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Business Plan
Optimal Health Clinic
Bowral 2019 - 2022
Date: January 2019
Contents
Contents ..................................................................................................................................... 3
................................................................................................................... 4
................................................................................................................. 4
Values ..................................................................................................................................... 5
Description of Business Activity ............................................................................................... 6
...................................................................................................................... 7
................................................................................................................... 11
................................................. 15
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Business Plan - Optimal Health Medical Clinic Page 1
Business Plan
Optimal Health Medical Clinic
22 Florence Avenue Bowral
02 5965 4356
www.optimalhealth.com.au
447 66512 343
Optimal Health Medical Clinic (General Practice)
LOGO
Prepared 22 January 2019
Prepared by:
The senior management team comprising Doctors Black and Green, Sue Smith the Practice head nurse, Joe
Delvares CPA and Heather Jones the Practice Manager.
Introduction
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1
The Practice
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Values
Openness
Our relationships are open, honest and transparent
Staff work hard at communicating with all stakeholders in their preferred medium
Results of tests are given to patients as soon as possible once they are received
Information is shared openly and honestly with patients and other stakeholders and internally, within the healthcare team.
Respect
Our relationships are built on the highest level of trust and respect.
The interactions of doctors and staff demonstrate trust and respect.
Respect is shown to all patients. All patients are treated to exceptional service.
Respect is granted to any person who enters the practice including patients, suppliers, pharmaceutical representatives and other stakeholders.
The staff at Optimal Health Medical Clinic also participate in a broad range of local and regional activities both professionally and socially in support of the local community.
Fairness
We aim to provide the highest quality medical care to all patients regardless of their ability to pay.
Staff will never refuse service to the poor or needy in the community
Fees are taken from those who can afford to pay
The clinic offers placements for trainee doctors, nurses and other staff as required
Accountability
We aim to take responsibility and be accountable for our action as individuals and, as part of the healthcare team
we work under the Optimal Health Medical Centre Code of Practice and follow our policies and procedures at all times
Description of Business Activity
Accreditation status
Provide details of accreditation status by detailing:
Inaugural accreditation date of this clinic 24 September 1989
Current accreditation status
Accreditation expiry date
Licences and registrations
The practice holds the following licences:
Poisons permit for Schedule 8 drugs
Pharmacy dispensing licence
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Industry Scan
2
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Competition
Key Success Factors
Provide whole person care by addressing the interplay between biological, psychological and social
contributors to health
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Key Performance Indicators
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Human Resources
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Quality and Risk Management
Quality and risk management
Objectives
To achieve
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Quality and risk management
Objectives
To achieve
Information Technology
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Equipment Resources
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i ABS 2016 Census QuickStats http://quickstats.censusdata.abs.gov.au/census_services/getproduct/census/2016/quickstat/114021284 accessed Nov. 2018.
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APPENDICES
