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ORGANIZATIONAL BEHAVIOR
OBPrescribed book
Organizational Behavior9th Edition Fred Luthans
Syllabus Ch 1,2
4-912-1417
Internal Marks 50
> Quizzes 10 > Assignments 10 > Class participation / attendance 05 > Mid term Test 25
External 50
Total 100
Pass percentage 50
Semester Work load Quizzes 6 ( 3 each before & after mid term ) Assignments 2 ( 1 each before & after mid term ) Midterm Test 1 ( in 7th week ) Terminal Exam 1 ( in 15th week )
Attendance A minimum of 11 classes must be attended
Evaluation
Mid Term Test Will be of one hours duration, and will be fallowed
by lecture. Result will be announced next week.
Sessional MarksWill be announced in the last class before
terminal exams. Terminal Exam Paper
Will be of 3 hours duration canting approx 14 question of which at least 9 will have to be attempted.Exam will be held according to date sheet from 2 to 5 pm.
ORGANIZATIONAL BEHAVIOR
is defined as:-
The understanding , estimation and management of human behavior in organization.
MANAGEMENT The process of getting activities completed efficiently and effectively with and through
other people.
It is manipulation of resources to achieve objectives.
resources men
money
material
machine
man is the most important resource.
BEHAVIOR
A manner of acting or conducting.
The way one conducts oneself.
ORGANIZATION
A formal intentional structure of positions, roles and functions to achieve organizational objectives.
Why Study OBStudy of OB provides specific, necessary
background and skills to make managers effective with the human dimension of management.
BEHAVIOR CHANGE CAUSES
Change in Working Conditions / surroundingPersonalityAttitude PerceptionEthics, values, beliefs, norms,MotivationNeedsStress Anger Happiness
METHODOLOGY FOR STUDY
• Experimental Studies– Hawthorne Studies
• Scientific Perspective– Starting with theory– Use of research– Validity of studies
THEORETICAL FRAMEWORKS
• Cognitive
• Behavioristic
• Social cognitive
COGNITIVE FRAMEWORK
• Cognition is the act of knowing an item of information.
• Knowing, perceiving, conceiving as an act distinct from emotion and sentiments.
BEHAVIORISTIC FRAMEWORK
• Use of conditioning experiments to formulate
• This method is environmentally based.
SOCIAL FRAMEWORK
People are self-aware and engage purposeful behavior
People learn about their environment, and then alter behavior.
ORGANIZATIONIt is a formalized intentional structure of roles and position.
It is a structure or network of relationships among individuals and position in a work setting, and the processes by which the structure is created, maintained and used
It is a deliberate arrangement of people to accomplish some specific purpose.
Characteristics of Org.
1. Distinct purpose
2. Deliberate structure
3. People
Org. System
System : is a set or inter–related and inter-department parts arranged in a manner that produces a unified whole.
• Open system• Close system
Open System
A system that is dynamic and interacts with its environment.
Closed System
A system that is not influenced by or does not interact with its environment.
ORG. STRUCTURE
A frame work of an org. expressed by its degree of complexity, formalization and centralization.
ORG. DESIGN
The development or changing of an organizational structure.
FORMALIZATION
The degree to which an organization relies on rules and procedures to direct the behavior and work of its employees.
CENTERALIZATION
The concentration of decision –making authority in upper management.
DECENTERALIZATION
The handing down of decision – making authority to lower levels in an organization.
DEPARTMENTALIZATION
The process of grouping individuals into separate units or departments to accomplish organizational objectives.
DEPARTMENT
A Department designates a distinct area, division or branch of an organization over which a manager has authority for the performance of specified activities.
PROCESS OF ORG.STEPS1. Establishing objective2. Formulating supporting plans & policies3. Identifying activities necessary to accomplish these
(1&2 above)4. Grouping these activities in the light of human and
material resources available and to the best way of using them.
5. Delegating to the head of each group the authority necessary to perform the activities.
6. Tying the groups together vertically and horizontally through chain of command and flow of communication.
PURPOSES OF ORG.
• Divide work to be done into specific jobs & departments
• Assign tasks and responsibilities associated with individual jobs
• Coordinate diverse organizational tasks • Clusters jobs into units• Establish relationships among individuals ,
groups and departments• Establish formal lines of authority • Allocate and deploy organizational resources.
TYPES OF ORG.
• Mechanistic
• Organic
• Team-based
• Boundary-less
• Matrix
• Strategic Business Unit
MECHANISTIC ORG.(Bureaucracy)
A structure that is high in complexity, formalization and centralization
• Permanent
• Shared responsibility
• Work by the book
ORGANIC ORG. (Adhocracy)
A structure that is low in complexity , formalization and centralization .
• Transient
• Adhocism
• Creative
TEAM-BASED ORG.
A set up made of work groups or teams that perform organization’s work.
BOUNDARY – LESS ORG.
A set up whose design is not defined or limited to boundaries imposed by a pre- defined structure
Also knows as Network org, modular or virtual org.
MATRIX ORG.
A set up that assigns specialists from different functional departments to work on one or more projects that are led by a project manager.
STRATEGIC BUSINESS UNIT(SBU)
A set up for a single business that is independent of main organization and formulates its own strategy.
• Unique mission
• Specialized competitors
• Separate plans / resources
SET UP OR ORG. Vertical
Horizontal
Vertical
• Many tiers (levels)
• No of subordinates three or less than three
Horizontal
• Few tiers
• No of subordinates six or more than six
Vertical Set up
Advantages• Close supervision• Close control• Fast communication
Disadvantages• Many level of management• Excessive distance between the top & lowest level• Close involvement by superiors in work of subordinate• High cost due to many levels
Horizontal Set upAdvantages• Superiors are obliged to delegate• Clear policies are made• Subordinates are carefully selected
Disadvantages• Overloaded superiors become decision
bottlenecks• Superiors may lose control• Over all work suffers
Culture
Culture is the general pattern of behavior, shared beliefs, values, and norms among members of a society.
Org. Culture
It pertains to the values and beliefs shared by employees of an org. and the general pattern or their behavior.
Manifestation of Org. Culture
• Formal rules and procedures
• Formal code of behavior
• Rituals, traditions, customs
• Jargon, jokes
• Formal dress code
• Pay & benefit systems
Creating Org. Culture
• Birth of a new enterprise
• Creation of a core management group
• Sharing of common vision amongst the CMG
• CMG begins to act in concert and develop dominant values, philosophy norms and org. climate etc.
Maintenance of Org. Culture
Steps of Socializations
• Selection of entry – level personnel
• Placement on the job
• Job mastery
• Measuring and rewarding performance
• Adherence to important values
• Recognition and promotion
Changing of Org. Culture
Requirement
• External environment has drastically changed
• Merger
• Internal environment changes
Guidelines for changes
• Assess the current culture.• Set realistic goals that impact an bottom line.• Recruit outside personnel with appropriate
industry experience.• Make changes from the top down.• Include employees in change process.• Removal all old cultural reminders.• Anticipate problems and take care of them.• Move quickly to bring changes.• Pe persuasive and persistent.
ORGANIZATIONAL REWARD SYSTEM
Money is the positive reinforcer•Money as a reward•Effectiveness of pay•Method of Administering of pay•Pay for performance•Now pay techniques•Organizational recognition
Effectiveness of Pay
Basic need Pay and morale Pay vrs efficiency Pay vrs power & status Pay vrs expected outcomes
Method of Administering Pay
• Base pay• Merit pay• Pay for performance
Base pay : determined by market condition
Merit pay : tied to some pre – determined criteria
Pay for performance : Individual performanceGroup performance
New Pay techniques
Standard pay technique provides for minimum compensation for a particular job. It does not reward above – average performance nor does penalize below average performance.
Commissions beyond targets Rewarding leadership effectiveness Rewarding new goals Pay for knowledge Skill pay Competency pay Broadbanding
NON – FINANCIAL REWARD
Social rewards Feed back as a reward Job related rewards
Social Rewards
Consumables Manipulatables Visual and auditory Socialability
Feed back as a Reward
Feed backup enhances individual performance
Positive Immediate Graphic
Job Related Rewards
More responsibility New title Special assignments Authority to schedule own work Flexible hours Participation in decision making Knowledge training
Recognition as an organizational Reward
Recognition Vrs Money More important Not time bound / anytime Many forms
• Formal Recognition
• Social recognition
Traditional Benefits
• Required by law• Organization given
• Old age benefits• Disability insurance• work compensation• Medical cover• Pension / gratuaty• Paid leave• Life insurance / group insurance
Newer Benefits• Wellness program• Life-cycle benefits• Flexible cafeteria-style benefits• Shopping benefits• Legal services• Schooling (in org / company run schools)• Jobs (in above, for wives/ sons/ daughters)• Recreational benefits• Home / auto loans