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Oregon’s Integrated Health and Human
Services Reference Model Operationalizing a Sustainable and Flexible
Model
Presented By:
Sheila Tolleson – Business Systems Analyst
Randy Canoy – MITA Project Manager
Agenda • Creating the Integrated Health and Human Services
Business Reference Model (IHHS-BRM)
• Business Reference Model • Introduction to the (IHHS-BRM) • New Functional Areas • Business Process Templates
• Operationalizing the Reference Model • Meeting Business Needs
• Information and Technology Reference Model • Data Catalog & Dictionary • Application Inventory
• Enterprise Architecture View
Mapping the IHHS-BRM
MITA Behavioral Health MITA
National Human Services Interoperability Architecture Supportive Organizational Business Processes
Integrated Health and Human Services Business Reference Model (IHHS-BRM)
New Functional Areas • Technical Support Mgmt. (6)
• Manage Help Desk Support • Manage Defects & Tracking • Manage Implementations &
Enhancements • Manage User Access Privileges • Maintain Business Continuity • Maintain Disaster Recovery
Plan • Current Project:
• Disaster Recovery team is using the BRM to ensure business continuity in the case of a disaster.
• Training Management (3) • Identify Training Package • Develop Training Package • Deliver Training Package
• Current Project: • Increase management
capabilities and competencies • Better succession planning to
ensure business continuity • Employee Satisfaction and
increased retention
New Functional Areas • Workforce Management (11)
• Monitor Employee Performance • Manage Labor Relations • Manage Employee Benefits • Manage Personnel Actions • Manage Employee
Communication • Develop Diverse Workforce • Manage Payroll • Manage Employee Information • Maintain Position Descriptions • Manage Recruitment • Maintain Personnel Policy
• Facilities Management (8) • Manage Facility Maintenance • Manage Workplace Health &
Safety • Manage Utilities • Manage Inventory • Manage Facility Security • Manage Emergency
Preparedness • Manage Real Estate • Manage Facility Administration
Business Process Templates Each Business Process Template includes: • Definition • Triggers • Steps • Systems Used • Data/Information • Capabilities • Maturity Level
Business Process Templates developed by Cognosante
Workforce Management Maintain Position Descriptions – [WM04]
A. Business Process Description The Maintain Position Descriptions business process is responsible for managing all operational aspects of developing new and modifying existing employee position descriptions. Position description information includes job duties, pay, work location(s), degrees/certifications, skills, and work experience requirements. This business process receives a request for addition, deletion, or modification to position description information, validates the request, and applies the addition or revision to the position description.
B. Business Process Steps Triggers: 1. Receive alert identifying business need requiring new or revised employee job duties to support
new business need. 2. Receive request from Manage Recruitment to obtain applicable position description for specific
recruitment need. 3. Receive request to create, inquire, delete, or modify employee position description information
from authorized individuals via email, mail, or telephone
4. Receive request to verify Employee information from authorized external parties. Process Steps: 1. START: Receive request from authorized individuals or agencies to create, inquire, delete or
modify position description. 2. Log request for new or modified position description. 3. Validate information submitted is correct and as complete as possible. Information complies with
syntax criteria and requestor has completed all required fields. 4. Validate authorization of requestor to define position description content. 5. Create, inquire, delete, or modify position description information. 6. END: State organization creates, inquires on, deletes, or modifies position description
information. Results: 1. State organization creates, inquires on, deletes, or modifies position description information. 2. Alert to Manage Recruitment business process to notify requestor that the position description is
ready for review. 3. Approved new or modified position description is filed and ready for use. 4. Tracking information is captured as needed for measuring performance and business activity
monitoring. C. Shared Data (systems and inputs/outputs-including interfaces) Systems: Inputs: Outputs:
Beginning to Operationalize • Creating workable tables from the SS-A data for
extraction, analysis, and the Portfolio Management.
• Portfolio Management • Taking business needs and mapping to business
processes for analysis • Evaluation of business needs against existing applications • Does this functionality exist? • Will this require new functionality? • Will or could other business areas benefit from this?
Mapping the IHHS-‐BRM to Oregon’s Strategic Technology Plan
Mapping Oregon’s Modernization Project to the IHHS-BRM
Examples of Impacted Business Processes:
Information and Technology Architecture
• Data & Data Types • Member data in multiple
systems • Programs supported
• Medicaid • SNAP, TANF • Waivered Services • Mental Health • Public Health
• Units with our Organization who use the system
Data Catalog/Dictionary and Inventory of Technology Assets Provides a horizontal view:
• Platforms • Various program languages
• System functionality, capabilities and maturity
• Total and Concurrent Users • Monthly Transactions • Internal and External
Interfaces
Foundation of the Enterprise Architecture Practice
Incorporated the IHHS-BRM into our Enterprise Architecture which allows our agencies to look at functionality across departments.
Enterprise Architecture View • Supports the seven conditions and standards which
have become ingrained in our architecture processes.
• Ability to make strategic decisions based on business, information and technology analysis.
• Sustainable and flexible model that can support any organization.
• Allows for the development of a SOA which provides service offerings to support key business operations.
Contact Information Presented By:
Randy Canoy – MITA Project Manager [email protected]
Sheila Tolleson – Business Systems Analyst
