Operators Manual BOOK - Cisco-Eagle€¦ · SECTION 1 - GETTING FAMILIAR WITH THE MULE 4 Parts Overview Diagram Vise Platform Rollers (Rear) Column Channels Hold Down Strap Slots

Operator’s Manual

A1-9275A v.A

Beyond Products, Inc.167 Cherry St.PMB 410Milford, CT 06460 USA

203-874-5329Toll Free in the US: 866-813-3751Fax 203-878-1065Email: [email protected]

© 2007 Beyond Products Inc. All rights reserved.

The Mule™ is a trademark of Beyond Products, Inc.

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Contact Your Distributor for Service and Support

ContentsIntroduction .......................................................................................................................................1

Section 1: Getting Familiar with The Mule ..............................................................................2Parts Overview Diagram ......................................................................................................................2Safety Warnings .......................................................................................................................................5

Safety Labels on the Product: .....................................................................................................................8Finding the Serial and Model Numbers ..................................................................................................9Customer Support ..........................................................................................................................................9

Section 2: Nine Steps to Making Your Mule Happy ........................................................... 10

Section 3: Using The Mule: Detailed Instructions .............................................................. 17Inspecting Your Mule ...........................................................................................................................17Loading The Mule .................................................................................................................................20

Placing the Load ........................................................................................................................................... 20Securing the Load ........................................................................................................................................ 21

Lifting/Lowering the Platform .........................................................................................................22Lift Overload .................................................................................................................................................. 24Circuit Breaker ............................................................................................................................................... 24

Moving and Braking ............................................................................................................................26Brake Operation ............................................................................................................................................ 26User’s Position While Moving The Mule ............................................................................................... 27Turning The Mule ......................................................................................................................................... 27Two Wheel Mode .......................................................................................................................................... 28Moving The Mule Up A Curb .................................................................................................................... 30

Using Vise and Platform Work Surface ..........................................................................................32Putting Your Mule to Bed ...................................................................................................................34

Battery Charging Procedure ..................................................................................................................... 34Putting Your Mule to Bed ...................................................................................................................35Folding and Storing .............................................................................................................................36

Folding The Mule .......................................................................................................................................... 36Storing The Mule .......................................................................................................................................... 38Unfolding The Mule ..................................................................................................................................... 39

Work Safety Tips ....................................................................................................................................41

Section 4: Maintenance ............................................................................................................... 43Adjusting the Brakes ............................................................................................................................43Replacing the Battery ..........................................................................................................................46Cleaning ...................................................................................................................................................48Three-Month User Inspection ..........................................................................................................49Usage Meter Inspection .....................................................................................................................49Scheduled Maintenance ....................................................................................................................50User Replacement Parts .....................................................................................................................51

Section 5: Troubleshooting Guide ........................................................................................... 53

Section 6: Technical Specifi cations ......................................................................................... 55

Warranty ........................................................................................................................................... 57

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1


Introduction

(Hey, we all need to have an introduction!)

You’re about to unpack 114 pounds of pure lifting and moving power: The Mule™, the new workhorse for the workplace. The Mule not only makes it easy to maneuver heavy objects; it’s designed to serve as a workbench. And it’s so simple to use, you don’t need any formal training.

However (There’s always a “however”), you do have to read this manual. CAREFULLY.

Because fi rst and foremost, The Mule was created to help hard-working people like you prevent sprained backs, pulled muscles, or worse.

Just follow the steps on these few pages and you’ll be Mulin’ in no time. And once you see how much easier your work can be, it’s a real kick.

Any questions? Call Customer Service toll free at 866-813-3751.

SECTION 1 - GETTING FAMILIAR WITH THE MULE

2

Parts Overview Diagram

Front Casters

Platform

Handlebar

Column

Lift Actuation Switch

Storage Wheels

Brake Lever

Lift-Screw

Trolley

Payload Support Tube

3




BatteryCompartment

Rear Wheel

Brake Lever

Parking- Brake Latch

Power Switch

ElectricalInterface Panel

Brake Cable Mount

Column Handle

Folding Latch Handle

Serial Number Label Circuit Breaker

Vise Handle

Latch Release LeverHubcap


4


Vise

Platform Rollers(Rear)

Column Channels

Hold Down Strap Slots

Work Clamps

Vise Clamping Screw

Platform Coupler

Platform NoseVise Jaws

Trolley

Platform Shell

5



Safety WarningsThe Mule has been designed and built with your safety in mind. However, you are the most important part in the safety plan. You must understand the capabilities and limitations of The Mule to avoid any situation that could cause injury.

Read and follow these Safety Warnings. Further details are found in the rest of this Manual.

Yearly inspections by a qualifi ed • service technician are necessary. It can be dangerous to operate The Mule without a yearly inspection.

* * *Never stand or sit on the • Platform.

Never lift a person on the • Platform.

Never use The Mule as a step-• ladder.

Never use The Mule on a • moving vehicle.

Never operate The Mule when • any of the housings have been removed.

Avoid wearing loose clothing • (ties, scarves, drawstrings, etc.), loose long hair, or dangling


6

Safety Warningsaccessories when lifting. They may become entangled in the Lift-Screw.

Never use or store The Mule in • wet environments or get any part of The Mule wet.

Always check to be sure the • Platform is clean and dry before use. Liquid or grit on the platform may allow the payload to slide off the platform.

* * *Never exceed The Mule load • capacity of 350 lb (160 kg). Damage to the lift and personal injury could result.

Never raise or lower the • Platform unless The Mule is unfolded and the Folding Latch is locked.

Never raise or lower the • Platform unless The Mule is on a fi rm, level, even surface. Never use shims, blocks, or other objects to level The Mule.

Use extreme care when raising • or lowering the Platform in close proximity to other objects. Hands and other items may get pinched or injured as the moving Platform passes nonmoving objects.

7



Safety WarningsWhen lowering the Platform be • especially careful as it nears the bottom of its range. Objects, including limbs, may be crushed between the platform and base of the unit.

* * *Never place a payload center of • gravity over the Vise or Platform Nose.

Always keep the payload center • of gravity centered on the Platform.

Never tilt The Mule back with a • raised payload.

Always check that the brakes • are working correctly before operating The Mule with a payload.

* * *Never walk away from The Mule • when the Folding Latch is in an unlocked position.

Always keep the Power Switch • off when The Mule is folded.

Never go over a curb or any • other level transition with a raised payload.

* * *Never short out the battery • terminals.

Do not operate The Mule when • the battery charger is plugged in.


8

Safety WarningsNever attempt to open the • Battery. If the Battery is cracked or leaking, do not recharge it—you must replace it. If you fi nd leaks or cracks, do not let the leakage get onto your skin. Wear acid-resistant gloves and goggles. If leakage gets onto the skin, fl ush immediately with water and mild soap. If irrita-tion develops, seek medical attention. If the leakage gets into the eyes, fl ush with clean water for 15 minutes and seek immediate medical attention.

Safety Labels on the Product:

9



Product Reference InformationFinding the Serial and Model NumbersThe serial and model numbers are located on the rear of The Mule just above the Battery Compartment.

Write the numbers here for easy access if you are ever in need of service. Also record the name and phone number of your Distributor.

Model Number:

Serial Number:

Distributor:

Distributor Phone#:

Customer SupportIf you are ever in need of assistance, please call our toll free number 866-813-3751. Represen-tatives are available during the hours of 8:30 AM and 5:00 PM (ET), Monday through Friday.

SECTION 2 - NINE STEPS TO MAKING YOUR MULE HAPPY

10

Inspect and CleanKeep The Mule clean and dry. Always inspect The Mule for damage before every use.Details on Pages 17 and 48.

Test Before UseAlways test The Mule before loading it. Always operate The Mule from the correct position: standing behind it.Details on Page 18.

Securing a PayloadThe Mule comes with a Payload Support Tube. This can be used along with straps (not included) to secure heavy or awkward loads to the Platform and to prevent payloads from pressing against the Column.Details on Page 20.

11

22

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Contact Your Distributor for Service 11


12

Move and BrakeThe Mule has Front Casters that allow it to turn and change direction. The Mule is also equipped with a Hand Brake system to assist in moving up and down curbs and inclines.Details on Page 26.

Don’t Crush ThingsAlways be careful when operating The Mule. Things in the work area, including limbs, may be crushed as the Platform passes stationary objects or reaches the bottom of its range. Details on Page 22.

Lift and LowerThe Mule Platform is lifted and lowered using the Lift Actuation Switch.Details on Page 22.44

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66



14

Fold and StoreThe Mule can be folded and unfolded easily by using the Folding Latch. When folded, The Mule can be lifted upright and rolled sideways on the storage wheels for convenient storage. Details on Page 36.

Charge the BatteryWhen the Battery runs low it can be recharged using the Charging Adapter included with The Mule. A full charge requires 6 hours. Details on Page 34.

Use Vise and Work SurfaceThe Mule is designed to be used as an adjustable height work surface. It is equipped with a Vise on the Platform to assist in holding materials. The Vise is opened and closed using the Vise Handle. Details on Page 32.

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88

99


Over Weight

Customer Service: 866-813-3751 16

17

SECTION 3 - USING THE MULE: DETAILED INSTRUCTIONS


Inspecting Your MuleJust like pilots, race car drivers—anyone who operates a crucial piece of machinery with moving parts—it’s essential that you inspect The Mule™ every time you’re ready to use it.

BEFORE EVERY USE:

Inspect The Mule for cracks, 1. wear, or damage, paying partic-ular attention to the following parts:

Lift-Screw•

Trolley•

Platform, Platform parts, and • accessories

Rear Wheels•

Front Casters•

Inspect all fasteners (bolts, 2. screws, etc.) and connections. Tighten any loose fasteners and re-secure all loose connections.


18

Inspecting Your MuleInspect the Lift-Screw before 3. every use. Be sure nothing is obstructing its motion. The Lift-Screw is responsible for raising the Platform.

If anything is obstructing the Lift-Screw or if the Lift-Screw is damaged, The Mule will not function properly and could cause injury.

If you discover any electrical 4. or mechanical damage, call Customer Service, toll free, at 866-813-3751.Do not operate The Mule until repairs are made.

Inspect the work area. Avoid 5. hazardous conditions such as cracks, holes, bumps, debris, excessive dust, moisture, or unstable or slippery surfaces.

When you move The Mule, always stay behind it with your hands on the Handlebars.Details on page 27.

Test the rolling function of The 6. Mule by moving it forward and backward and by turning it left and right.Details on page 27.

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Inspecting Your Mule 7. Tilt The Mule back slightly so

that The Mule stands only on the Rear Wheels and test the brakes.Details on page 22.

Turn on the Power Switch 8. and perform a lift/lower test. Be sure the Platform ascends and descends smoothly and properly.Details on page 28.


20

Loading The Mule

Always be cautious when 4. moving unwieldy loads that protrude past the edge of the platform. They may catch on stationary objects during lifting or transport.

3. Be sure the payload center of gravity is located as close as possible to the center or rear of the Platform. Otherwise, the payload may shift during movement and fall off the Platform or cause The Mule (and payload) to fall over.

Placing the Load1. Do not exceed the load capacity

of 350 lb/160 kg. Damage to The Mule and personal injury could result.

Always check to be sure the 2. Platform is clean and dry before use. Liquid or grit on the platform may allow the payload to slide off the platform.

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Loading The Mule

2. Use of the Payload Support Tube is recommended with especially tall or large loads.Place the Payload Support Tube into the two holes located on the rear lip of the Platform and press it in as far as possible. The Payload Support Tube will prevent payloads from rubbing against the Column.

Securing the Load1. Use of hold down straps is

recommended whenever the payload exceeds 50 lb (23 kg) and/or the payload hangs over a side of the Platform. Wrap straps around the payload and Platform and secure the straps into the Platform Hold Down Strap Slots.

Do not allow straps to hang down below the bottom of the Platform.

Remember: Practice operating The Mule without a payload before you use it to lift or move anything.


22

Lifting/Lowering the Platform

Use extreme care when raising or lowering the Platform in close proximity to other objects. Hands and other items may get pinched or injured as the moving Platform passes stationary objects.

2. To lift the Platform, pull the Lift Actuation Switch back.

To lower the Platform, press the 3. Lift Actuation Switch forward.

Do not operate The Mule when the battery charger is plugged in.

Lift/Lower Operation

The Mule must be unfolded and the Folding Latch locked before the Platform is lifted or lowered. Failure to do so can cause damage to The Mule. Details on page 36.

Move the Power Switch to the 1. On position.

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Lifting/Lowering the Platform

Never raise or lower the Platform unless The Mule is on a fi rm, level, even surface. Never use shims, blocks, or any other object to level The Mule.

When lowering the Platform, be especially careful as it nears the bottom of its range. Objects, including limbs, may be crushed between the platform and base of The Mule.


24

Lifting/Lowering the PlatformLift OverloadThe Mule is equipped with a lift overload protection circuit. This circuit will lock out upward motion of the Platform when it senses an excessive load. This feature is NOT a calibrated scale, so it is up to the user to ensure that the loads do not exceed 350lb (160kg). When the circuit is triggered, a red light will illuminate on the Electrical Interface Panel.

To reset the overload protec-tion circuit lower the platform all the way to the bottom. The red light will turn off indicating that the upward function has been restored.

Circuit BreakerThe Circuit Breaker is designed to protect the components of The Mule in the event of any electrical or mechanical problems that lead to a current overload. When the Circuit Breaker trips, the button will pop up and show a white face.

Reset the Circuit Breaker by pressing the button down until you hear a click. The Circuit Breaker will

25



Lifting/Lowering the Platformnot reset for the fi rst few seconds after tripping. If the Circuit Breaker trips repeatedly, contact Customer Service, toll free, at 866-813-3751.

Do not attempt to bypass the Circuit Breaker.


26

Moving and Braking

To disengage the brakes, squeeze the Brake Lever and release it. The Parking Brake Latch will automati-cally release.

Always ensure the brakes can hold securely before operating The Mule with a payload.

To lock the brakes, squeeze the Brake Lever toward the Handlebar and press the red parking Brake Latch forward with your thumb. As you release the Brake Lever the Parking Brake Latch will engage and hold the Brake Lever up.

Brake Operation

The Brake is used to keep The Mule stationary by locking the Rear Wheels. It is also used to assist tipping into Two Wheel Mode and moving up and down curbs and inclines.

To engage the brakes, squeeze the Brake Lever toward the Handlebar.

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Moving and Braking

Never turn The Mule quickly, because rapid movements may cause the payload to shift and fall off the Platform.

Turning The MuleThe Mule has Front Casters to assist with heavy loads and to simplify moving around corners. In tight corners, keep the Rear Wheels and Front Casters on the fl oor. The Mule™ has a very tight turning radius.

User’s Position While Moving The MuleWhen you move The Mule, always stay behind it, with both hands on the Handlebars. Pay special attention to this position when turning The Mule with a payload.


28

Moving and Braking

To place The Mule in Two Wheel Mode, apply the Brake and gently pull back on the Handlebars. The Mule will tip back on the Rear Wheels. When you are ready to proceed, release the Brake and roll The Mule.

Two Wheel ModeThe Mule is designed so that it can be tipped back and rolled in a Two Wheel Mode like a regular hand cart. This enables The Mule to be moved over door sills, ramp transi-tions, and up and down curbs.

Items on the Platform are likely to shift towards the rear of The Mule when it is tilted into Two Wheel Mode.

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Moving and BrakingAlways install the Payload Support Tube and secure large or bulky items before transporting them in Two Wheel Mode. This will help to prevent sudden shifting of the payload and damage to the Column.

Never initiate Two Wheel Mode with a raised payload.


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Moving and Braking

2. Pull The Mule up over the curb, using the strength of your legs and keeping your back straight.

Apply and hold the Brake to 3. keep The Mule in place as you take a step back.

Once you are steady, keep The 4. Mule tilted back, release the Brake lever, and roll backward until you can gently let The Mule back down on the Front Casters.

Moving The Mule Up A Curb

The user must be capable of controlling the combined weight of The Mule (114lb/52kg) and the Payload.

Place The Mule into Two Wheel 1. Mode and roll it to the edge of the curb.

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Moving and Braking

Keeping the brakes partially 2. engaged at all times, allow The Mule to roll over the edge of the curb. As The Mule drops, squeeze the Brake Lever tightly to slow descent.

Always maintain a straight back 3. when you are supporting any of the weight of The Mule.

Allow the Rear Wheels to rest 4. back against the curb as you gently lower the Front Casters onto the ground.

Going Down a Curb

The user must be capable of controlling the combined weight of The Mule (114lb/52kg) and the Payload.

Place The Mule into Two Wheel 1. Mode and roll it slowly to the edge of the curb.


32

Using Vise and Platform Work Surface

2. Attach the Vise Handle to the Vise Clamping Screw located on the center of the Platform Nose.

Turn the Vise Clamping Screw 3. counter-clockwise to open the Vise and clockwise to close the Vise. Do not over-tighten the Vise Clamping Screw. This could damage the Platform and the Vise.

Work Clamps fi t into the 4. Platform holes. Use them in combination with the Vise to hold wide or unusually shaped objects onto the Platform.

The Mule is designed to be used as a portable work station as well as a lift. To assist in this use, The Mule is equipped with a Vise on the Platform and removable Work Clamps. The Vise is handy for holding wooden boards, pipes, or other similar objects.

To use the ViseMove the Platform to the 1. desired work height.

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Using Vise and Platform Work Surface

Never place the payload center of gravity over the Vise or Platform Nose. Doing so may cause injury to persons or damage to The Mule.


34

Putting Your Mule to Bed

Battery Charging Procedure1. Locate the Recharging Adapter

packed with The Mule.

Charge the Battery using only a genuine 15V The Mule Charging Adapter. Other Adapters may cause injury or damage and may void the product warranty.

After using The Mule, it is recom-mended to lower the Platform to its lowest position, turn The Mule off , and plug it in to charge overnight.

The Mule is shipped with a fully charged, maintenance-free Battery. It must be kept charged for The Mule to work properly. The Battery is located in the Battery Compartment, between the Rear Wheels.

2. Connect the Adapter to the Charging Port located on the Electrical Interface Panel.

Plug the Recharging Adapter 3. Plug into a grounded 120 volt electricity receptacle.

Recharge for a minimum of 4 4. hours. Full charging may require up to 6 hours.

Over Weight

35



Putting Your Mule to Bed

In addition, the Mule can be recharged at any time; just like the battery in your car, you may start the recharge process anytime it is convenient.

Never operate The Mule when the Charging Adapter is plugged in.

Note: The Mule Charging Adapter may remain plugged in for many days without overcharging the Battery.


36

Folding and StoringThe Mule is equipped with a folding system for compact storage. The key to this system is the unique Folding Latch designed for ease of use and safety.

Never walk away from The Mule when the Folding Latch is in an unlocked position.

4. Remove the Payload Support Tube.

Set and lock the Brakes.5.

Folding The Mule

Remove any payload from the 1. Platform.

Lower the Platform to its lowest 2. position.

Turn off The Mule.3.

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Folding and Storing6. Grasp the Folding Latch Handle

and press the red Latch Release Lever up with your thumb.

Allow the Folding Latch Handle 7. to spring upwards.

8. Pull up on the Folding Latch Handle with one hand and grasp the Column Handle with the other hand to guide the Column down. The Column will slowly fall into the folded position.

Push the Column down as far as 9. possible.

10. Grasp the Folding Latch Handle and press it forward as you rotate it upward until you hear the loud click indicating that the Latch Release Lever has engaged.

Tug the Folding Latch Handle 11. towards you to be sure that it is properly locked.


38

Folding and StoringStoring The Mule

The Mule can be stored in a folded vertical position.

Never store The Mule with the Power Switch on. If the Lift Actuation Switch is accidently pressed while The Mule is folded, it can cause damage to The Mule.

Fold The Mule as described 1. above. Be sure the brakes are locked.

Stand beside The Mule and 2. squat down.

3. Grab the Handlebar with one hand and the Column Handle with the other.

Using your legs and maintain-4. ing a straight back, pull up on the Column until The Mule stands on the Rear Wheels and the Storage Wheels.

5. To use the Storage Wheels, gently tilt The Mule back and roll it sideways. This allows The Mule to be moved into narrow storage spaces.

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Folding and Storing

rotate the Column as far back as possible.

Press down on the Folding 6. Latch Handle until the Folding Latch reaches the bottom of its travel.

2. Grasp the Folding Latch Handle and press the red Latch Release Lever up with your thumb.

Allow the Folding Latch Handle 3. to rotate toward you and then pull it slightly outward.

Squat down beside The Mule 4. and grasp the Column Handle.

5. Maintaining a straight back, pull up on the Column Handle and

Unfolding The Mule

Note: A folded Mule can be stood up on end for storage, but before you unfold it, you must lay it fl at on the ground.

Set and lock the brakes.1.


40

Folding and StoringRotate the Folding Latch Handle 7. downward into its locked position. There will be a loud click as the Latch Release Lever engages.

Push forward on the Column 8. Handle to be sure that the Folding Latch is locked correctly. The Column should not rotate forward at all.

Never walk away from The Mule when the Folding Latch is in an unlocked position.

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Work Safety TipsAny time you are moving heavy or awkward objects or working with powered machines, safety is extremely important. Failure to maintain a safe working environment and follow appropriate work practices can result in personal injury or damage to equipment.

Safe EnvironmentEvery work environment should be clean, well lit, and have clearly maintained pathways and exits.

When working with The Mule it is especially important that pathways be free of debris, cracks, holes, and slippery substances. Presence of any of these things may interfere with the rolling function of The Mule, causing the payload to shift or fall off the Platform.

The work area should also be free of excessive moisture which may damage the electronics of The Mule.


42

Work Safety Tips

For very heavy or cumbersome loads, ask somebody to help you. Teamwork makes it easier and safer!

When lifting, always position yourself as close as possible to the object you want to handle. Squat down with your back straight and vertical. Grasp the item safely and stand up using the force of your legs, keeping your back straight and vertical.

Safe Lifting PracticesNo matter how heavy the item you are moving, it is always safer to lift with your legs. Bearing weight im-properly with your lower back can cause debilitating injury.

43

SECTON 4 - ADJUSTMENTS AND MAINTENANCE


Adjusting the BrakesThe brakes are adjusted at the factory, but should still be checked before every use. If the braking power is insuffi cient, the brakes should be adjusted. Perform the adjustment on a dry, non-slippery surface.

There are two forms of adjustment: one adjusts the Brake Cable tension and the other adjusts the set of the Brake Calipers.

Adjusting the Brake Cable TensionThe Brake cable tension is adjusted by adjusting the position of the Brake Cable Mount, which is located just above the Column Handle.

Loosen the screw (1) that locks 1. the Brake Cable Mount, using a 3/16” Allen wrench.

Adjust the tension in the cables 2. by turning the Brake Adjust-ment Screw (2) that protrudes from the bottom of the Brake Cable Mount. Turning the screw clockwise increases the cable tension, while turning it coun-terclockwise decreases tension.

After adjusting the Brake Ad-3. justment Screw, re-tighten the locking screw.


44

Adjusting the Brakes4. To test the tension, squeeze the

Brake Lever tightly, tilt The Mule back about 35°, and push The Mule forward along the ground. The combined action should make the wheels skid on the ground.

If the wheels spin, the brakes 5. are not adjusted correctly. If the cable is too tight, it may engage the brakes when you are not pulling on the brake lever.

Usually, adjusting the brake cable tension will be suffi cient. If you are unable to achieve suffi cient braking force by tightening the cable or if one wheel brakes more eff ectively than the other, you may need to adjust the Brake Calipers (next section).

45



Adjusting the BrakesAdjusting the Brake Calipers

The Brake Calipers can be adjusted using a 3/16” hex driver. The Brake Caliper Screws are accessed between the wheel spokes on either side.

Adjust the Brake Cable mount 1. to its highest position as described in the preceding section.

Turn the Brake Caliper Screw 2. clockwise as far as it will go without excessive force.

Back both screws off one half 3. turn in the opposite direction.

To test the caliper adjustment, 4. push The Mule around while not engaging the brakes. If you feel that either brake is dragging too much, try backing out the screw another 1/8 of a turn at a time until The Mule rolls freely.

It is normal for the brakes to rub slightly, but they should not drag enough to interfere with easy rolling of The Mule.

Perform the full Brake Cable 5. tension adjustment as described in the previous section (page 43).


46

Replacing the BatteryIf The Mule appears sluggish even after charging or if the Battery does not hold charge very long, the Battery may need to be replaced.

DANGER – Never attempt to open the Battery. If the Battery is cracked or leaking, do not recharge it; it must be replaced.

Use only genuine The Mule 1. replacement parts.

Disconnect the Recharging 2. Adapter from the Charging Port.

Turn the Power Switch off .3.

Fold The Mule.4.

Remove the Battery Cover by 5. gently pulling the latch tab outward and sliding the cover down.

Carefully slide the connec-6. tors off of the red and black terminals.

7. Using a Phillips screwdriver, remove the Battery Bracket.

Inspect the Battery for cracks, 8. leakage, or corrosion.

47



Replacing the Battery

IF YOU FIND CRACKS, LEAKAGE OR CORROSION ON THE BATTERY:A. Contact Customer Service, toll free, at 866-813-3751. Do not operate The Mule until repairs are made.B. Do not let the leakage get onto your skin. Wear acid-resistant gloves and chemical goggles.C. If leakage gets onto the skin, fl ush immediately with water and mild soap. If irritation develops, seek medical attention. If the leakage gets into the eyes, fl ush with clean water for 15 minutes and seek immediate medical attention.

Remove the Battery.9.

Clean any dirt or debris from 10. the Battery Compartment.

Place the replacement Battery 11. into the Battery Compartment.

Replace the Battery Bracket and 12. screws

Slide the red and black wire 13. connectors onto the matching Battery terminals. If the con-nectors do not fi t securely on the Battery Terminals, Contact Customer Service, toll free, at 866-813-3751.

Reinstall the Battery Cover.14.

Dispose of the old Battery 15. according to local laws and regulations.


48

CleaningThe exterior surfaces of The Mule may be cleaned with a damp cloth and mild detergent.

Do not use spray cleaners around The Mule, as the spray could damage the electronic components inside The Mule.

Keep the Platform, Handlebar, and Brake Lever clean and dry.

Keep the Platform Rollers and Column Channels clean and free of dirt and debris.

Keep the Lift-Screw free of dirt and debris. Dirt will damage the Trolley, a critical part of The Mule lifting system.

Keep the Vise Clamping Screw and Vise Guide Tubes clean; lubricate them regularly with a thin coat of lithium grease.

Clean the Front Casters regularly with a small brush or air gun. Always use protective eyewear when using an air gun.

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Usage Meter InspectionThree-Month User Inspection

Every three months, the user must inspect the Usage Meter located in the Battery Compartment.

Open the Battery Compartment 1. by following steps 1-5 in the Replacing the Battery section on page 46.

Read the number on the LCD 2. display on the Usage Meter .

Check the Inspection Log on 3. the back of the Battery Cover.

If either the current date or 4. the reading on the Usage Meter exceeds the most recent numbers listed under the Next Inspection column, contact Customer Service, toll free, at 866-813-3751 to schedule an inspection.

If there is no number displayed 5. at all, contact Customer Service immediately.

Do not operate The Mule with a broken or disconnected Usage Meter.


50

Scheduled Maintenance

Item Calendar MeterReading

Detail

Clean Daily - Keep clean and dry: Platform, Handlebars, Brake Lever, Brake Rotors.

Rear Wheels Daily - Inspect wheels and tires for wear and cracks.

Lift-Screw Daily - Keep free of dirt and debris.

Brakes Daily - Adjust as necessary

Platform Rollers

Monthly - Inspect for cracks, clean channels.

Front Casters Monthly - Inspect for wear, clean dirt and debris.

Platform Monthly - Inspect for cracks, replace as needed.

Vise Every 3 Months

- Clean and lube.

Usage Meter Every 3 Months

- Check the Usage Meter every three months.

Service In-spection

Every Year 150 Yearly service inspection, performed by qualifi ed service technician.

A comprehensive yearly inspection is recommended to assure the continued safe and effi cient operation of The Mule.

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Replacement PartsIt is recommended that repairs on The Mule be performed by a qualifi ed service technician using parts available from Beyond Products. Replacement instructions are shipped with all new parts.

To order, call Customer Service, toll free, at 866-813-3751.

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53

SECTION 5 - TROUBLESHOOTING


Troubleshooting Guide

Problem Solutions

The lift does not respond, and does not make any noise when the Lift Activa-tion Switch is activated.

Check to see if the Power Switch is 1. turned to on.

Check to see if the Circuit Breaker is 2. tripped.

Check the Battery is connections.3.

Recharge the Battery.4.

Replace the Battery.5.

The lift struggles to lift objects and works very slowly.

Check for dirt of other obstruction 1. around the Lift-Screw.

Recharge the Battery.2.

Replace the Battery.3.

The lift will not rise for more than a second, but it will lower.

If the red light is on, you may have 1. exceeded the weight limit. Try less weight.

Lower the lift all the way to the bottom 2. and the red light should go out, resetting the Protection Circuit.

Check for dirt or other foreign materials 3. in the lift mechanisms and for interfer-ence of the Platform with other objects. If the lift is obstructed, this may activate the overload protection circuit. To reset the circuit, repeat Step 2.

The Mule is very diffi cult to roll.

Check that the Parking Brake is not 1. engaged.

Lift the Platform and inspect the Front 2. Casters for obstructions.

Inspect the Brake Pads and Brake 3. Rotors for obstructions.

Adjust the Brake Calipers. Details on 4. page 45.

SECTION 5 - TROUBLESHOOTING

54

Troubleshooting Guide

The brakes do not work at all/well.

Adjust the Brake Cable tension. Details 1. on page 43.

Adjust the Brake Calipers. Details on 2. page 45.

The Platform will not rise, but the Trolley does rise when the control is pressed.

The Platform has come unhooked from 1. the Trolley:

Apply the Parking Brake. •

Raise the Trolley about ¼ of the way up • the column.

Unhook the Latch Handle and tilt the • Column about 15 degrees forwards.

Lower the Trolley all the way to the • bottom of the Column. It should clear the Platform on the way down.

Tilt the Column back to its fully erect • position and lock it in place.

The Platform should now be locked into • the Trolley.

The Mule will not charge. Check to make sure the Charger is 1. fully plugged into the outlet and the charging port of The Mule.

Check that the Circuit Breaker is not 2. tripped.

Check that the Battery is connected.3.

The Vise is diffi cult or im-possible to open/close.

Lift the Platform to its highest level and 1. inspect the Vise Clamping Screw for dirt, rust, or obstructions.

If the above solutions do not work.

Contact Customer Service, toll free, at 1. 866-813-3751.

55

SECTION 6 - TECHNICAL SPECIFICATIONS


Technical Specifi cations

Dimensions Height: 60 in (1.5 m)Width: 22 in (0.56 m)Length: 38 in (0.97 m)Weight: 114 lb (52 kg)

Capacities Max Loading Capacity: 350 lbs (160kg)Platform Lifting Max Platform Height: 48 in (1.2 m)

Max Platform Travel: 44 in (1.1 m)Average Lift Speed with 100lb payload: 1.6 in/s (0.041 m/s)

Environmental Tolerance The Mule may be used in-doors or outside, however, always use caution to keep the Mule from getting wet and dry as soon as possible.

56

57

WARRANTY SERVICE


Limited WarrantyThe Mule™ is warranted by Beyond Products, Inc. to be free from defects in mate-rial and workmanship under normal use and service. The Warranty period for this product is twelve (12) months from the date of purchase by the original purchaser or a reading of 150 on the Usage Meter whichever occurs fi rst, excluding the Bat-tery.

This Warranty shall be void upon transfer of ownership of this product.

Beyond Products, Inc. agrees to repair or replace this product at our discretion and at no charge, within the Warranty period provided the product is:

delivered to Beyond Products, Inc. or its Authorized Service Center in its a. original packaging or equivalent,

fully insured with all shipping charges prepaid, andb.

determined by Beyond Products, Inc. to be defective under the terms of c. this warranty.

The repaired or replacement unit shall be warranted for a period equal to the bal-ance of the defective unit’s Warranty period.A handling charge will be applied to any returned product proven not to be defec-tive, and the unit will be returned freight collect.

For Warranty Service, contact Beyond Products, Inc., Toll Free at 866-813-3751.

This Warranty shall not apply to any product which has been repaired or altered in any way so as, in our judgment, to aff ect its functionality and durability, nor to any product subject to abuse, misuse, negligence or accident, improper mainte-nance, improper installation, improper application, nor to any product used with incompatible parts, components and/or accessories. This Warranty does not cover products that have been impaired by occurrences considered Acts of God over which Beyond Products, Inc. has no control.

This Warranty and the aforementioned remedies presented are exclusive and in lieu of all other expressed or implied warranties. No other representations or claims shall be binding or obligate Beyond Products, Inc. in any way. Any Warranty applicable to this product is limited to the aforementioned period indicated. In no event shall Beyond Products, Inc. be liable for any special, incidental, or conse-quential damages, loss of revenue, or cost of replacement goods resulting from the use or malfunction of this product to the associated equipment on which and with which it is used. This Warranty gives specifi c legal rights and you may be entitled to other rights that vary from state to state.

WARRANTY SERVICE

58

Warranty Return Policy and ProceduresWhen a problem occurs, contact Beyond Products, Inc. Customer Service Toll Free at 866-813-3751.

If the problem cannot be resolved over the phone and it is deemed necessary that the unit be returned for inspection and/or service, a Returned Good Authorization (RGA) number will be assigned. Please refer to that number in all correspondence.

When the RGA number is assigned, the repair depot address to which the unit is to be shipped, will also be assigned.

Important: Do not send any product back without prior approval from Beyond Products, Inc. Customer Service.

Beyond Products, Inc. requires the following information to be included with the returned unit:

Returned Good Authorization number written on outside of shipping • carton.

Model Name/Number and Serial Number on outside of shipping carton.•

A copy of the dated sales receipt or invoice indicating date of purchase • or date of receipt.

A detailed description of the problem on a note enclosed inside the • shipping carton.

Unit must be shipped freight prepaid.

59Contact Your Distributor for Service and Support

Notes

Beyond Products, Inc.167 Cherry St.PMB 410Milford, CT 06460 USA

203-874-5329Toll Free in the US: 866-813-3751Fax 203-878-1065Email: [email protected]

Documents

Operators Manual BOOK - Cisco-Eagle€¦ · SECTION 1 - GETTING FAMILIAR WITH THE MULE 4 Parts Overview Diagram Vise Platform Rollers (Rear) Column Channels Hold Down Strap Slots