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Ralph Menzano, Oracle USANorth America Director, TransportationFormer CIO/VP of Technology at:

– SEPTA – Philadelphia’s Transit Agency– Chase Bank, GM, St. Gobain– Chairman APTA IT Committee– AASHTO, AAMVA, AAPA, ACI Member

Adjunct Professor at University of PennBoard Member, Villanova UniversityAuthor: “Making IT Happen”

Enterprise 2.0

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Oracle Travel & Transportation Industry Definition From IBU Industry Board

AirAir RoadRoadWaterWater Rail / LandRail / Land

• Airports• Airlines• Air Cargo

• Passenger Railways

• Light Rail / Underground

• Railroads

• Seaports• Ships• Shipyards• Cruise Lines

• DOTs• DMVs• Tollways• Buses• Postal Svc.• Motor Freight• Couriers Car

Rental• LSPs• Parking

TourismTourism

• Bureaus of Tourism

• MPOs• Bureaus of

Economic Development

• Travel Agencies

• Hotels

Underlined Entities Are Public Sector Customers !

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Federal DOT (FHWA, FAA, FTA, FRA, FMC)22 of the 50 U.S. State Highway Departments run

Oracle Applications

Oracle’s Commitment to Public Transportation

26 of the top 40 U.S. Transits run Oracle Applications

12 of the 50 U.S. State Motor Vehicle Departments run Oracle Applications

4 of the top 10 global trucking companies run Oracle Applications

8 of the top 20 U.S. Tolling Authorities run Oracle Applications & ALL use Oracle Technology

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Federal DOT (FHWA, FAA, FTA, FRA, FMC)23 of the 50 U.S. State Highway Departments run Oracle Applications

Oracle’s Commitment to Public Transportation

26 of top 40 U.S. Transits run Oracle Applications

11 of top 20 U.S. Seaports run Oracle Applications

46 of top 100 U.S. Airports run Oracle Applications

8 of the top 20 U.S. Toll Roads run Oracle Applications

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Federal Reference …. U.S. Department of Transportation …

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Oracle Sponsorship Sponsor AASHTO- IS Conference

Pittsburgh, PA 2007

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“Managing WITH IT in the Public Sector”University of Pennsylvania, Fels School of Government

Oracle Sponsorship & Presentation AASHTO-IS Conference

Biloxi, MS 2008

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B u s in e s s J u s tif ic a tio n o f IT P ro je c ts

E a s e o f P ro o f

R e s o na nc e W ith E x e c u t iv e sL o w

H ig h

H ig h

C o m p e t itive A d va n ta g e

R isk M itig a tio n

C o st A v o id a n c e

R e ve n u e E n h a n c e m e n t

L e g a l R e q u ire m e n t

S o urc e : G artn e r R es earc h , © 2 00 1 G artn e r, Inc .

Adm in.12 percent

End-User Opera tions40 percent

Techn ica l Support25 percent

Capital23 percent

N ote: Assu m es a loosely m an aged W in9x environ m en t

A nnual C ost: $4500-$8000Labor: 77 percentCap ital: 23 percent

The C orporate D e sktop

E nd-U ser

IS

0

2

4

6

8

10

HW &SW

M gm t. S upp. D ev. C om m . D owntim e

Typ ica lC ostTargetC ost

B est P ractices Im pact on TCO

C ost(U .S . $ in M illions)

C opyrigh t © 2002

TCO : The G reat Equalizer?

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B.A.S.I.C. Suggested Transportation IT Plan

B Budget & Money Management

A Asset Management

S Safety & Security

I Intelligent Transportation Systems

C Customer, Case & Citizen Relationship Mgmt.

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Highway Solution Chart

Core FinancialsCash &

Treasury Management

Project CostingCompliance, Reporting, &

Analytics

Grant Management

Work Order Processing

PM, Campaigns, Forecasts

Facilities & Leased

Property

Fleet Assets

Forecast ProcurementInventory / Warehouse

Mgmt

Accounts Payable

Manage Relationships

Customer Master File

Web Portal for Customers

Call Center Access

Analytics & Trends

Case Management

Self Service Applicant & Certification

Tracking

Manage Payroll and

BenefitsTimekeeping HR

Communications

Plan / Forecast Project Management

Operate / Monitor / Control

Settlement with Grantors

Integration with Core Financials

Financial Financial ManagementManagement

Work / Asset Work / Asset ManagementManagement

Supply Chain Supply Chain ManagementManagement

Customer Customer ManagementManagement

Human Capital Human Capital ManagementManagement

Engineering & Engineering & OperationsOperations

Linear Assets

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System Development Methodology

Phase 1 - Plan Phase 2 - DesignPhase 2 - Design Phase 3 - Build Phase 4 - Implement

Create Sponsoring Team

System Installed

Designate Ops ManagerCreate Project

Team

Approval

RevisedProposal

System Design& Prototype

BusinessRequirements

Create ProjectControl

Set SystemExpectations

Software & Hardware

Training

Test

SystemPiloted

Revised ProjectProposal

ProjectPlan

BusinessCase

ProjectProposal

ApprovalApproval

CompleteProject Rollout

Post-Project Review

No

Go BackTo Work

Yes

Go ToPhase 2

Go BackTo Work

Go ToPhase 3

Go BackTo Work

Go ToPhase 4

No Yes No Yes

CourageCourage

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If you have done all these things, If you have done all these things, you have achieved Peace of Mind you have achieved Peace of Mind ……

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Maybe you think you can stop Maybe you think you can stop ……

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But progression of IT never stops !But progression of IT never stops !

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Sometimes plans get alteredSometimes plans get altered……

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…… and some new education is required !and some new education is required !