1

Request for Proposal (RFP) for Automation of Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Subsequent Maintenance

& Enhancement & Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal

Ref No: IFCI/IT-327/2015-16/4823

PRE-BID QUERIES

Organisation : Sify Technologies Ltd. Query / Clarification Sought:

Sl. No. RFP Page No. Clause Details Query/ Suggestion/Clarification

IFCI Response

1 42,43 Payment Terms Suggested Payment Terms : On SRS (System Requirement Study) Sign-Off - 30% On UAT signoff (Inclusive of Data Migration) - 30% Cert-in-Certification - 30% After 3 months of Successful Go live - 10% Please confirm

Payment terms shall remain as specified in RFP

2 12 Development Platform

We would suggest both solution to be on a single platform - Microsoft. This will be easy for implementation and support. Please confirm.

Vendor may propose the Technology, as well as mention the details in the presentation.

3 22 Onsite Resource Engagement

We would suggest an 'Onsite - Offsite' model where certain activities such as requirement gathering and UAT would be done onsite and development and testing as an offsite activity. Please confirm.

The vendor may propose the

engagement model

depending upon the activity

of the project. The vendor

are expected to adhere to

project schedule.

However, Onsite resource engagement is required for Warranty Support and Annual Maintenance Support

2

4 24 Data Migration from the existing applications

Please give details of the systems (technology) from which data needs to be migrated. Information on data structure, format, availability (central / distributed) and volume would be required to size the effort.

SDF Portal is developed using Dot Net and SQL Server 2008. The sample data format and structure be made available in annexure2 & 3.

5 24 Training Please give a list of locations and expected number of end-users at each of these location whom we have to train.

Training would be provided at Delhi. The approximate number of users would be 30.

6 General Do we need to supply the entire hardware and associated software licenses to host and run the solution for the entire contract period? If yes, please provide the specifications for the required infra.

No , Vendor is only required to propose the infrastructure requirement.

7 28, 29 Delivery Timelines

Suggested Timelines - Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC): The implementation duration of the project shall be maximum of sixteen (32) Calendar Weeks for Phase I, and fourteen (30) Calendar Weeks for Phase II Sugar Development Fund (SDF): The implementation duration of the project shall be maximum of fourteen (30) Calendar Weeks from the effective date of Contract.

Both Portals are separate ones . Vendor is expected to complete the project as per the defined schedule in RFP .

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Organisation: Wipro Ltd.

Sl No

Page No

Clause Query IFCI Response

1 12 Development Platform: Solution provider can provide the solution bespoke using open source architecture

Do Customer want to develop using open Source?

Bidder are expected to propose the development technology.

2 18 Architecture Diagram

Do you required on Oracle database or any database can be used?

Any database can be used

3

No of concurrent user for using this portal

50

4

No of users who will be using this application

The number of users requiring the user id and password of the portal

will be around 2000

5

Do IFCIA is ready for using CAL based solution?

No

6

Please provide the details of workflow approval?

Tentative Workflow is enclosed

7 Cert-IN Audit Do IFCI has any specific agency for doing Audit? If yes, please provide the details?

No, Engagement of Cert-IN Agency is with Vendor Selected.

8 Do IFCIA is required onsite or offshore model for development and support?

The vendor may propose the

engagement model depending

upon the activity of the project.

The vendor are expected to

adhere to project schedule.

However, Onsite resource engagement is required for Warranty Support and Annual Maintenance Support

9 Do IFCI has any plan to migrate the existing portal to latest Technology?

Data Migration of SDF Portal is required.

10 Do IFCI has Ticketing tool for logging issues? If yes, please provide the details, otherwise do we need to factor ticketing tool in this proposal?

No, The vendor shall provide for the same.

11 Do you required mulita lingual site? No , Only English

12 24 Document Management System

Please explain more on Document Management System?

System should have facility to integrate with any standard DMS.

13 Do you required Payment gateway to be integrated? If yes, please provide the details

No

14 Do you required SMS alert notification to be integrated? If yes, please provide the details

Yes, System should have facility to integrate with SMS Gateway .

15 Do IFCI required reporting services? If yes, please provide the details?

Reporting Services are required. The vendor may incorporate appropriate reporting tool.

4

Organisation: Path Infotech Ltd.

Section Page

No Details Query

IFCI Response

Section1 12

Registration of Member

Lending Institution (MLI)

Any Open source Document

Management System is

required for complete

maintenance of documents or

file based document repository

is required which can be

accessed and controlled

through user role and access

managed by Application

Portal should have the

feature for the

documents and

integration with any

standard DMS - Document management

system with user based access,

roles and privileges

Section1 15

General Ledger System is asking for a complete

GL system whereas Basic level

GL system can suffice the

Application Requirement.

The solution proposed

is expected to meet the

functional

requirements.

-System must implement

various General Ledgers and

there reconciliation/

maintenance thereof, GL

posting, Balance Sheet, Profit-

Loss generation, integration

with existing GL system.

Section1 22

Onsite Resource Engagement Is IFCI open for Offline or

Online/ Offsite resource

engagement for Application

Support activities?

The vendor may

propose the

engagement model

depending upon the

activity of the project.

The vendor are

expected to adhere to

project schedule.

However, Onsite

resource engagement is

required for Warranty

Support and Annual

Maintenance Support .

-The vendor is required to

deploy onsite resources for

understanding the

requirements/ trouble shooting

/ new module development

etc. The skillset, experience,

and competency of the

resource being deployed will be

decided based on IFCI’s

preference. The leave of these

onsite resources shall be

governed by the leave Calendar

of IFCI.

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Section2 23

Change Management As per RFP, total of 350 Man

hours (1.5 Man Months) efforts

are considered for developing

the new modules under Section

1 and 2 (both the Applications).

Please confirm

This is part of change

management during

warranty period and

Annual Maintenance of

Portal. Any new

module where effort is

less than 30 days will

be part of the scope

and no extra payment

will be made.

-Development of new modules

where effort needed is less

than 30 man days will be

considered as part of the scope

and no extra payment shall be

made.

Section2 25

Warranty Support At Page no 29, Annual Support

Maintenance is mentioned as 3

Years whereas as on page 25, 4

years are mentioned. Which is

correct?

3 Years, Correction

required

-The vendor will assume total

responsibility for the fault free

operation of implemented

solution and maintenance

thereon, during the on-site

warranty period of six [6]

Months after acceptance

Certificate issued by IFCI. The

vendor shall provide necessary

maintenance services for

subsequent four years after

end of initial warranty period

of [6] Months.

Section2 25 SDF Portal Please provide us details

around current structure of

SDF portal. For example

Information architecture or Site

Map or any other related

document.

Please refer Annexure 2

& 3 .

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Annexure

21 88

Pre-Qualification Eligibility

criteria

The current requirement is

more of a web based

application that can be

accessed with the help of

browsers. However, eligibility

parameters leads to web

portal. We would recommend

for corrective action on this. If

possible then we should

consider web application

instead web portal.

Correction to be made.

5 (Marked yellow) to be

changed 2. The bidder should have a

proven track record of

successful implementation of

Five dynamic web portal in

India in last three years on its

own without consortium.

Out of five, the organization

should have the experience of

developing 5 based web portal

for the Government

/PSU/Financial Organization.

Annexure

21 88

Pre-Qualification Eligibility

criteria

We assume that entire

application will be deployed at

IFCI provided data center. Thus

we do not find much of

relevance for ISO 27001 here.

Technical Evaluation

Committee may take a

review.

The bidder must be ISO 9001 &

ISO 27001 certified company

and the certificate needs to be

validity.

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Organisation: Mastek Limited

S. No.

Section No.

Clause No Reference/

Subject Clarification Sought

IFCI Response

1. Section-I (P12)

General Scope

Development Platform Solution provider can provide the solution bespoke using open source architecture.

1. Is ‘open source architecture’ a mandatory requirement? 2. Alternatively, is it allowed to provide solution on the .net based framework which has been proven and robust due to multiple implementations?

No Comments

2. Application Processing

o Authorize

Application -

capability for IFCI

user to authorize

applications (P13)

1. Please explain the process of authorizing the application of the debtor to MLI by IFCI.

Indicative Workflow of the scheme is enclosed

3. Accounting Module (P13)

The system must handle end to end automated processing of all payments, fees, interest calculation, overdue, fines etc. The vendor has to completely automate the accounting of Guarantees sanctioned. All financial transactions would be done using the system.

1. It is assumed that IFCI provides the guarantee to MLIs for lending the funds to the end customers (CEGSSC). Therefore, these transactions except the Guarantee Fee and related charges do not enter the Books of Account of IFCI. Probably, the IFCI may not execute its subrogation rights directly and assign it to MLI. In this context, please explain ‘end to end processing…’ and ‘all financial transactions’ scope. 2. Prior to undertaking the CEGSSC responsibility, was IFCI involved in directly providing Credits to its Industrial Customers without involving the MLIs? Does this broad description of the Accounting Module refer to these aspects? Does the RFP scope include all these earlier activities also?

The end to end processing covers all the sub heads in the Accounting Module.

The description mentioned in the RFP are only related to the CEGSSC

4. Funds Management

(P15)

The system must be capable to manage/maintain funds for the said scheme.

1. Is it referring to CEGSSC? What about the earlier ongoing business with the Industrial customers?

The descriptions mentioned in the RFP are only related to the CEGSSC scheme. The CEGSSC corpus needs to managed/ maintained.

5. Section II (P25)

Warranty Support

The vendor shall provide necessary

Financial bid format says post warranty support is required for 3 years whereas warranty

3 Years, Correction required

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maintenance services for subsequent four years after end of initial warranty period of [6] Months

support clause on page 25 says four years support required. Please clarify.

6 .

Section I (P20)

Team and Staffing

If there is any

change in the Team

Structure before

the end of

Warranty period, a

penalty of 5% of

Total Cost of

Ownership (TCO)

will be imposed on

the vendor.

Attrition rate is one of the highest in IT industry hence such penalty clause will act as deterrent for bidders. Since most of the IT companies have adopted CMMi L5 certification, they are process oriented rather than people oriented. However in case of any team member change, bidder will inform IFCI one month in advance and appoint new resource with same experience and qualification after proper handholding. IFCI may interview the candidate before appointment. Request you to please remove this penalty clause.

Already clarified in Pre-bid Meeting

7. Annexure 17

(P83)

Project Management Guidelines

No more than 1

change in the Team

Structure is

allowed during

each year of

Annual

Maintenance,

failing which, a

penalty of 5% of

Annual

Maintenance

Charges (AMC)

will be imposed on

the vendor.

Attrition rate is one of the highest in IT industry hence such penalty clause will act as deterrent for bidders. Since most of the IT companies have adopted CMMi L5 certification, they are process oriented rather than people oriented. However in case of any team member change, bidder will inform IFCI one month in advance and appoint new resource with same experience and qualification after proper handholding. IFCI may interview the candidate before appointment. Request you to please remove this penalty clause.

Already clarified in Pre-bid Meeting

8 Annexure 16, Page

82

Evaluation & Award

Criteria – pt.2

Supporting Document: The bidder must also enclose an undertaking stating that all the manpower deployed for execution of the contract would

Request you to allow subcontracting for enhancing the skills of the bidder for some proposed of the proposed such as DBA, Optimizer and Network Administrator etc. As these are specialized roles and will enhance the capabilities of

Already clarified in Pre-bid Meeting

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be employees of the bidder’s company and under its own payroll

Prime bidder in project execution.

9 General We request you to allow bidders to propose the onsite/offshore model wherein the team will travel onsite on need basis as per the project requirements and will develop the application or carryout enhancement and AMC support activities from offshore. Please confirm?

The vendor may propose the engagement model depending upon the activity of the project. The vendor are expected to adhere to project schedule

10 Section-I (P12)

Document Management

System (P15)

‘No details provided about Application / Portal functionality to be provided using DMS!

1. Is DMS referring to the COTS? 2. What all features of the DMS are to be used and for which functions?

Portal should handle all the documents and integration with any standard DMS is required.

11 Section-I

(P12)

User Support (P15)

…. Complain will be auto transferred to the selected implementing agency and nodal officer of the portal for further escalation….

1. Does ‘selected implementing agency’ means ‘multiple agencies’? 2. Under what circumstances will there be multiple agencies for the Portal?

No, it seems understanding gap. A helpdesk module for external users is envisaged to address the Queries raised by the Users.

12 Section-I

(P12)

Context Diagram of

CEGSSC (P16)

Foot Note: Note: Please refer to Annexure 21 for scheme details and tentative report formats.

1. Annexure 21 (P88) is about ‘Pre-

Qualification Eligibility criteria’

while Annexure 22 Scheme Details

and Tentative Report Formats

(P89-100) & Annexure – I Credit

Enhancement Guarantee Scheme

for Scheduled Castes (SCs) (P101-

102) & CHAPTER II: SCOPE

AND EXTENT OF THE

SCHEME (P103 to 105 it is 102

due to error) contain the Scheme

Details.

2. Please confirm the above

observations.

Typo Error in RFP . Observations are in order.

13 Section II Enhancement, Ongoing

Maintenance and Support

for Sugar Development Fund (SDF)

Portal (P22 - )

1. There is a confusion about the Scope related to the existing non-CEGSSC Business Activities of IFCI, CEGSSC Portal and SDF Portal. 2. Please clarify.

No Comments.

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Annexure I

START

MLI through its regional office, after in-principle

approval for the proposal, requests IFCI for

issuance of Registration No. for the loan

application

IFCI issues registration number to the MLI

Sanction letter

received within

stipulated time?

MLI sends the sanction letter to IFCI within 30

days/stipulated time

IFCI Cancels the Registration

number

STOP

IFCI issues Guarantee Payment Notice(GPN) to

MLI’s ZO, for payment of guarantee fees. IFCI

conveys the Unique Borrower ID and Guarantee

cover through GPN

Continued on Page

2

MLI requests for extension

for validity of registration

number

Extension

Granted?

No

NO

Proposal satisfies

the eligibility

criterion

IFCI Conveys to MLI that

the guarantee cover

request is not eligible

STOP

NO

YES

11

MLI pays the Guarantee fees within 30 days of

first disbursement of loan/GPN, which ever is

later but not later than 90 days in any case

MLI pays the

fees in time

IFCI follows up with MLI if the fees is

not paid within 30 days

Fees paid

before 90

days

IFCI Cancels the

Registration

number/Guarantee

Cover after approval

from the competent

authority

STOP

IFCI confirms the issuance of guarantee cover.

IFCI issues the letter for Payment of Annual

renewal fees(ARF) to be paid by MLI.

MLI pays the ARF

within time?

NO

YES

YES

NO

NO

Continued on Page

3

MLI seeks extension

of Payment of ARF.

Extension Granted?

YES

12

On Receipt of Annual Renewal Fees

Payment in the

accounts are regular

through-out the

tenure of loan?

The account is closed by

repayment of loan

IFCI, for closure of account,

issues letter to MLI after

receiving ‘No due certificate’

from MLI.

STOP

If the account becomes NPA, MLI post doing

mandatory recovery efforts, as mentioned in the

scheme, files claim after guarantee invocation

with IFCI.

IFCI Checks the documents and satisfies

whether the guarantee invocation has

been as per the extant guidelines.

Continued on Page 4

Claim is as per the

extant guidelines?

No Claim Eligibility, So IFCI cancels the

Guarantee cover after approval from

Competent Authority

YES

NO

YES

NO

13

IFCI shall pay the 75% of the amount in

default within 30 days of preferring the

claim by MLI and receiving NOC from

MOSJ&E and subsequently from C.A.

On Conclusion of recovery proceedings

and post appropriation of the recovery

amount towards recovery expenses of

MLI, The remaining amount is being

appropriated between MLI and IFCI as

per the extant guidelines.

After approval from Competent

Authority, IFCI issues the letter of

account closure to MLI.

STOP

14

Annexure 2

15 Annexure 3