Organization Overview and StrategyMike Butler, President, Operations and Services

Measuring Success Yesterday & Tomorrow

Providence Health & Services | 2014 GOVERNANCE CONFERENCE

Our Mission to Our Communities

$951m 2013

+ 12%

Our People & Our Mission

92%2013

Top Two Box

Our People & Our Promise

72% 82%2013

Top Two Box

Our People & Their Voice

10%2013

Norm

Our Leaders & Their Commitment

7%

2013

Norm

Our Patients & Our Quality

.83 .782013

O/E Ratio

Our Patients & Our Service

3.0%2013

Combined

Our Epic 1.0

24, 2400, 24

2013

MonthsPracticesHospitals

Our Financial Performance

-85%, $975m, 181

2013

NOI Budget EBIDTA Days Cash

Our Changing Market & Share2013

-4.99%

-1.03%

4.99%

-0.27%0.91%

3.17%AKWAORCAPH&S - AKPH&S - WAPH&S - ORPH&S - CAPH&S Total

Measuring What Matters

Providence Health & Services | 2014 GOVERNANCE CONFERENCE

Aligning Our Success Measures

• Mission & values• Strategic outcome & pillars• Operating model• Industry transformation• Core leaders• Metric drive• Drive competitive excellence

2014

Inspire and Develop Our People

Core Leader EngagementCaregiver Health Index

2014 New Success Measures

Building Enduring Relationships with Customers

My Chart Activations Patient Loyalty Index

2014 2014 New Success Measures

Clinical Excellence Index

Create Alignment with Clinicians & Care Teams

2014 New Success Measures

Develop and Thrive Under New Care Delivery Models

Primary Care Panel SizeClinical Network Performance

2014 New Success Measures

2014 New Success Measures Grow by Optimizing Expert-to-Expert Capabilities

Free Cash FlowUnique Patient Count

Develop and Thrive Under New Care Delivery & Economic Models

Salary & Supply Cost

2014 Foundational Success Measures

Net Revenue

Community Benefit

2014 Foundational Success Measures

What’s Possible, Together

Retail Excellence

Institutes of ExcellenceHealthiest Communities