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How jobs are assigned to the Operations Support Engineers.
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Operators Maint. Planner FE Others Comments
Review work requests
FE required?
Email WR # to FMT Ops Support FE.
Yes
Produce deliverable (EAM WR)
Ops Support FE Work Assignment Process
Issue EAM work request.
Email, meeting action items, etc.
Add new work request information and priority to Ops Support FE Job Log
Spreadsheet. Update Ops Support
FE Job Log Spreadsheet every week with status of
FE work.
SSaulters Revised 3/28/14Do work
No
Immediate Action required?
Yes
No
Add to list of WRs to discuss at Monthly
Ops/Maint/FE meeting.
Send update to FE Manager every week detailing status of high
priority FE work
Maint. Supervisor OS
Review WRs and determine if further action is needed. If yes, assign to FMT Ops Support FE.
Ops Support FE Job Assignment Process.vsdPage-1