Effective Date: 3RD MARCH 2014

THE LATEST ON 3G HOME ZONE AND

THE EXPANSION TO REGIONAL AREAS

HOME IS WHERE THE 3G IS

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THE LATEST ON 3G HOME ZONE

WHAT’S GOING ON?

From March, we’re bringing 3G Home Zone to more areas! We’ll be expanding our Home Zone coverage to an additional 200+ regional areas which includes the majority of regional towns.

That means, where we used to cover 58% of Australians, we will now be able to service a whopping 76% of the Australian population – that’s up 18%.

WHAT ELSE IS HAPPENING?

In March, Map Blaster and the SOS Service Qualification will be updated to include the new areas where 3G Home Zone is serviceable.

There will be no changes to the current processes. YOS Stores please refer to yourGuide via Yes Central for the current processes.

WHY ARE WE DOING IT?

Previously, 3G Home Zone was only available to those customers residing in Metro areas and we were unable to provide a solution to fix poor in-building coverage to those living in Regional areas.

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3G HOME ZONE COVERAGE

ADDITIONAL COVERAGE REGIONAL AREAS NOW COVERED BY HOME ZONE

COVERAGE BEFORE EXISTING METRO LOCATIONS COVERED BY HOME ZONE

SEE ATTACHED SPREADSHEET FOR A DETAILED LIST OF LOCATIONS COVERED BY 3G HOME ZONE

3G HOME ZONE PRODUCT INFORMATION

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ABOUT OPTUS 3G HOME ZONE

WHAT’S 3G HOME ZONE?

The Optus 3G Home Zone is an easy to install device

that boosts customer’s 3G coverage at home to up to 5

bars of reception.

By giving customers their own dedicated mobile coverage,

3G Home Zone can help combat those pesky dropped calls

and lazy data and texts. And that means a better network

experience at home for our customers.

HOW DOES IT WORK?

Connected to a customer’s existing home broadband, 3G Home Zone creates a strong, secure and sharable zone of 3G

coverage within a 30-metre radius. And customers will know if they’re connected, because they’ll hear three big beeps when

making a call. Plus if they wander outside the coverage zone, where possible their mobile will just hand the call over to their

nearest tower.

What's more, customers can control who uses the signal. Up to four Optus 3G phones can be used at once, and up to 11

people can be enabled to use it in total.

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WHEN TO TALK ABOUT HOME ZONE WITH CUSTOMERS?

The Optus 3G Home Zone is suitable for those customers that:

1. HAVE EXPERIENCED ONGOING

ISSUES WITH INDOOR COVERAGE e.g. They are experiencing missed calls and call dropouts

2. ARE EXPERIENCING COVERAGE ISSUES WHEN MOVING BETWEEN ROOMS IN THEIR HOME

e.g. One room of their house has a weak signal

1. HAVE LOW IN-BUILDING COVERAGE

AS THEY ARE LOCATED IN: • Low signal strength areas i.e. are in

marginal indoor coverage areas or NQR’s according to Map Blaster.

• High rise apartments • Situated in valleys or have hills between

them and a mobile tower

HOW WOULD THEY BENEFIT?

To give more oomph to their 3G coverage at home

and:

• Boost indoor coverage up to 5 bars

• Boost the quality of voice calls

• Boost the reliability of data services

• Boost their mobile broadband performance.

What’s more it’s easy to install and available at no

extra charge for serviceable Post Paid mobile

customers.

ABOUT OPTUS 3G HOME ZONE

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WHO CAN GET IT?

THE HOME ZONE ELIGBILITY CHECKLIST

AREA: The customer must be in a 3G Home Zone serviceable area. This can be checked by doing a service qualification by checking the coverage maps or SOS. Our customers can also check themselves if they are serviceable by checking online.

FIXED BROADBAND CONNECTION: The Home Zone Unit requires a compatible fixed DSL, Cable or Fibre Broadband connection to operate. This can be from an any ISP, though if their fixed internet is with Optus their Home Zone service will be zero rated.

MODEM OR ROUTER: The Home Zone Unit will need to be plugged in to a modem or router (linked to a broadband connection) with a spare Ethernet LAN port.

INTERNET SPEED: It is recommended, that a customer's internet connection speed is 1 Mbps Download and 512kbps Upload, though the minimum speed is128kbps DL/UL.

DEVICE: In order to use 3G Home Zone, the customer’s mobile device must be compatible with Optus’ 3G 2100

MHz spectrum.

ABOUT OPTUS 3G HOME ZONE

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HOME ZONE : KEY MESSAGES

KEY MESSAGES FOR CUSTOMERS

RAISE THE BAR: Optus 3G Home Zone can increase 3G coverage in

the home up to 5 bars. It gives you your own dedicated coverage at home,

and that means better quality calls, and a more reliable data experience all

round.

ZONE IN NOT OUT: Coverage extends within a 30-metre radius. And

you’ll know if you’re connected, because you’ll hear three big beeps when

making a call. Wandering outside the area? Where possible, your mobile

just hands the call over to your nearest tower.

THE FRIEND ZONE: You control who uses the signal. Up to four

Optus 3G phones can be used at once, and you can enable up to 11

people to use it in total.

WE’RE ALL ABOUT SIMPLE: Optus 3G Home Zone is quick and

easy to set up. All you need to do is plug it into your fixed broadband

connection and you’re raring to go.

THERE IF YOU NEED IT: We want you to have the best experience

at home. So if your mobile coverage isn’t up to scratch, we’ll give you 3G

Home Zone at no extra cost.

GIVE 3G MORE OOMPH AND BOOST YOUR 3G SIGNAL AT HOME. We know coverage is important when you’re out and about, but coverage at home really matters too! So we’ve got a solution to boost your coverage at home. It’s called Optus 3G Home Zone

KEY MESSAGES FOR THE FRONTLINE

RAISE THE BAR: Customers complaining of poor quality mobile

coverage at home? No problem 3G Home Zone can boost their 3G

coverage up to 5 bars - and that means better quality calls, quicker SMS’

and a more reliable data experience all round

ZONE IN NOT OUT: 3G Home Zone creates a zone of 3G coverage

around itself within a 30-metre radius. And customers will know if they’re

connected, because they’ll hear three big beeps when making a call. Plus if

they wander outside the coverage zone, where possible their mobile will

just hand the call over to their nearest tower.

THE FRIEND ZONE: Customers can control who uses the signal. Up

to four Optus 3G phones can be used at once, and they can enable up to

11 people to use it in total.

MAP IT OUT: You can now use the coverage maps to determine poor

in-building coverage and to see where Home Zone is serviceable.

WE’RE ALL ABOUT SIMPLE: Optus 3G Home Zone is quick and

easy to set up. All the customers will need to do is plug it into their fixed

broadband connection and they’re raring to go. And, if you need a hand

with provisioning , you can find a step-by-step guide in yourGUIDE.

THERE IF THEY NEED IT: We want our customers to have the best

experience at home. So if they’re a postpaid mobile customer and their

coverage isn’t up to scratch, we’ll give them 3G Home Zone at no extra

cost. That’s right…it’s free!

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QUESTION ANSWER

Which customers can get 3G Home Zone? 3G Home Zone is available for Optus post-paid customers that are in Home Zone serviceable

areas.

Is it only for post-paid mobile customers? Currently we are offering Home Zone at no extra charge for Optus post-paid mobile customers.

While we are not actively selling to Optus prepaid customers, prepaid customers wanting a Home

Zone device can purchase it at upfront cost (if a store has them in stock).

Does 3G Home Zone work with the Optus 4G

Network?

3G Home Zone is not currently compatible with the Optus 4G network. We are currently looking to

find a indoor solution for 4G coverage.

Does 3G Home Zone work on 4G phones? 1. Customers with 4G handsets that live in 3G only coverage areas: will be able to connect to

the 3G Home Zone. Their device will automatically connect to the Home Zone signal.

2. Customers with 4G handsets that live in 4G or 4G & 3G coverage areas: If customers live

in a 4G covered area the handset will automatically select the 4G network over choosing the

Home Zone signal. Customers can elect to turn off 4G via their handset when at home to

ensure connectivity to their Home Zone device.

Do customers have to have a fixed internet

connection with Optus to get 3G Home Zone?

No, 3G Home Zone works with a fixed broadband connection with any ISP. This includes

broadband services with Optus, Telstra, iiNet, TPG etc.

Since it’s connected to the customer’s fixed

broadband, how much data does it use?

Home Zone uses approx. 1Gb of data per month on standby, plus a small amount for each call;

e.g. 5 x 10 minute calls per day = approx 0.5Gb/mth.

However, if a customer has Optus Fixed Broadband then Home Zone traffic is zero rated and does

not count towards their data allowance.

How many devices can be connected to Home

Zone at once?

Up to 4 devices can use it at any time. This depends on the speed of the broadband. The minimum

speed to carry 4 calls at once is 1Mbps download and 512Mbps upload.

Does this mean that only 4 mobile numbers can

be enabled to access the 3G Home Zone?

No, up to 11 Optus/ Virgin mobile numbers can be added to the access list and enabled to use the

Home Zone device.

OPTUS 3G HOME ZONE FAQS

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EXTRA RESOURCES FOR 3G HOME ZONE

WEBPAGE ON OCA GURU’S VIDEO

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