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TQM
Total Quality ManagementApproach a company uses day to day7 strategies
Leadership Information and analysis Strategic planning Human resource development and
management
TQM
Strategies continued Process quality management Quality and operational results Customer focus and satisfaction
• Often focus is on the customer – so last but not least- customer driven success
Quality Assurance
A unit that is part of the whole US CFR – United States Code of
Federal Regulations- defines the quality unit’s job
Approve or reject all materials associated production of any product – includes containers, components, labels, other packaging materials
Quality
Ensure purity- # 1 goalAlso strength and qualityNew biotech lose site of quality –
develop science first, then qualityShould be done in parallel to have
less problems laterRole of QA better established in large
pharma
Quality Control (QC) within QA
QC is a testing functionDefined as fitness for useNeed to be integrated throughout
processFitness for use divided into several
components - next slide; these 4 major components subdivided into further categories - THESE important regardless of product
Manage from the top down
Upper management sets tone for company style and compliance
Biopharm products complex- therefore need “quality of manufacture”
CFR definition of QA unit - 7 points
QA function(pertaining to a non-clinical lab)
1. Maintain master schedule sheet2. Maintain protocol records3. Inspect each phase of study4. Submit periodic written status reports5. Ensure SOPs are followed 6. Review final study report7. Prepare a signed statement (with
inspection dates, etc. for final study).
QA vs. QC
Will discuss more later, but major point of confusion
QC function limited - testing methods“Controls the product” in productionCFR does not clearly define QC- more
of a QA definition
Product production
QA defines systems and methods to ensure quality of a product- QC tests various aspects of a product as it is being developed
Which function: QA or QC?
SOP for measuring pH of a production runmeasuring pH of a production run 3 X dailyfilling in batch recordsdeveloping batch recordsigning and dating batch recordconfirming integrity of raw materialdefining raw material to be used in
production
Routine QA functions cont’d
Raw material receipt
Product release
Product Specifications
Training
Validation
Other QA Functions
1. Company awareness long and short term goals QA part of business involvement team if QA operates as a separate group
company not as successful upper management must commit to QA sometimes overlooked in biotech
Other QA Functions cont’d
2. Product knowledge without it failure is likely know the product, process used to
develop it, support systems, and product use (e.g. target population- FOSAMAX example - older population, people with arthritis, people with difficulty sitting up)
AGAIN, product defined by systems established to assure its consistency
Other QA Functions cont’d
3. Facility knowledge function of equipment function of local environment of
production facility need personnel expertise in these areas
- proper training, etc. don’t work in a vacuum
Other QA Functions cont’d
4. Networking through outside organizations regulatory agencies other companies with similar product
line conferences understand industry and regulatory
standards
Other QA Functions cont’d
5. Risk analysis/decision making analyze situations make recommendations- if so, assure proper
modification of SOP risk/benefit ratio to modification of SOP
Page 8 - quality systems functions and percentage at various companies http://www.mtm-laboratories.com/janusmtmportal/portal/template/Home/action/news_4.html
Establishing QA
Define the function of QA (chicken and egg problem)
Should start before production of material to be used in Phase 1 clinical trials
Start when biotech company is smallWhat quality systems are neededRisks of leaving out some QA functions?
New company QA
What type of productComplexity of end materialProduction methodFinancial considerationsStage of development
is product in-licensed? is there some parameters for product
development already determined?
Factors to achieve Quality
Page 9-10 (points 1-12)Key points:
Quality indicators discussed not hidden- problem in other sectors of company, not just quality (e.g. Vioxx, was everything transparent?)
resource allocation good exchange of dialogue accept responsibility (e.g., Tylenol case)
QA functions
Assay development and validationequipment validationprocess validationvendor qualificationsraw material and product specsdocumentationQC testing
People, people, people
In-house expertise (product & quality)need for external expertise (advisory,
etc.)add staff as need arisesproper trainingother company personnel should be part
of day-to-day QA decisions and processesavoid attitude that QA is not needed
QA organization
Figure 1.3, Page 11
Compares organization at various stages of a company
Large pharma has a separate QA department with significant staff
Day-to-day goals
Setting standards sets standards for goals for both QA group
and entire company written especially important for process deviations based on expectations and outcomes for
productHow is the experience gained with a
product?
Day-to-day cont’d
Implement training can’t really do it here in class- need to be on
the job; but learn the basics here (e.g., microbiological procedures - sterile technique)
ongoing training needed make time for training (can easily be cast
aside) make training a goal (objective) of the
employee’s yearly plan- reward built in
Day-to-day cont’d
Feedback constructive realistic communication key support time commitments and
constraints What is your time back up plan?
How does a company look pre-GMP?
Small company- few to a few dozen employees
mostly research scientistsvery few others as administrative,
production, testing and supportoperating style develops quickly
“corporate culture” problems with this during mergers
Pre GMP company
Creative and fastlong hours for employeesgood interactionreact quickly to issues - not much red tapeless documentation - many things decided
verbally with no paper trail- can lead to problems as the company grows
costly
GMP compliant company
Large pharmaceutical companiesmany employees in production,
testing, support and administrativeequal or outnumber R & D scientistsfollow accepted, validated, approved
methodsslower to changelarge volume of documentation
Moving from Pre- to GMP
Company has identified product to produce; plan needed to develop product under GMP
Be part of company master plansite able to produce GMP product or must
find alternate manufacturing facilityRegulatory affairs personnel - always jobs
in this area!
Moving to GMP
Finalize planDetermine budget (may be when a
company goes public)START the project
I’ll say it again: documentation!
How is the documentation used?
GMP required documents
Process variablesanalytical methods used to
determine quality of intermediate and final products
functioning of support systems facility is functional and suitable clean and functional equipment reproducibility
Clinical production
Need GMP here, tooincluded to document:
raw materials labeling batch records equipment/building preventative
maintenance Yields Figure 2.1, page 19
GMP training
On-the-job training necessary“validation” of personneltrainer content expert; experience as
instructorupper management acknowledges the
need for on-going trainingoften external trainers brought in
(certified)
GMP training
Audits - internal and follow same GMP guidelines as external audit written and well organized follow approved procedures auditors trained and from outside
immediate work areaExternal audits include review of
internal audits, although not FDA’s current policy
Documents for auditing
Master schedule generated up to 2 years in advance may be included in SOP internal audits not surprise but, not a time to do everything at last
minute; must perform duties regularly hold post-audit meeting have corrective action and back-up plans