Oracle Communication Consulting SKUs · Oracle Communications Session Border Controller Basic Remote Configuration Service ... Oracle Communications Session Border Controller Maintenance

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Oracle Communications Consulting SKUs

Table of Contents

Oracle Communications Planning and Discovery Service ........................................................................... 2

Oracle Communications Onsite Planning and Discovery Service ................................................................ 2

Oracle Communications Session Border Controller Basic Remote Configuration Service ......................... 3

Oracle Communications Session Border Controller Basic Onsite Configuration Service ........................... 3

Oracle Communications Session Border Controller Intermediate Remote Configuration Service .............. 4

Oracle Communications Session Border Controller Intermediate Onsite Configuration Service ................ 5

Oracle Communications Session Border Controller Configuration Extensions Service .............................. 6

Oracle Communications Session Border Controller Maintenance Window Service .................................... 6

Oracle Communications Session Border Controller Documentation Service .............................................. 7

Oracle Communications Hardware Engineering Site Survey - Per Node Per Site ....................................... 8

Oracle Communications Hardware Installation- Per DC Frame or DC Application Frame enclosure

extension ..................................................................................................................................................... 10

Oracle Communications Hardware Installation - Per AC Frame ................................................................ 13

Oracle Communications DC Hardware Extension Installation - Per Frame - Rack mount server and Shelf

additions ...................................................................................................................................................... 15

Oracle Communications Hardware Extension Installation - AC or DC Blade Server /Eagle Card /Switches

- Per 16 cards/switches per site ................................................................................................................... 18

Oracle Communications AC Hardware Extension Installation - Per Frame - Rack mount servers and AC

enclosure additions ...................................................................................................................................... 21

Oracle Communications Consulting Operations Support ........................................................................... 23

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Oracle Communications Planning and Discovery Service Part Number: B74334

Oracle will provide you the following remote services (“Services”) related to your Oracle

Communication Planning and Discovery:

Facilitate one (1) technical discovery session with your team to create a Design Recommendations

Document for the high level configuration requirements for your Internet Protocol (“IP”) telephony

and network infrastructures;

Assist you with high level configuration planning and assess your installation readiness;

Map your configuration requirements to standard configurations within Oracle products; and

Provide you with a Design Configuration Recommendations Document.

The Services above will be performed by remote delivery resources, and do not include physical hardware

installation, "end-to-end" testing, trouble-shooting, configuration services, or any other services not

expressly identified herein.

The Services must be used within twelve (12) months from your order’s signature date, unless otherwise

stated in your order (“Professional Services Period”). Any Services not used within the Professional

Services Period will be automatically forfeited by you, with no further action required of either party, and

you will not be entitled to a refund, or any credit toward additional or other services, for any unused

portion of the fees paid for any unused Services. You may not use the fees for any services other than the

Services stated herein.

Oracle Communications Onsite Planning and Discovery Service Part Number: B75378

Oracle will provide you the following onsite services (“Services”) related to your Oracle Communication

Planning and Discovery:

Facilitate one (1) technical discovery session with your team to create a Design Recommendations

Document for the high level configuration requirements for your Internet Protocol (“IP”) telephony

and network infrastructures;

Assist you with high level configuration planning and assess your installation readiness;

Map your configuration requirements to standard configurations within Oracle products; and

Provide you with a Design Configuration Recommendations Document.

The fee for the onsite Services above are inclusive of travel and out-of-pocket expenses. These Services

do not include physical hardware installation, "end-to-end" testing, trouble-shooting, configuration

services, or any other services not expressly identified herein.

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Oracle Communications Session Border Controller Basic Remote

Configuration Service Part Number: B81135

Oracle will provide the following remote services (“Services”) related to your Oracle Communications

Session Border Controller (“OCSBC”):

Facilitate one (1) remote technical discovery session to understand your high level OCSBC

configuration requirements and to complete a site survey document which will capture the current

Internet Protocol (“IP”) addresses of your telephony and network infrastructures;

Configure one OCSBC or one OCSBC high availability pair for either Session Initiation Protocol

(“SIP”) interconnect or SIP trunking, based on the information gathered in the technical discovery

session; and

Test that one seven-message SIP call flow and accompanying media completes across the

OCSBC.

Not in scope: physical hardware installation, "end-to-end" testing, troubleshooting, or any other services

not expressly identified herein.







Oracle Communications Session Border Controller Basic Onsite


Oracle will provide the following onsite services (“Services”) related to your Oracle Communications


Oracle will:

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configuration requirements and to complete a site survey document which will capture the

current Internet Protocol (“IP”) addresses of your telephony and network infrastructures;

Configure one OCSBC or one OCSBC high availability pair for either Session Initiation Protocol

(“SIP”) interconnect or SIP trunking, based on the information gathered in the technical

discovery session; and

Test that one seven-message SIP call flow and accompanying media completes across the

OCSBC.









Oracle Communications Session Border Controller Intermediate Remote







Based on the information gathered in the technical discovery session, remotely configure one

OCSBC or one OCSBC high availability pair such that it accommodates one of the following:

o Configurations including Transport Layer Security (TLS) and Secure Real-Time Transport

Protocol (SRTP); or IPsec;

o Session Initiation Protocol (“SIP”) access configurations (with or without Oracle

Communications Session Load Balancer);

o Basic dial plan implementations;

o SIP/H.323 interworking;

o Transcoding.

Remotely test that one seven-message SIP call flow and accompanying media completes across the

OCSBC.

The following OCSBC configurations are excluded from OCSBC Configuration Services – Intermediate

Complexity:

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Microsoft Lync configurations; and

Complex dial plan implementations.









Oracle Communications Session Border Controller Intermediate Onsite


Oracle will provide the following onsite services (“Services”) related to your Oracle Communications





Based on the information gathered in the technical discovery session, configure one OCSBC or one

OCSBC high availability pair such that it accommodates one of the following:

o Configurations including Transport Layer Security (TLS) and Secure Real-Time Transport

Protocol (SRTP); or IPsec;

o Session Initiation Protocol (“SIP”) access configurations (with or without Oracle

Communications Session Load Balancer);

o Basic dial plan implementations;

o SIP/H.323 interworking;

o Transcoding.

Test that one seven-message SIP call flow and accompanying media completes across the OCSBC.

The following OCSBC configurations are excluded from OCSBC Configuration Services – Intermediate

Complexity:

Microsoft Lync configurations; and

Complex dial plan implementations.



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Oracle Communications Session Border Controller Configuration

Extensions Service Part Number: B81134



Oracle will:


configuration;

Based on the information gathered in the technical discovery session, perform configuration

extensions on one OCSBC or one OCSBC high availability pair so as to address one of the

following areas of functionality:

o Addition of a new Session Initiation Protocol (“SIP”) trunk to an existing configuration;

o Introduction of realms, session agents, SIP interfaces, or configuration objects of similar

complexity;

o Updates to routing policies;

o Creation and validation of Header Manipulation Rules (“HMR”).

Services above will be performed remotely by Oracle Consultants, and are not to exceed one day of

Consulting Services effort. These services do not include physical hardware installation, "end-to-end"

testing, troubleshooting, or any other services not expressly identified herein.







Oracle Communications Session Border Controller Maintenance Window

Service Part Number: B81132

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Facilitate one (1) remote technical preparation session with your team to review configuration

and troubleshooting objectives and strategies; and

Participate in one (1) customer maintenance window to provide expert guidance and assistance

with configuration and troubleshooting activities.









Oracle Communications Session Border Controller Documentation

Service Part Number: B81133



Facilitate one (1) technical session with your team to review your OCSBC configuration; and

Provide you an OCSBC configuration document that includes:

o Realm diagrams;

o IP address reference tables;

o Header Manipulation Rule descriptions; and

o An annotated OCSBC configuration.

Services above will be performed remotely by Oracle Consultants, and does not include configuration

activities or any other tasks not expressly identified herein.







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Oracle Communications Hardware Engineering Site Survey - Per Node

Per Site

Part # B75476

Description of Services

Oracle will provide you with the following System Hardware Installation Services (“Services”) at your

location for your hardware system(s) as defined in your order (“the systems”):

1. Conduct an Early Job Conference (“EJC”) installation planning session to create a schedule of events,

action registers, Methods of Procedure (“MOPs”), and an associated responsibility matrix for Oracle

and you;

2. Conduct, with your assistance, a physical site survey and compile a list of materials required for the

installation. The site survey includes assessment of the following:

A. Confirmation and suitability of access routes to the installation location, such as doors, elevators,

floor strengths, and ramps;

B. A review of the availability of the following equipment to properly run and maintain the system

availability:

1. Suitable electrical power; and

2. Availability of installed and properly terminated electrical power and grounding equipment to

run and maintain systems.

C. Observation of environmental conditions at the installation site, such as temperature control,

humidity, and cleanliness; and

D. Any other conditions related to the installation of the systems that Oracle deems necessary to

assess.

3. Create a site report (“Site File Book”), to document the site block diagrams, equipment layout

schematics, power and network requirements, material list, cable length and run lists, cable labeling,

and recommendations and requirements related to the installation of the systems; and

4. Provide assistance with configuration planning and assessment of installation readiness.

Your Obligations and Project Assumptions

In addition to the obligations and assumptions stated in your order, you acknowledge that Oracle’s ability

to perform the Services depends upon your fulfillment of the following obligations and the following

project assumptions:

Your Obligations

1. Maintain the properly configured hardware/operating system platform to support the Services.

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2. Obtain licenses under separate contract for any necessary Oracle software and hardware Programs

before the commencement of Services.

3. Maintain annual technical support for the Oracle software and hardware under separate contract

throughout the term of the Services.

4. Provide Oracle with full access to relevant functional, technical and business resources with adequate

skills and knowledge to support the performance of Services.

5. Provide, for all Oracle resources performing Services at Your site, a safe and healthful workspace

(e.g, a workspace that is free from recognized hazards that are causing, or likely to cause, death or

serious physical harm, a workspace that has proper ventilation, sound levels acceptable for resources

performing Services in the workspace, and ergonomically correct work stations, etc.).

6. Provide any notices, and obtain any consents, required for Oracle to perform Services.

7. Limit Oracle’s access to any production environment or shared development environments to the

extent necessary for Oracle to perform Services.

8. As required by U.S. Department of Labor regulations (20 CFR 655.734 ), You will allow Oracle to

post a Notice regarding Oracle H-1B employee(s) at the work site prior to the employee's arrival on

site.

9. If while performing Services Oracle requires access to other vendor’s products that are part of Your

system, You will be responsible for acquiring all such products and the appropriate license rights

necessary for Oracle to access such products on your behalf.

10. Prior to the commencement of Services, perform back-up or archival reproductions of all software

and data contained on all hardware system(s), and within any of your systems or equipment that may

be affected by the Services.

11. Prior to the commencement of Services, inform Oracle of any storage, server, system, application,

equipment or environment modifications that may affect Oracle’s performance of the Services.

12. Supply of ancillary equipment, including AC and DC power equipment (e.g., power plants, DC

circuit breakers/termination, UPS AC, system grounding), Digital Signal Cross Connection (“DSX”)

termination for all wired Oracle hardware equipment, and LAN/WAN network infrastructure.

13. Provide Oracle with your proposed requirements at least one week prior to the commencement of

Services.

14. Ensure Oracle has appropriate access to the facilities where the Services are to be performed.

15. Ensure required environmental modifications that come out of the Engineering Site Survey are

addressed prior to delivery of Service as they pertain to power, grounding, environment temperature

control, humidity, and cleanliness.

16. Ensure the physical environment where the Services are to be performed is appropriately modified

(e.g., disabling fire alarms and suspending use of oxygen depletion systems) for the duration of the

Services so as to allow Oracle to safely perform the Services.

17. Prior to the commencement of Services, provide Oracle with a single point of contact who will be

available to Oracle, for the duration of the Services, to coordinate Services at your location.

18. Be responsible for the disposal of all shipping materials to include the frame crating materials.

Project Assumptions

1. The installation assumes cable runs of up to 100 feet in length. If cable runs exceed this length,

additional charges will apply.

2. Services will be scheduled based on a mutually agreeable project schedule at the location where the

Services are to be performed as specified in the order.

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3. You acknowledge and agrees that the performance of Services is contingent upon the system

hardware being undamaged and including all the relevant system components. In the event Oracle is

unable to perform the Services because the system is damaged or components are missing, the parties

will mutually agree to reschedule the Services.

4. Oracle will not connect any electrical power supplies, or perform any other electrical work that, in

Oracle’s sole opinion should be performed by a licensed electrician.

5. The following Services are not included in the scope above:

a. Environmental or electrical site planning;

b. Building alterations;

c. Frame and aisle lighting;

d. Superstructure, cable, or cable racks;

e. DC termination facilities and equipment (e.g. cross-connect panels or equipment, multiplexers,

distributing frame blocks, ground blocks, circuit breakers and/or fuse holders);

f. Fiber cables and cabling;

g. Any building construction work of any kind;

h. Penetration of walls, floors, or ceilings to run interface cables between rooms or floors;

i. Updates or upgrades to the systems; and

j. Any other service not specifically identified in the description of services above.

You acknowledge that if Oracle’s cost of providing Services is increased because of your failure to meet

the obligations listed above, failure to provide cooperation, or because of any other circumstance outside

of Oracle’s control, then you agree to pay Oracle for such increased costs. Such increased costs may

include time during which Oracle resources are under-utilized because of delays.

The fee for the onsite Services above are inclusive of travel and out-of-pocket expenses. The Services

must be used within twelve (12) months from your order’s signature date, unless otherwise stated in your

order (“Professional Services Period”). Any Services not used within the Professional Services Period

will be automatically forfeited by you, with no further action required of either party, and you will not be

entitled to a refund, or any credit toward additional or other services, for any unused portion of the fees

paid for any unused Services. You may not use the fees for any services other than the Services stated

herein.

Oracle Communications Hardware Installation- Per DC Frame or DC

Application Frame enclosure extension

Part # B75477



1. Unpack the Direct Current (“DC”) hardware;

2. Conduct a physical inspection of the DC hardware;

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3. Position, level, and mount the DC frame or DC enclosure (the top support and raised floor/

earthquake brace mounting labor is included);

4. Run, ground and connect the DC power and ground cabling from the DC frame to your supplied

grounding bar and DC power termination panel;

5. Label, run, and connect the interface cabling from the DC equipment to your network enclosure,

switch, or Digital Signal Cross Connection (“DSX”) panel;

6. Perform hardware verification testing, based on Oracle standard hardware test procedure; and

7. Provide you with an Installation Completion Notice (“ICN”).





Your Obligations

















site.










circuit breakers/termination, UPS AC, system grounding), DSX termination for all wired Oracle

hardware equipment, and LAN/WAN network infrastructure.

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Services.











Project Assumptions





3. You acknowledge and agree that the performance of Services is contingent upon the system hardware

being undamaged and including all the relevant system components. In the event Oracle is unable to

perform the Services because the system is damaged or components are missing, the parties will

mutually agree to reschedule the Services.



















Upon completion of the Services, Oracle will provide you a written notice (e.g. an installation completion

notice). If you fail to provide written notice to Oracle that the Services do not conform to the service

descriptions set forth above, within five (5) business days after the date of Oracle’s written notice of

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completion, (the “review period”), then the Services shall be deemed completed at the end of the review

period.







herein.

Oracle Communications Hardware Installation - Per AC Frame

Part # B75478



1. Unpack the Alternating Current (“AC”) hardware;

2. Conduct a physical inspection of the AC hardware;

3. Position, level, and mount the AC frame (the Top support and raised floor/ earthquake brace

mounting labor is included in this Service);

4. Run, ground and connect the AC power and ground cabling from the AC frame to your supplied AC

power connection point;

5. Label, run, and connect the interface cabling from the AC equipment to your network enclosure,



7. Prepare the Installation Completion Notice (“ICN”).





Your Obligations




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site.













Services.











Project Assumptions









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period.







herein.

Oracle Communications DC Hardware Extension Installation - Per

Frame - Rack mount server and Shelf additions

Part # B75479



1. Unpack the Direct Current (DC) system extension hardware;

2. Conduct a physical inspection of the DC hardware;

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3. Install, power, and ground the DC system extension hardware into the existing DC frame;

4. Label, run, ground, and connect the DC power and ground cabling from the DC frame to your

supplied grounding bar and DC power termination panel Label;

5. Run and connect the interface cabling from the DC equipment to your network enclosure, switch, or

Digital Signal Cross Connection (“DSX”) panel;


7. Provide you with the Installation Completion Notice (“ICN”).





Your Obligations

















site.









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Services.










18. Ensure that the cables are installed where no potential safety hazards exist.

19. Ensure that the cables are not installed higher than the top of your Oracle rack unless otherwise

approved in writing by Oracle.

20. Ensure that the under-floor cables will only be installed in a raise-floor environment.


Project Assumptions

1. The installation assumes cable runs og up to 100 feet in length. If cable runs exceed this length,




3. You acknowledge and agrees that the performance of Services is contingent upon the system

hardware being undamaged and including all the relevant system components. In the event Oracle is

unable to perform the Services because the system is damaged or components are missing, the parties

will mutually agree to reschedule the Services.

















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period.







herein.

Oracle Communications Hardware Extension Installation - AC or DC

Blade Server /Eagle Card /Switches - Per 16 cards/switches per site

Part # B75480



1. Unpack the Alternating Current (AC) or Direct Current (DC) system card or switch extension

hardware;

2. Conduct a physical inspection of the card or switch extension;

3. Install and power system extension hardware into the existing shelf or card enclosure;

4. Label, run and connect the interface cabling, from the equipment to the your network enclosure,








Your Obligations

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site.













Services.















Project Assumptions

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period.







herein.

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Oracle Communications AC Hardware Extension Installation - Per Frame

- Rack mount servers and AC enclosure additions

Part # B75481



1. Unpack the Alternating Current (AC) system extension hardware;

2. Conduct a physical inspection of the AC hardware;

3. Install and power AC system extension hardware into the existing AC frame;

4. Run and connect the AC power cabling from the AC frame to your supplied AC Power connection

point;

5. Label, run, and connect the interface cabling from the AC equipment to your network enclosure,








Your Obligations

















site.

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Services.















Project Assumptions


















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period.







herein.

Oracle Communications Consulting Operations Support Part #B87794

Description of Services Oracle will provide You with up to eighty-eight (88) hours of remote Operations Support (“Services”) related to Diameter Signalling Router (“DSR”), Eagle Signal Transfer Point (“STP”), Performance Intelligence Center (“PIC”), Policy Charging and Rules Function (“PCRF”), and Session Border Controller (“SBC”) (“products”), in Your Oracle Services environment, provided that such hours of Services may only be used for Oracle’s performance of any of the following: 1. Provide Operations Management services, as follows:

a. Review your existing operational and maintenance routines specific to the “products: 1) Validate base line system configuration parameters, 2) Execute procedures to balance the traffic and secure proper routing in the system, 3) Conciliation of user data across the number of databases in the system, 4) Monitoring of traffic trends, user behavior and system availability, 5) Perform health checks related to Hardware, Software, Network interfaces, and

Applications, and

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6) Execute procedures to validate High Availability functions in the platform. 2. Provide System Assessments and Usage Analysis Services, as follows:

a. Conduct a system assessment by collecting data on the following system attributes: 1) Central processing unit utilization and capacity levels, 2) Memory utilization, 3) Traffic throughput, transactions per second, sessions, maximum packet size, 4) Hardware obsolescence check, 5) Software release level, 6) System alarms for hardware, software and application issues, 7) System security log files, and 8) Call record correlation rate; and

b. Generate a report which lists the tasks performed, incidents or areas of improvement and recommendations for corrective actions; and

c. Diagnose the underlying cause of an incident and propose work-around(s) where practical and/or appropriate.

3. Provide guidance specific to the following topics: a. System performance and resources usage, b. Resource configuration and parameter settings, and c. Industry standards recommendations.


In addition to the obligations and assumptions stated in your order, you acknowledge that Oracle’s ability to perform the Services depends upon your fulfillment of the following obligations and the following project assumptions:

Your Obligations

1. Assist to clarify the configuration to external peers. 2. Provide system credentials to access to the Oracle Platforms. 3. Maintain annual technical support for the Oracle hardware and software with access to software

patches and updates made available by Oracle under separate contract throughout the term of the Services.

4. Maintain the properly configured hardware/operating system platform to support the Services. 5. Conduct the project with Oracle according to Oracle pre-defined and supplied project plan and

project management plan. 6. Limit Oracle’s access to any production environments or shared development environments to the

extent necessary for Oracle to perform Services. 7. If services are provided remotely, Oracle resources may provide Services via phone, a customer-

specific web portal (if ordered), and/or electronic communication. You agree that Oracle resources

may access Your systems, throughout the performance of Services, using an Oracle defined standard

virtual private network (“VPN”) or Oracle Web Conference (“OWC”). If a network connection

between Oracle and Your systems is required for Oracle resources to perform Services under this

order, You will provide access to Oracle as follows:

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i. You are responsible for ensuring that (i) Your network and systems comply with specifications

Oracle provides, (ii) all components of Your Oracle software environment are accessible through

the VPN, and (iii) the VPN is installed in a timely manner for Oracle to perform the Services.

ii. You are responsible for acquiring and maintaining any equipment and performing any labor

and/or activities necessary to set-up and maintain network connectivity at and to Your Oracle

environment.

iii. You will provide and maintain user accounts for, and access to, the VPN for the Oracle team

members, including but not limited to, Oracle’s onsite remote and offshore resources.

Oracle is not responsible for network connections or for issues, problems or conditions arising from

or related to network connections, such as bandwidth issues, excessive latency, network outages,

and/or any other conditions that are caused by an internet service provider, or the network

connection. If Your VPN client software and/or VPN infrastructure fails to allow Oracle access

to perform Services under this order, You agree to pay for any increased costs resulting from

Your failure. Oracle will prepare an amendment to this order for the change in the Services and

fees resulting from such failure. If You do not review and approve such amendment within five

(5) days after Your receipt thereof, Oracle may terminate its performance of Services under this

order.

Project Assumptions 1. The commencement and delivery schedule for the services will be mutually agreed to between you

and Oracle. 2. All Consulting Services will only be provided for Oracle Communication General Available ("GA")

product releases. 3. All documentation deliverables shall use the Oracle standard template. Any non-standard

document formats requested will require additional services. 4. Services purchased may not be sufficient to complete all tasks defined in the Description of OCC

Operations Support Services. Unused Services The Services must be used within twelve (12) months from your order’s signature date, unless otherwise stated in your order (“Professional Services Period”). Any Services not used within the Professional Services Period will be automatically forfeited by You, with no further action required of either party, and You will not be entitled to a refund, or any credit toward additional or other services, for any unused portion of the fees paid for any unused Services. You may not use the fees for any services other than the Services stated herein. Project Management

You and Oracle further agree to each designate a project manager who shall work together with the

other party’s project manager to facilitate an efficient delivery of the Services.

Documents

Oracle Communication Consulting SKUs · Oracle Communications Session Border Controller Basic Remote Configuration Service ... Oracle Communications Session Border Controller Maintenance