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Optimising candidate experience in online testing
Andreas Lohff, Achim Preuß, & Katharina Lochner
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Online Assessment Use of online assessment in the selection process
Screening Develop capacity
Align staff to
corporate values
Ability Personality 360° Culture values Selection
assessment
First contact with a company
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Online Assessment Use of online assessment in the selection process
Screening Develop capacity
Align staff to
corporate values
Ability Personality 360° Culture values Selection
assessment
First contact with a company The best candidates are prepared to perform,
but not willing to suffer during the selection process
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Acceptance by test takers Factors impacting the acceptance of a test by the test taker
Acceptance
Appropriate-ness Controllability Quality of
measurement Face validity
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Properties of the Test & Acceptance How properties of the test influence acceptance
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Properties of the Test & Acceptance How the properties of the test influence acceptance
Adaptive testing
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Controllability: Feedback Effects of Feedback on Acceptance
Model from Tonidandel, S., Quiñones, M. A., & Adams, A. (2008). Computer-Adaptive Testing: The Impact of Test Characteristics on Perceived Performance and Test Takers’ Reactions. Journal of Applied Psychology, 87(2), 320-332.
Instant feedback during test administration
Feedback after test administration
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Controllability: Instant feedback
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Instant feedback changes processing style: with instant feedback … • poor performers increase accuracy • high performers increase speed
Controllability: Instant feedback
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4
8
12
16
4 8 12 16 20 24 28 32 min.
dropout% Instrument with an average completion time of 50 min.
Instrument with an average completion time of 15 min.
N= 476, Graduate Selection Germany, 2005.
Appropriateness Effects of Test Length
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Emotions - the Study Effects of tests on candidate emotions
Emotion induction using video clips
Self assessment of mood
Self assessment of mood
Completion of test
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Emotions - the Study Experimental conditions
Anger negative-deactivating
“Cry Freedom“
Joy positive-activating
“When Harry met Sally“
Sadness negative-deactivating
“The Champ“
Contentment positive-deactivating
“Waves“
Control neutral
“Abstract Shapes“
Valence
Activ
atio
n
Random assignment to one of five conditions:
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Emotions - the Study Assessing mood after the induction and after the test
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Emotions - the Study The test – scales lst
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Emotions - the Study Mood before and after the test – Joy Condition
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Emotions - the Study Mood before and after the test – Anger Condition
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Emotions - the Study Mood before and after the test – Control Condition
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Results
•Test neutralises and equalises mood Mood becomes slightly less euphoric in Joy Condition Mood improves in Sadness and Anger Condition Mood stays the same in Contentment Condition
Effects of tests on mood
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Factors impacting acceptance of tests by test takers (Kersting, 2008)
Acceptance
Appropri-ateness
Controll-ability
Quality of measure-
ment Face validity
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Questions? cut-e Group Kleiner Burstah 12 20457 Hamburg Telefon: 040/3250389-0 E-Mail: [email protected] Web: www.cut-e.com
