printing

a standard report.

You can obtain the training documents from our Covis-

int homepage:

https://daimler.portal.covisint.com/web/portal/hom

e under the Downloads tab.

1.3. Procedure when damage is estab-

lished

Damage handling with DCCS:

If transport damage is established, it is to be entered in

DCCS immediately.

Damage handling without DCCS:

If transport damage is established and there is no way

of accessing DCCS, a separate damage log is to be

created. The damage report must be as laid out in

Appendix A.

1.4. Damage repair

1.4.1. Damage that may occur, or missing accessory

parts, is not corrected on site but rather in the destina-

tion country or at the final destination. Exceptions (e.g.

to make the vehicle roadworthy again or to avoid sub-

sequent damage) are to be agreed with order pro-

cessing. To avoid customs processing, vehicles may

https://daimler.portal.covisint.com/web/portal/home

https://daimler.portal.covisint.com/web/portal/home

75|135


not be removed from "bonded" transport. A replace-

ment delivery of missing parts is initiated by the recipi-

ent or by order processing.

1.4.2. In the case of letter-of-credit (L/C) shipments,

any repair processes must be agreed directly with the

order processing department of Daimler AG.

1.4.3. Damage above 2.500 euros In the case of damage above 2.500 euros, the relevant

authorized expert is generally to be involved. See Ap-

pendix B.

1.4.4. Damage to frame and load-bearing

parts Vehicles with damage to the frame and/or load-

bearing parts are to be transported back to the plant or

the responsible branch unrepaired after previous

agreement with Daimler Insurance Services GmbH and

after inspection by the authorized expert. The plants or

branches in question will be communicated by Daimler

Insurance Services individually depending on the vehi-

cle type.

1.4.5. If theft has been established, the police must

be informed immediately. A copy of the police report

must be sent to DEKRA Claims Services GmbH. If the

entire vehicle has been stolen, Daimler Insurance Ser-

vices GmbH must be notified immediately.

1.4.6. Deficiencies in protective measures are cor-

rected by the turn-around companies/storage location

operators after an order has been placed for them to

do so. In the case of general deficiencies in protective

measures, T/WTR is to be informed in writing.

2. Transport damage processing when vehicle is received

2.1. Locations that are connected to DCCS enter the

damage directly into DCCS.

The transport damage message must be received

by the delivering transport company within the legal

time limits for complaints.

In the case of damage above 2.500 euros, the

transport company has the right to stop the deliv-

ery of the vehicle – if it has not already been ap-

proved for further transport – and to request an

appraisal. In the case of damage above 2.500 eu-

ros, an independent appraisal is to be requested by

the recipient. This appraisal is binding for both par-

ties.

2.2. The following applies for locations

that are not connected to DCCS:

If transport damage or missing parts are established,

the recipient must create a transport damage report If

possible, the damage form specified by Daimler AG is

to be used (Appendix A). The transport damage report

contains at least the following data:

Order number, chassis number, date and time of vehi-

cle receipt, data and time of check, waybill number,

description of damage (using the coding introduced by

Daimler AG, if possible), name of the damaging party,

date of creation, name and phone number of the dam-

age reporting party and a conveyance of title. The re-

cipient is required, if so requested by Daimler AG, to

report the damage data by EDI (Electronic Data Inter-

change).

2.3. The recipient sends a copy of the damage report,

together with the original recipient freight document

and possibly the original expert report to DEKRA

Claims Services GmbH. Transport Damage Department

(Transportschaden), Handwerkstr.15, 70565 Stuttgart.

For e-mail, see attachment.

2.4. If the damage has been repaired by the recipient,

an invoice with the net amount must also be sent

(showing labour costs and materials, as well as any

third-party services; this must be issued to HDI-Gerling

Industrie Versicherung AG, Hegelstrasse 61, 55122

Mainz).

2.5. The damage report and the waybill are kept by

the transport company and the recipient for at least 5

years.

3. Damage processing in case of handling and storage damage

This guideline is used in the case of damage or missing

parts that arise while the vehicle lies within the re-

sponsibility of a turn-around center or vehicle logistic

center being used by Daimler AG. This also applies to

damage or missing parts that are established by the

collecting driver before the vehicle is moved, as long as

these have been caused by handling or during storage.

Plant deficiencies or signs of usage (only in the case of

used cars) that are listed by the driver on the waybill

must be marked as such clearly. The operator is always

required to countersign as a confirmation of the com-

plaint. In certain circumstances, it may be necessary to

correct the cause of complaint on-site. This is deter-

76|135


mined by the operator in accordance with Daimler AG

regulations.

3.1. If the damage or missing part has been estab-

lished by the collecting driver, the operator must note

the complaint on the waybill (unless the cause of com-

plaint is corrected on site).

3.2. The operator draws up a damage report immedi-

ately. If the location is connected to DCCS, the report

goes directly into the system; otherwise it is communi-

cated using the specified damage form (Appendix A).

The damage report contains at least the following data:

Order number, chassis number, date and time of vehi-

cle receipt, data and time of establishing damage,

description of damage (using the coding introduced by

Daimler AG, if possible – see Appendix C), name of

the damaging party, date of creation, name and phone

number of the damage reporting party and a convey-

ance of title. The recipient is required, if so requested

by Daimler AG, to report the damage data by EDI (Elec-

tronic Data Interchange).

3.3. If the operator or one of his/her employees is

responsible for the damage, he/she must address the

damage report to himself/herself with the note "dam-

aged in storage".

3.4. In cases of theft and vandalism, the operator

must inform the police and have a police log created.

3.5. If the damage is more than 2.500 euros, the

operator must have an independent appraisal drawn

up. This appraisal is binding for the damage-causing

party and the party that has suffered the damage.

3.6. The operator sends a copy of the damage report, possibly with the original expert report to DEKRA Claims Ser-

vices GmbH, Transport Damage Department (Transportschaden), Handwerkstr.15, 70565 Stuttgart. For email, see

attachment. If the damage has already been repaired on-site, the invoice with the net amount must also be sent (show-

ing labour costs and materials, as well as any third-party services; this must be issued to HDI-Gerling Industrie Versi-

cherung AG, Hegelstrasse 61, 55122 Mainz).

3.7. The damage report is kept by the operator for at least 5 years.

If you have any queries, please contact: Daimler Insurance Services GmbH

Hr. Matthias Laure

Tel: 0049 (0) 711 2574-6858

Mail: [email protected]

Fr. Claudia Hofmann

Tel: 0049 (0) 711 2574-6861


Hr. Michael Schott

Tel: 0049 (0) 711-2574- 6868


Fr. Katharina Flak

+49 (0) 711 / 2574-6859


Address:

Daimler Insurance Services

Siemensstrasse 7

70469 Stuttgart





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Country Email

Argentina [email protected]

Australia [email protected]

Belgium [email protected]

Brazil [email protected]

China [email protected]

Denmark [email protected]

Germany [email protected]

Greece [email protected]

Hongkong [email protected]

India [email protected]

Indonesia [email protected]

Japan [email protected]

Canada [email protected]

Colombia [email protected]

Luxembourg [email protected]

Malaysia [email protected]

Mexico [email protected]

Newzealand [email protected]

Netherlands [email protected]

Austria [email protected]

Poland [email protected]

Portugal [email protected]

Romania [email protected]

Russia [email protected]

Sweden [email protected]

Serbia [email protected]

Singapore [email protected]

Slovakia [email protected]

Southafrica [email protected]

Southkorea [email protected]

Taiwan [email protected]

Thailand [email protected]

CzechRebulic [email protected]

Turkey [email protected]

Hungary [email protected]

Venezuela [email protected]

Unitedkingdom [email protected]

Unitedstates [email protected]

Vietnam [email protected]

miscellaneous [email protected]









































78|135


Appendix A

Please fill out the form in full!

Company Sender: Branch/agency of

Daimler AG

Transport company Claimant

Our ref:

Phone: Date:

Subj.: Transport damage report (vehicle shipping from location__________________________________ )

Delivery

of vehicles

Date of receipt Time Delivery

comparises

Waybill

number

during

business hours

vehicles

Outside of

business hours

Accepted with

damage on

Dispatch note

number

We have established the following damage/loss (es), for which we hold you responsible:

1. Damaged vehicles:

Type: Vehicle identification

number

Engine number Order No.

2. Type of damage

3. Cause of damage: (precise description)

4. Missing accessories:

5. Repairs necessary:

6. Forecast costs:

79|135


At the same time, we relinquish all rights from the freight document to HDI-Gerling Industrie Versicherung AG.

Signature of sender

Appendix B

List of authorized experts/claims agents

Deutschland

Kiel:

Sartori & Berger

P.O. Box 3807

24037 Kiel

Wall 47 -51

24103 Kiel

Tel. +49 4 31-98 10

Fax +49 4 31-9 61 08

E-Mail: [email protected]

Bremen (Werk):

Winkler & Partner

Insterburger Str. 5

28207 Bremen

Tel. +49 4 21-24 40 60-0

Fax: +49 4 21-24 40 60-20


Bremerhaven, Hamburg (Hafen), Lübeck und Tra-

vemünde:

Mund & Bruns

Lloydsstr. 4-6

28217 Bremen

Tel. +49 4 21-38 65 75

Fax: +49 4 21-3 86 57 77


Hamburg Ndl.

Herr Dieter Jenke

Kfz. Sachverständiger

Zurich Gruppe Deutschland

Tel. +49 40-5 31 53 14

Fax: +49 40-5 31 96 01

Handy: +49 172-8 40 29 98

Niederlande

Rotterdam:

Wambersie & Gompertz B.V.

Postbus 438

3000 AK Rotterdam

Boompjes 55

3011 XB Rotterdam

Tel. + 31 (0) 10 2443900

Fax 4258755


Frankreich

Le Havre:

C. Boutigny

55 Rue du Pont VI

76600 Le Havre

Tel. + 33 (2) 35 433477

Fax 213303


Marseille:

R. de Campou & Fils

66 Rue Grignan

13001 Marseille

P.O. Box 82053 Marseille-Rome

13201 Marseille

Tel. + 33 (4) 88663001

Fax 88663009


[email protected]

Spanien

Barcelona:

Saretec Survey Iberica S.A.

Diagonal Business Center

C/Sabino de Arana 32 bajos

08028 Barcelona

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Tel. +34 (0) 93 2012299 & 2013291

Fax 2020008


Italien

Genua:

Cristoforo David S.r.I.

Viale Padre Santo 5/1 A

16122 Genova GE

Tel. + 39 (0) 10 8311348 & 8310482

Fax 877068


[email protected]

Livorno:

De Micheli & Wassmuth S.a.s.

Via della Cinta Esterna 6

57122 Livorno

Tel. +39 (0) 586 896101 & 211856

Fax 881475


www.demw.it

Venedig:

Agostini & C.S.a.s.

Via Don Minzoni 21

30034 Mira – Venice

Tel. +39 (0) 41 4266613

5625188


www.spagostini.com

Trieste:

Cristoforo David S.r.I.

C/o G. Tarabochia C.S.r.I

Via Economo 1

34123 Triest

Tel. +39 (0) 40 305199

Fax 305828


[email protected]

Ancona:

Studio Tecnico Navale Pattacini

Corso Stamira 24

60122 Ancona

Tel. + 39 (0) 71 202335

Fax 202336


USA

New York:

EIMC

111 Town Square Place, Suite 1412

Jersey City, NJ 07310-1755

Tel. +1 (0) 201 9633355

Fax +1 (0) 201 9634015


Savannah:

EIMC

645 Indian Street

Savannah, GA 31401

P.O. Box 1492 101-1001

Savannah, GA 31402

Tel. + 1 (0) 912 2342340

Fax 2310060


Los Angeles:

Uwe Jaeckel Inc.

327 Lecouvreur Ave

Los Angeles CA 90744

Tel. +1 (0) 310 5181719

Fax 5491122




Appendix C

Codes für beschädigte Teile/Codes for damage area


01 Antenne/ Antennensockel 01 Antenna/ Antenna Base

02 Batterie/ Gehäuse 02 Battery/ Box

03 Stoßfänger, vorne 03 Bumper/ Cover/ Ext-Front

04 Stoßfänger, hinten 04 Bumper/Cover/Ext-Rear

05 Spoilerlippe, vorn 05 Bumper Guard/ Strip-Front

06 Spoilerlippe, hinten 06 Bumper Guard/ Strip-Rear

07 Schiebetüre, rechts hinten 07 Sliding door/ Cargo, right

08 Schiebetüre, links hinten 08 Sliding door/ Cargo, left

09 Laderaumtür 09 Door Cargo

10 Tür, links vorne 10 Door-Left Front

11 Tür, links hinten 11 Door, Left Rear

12 Tür, rechts vorne 12 Door, Right Front

13 Tür, rechts hinten 13 Door, Right Rear

14 Kotflügel, links vorne 14 Fender, Left Front

15 Seitenwand, links 15 Quarter Panel/ Pick-Up Box, left

16 Kotflügel, rechts vorne 16 Fender, Right Front

17 Seitenwand, rechts 17 Quarter panel/ Pick-up box, right

18 Fußraum, vorne 18 Footwell, front

19 Fußraum, hinten 19 Footwell, rear

20 Windschutzscheibe 20 Glass windshield

21 Heckscheibe 21 Glass, rear

22 Kühlergrill 22 Grille

23 Zubehör Tüte/Beipack 23 Accessory bag/box

24 Scheinwerfer/ Blinker 24 Headlight/ cover/ turn signal

25 Scheinwerfer (Nebel, Fahr, Fern) 25 Lamps (Fog, driving, spot light)

26 Dachhimmel 26 Headliner

27 Motorhaube 27 Hood

28 Schlüssel 28 Keys

29 Fernbedienung (Schlüssel) 29 Remote (key)

30 Außenspiegel, links 30 Mirror, outside left

31 Außenspiegel, rechts 31 Mirror, outside right

82|135


32 32

33 Audio/Videogerät 33 Audio/ video player

34 TV/ DVD Bildschirm 34 TV/ DVD screen

35 Einstieg/ Schweller, links 35 Rocker panel/ outer sill, left

36 Einstieg/ Schweller, rechts 36 Rocker panel/ outer sill, right

37 Dach 37 Roof

38 Trittbrett, links 38 Running board/step, left

39 Trittbrett, rechts 39 Running board/step, right

40 Ersatzrad/ Ersatzreifen 40 Spare tire/ wheel

41 B-Säule links 41 B-post left

42 Spritzschutz/ Spoiler, vorne 42 Splash panel/spoiler, front

43 B-Säule rechts 43 B-post right

44 Treibstofftank 44 Gas tank

45 Rückleuchte 45 Tail light/ hardware

46 C-Säule links 46 C-post left

47 C-Säule rechts 47 C-post right

48 Türinnenverkleidung, vorne links 48 Trim panel, front left

49 CD-Spieler, separat 49 CD changer separate unit

50 Türinnenverkleidung, vorne rechts 50 Trim panel, front right

51 51

52 Kofferraumdeckel/ Heckklappe 52 Deck lid/tailgate/hatchback

53 Schiebedach 53 Sunroof/t-top

54 Fahrgestell/ Fahrwerk 54 Undercarriage, other

55 Ladefläche 55 Cargo area, other

56 Vinylverdeck/ Verdeck/ Plane 56 Vinyl/convertible top/tonneau cover

57 Radzierblenden 57 Wheel covers

58 Radio Lautsprecher 58 Radio speakers

59 Scheibenwischer 59 Wipers, all

60 60

61 Box interior/pickup 61 Box interior/pickup

62 62

63 Geländer, Reling 63 Rails, truckbed/lightbar

64 Spoiler, hinten 64 Spoiler/deflector, rear

65 Kofferraumabdeckung 65 Luggage cover

66 Instrumententafel 66 Dash/instrument panel

67 Zigarettenanzünder/Aschenbecher 67 Cigarette lighter/ashtray

68 Fußmatte, vorne 68 Floor mats, front

69 A-Säule, rechts 69 A-post, right

70 A-Säule, links 70 A-post, left

71 71

72 Reifen, vorne links 72 Tire, left front

73 Felge, vorne links 73 Rim, left front

74 Reifen, hinten links 74 Tire, left rear

75 Felge, hinten links 75 Rim, left rear

76 Reifen, hinten rechts 76 Tire, right rear

77 Felge, hinten rechts 77 Rim, right rear

78 Reifen, vorne rechts 78 Tire, right front

79 Felge, rechts vorne 79 Rim, right front

80 80

81 Tankdeckel 81 Gas/cap cover

82 Kotflügel, hinten links 82 Fender, left rear

83 Kotflügel, hinten rechts 83 Fender, right rear

84 Werkzeug, Wagenheber, Equipment 84 Tools/jacks/mount + lock, equip-

ment

85 Navigationssystem 85 Communication/GPS unit

86 86

83|135


87 D-Säule links 87 D-post left

88 D-Säule rechts 88 D-post right

89 Anhängerkupplung, Kabelanschluss, Abschlep-

phaken

89 Trailer, hitch, wiring harness, tow

hooks

90 Chassis 90 Frame

91 Abgasanlage 91 Exhaust system

92 Kennzeichenfläche 92 License-bracket

93 Lenkrad 93 Steering wheel/airbag

94 Sitz, vorne links 94 Seat, front left

95 Sitz, vorne rechts 95 Seat, front right

96 Sitz, hinten 96 Seat, rear

97 Fußmatten, hinten 97 Floor mats, rear

98 Innenraum, sonstiges 98 Interior, other

99 Motorraum, sonstiges 99 Engine compartment, other

84|135


Codes für Beschädigungsart/Codes for damage types


01 Durchgebogen 01 Bent

02 Gebrochen 02 broken

03 abgeschnitten 03 cut

04 Delle mit Lackbeschädigung 04 Dented, paint damaged

05 Abgeschlagen 05 Chipped

06 gesprungen 06 Cracked

08 Fehlt 08 missing

09 abgewetzt 09 Scuffed

10 beschmutzt 10 Stained or soiled

11 durchstochen 11 Punctured

12 zerkratzt 12 Scratched

13 zerrissen 13 Torn

14 Delle ohne Lackbeschädigung 14 Dented, paint not damaged

18 Zierteil/Logo beschädigt 18 Moulding/emblem, weatherstrip dam-

aged

19 Zierteil/Logo lose 19 Moulding/emblem, weatherstrip loose

20 Glas gesprungen 20 Glass cracked

21 Glas gebrochen 21 Glass broken

22 Glas angeschlagen 22 Glass chipped

23 Glas zerkratzt 23 Glass scratched

25 Beklebung beschädigt 25 Decal/paint stripe damaged

30 Bespritzt, außen 30 Fluid spillage, exterior

34 Kanten abgestoßen 34 Chipped panel edge

36 36

39 Ventilkappen fehlt 39 Valve caps missing

40 Raddeckel fehlt 40 Rim center caps missing

41 Einparkhilfesensoren fehlt 41 Parking sensor system missing

42 Ventilkappen beschädigt 42 Valve caps damaged

43 Raddeckel beschädigt 43 Rim center caps damaged

44 Einparkhilfesensoren beschädigt 44 Parking sensor system damaged

Codes für Beschädigungsausmaß/Codes for damage severity


1 Bis zu 3 cm Länge/Durchmesser 1 Damage up to and including 3 cm in

length/diameter

2 3 cm bis zu 8 cm Länge/Durchmesser 2 Damage from 3 cm up to 8 cm in

length/diameter


ge/Durchmesser


length/diameter


ge/Durchmesser


length/diameter

5 Mehr als 30 cm Länge/Durchmesser 5 Damage over 30 cm in length/diameter

6 Fehlt (nur bei Beschädigungsart 08!) 6 Missing (only damage type 08!)

85|135


86|135


Operations Manual South Africa PC specific.

Contact

87|135


1. Contact for passenger cars




Mrs Patsy Lambrechts

Telephone (012) 677 1908




Mrs Emily De Beer

Telephone (012) 677 1735


Furthermore, brochures regarding possible immediate actions can be downloaded from the Covisint platform.

„Worldwide Transportation“ „Emergency documents for suppliers“

(http://engp-download.daimler.com/docmaster/en/index.html)

The following link can also be used to view the current interactive Owner's Manuals for the vehicles:

http://www.mercedes-

benz.de/content/germany/mpc/mpc_germany_website/de/home_mpc/passengercars/home/servicesandaccessori

es/services_online/interactive_manual.html



http://engp-download.daimler.com/docmaster/en/index.html

http://www.mercedes-benz.de/content/germany/mpc/mpc_germany_website/de/home_mpc/passengercars/home/servicesandaccessories/services_online/interactive_manual.html




Operations Manual South Africa. PC specific.


89|135

Daimler – Operations Manual Europe

1. Starting with battery booster cable

If a vehicle can no longer be moved due to battery weakness or discharge, it can be made ready to be driven again with

a battery booster cable.

To begin with, there are some safety notes that must be observed:

Please observe that only qualified personnel are allowed to handle vehicles with high-voltage (HV) system.

E-CELL and electric drive vehicles may only be charged by an external power source when the 12V on-board elec-

trical system battery is excessively discharged. Charging the HV battery is only permitted with approved equip-

ment (see Section 9.1). If this is not successful, additional measures are only to be taken by trained personnel.

F-CELL vehicles cannot be jump started. Discharging the HV battery, or other additional measures are only to be

taken by trained personnel.

HYBRID and HYBRID PLUS may only be jump started by trained personnel.

E-Cell and fuel cell vehicles can only be jump started by trained specialist personnel.

The ignition must be switched off when working in the engine compartment.

Any manipulation of the ignition system is strictly prohibited.

Touching live parts may pose a danger to life.

In the case of ignition systems with an increased power rating, the conductive parts may not under any circum-

stances be touched.

When the ignition is switched on, there are high voltages in the entire ignition system of all vehicles – both in the

components and the cable harness.

No jump-starting may be performed between the vehicles that are to be transported.

Prerequisite:

Jump-starting only takes place when the engine is cold and the catalytic converter has cooled down.

The engine may not be switched on if the battery has frozen. The battery must be thawed out first.

The battery booster cable shall comply with DIN standard 72 553 or ISO standard 6722.

The cross-section of the cable must be at least 25 mm2 for all passenger vehicles.

Flexibility: A cable wound out of thick copper wire is invariably more rigid than a finer design. You must take into

account the fact that the insulating material hardens more in cold conditions.

It must be ensured that the terminal clamps are insulated. These must be completely made of plastic to avoid short

circuiting caused by inadvertent touching of metal parts of the vehicle. Only the contact parts at the tip of the

clamp are made of metal.

The booster battery must be over 12 volts.

Procedure:

The following sequence must be observed as, if it is not, persons may be injured, the battery may be destroyed or there

may be damage to the electrical systems of both vehicles.

1. Connect the first battery booster cable (red) to the positive terminal of the booster battery, and then to the posi-

tive terminal of the discharged battery.

2. Connect the second battery booster cable (black) to the negative terminal of the booster battery and the other end

to the engine ground (engine block) of the vehicle you wish to start.

3. Start.

4. When removing the battery booster cables, remove first the black cable from the negative terminals and then the

red cable from the positive terminals.

90|135



Transport mode

91|135


1. Transport mode


In the following section, the systems and components which arise from the method of transport are listed:

the maximum speed is limited to 40 km/h,

front-passenger, rear doors and tailgate are locked,

in this way, the "don’t open" sticker is omitted,

opening the tilt/slide sunroof is not possible,

electric only drive for hybrid vehicles and boost mode are deactivated as well as the Stop/Start function,

all functions not required for the logistic process, such as radio and seat heating are deactivated,

the blower is limited to 50%.

Additionally, the following components are shown in the display:

transport mode display,

battery care service,

remaining operating time.

Please observe:

If the kilometre limit of 350 km has been exceeded in transport mode, it switches to "permanently deactivated" and can

no longer be re-activated.

If transport mode is activated, the ignition position of the vehicles is monitored. If the vehicle is in key position 2 for

longer than 10 sec. when the vehicle is stationary, the fanfare horn is activated. The fanfare horn can be deactivated by

changing the key position to 0 or 1, or by starting the engine (key position 3).

Ignition lock - Key position

The exterior lighting only functions when the engine is running. When the engine is started, the manual headlamps

(dipped-beam headlamps) are automatically switched on.

If the battery charge level falls below 40%, the "Replace battery" message appears in the display. This message only

disappears once the battery has been replaced. Should the battery need to be replaced, this should be done shortly

before the vehicle handover.

Important note:

Transport mode may not be deactivated. If transport mode has been deactivated, this is to be recorded on the shipping documents at handover inspection and

reported to SC/WTR. Should, for technical reasons or reparation, transport mode need to be deactivated during the

transport process, this may only be carried out if approved by and/or coordinated with MBSAand have to be activated

afterwards.

In addition, should bags of loose parts be damaged or opened, inform MBSAimmediately (unless otherwise commis-

sioned in these regards).

2. Transport mode with customs package

0

1 2 3

93|135


The updated transport mode (from 01.01.2014) contains a so-called customs package which allows a temporary deac-

tivation of transport mode of a vehicle when stationary. This ensures the opening of doors/boot for a limited time for

the purposes of customs and import controls. The hazard warning lamp is activated automatically during the deactiva-

tion time. Also, each time transport mode is deactivated the environmental data of the vehicle is recorded.

Schedule for carrying out on individual model series as follows:

(Model series not listed will be delivered with the updated transport mode from the start of production.)

Temporary activation of customs package

Key position (terminal 15R) /radio position + 30 seconds hazard warning lamp

Temporary deactivation of customs package

1. Hazard warning lamp off

94|135


2. Change the key position/terminal status

Then, the transport mode is fully active again.

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4. Full Body Cover

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1. Full Body Cover

Full Body Cover refers to protective measures during transport to protect the entire vehicle from dirt, minor damages

(scratches) and environmental influences.

When a vehicle with a Full Body Cover is handed over, the zipper for the driver's door must opened, rolled up and fixed

to the roof. (see Illustration)

The following must to be taken into consideration when driving a vehicle with Full Body Cover:

adhere to the instructions from the Chapter "Transport mode".

all-round view is impaired.

Parktronic is inoperable.

the light emission of the headlamps and rear lights is impaired.

the front wiper function is impaired and the rear wiper may be inoperable.

air-recirculation mode is partially inoperable.

avoid unnecessary running of the engine in neutral.

manoeuvre only with the aid of others outside the vehicle.

During transport and after parking the vehicle, the entrance

zipper must be closed. (see Illustration)



ly. When Full-Body-Cover is affected by a minor loss during the way of transportation the loss has to fasten with cello-

tape, in case of a bigger loss the Full-Body-Cover has to remove and replace by a new one.

Note: A full-body cover is intended for a single use and must thus only be used once. The used full body cover must be

disposed of properly along with plastic refuseFor vehicles with Full-Body-Cover and storage duration of longer than 9

months, the Full-Body-Cover shall be removed and the instructions for storage of vehicles shall be adhered to.

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Should you have any questions regarding the Full Body Cover, please contact:

Daimler AG

Department: Product protection development

Mr Markus Penzenstadler

Telephone: +49 7031 90 45255

Fax: +49 711 3052106872

E-mail: : [email protected]


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Breakdowns

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1. Information regarding breakdowns of new vehicles in storage and on the

transport route

1.1 Introduction

These procedural instructions describe the procedure to be followed if a factory-new Mercedes-Benz passenger vehicle

should breakdown on the logistics route on the way to its destination or whilst in storage. These apply if a vehicle expe-

riences functional difficulties in storage or when being transported that prevent the continuance of problem-free

transport to the destination.

1.2 Passenger Car breakdown procedure The procedure is to manage units that have been damaged / left-en-route by the Transport Companies while in transit

to a stock yard/dealer/body builder or found damaged after Marine inspection or is a cancelled unit damaged by a

Dealer.

Responsibility of the Transport Company if the vehicle is Left en Route (LER)

Upon notification of a breakdown, the Transport company has to determine the nature of the problem and contact

MBSA Customer Assistance Centre on 0800 1333 55 for assistance. The transporter should advise MBSA Vehicle

Logistics department of any LER via e-mail.

a. The notification should include the following information: Vehicle details; physical location of unit, and the

type of mechanical failure.

b. If the vehicle can be repaired by the on-site mechanic from the dealership, the process is now finished.

c. If the vehicle must be transported to the dealership by a towing company, the transporter must do a thorough

hand-over to the towing company.

d. If the vehicle must be transported to the Mercedes-Benz workshop, the transporter must ensure that any

transport damage is to be documented jointly by the transport company and the Mercedes-Benz dealership.

e. The transporter has to follow up with the dealership and send weekly updates to the Vehicle Logistics depart-

ment.

f. The carrier should inform MBSA Vehicle Logistics department on completion of repair via telephone or e-mail.

g. After completion, the vehicle is returned by the repair dealership to the transporter and the transporter must

complete the delivery to the destination as issued in the original delivery instruction.

1.3 Procedure to manage vehicles in storage reported as non-starter or mechanical defective

vehicle

If, for any reason whatsoever, a vehicle in storage should not start or is reported with a mechanical defect, a call must

be logged with the MBSA customer assistance centre on 0800 1333 55. MBSA will not entertain any claims for non-

starters/functional difficulties from storage, if correct process is not followed.

The service provider must not undertake any repairs of a mechanically defective vehicle in storage without the prior

written approval of MBSA.

If the vehicle can be repaired by the on-site mechanic from the dealership, the process is now finished.

If the vehicle must be transported to the dealership by a towing company, the service provider must do a thorough

hand-over to the towing company.

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If the vehicle must be transported to the Mercedes-Benz workshop, the service provider must ensure that any transport

damage is documented jointly by the transport company and the Mercedes-Benz dealership.

The transporter has to follow up with the dealership and send weekly updates to the Vehicle Logistics department.

The carrier should inform MBSA Vehicle Logistics department on completion of repair via telephone or e-mail.

After completion, the vehicle is returned by the repair dealership to the service provider and the service provider must

return the vehicle back to the storage yard.

The service provider checks that the vehicle has been received correctly after repairs. The service provider documents

the odometer reading and any faults found on the vehicle.

All reasonable expenses incurred by the service provider in complying with such instructions, for a vehicle that has

broken down and when the service provider has not been negligent, shall be recoverable by the service provider from

MBSA.

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New Nomenclature

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1. New Nomenclature Mercedes-Benz model series

2. New Nomenclature drive systems

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Instructions on storage

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1. Vehicle Maintenance Program during Storage in the VPC/VLC

Special care regulations apply for stock vehicles in the VPC/VLC. These results, among other things, out of special

local climatic conditions and possibly the environmental conditions. Since the VPC/VLCs all over the world have com-

prehensive workshop equipment, including an automatic car wash, it is relatively easy to implement a comprehensive

care program.

Regular vehicle care ensures that the vehicles are available immediately and in perfect condition when they are re-

quested by the dealer, and that the number of complaints about the surface of the paint, the tires, the battery, etc. is

reduced considerably.

The contractual agreement and the payment of the arising expenses for the long-term storage care program are the

task of the responsible national organization in the market (MPC).

The following instructions apply to vehicles that are in storage in the VPC/VLC for 42 days and more (long-term stor-

age). The specifications also apply to the external storage areas of the VPC/VLC, e.g. in ports or external storage facili-

ties.

The specifications of the OM (guideline on shipment and storage areas) apply to the storage areas and/or warehouses,

multi-level car parks, etc.

The storage care program of a VPC/VLC covers the following inspection points:

Transport protection application

Car wash

Brakes

Tires

Battery

Work instruction for the storage care program

Transport protection measures

Transport protection applications, e.g. film or full body covers, shall be removed completely when they reach their expi-

ration date (see transport document) to prevent damage to the painted surface.

Car wash

Vehicles shall be washed according to the specifications in chapter “Car wash”. The surface of the vehicle shall be

checked. Any remaining residues (residual adhesive, bird lime, etc.) shall be removed manually. In the case of flash rust

on the entire surface, it is recommended to wash the vehicle with oxalic acid.

Brakes

Check the front and rear brake disks for signs of corrosion.

Please perform the following steps, if the components display clear signs of corrosion (flash rust).

Drive the vehicle for between 1 and 10 km on a safe route within the premises of the VPC.

Perform medium to hard brake applications at a maximum permissible speed of 40 km/h.

If signs of corrosion are still present when the vehicle is checked, repeat the driving cycle with further medium to

hard brake applications until the corrosion has disappeared to an overwhelming extent. The process shall be inter-

rupted after 14 brake applications in order to let the brake system cool down for approx. 60 seconds.

After the cleaning process, check whether you can feel a pulsation on the steering wheel/brake pedal. In this case,

all brake disks and brake linings shall be replaced. However, this work should not be performed until shortly before

the vehicle is delivered to the dealer.

Check if you can hear a grinding noise while braking or while driving slowly without applying the brakes.

The noise can be heard best when driving alongside a wall (noise reflection). If you hear such a grinding noise, the

brake disks and brake linings shall also be replaced.

Tires

Check the tire pressure of all four tires.

Ensure that the tire pressure is at least 50 psi/3.5 bar.

Perform a visual inspection to check the tires for external damage.

Battery

Battery shall be maintained according to the specifications in chapter “Battery care”.

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Battery Care

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1. Battery care (Valid for Mercedes-Benz Passenger Cars and smart)

The correct battery state of charge forms the basis for smooth and on-schedule logistics processes.

Breakdown cases in logistics caused by battery failures are time-consuming and cost intensive. For this reason, target-

ed battery care shall be ensured in the global logistics hubs. The following section focuses on the care of the different

types of batteries and the different scopes of care at the respective logistics locations.

1.1. Vehicles with Transport Mode

1.2. General Handling of 12 Volt Batteries (vehicles without transport mode)

1.3. General Handling of High-Voltage Batteries

1.4. Battery Care at Vehicle Logistic Center (VLC)

1.5. Battery Care at Sea Ports

1.6. Battery Care at Vehicle Preparation Center (VPC)

1.7. Contact QM/PM

Only chargers that have been approved by Mercedes-Benz shall be used for maintaining the batteries of Mercedes-Benz

vehicles, especially for the care of high-voltage storage batteries. You can find the appropriate equipment on the inter-

net at: https://aftersales.i.daimler.com

1.1. Vehicles with transport mode

The following information shall be considered for vehicles with transport mode (can be seen on the display in the in-

strument cluster). The display refers to the actually measured state of charge (SoC) of the 12 Volt battery.

Figure 1: Display of transport mode in the instrument clus-

ter

Recharging or replacing a battery does not affect the system parameters of "transport mode."

Battery care or a battery exchange is detected automatically and the display in the instrument cluster is updated.

General instructions on handling vehicles upon their arrival or check out at a ports or logistics center

Battery OK:

The vehicle is ready for storage or for onward transport. No further measures ne-

cessary.

https://aftersales.i.daimler.com/

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Charge battery:

The battery shall be recharged immediately. The vehicle can then be stored or sent

on.

Replace battery:

If the engine can be started, the battery is only recharged and the vehicle is then

taken into stock or transferred on.

Vehicles without Transport mode will receive battery maintenance according the instructions of the respec-

tive logistic center.

Figure 2: Transport mode display in the instrument cluster

(example)

1.2. General instructions for all 12-volt batteries (vehicles without transport mode)

These charging instructions also apply to 12 V lithium-ion batteries; however, a maximum charging voltage of

14.4 V is permissible here.

Charging instructions:

The positive terminal of the battery charging cable shall be connected to the charging terminal point of the pre fuse box

in the engine compartment, and the ground terminal shall be connected to the ground terminal point.

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Replacing on-board electrical system batteries:

Defective batteries, in vehicles with alternative drive technologies (Hybrid - / Electric vehicles) have to be replaced

immediately, to avoid additional damages at the high voltage battery. Defective batteries in conventional vehicles (vehi-

cle not transportable) remain in the vehicle until it is called up. When the vehicle is requested for shipment, the battery

shall be replaced in one operation step.

If a battery is replaced while it is still under warranty, a Midtronics battery test shall be performed and the

test result shall be printed out. It shall be enclosed with the warranty claim. At vehicles with Transport mode,

the status of the Transport mode can be printed out (SAM front / back)and enclosed with the warranty claim.

Figure 3: Battery charging stations (example)

1.3. General Handling of High-Voltage battery

High-voltage on-board electrical system – risk of death!

There are voltage values of >120 V in the entire high-voltage on-board electrical system. Touching components of the high-voltage on-board electrical system can cause burns, fibrillation of the heart, or cardiac

arrest through electric shock. It can take a few minutes before the consequences of an electric shock appear; therefore, a

physician shall be consulted in all cases.

Safety instructions/precautions

Persons with electronic implants, e.g. cardiac pacemakers, shall not work on high-voltage on-board electrical systems.

Under no circumstances may exposed lines and components of the high-voltage on-board electrical system be touched.

This applies in particular to accident vehicles before the high-voltage on-board electrical system is shut down. Work on

components of the high-voltage on-board electrical system may be performed only by persons who

Can prove that they have taken part in special quality measures

Have completed special electronic training

Are authorized.

The following vehicles are equipped with high voltage batteries:

Hybrid( also visible by the nomenclature “h” or “e”)

Electro car(also visible by the nomenclature “e” or ”Electric drive”)

F-Cell( also visible by the nomenclature “f”)

Important information on charging high-voltage batteries

It is prohibited to use the charging equipment provided in the vehicle.

Vehicles with high-voltage batteries should always be stored in a place where temperatures below 0°C and above

+40°C are not reached.

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A battery charger with >45 A/12 V is required for charging high-voltage batteries in hybrid vehicles via the connec-

tion at the jump-start connection point.

To charge high voltage batteries in “Plug in Hybrid” or EV –vehicles, a “Wall box” is to be used.

Recharging HYBRID vehicles (only Mild Hybrid – nomenclature “h”) Option 1: Charge the 12 V battery via the jump-start connection point on the right-hand side of the engine com-

partment (until the vehicle is ready to start; continue with option 2).

Option 2: Let the engine run at idle for at least 15 minutes (specific to HYBRID, HYBRID PLUS).

Option 3: Let the engine run at 2,000 rpm for at least 5 minutes (specific to HYBRID, HYBRID PLUS).

Recharging electric/F-CELL vehicles High voltage batteries have to be charged until the state of charge (SoC, display in the instrument cluster) has reached

at least 50%.

The all-electric vehicles that are charged with 220 V in the interim shall not be included in the battery trickle

charge, since the 12 V battery is charged automatically during the charging process. The charging cable shall

be disconnected immediately after the charging process is complete.

1.4. Battery Care for Vehicle Logistics Center (VLC)

Four weeks after vehicle arrival, all vehicles batteries generally have to be charged, according the instructions for 12 Volt and

high voltage batteries. In connexion the batteries are to be recharged every six weeks (42 days)

Batteries that need to be recharged shall not be removed for this purpose.

Charging instructions The positive terminal of the charging cable shall be connected to the charging terminal point of the pre fuse box in the

engine compartment, and the ground terminal shall be connected to the ground terminal point.

Figure 4: Battery charging station (example)

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1.5. Battery Care Process at Seaports

Six weeks after vehicle arrival, all vehicles batteries generally have to be charged, according the instructions for 12 Volt and

high voltage batteries. In connexion the batteries have to be recharged every six weeks (42 days).

1.6. Battery Care at Vehicle Preparation Center (VPC)

You can find information on the battery care process in VPCs in the section entitled "Vehicle Maintenance during Stor-

age in the VPC".

Documentation of bat-

tery maintenance Battery care is documented according to the standard.

Battery care process The battery care process is performed according to the time schedule (system-

controlled, DMS/IVIS).

The time schedule may be exceeded by a maximum of one week.

Battery handling Batteries are handled according to the standard.

Batteries always remain in the vehicle.

Battery charger Battery chargers correspond to the standard requirements from GSP

Only approved battery chargers are used.

1.7. Contact QM/MP

For questions or details regarding battery care, please contact:

Daimler AG

Department: QM/MP (Quality Market and Product)

Mr. Markus Bopp

Telephone: +49 7031 90-47636

E-mails: [email protected]


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10. Car Wash

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1. Car Wash


5.1 Car Wash The car wash is the first mandatory process step of the overall vehicle processing in a VPC. Thanks to the car wash,

existing surface damage can be detected quickly and before the actual inspection process of the vehicle begins. Sur-

face damage caused by residues on the painted surface during the vehicle inspection is also avoided.

Depending on the daily volume of vehicles (> 60 units/day), it is recommended to use an automatic car wash (conveyor

belt). The car wash is to be linked with a water treatment system in order to comply with the environmental guidelines

of Daimler AG. Such systems are designed to wash large volumes of vehicles quickly, efficiently, and in an environmen-

tally friendly way. It is also possible to integrate various special functions, e.g. a car wash that uses oxalic acid to re-

move traces of flash rust.

Distribution center with a smaller vehicle volume of 25–60 units/day can use a portal-type car wash. This type of sys-

tem is recommended mainly for maintaining the vehicles in the storage areas.

In exceptional cases or if the number of units processed per day is < 25, vehicles can also be washed by hand.

When commissioning new car wash facilities or when maintaining existing ones, please ensure that the settings are

made according to the following details.

The only cleaning agents (e.g. car shampoo, wax) that may be used are those that have been approved by

Mercedes-Benz according to the "GOTIS" platform: http://gotis.aftersales.mercedes-benz.com

Systems:

Portal-type car wash Automatic car wash High pressure cleaner

Automatic Manual

Figure 5: Systems for washing vehicles (example)

http://gotis.aftersales.mercedes-benz.com/

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5.1.1 Automatic Car Wash

Process steps

Prewashing the vehicle

Washing the rims

Do not use brush. The rims shall be washed using nozzles, avoiding contact.

Main car wash

Rinsing the vehicle

Drying the vehicle

Figure 6: Car wash (example)

Figure 7: Car wash (example)

Important system parameters:

The new vehicle shall be washed with great care due to the hydrodynamic stress it is exposed to. The following settings

and requirements are therefore to be observed when maintaining or commissioning a new system:

Water quality: Water with a pH value of 7 ± 1 (reprocessed water) Water quantity: Permanent sprinkling with < 25 l/min and m²

Rinsing process with < 300 l/min Water pressure: For high pressure: < 80 bar (low volume)

For low pressure: < 30 bar (high volume)

Both with a spray nozzle or flat nozzle Nozzle settings: The spray angle of the rinsing water shall be > 30° to the side and shall point back-

ward and downward.

A spray angle of 90° is not permitted on the horizontal surfaces (roof, etc.).

Figure 8: Spray angle of > 30° pointing backward and down-

ward (example)

Figure 9: Spray angle of < 90° for horizontal surfaces

(example)

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Cabriolet:

Automatic car wash facilities shall have a special washing program for cabriolets. In the special washing program, the

horizontal and lateral water pressure is reduced so as to prevent damage to the soft top and its seals.

Figure 10: Cabriolet roof (example)

Width of the wheel guide in the car wash (conveyor belt side):

Figure 11: Width of the wheel guide in the car wash is at

least 330 mm (example)

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5.1.2 Automatic Underbody Wash The underbody wash of the vehicle is a prerequisite for the Mercedes-Benz winter wash program. The following shall be

ensured:

The entire underbody area of the vehicle shall be washed, from the front bumper to the rear bumper.

The wheel control at the front and rear axles shall be cleaned in order to remove traces of road salt from the vehi-

cle underbody and the wheel carriers completely.

The water pressure shall be set to 10–15 bar.

The washing process shall take 20 ± 5 seconds.

A perfect cleaning result is achieved when the underbody washer nozzles are set to a spray angle of 60° and the

nozzles are arranged both in the direction of transport and against it.

The water shall be fresh and have a pH value of 7 ± 1.

The spray nozzles shall be set according to the following illustrations:

Figure 12: Spray nozzle setting (example)

Figure 13: Setting of the sensor system for the underbody

wash (example)

Underbody wash using a portal-type car wash

It shall take 25 ± 5 seconds to wash the underbody. During this time, the entire surface of the underbody is blast-

cleaned.

Underbody wash in the car wash:

The sensor system of the car wash shall be designed and adjusted such that the underbody washing process starts

automatically as soon as the sensors detect the front bumper. It does not end until the rear bumper has passed the

sensors completely. The spray nozzles shall be set according to the illustrations in Figure 12 and Figure 14 to ensure

that the wheel control areas of the front and rear axles are also cleaned.

A perfect cleaning result is achieved when the underbody washer nozzles are set to a spray angle of 60° and the noz-

zles are arranged both in the direction of transport and against it.

Figure 14: Spray pattern (example)

Figure 15: Spray pattern (example)

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5.1.3 Manual Car Wash Only permissible for distribution center with a daily vehicle throughput volume of < 25 units.

Figure 16: Devices used for the manual car wash (example)

Work instruction:

The entire process of washing vehicles manually shall take place in a closed shop in order to be able to work inde-

pendently of the weather and ensure a continuous process flow.

It shall be ensured that the vehicle is not damaged during the washing process and that the washing process always

begins with the roof and ends with the wheels. A mobile set of steps is required for cleaning the roof (e.g. for cross-

country vehicles).

Specification:

High pressure lance with a fan nozzle

Water pressure: Between 10 bar and a maximum of 20 bar

Water temperature: Between 10°C and a maximum of 30°C

Water quality: Fresh water

Distance between lance and object: 50 cm (20 inches)

Steps:

Prewash

Main wash

Rinsing

Drying

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Prewash

Ensure that all windows, doors and the roof of the vehicle are closed.

Figure 17: Manual prewash (example)

The cleaning process begins with the roof and ends with the wheels. A safe distance of 50 cm shall be kept between

the high pressure lance and the vehicle. The jet of water shall not be directed at soft tops, seals, tires, etc. for a long

time. The entire vehicle (roof, all four sides, engine hood, trunk lid) shall be sprayed with the high pressure cleaner to

soften up dirt in advance. Major soiling is then removed completely with the high-pressure jet.

Main wash

Figure 18: Bucket for the main wash (example)

Three large buckets/barrels with a holding capacity of up to 200 l and a grating installed above the bottom as a grit

guard shall be provided. A mixture of hot water and special car shampoo, mixed according to the shampoo manufactur-

er's specifications, shall be used to clean the vehicles. When the content of one of the buckets has been used up, the

bucket shall be rinsed out before it is filled again.

Container 1: Shall be used only for painted surfaces.

Container 2: Shall be used only for heavily soiled areas, e.g. the rocker panel or bumpers.

Container 3: Shall be used only for cleaning the rims.

Sponges, microfiber pads, and cloths can be used for cleaning the vehicle. They shall be cleaned and rinsed constantly

while in use and before each new vehicle.

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Soap down the prewashed vehicle starting with the roof and then continue on to the windows and windshield, the trunk

lid, and the engine hood.

Clean the sidewalls, including the doors and fenders. If the lower areas are heavily soiled, use the cleaning solution

in container 2.

Clean the rims using the equipment from container 3. A different sponge from the one used for the rest of the

vehicle shall be used for washing the rims.

At the end, the entire vehicle shall be in a lathered condition.

Figure 19: Manual main wash (example)

Rinsing

Figure 20: Manual rinsing (example)

After the manual main wash, the vehicle shall be rinsed. Starting with the roof, all four sides of the vehicle, the

engine hood, and the trunk lid shall be rinsed. This process removes all of the soap.

To prevent damage to the tires, seals, etc., a safe distance of 50 cm/20 inches shall be kept between the surface

of the vehicle and the high pressure lance of the high pressure cleaner.

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Drying

Figure 21: Manual drying (example)

After the vehicle has been rinsed, the entire vehicle shall be dried using a microfiber cloth, starting with the roof

and working downward step by step.

Dry the windows and windshield with a dry cloth.

Polish metal or chrome work separately to prevent water spotting.

Also use a separate cloth for drying the rims.

The microfiber cloth shall be rinsed and wrung out after each work process. It shall be ensured that all microfiber and

drying cloths are free of sand and dirt to prevent scratches and other surface damage to the vehicle. The wheels shall

not be washed with the microfiber cloth.

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5.1.4 Manual Underbody Wash (Only for < 25 Vehicles per Day)

Figure 22: High pressure cleaner for manual underbody

wash (example)

To clean the entire underbody, the vehicle shall be raised with a vehicle lift so that the worker can access the underside

of the vehicle. The operating instructions and the safety information for the vehicle lift shall be taken into account.

Underbody wash with a high pressure cleaner

Specification:

High pressure lance with a fan nozzle

Water pressure: Between 10 bar and a maximum of 20 bar

Water temperature: Between 10°C and a maximum of 30°C

Water quality: Fresh water

Distance between lance and object: Between 20 and 35 cm (between 8 and 14 inches)

Cleaning time: Approx. 1 minute

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Procedure:

Figure 23: Spraying pattern for cleaning the entire under-

body (example)

To remove the dirt, the underbody shall be sprayed according to the pattern above.

Figure 24: Information on the spare wheel well (example)

The water drain is located in the spare wheel well. The drain shall not be sprayed directly.

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Building, facilities and

surroundings

The building and the washing facility are not damaged. The floor is free of heavy

soiling and foreign matter (grease, rust, loose parts, etc.).

The entrances to and exits from the car wash shall be intact, there are no pot

holes, etc.

Wheel guide

The wheel guide/wheel guide rail is neither damaged nor soiled.

The wheel guide is at least 330 mm wide.

The wheel guide is coated with plastic (e.g. nylon) and does not have any sharp

edges or corners.

Vehicle prewash The vehicle prewash is carried out according to the Mercedes-Benz guidelines

(see above).

Main wash The vehicle main wash is carried out according to the Mercedes-Benz guidelines

(see above).

Condition of the brushes

The brushes are clean and free of foreign matter, e.g. grease, metal dust remov-

er, etc.

The brushes are in decent condition, possibly slightly worn (process-related

wear), but not defective. They are replaced according to the maintenance

schedule (verification).

Rinsing process The vehicle rinsing process is carried out according to the Mercedes-Benz guide-

lines (see above).

Maintenance

The car wash is maintained according to the manufacturer's specifications on a

regular basis.

The maintenance record is complete.

Supervision of the car wash by a person who bears main responsibility is en-

sured.

Washing result

Upon leaving the car wash, the vehicle is clean, undamaged (hairline scratches

at most) and to an overwhelming extent dry.

Subsequent manual cleaning is not required.

Figure 25: Perfect washing result (example)

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5.1.5 Acid Car Wash

An "acid car wash" may be performed as an option only if flash rust particles, e.g. rail dust, need to be removed from

large areas of the vehicle surface without causing damage.

When performing this task and thus handling oxalic acid-based rust remover, please observe the technical

information and notes on the safety data sheet that is provided with the product.

Figure 26: Pictogram of acids (example)

Only metal dust removers (oxalic acid) that have been approved by Daimler AG may be used. For further in-

formation, visit the "GOTIS" platform at

http://gotis.aftersales.mercedes-benz.com

Read and observe the content of the safety data sheet.

Wear body protection equipment when handling the substance.

The maximum exposure time of the rust remover is 5 minutes.

Should the surface of the vehicle be warm due to sunlight, it shall be cooled down using water before

treating it with the acid.

Figure 27: Can containing acid cleaning agent (example)

Automatic car wash with oxalic acid

Spray the rust remover onto the vehicle using the spray arch integrated in the car wash so that the entire surface

of the vehicle is wetted.

The exposure time should be between 3 minutes and a maximum of 5 minutes.

Then rinse off the entire vehicle with clear water.

After the vehicle has been rinsed, it shall undergo a complete automatic washing process.

http://gotis.aftersales.mercedes-benz.com/

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Manual car wash with oxalic acid

The vehicle shall be treated on a special surface (oxalic acid wash).

Apply the rust remover to the entire surface of the vehicle using an acid-resistant sprayer.

The exposure time should be between 3 minutes and a maximum of 5 minutes.

Then rinse the entire vehicle with clear water (hose/high pressure cleaner).

After the vehicle has been rinsed, it shall undergo a complete washing process (manual or automatic).

Cooling If necessary, the entire surface of the vehicle shall be cooled with water.

Applying the acid The flash rust remover shall be sprayed evenly onto the entire surface of the vehicle.

The wheels, parts of the brake system and parts of the chassis shall not be sprayed.

The flash rust remover shall not be applied while the vehicle is exposed to sunlight.

Only approved chemicals are used (observe GOTIS, safety data sheets).

Exposure time The specific exposure time for the agent used shall be observed.

Rinsing The flash dust remover shall be rinsed off the vehicle surface completely and the

vehicle shall then undergo a complete washing process (manual or automatic).

For questions or details regarding battery care, please contact:

Daimler AG

Department: QM/MP (Quality Market and Product)

Herr Robin Asmuss

Telephone: +49 151 58606969

E-mails: [email protected]


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Operations Manual South Africa. CV specific.

Contact

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1. Contact of CV




Mr Richard Stewart

Telephone (012) 677 5733




Mr Bernard Mashiane

Telephone (012) 677 1622





Telephone (012) 677 1661




Mrs Kagiso Matlala

Telephone (012) 673 6426






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1. Starting with battery booster cable

If a vehicle can no longer be moved due to battery weakness or discharge, it can be made ready to be driven again with

a battery booster cable. If the vehicle is still on the plant site, the loading personnel / plant protection must be in-

formed immediately. Only the loading personnel / plant protection may jump-start on the plant site.

The following steps must be performed. To begin with, there are some safety notes that must be observed:

Only the starter battery may be used for jump-starting. Semitrailer tractor vehicles with batteries integrated into the

rear of the vehicle have a jump-start socket on the left-hand driver's side. In the case of vehicles with batteries lo-

cated on the side of the chassis frame, the battery cover must first be removed.

Touching live parts may pose a danger to life.

No jump-starting may be performed between the new vehicles that are to be transported.

Prerequisite:

The engine may not be switched on if the battery has frozen. The battery must be thawed out first.

The battery booster cable shall comply with DIN standard 72 553 or ISO standard 6722.

The cross-section of the cable must be at least 70 mm2 for all commercial vehicles.

Two 12 V batteries connected in sequence

Flexibility: A cable wound out of thick copper wire is invariably more rigid than a finer design. You must take into

account the fact that the insulating material hardens more in cold conditions.

It must be ensured that the terminal clamps are insulated. These must be completely made of plastic to avoid short

circuiting caused by inadvertent touching of metal parts of the vehicle. Only the contact parts at the tip of the

clamp are made of metal.

The booster battery must be 24 volts.

Procedure:


may be damage to the electrical systems of the vehicles.

1. The key in the steering-column lock is to be turned to position “0”.

2. All electrical consumers are to be switched off.

3. The covers on the positive and negative terminals are to be removed.

4. Connect the first battery booster cable (red) to the positive terminal of the booster battery, and then to the posi-

tive terminal of the discharged battery.

5. Connect the second battery booster cable (black) to the negative terminal of the booster battery and the other

end to the frame of the vehicle you wish to start.

6. Start.

7. When removing the battery booster cables, remove first the black cable from the negative terminals and then the

red cable from the positive terminals.

The procedure for jump-starting with vehicles that have a battery placed on the side of the chassis frame is similar.

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Procedure for jump-starting Unimogs with jump-start socket


may be damage to the electrical systems of both vehicles.

1. The battery circuit breaker must be switched off. This is located to the right of the battery box [see fig.].

2. The protective cap of the socket is to be removed.

3. Connect the first battery booster cable (red) to the positive terminal of the booster battery, and then to the

positive terminal of the discharged battery.

4. Connect the second battery booster cable (black) to the negative terminal of the booster battery and the other

end to the frame of the vehicle you wish to start.

5. Switch the battery circuit breaker back on and start the engine.

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Instruction on storage (CV)

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1. Introduction

These procedural instructions describe the procedure to be followed by the storage yard service provider or manage-

ment agent for new Mercedes-Benz Commercial Vehicles (includes MB Trucks, FUSO, and Freightliner). These proce-

dures are to be adhered to taking into account the entire Daimler Operations Manual.

2. Arrival Procedures

On receipt of the Vehicles at the storage area, the vehicle must be inspection irrespective of whether the vehicle is

within business hours or not.

2.1 Vehicle to be driven to point of rest by the Carrier Company representative only

2.2 Inspection is to be done by storage yard representative in presence of the carrier company representative

2.3 All loose items to be checked according to the check sheets provided

2.4 Interior of the vehicle must be checked for visible damages

2.5 Inspection of the exterior should be done for any obvious and visible damages

2.6 Result of the inspection to be clearly stated on the Vehicle Checklist and on the Carrier Company Proof of Delivery

and signed by both representatives. This document must record the quantity of keys and manuals and a descrip-

tion of damage or missing loose items.

2.7 Storage arrival message must only be scanned and transmitted to MBSA if no damages are found

2.8 Vehicle to be rejected if there are damages noted. No arrival message must be transmitted until the vehicle is

accepted into the storage yard without any damages. MBSA must be advised in writing of any damages or loss-

es on any unit received. Advice to MBSA shall occur on the same day the vehicle is received in the storage area.

3. Vehicle Dispatch Procedure

3.1 All storage yards should have a facility/area that enables the Carrier to carry out an inspection of each Vehicle

prior to the acceptance of the Vehicle. All Vehicles for collection must be cleaned so as to enable the Carrier to

inspect the Vehicle.

3.2 A vehicle shall only be released from storage only upon receipt of an electronic instruction from MBSA. The

instruction means the “despatch” of the Unit. Units shall be released to the Carrier within four (4) hours after

the instruction has been issued

3.3 An inspection check sheet must be signed off by both the carrier and the storage yard management process

3.4 The procedure for the inspection should be the same as the inspection procedure for arrivals

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4. STORAGE MAINTENANCE PROCEDURES:

8.1 All units must be stored according to the MBSA Technical Storage Responsibility sheet and technical audit check

sheets, as set out in the contract. All rotations of vehicle, that should take place according to the contracted pe-

riod, needs to be reordered and proof of the rotation to be supplied to MBSA when requested

8.2 Due to warranty requirements all Freightliner models will require the Freightliner rotation process to be followed

and recorded as per the provide Freightliner sheet.

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Operations Manual South Africa. Bus specific.

Contact

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1. Contact




Mr Richard Stewart

Telephone (012) 677 5733




Mr Bernard Mashiane

Telephone (012) 677 1622





Telephone (012) 677 1661




Mrs Kagiso Matlala

Telephone (012) 673 6426


Note : The loading and off-loading of bus chassis must be done with the internal process assistance of the contacts.





Documents

Operations Manual. Mercedes-Benz South Africa...Mercedes-Benz commercial vehicles may only be handled by qualified and specially trained personnel. To ensure that the high quality