ORGANIZATIONAL BEHAVIOR & WORKPLACE SAFETY: PROMOTING A SAFETY CULTURE · 2016-10-30 · ORGANIZATIONAL BEHAVIOR & WORKPLACE SAFETY: ... PROMOTING A STRONG SAFETY CULTURE Health and

HRC 2013 All rights reserved

Eng Raed Al-Marzooqi Head-Occupational Health and Safety Section

Health & Safety Dept. – Dubai Municipality

ORGANIZATIONAL BEHAVIOR &

WORKPLACE SAFETY:

PROMOTING A SAFETY CULTURE


What it takes to build an Effective Safety Culture

at the Workplace A

B

D How a Safety Culture may get damaged-

Indicators of a Negative Safety Culture

How to Develop and Promote a Strong Safety Culture

PRESENTATION OBJECTIVES

C Assessing and Improving Safety Culture

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WHAT IS A SAFETY CULTURE ?

Shared beliefs, practices and

attitudes that exist at an

establishment.

Culture is the atmosphere created by

those beliefs, attitudes, etc. which

shape our behavior.

A set of core values and behaviors

that emphasize safety as an

overriding priority.

Expressed through what is said and

done — through behavior.

Unique to an organization.

Doing things right even when nobody is around

VALUES

BELIEFS ATTITUDES

PERCEPTIONS


SAFETY CULTURE PROCESS

Build an Effective Safety Culture at the Workplace

CONTINUAL IMPROVEMENT

Develop and Promote a Strong Safety Culture

Assessing and Improving Safety Culture

IMPLEMENT CHANGE

BUILD PROMOTE ASSESS


A. WHAT IT TAKES TO

BUILD AN EFFECTIVE

SAFETY CULTURE AT THE

WORKPLACE


5.Information/ Measurement

2.Empowering Behavior

3.Awareness / Communication

COMPONENTS

KEY

1.Management Commitment

4.Adaptability

BUILDING

6.OTHERS

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BUILDING AN EFFECTIVE SAFETY CULTURE

Create and involve Executive safety champion

Involve all levels early on in decisions

Explain why involvement of all levels is crucial to

success

Establish safety committees & track

engagement

Give People Time to Do Safety in their Job

Get buy in for new processes

1. MANAGEMENT COMMITMENT

Get buy in from all levels of the organization

(leadership, supervisors, employees)

A Visible management is very important component of an effective health

and safety culture.

YOU WILL ACHEIVE THE LEVEL OF SAFETY

THAT YOU MAY DEMONSTRATE YOU

WANT TO ACHIEVE



Promote safe behaviors and attitudes

Empowerment

Behavior -based evaluation

Promotion and reward of enthusiasm and good

results

2. EMPOWERING BEHAVIOR

Part of everyday work at all levels



3. AWARENESS/COMMUNICATION OF THE SAFETY CULTURE

Communicate expectations to employees

Communication of the safety culture

throughout the organization without fear of

criticism or retribution

Surveys to monitor attitudes and feelings about

safety

Training to increase involvement

Prepare through training :

Promote safe behaviors and attitudes

Endorse importance of safety for effective on -

the -job behavior

Extend your safety culture to your supply chain

and contractors

Make Safety Visible

Verbal, Written & Graphic



Be willing to find and fix problems

Celebrate finding a problem instead of

hiding it

Have systems to address change ready

Systematic identification and

assessment of hazards

Devising and exercise of preventive

systems which are subject to audit and

review; in such approaches, particular

attention is given to the investigation of

error.

4. ADAPTABILITY

Incorporate and Be prepared for change



Increases accountability – clear indication

that the organization cares and is monitoring

Non-safety employees more likely to feel

involved and give their input

Quicker identification of trends

Display board/e-dashboard/report cards

Display stats that reflect your objectives

Setting and monitoring of relevant

objectives/targets, based upon satisfactory

internal information systems

5. INFORMATION/MEASUREMENT

You can’t manage what you can’t see

Safety has to be made visible

Measure & Monitor


BUILDING AN EFFECTIVE SAFETY CULTURE-WHY?

Safety Culture Predicts Safety Performance!!

Key to preventing Accidents and Injuries!!

Build Trust within the Organization!!

Safety becomes 1st thought before starting any job;

Employees understand the company values safety!!

SAFETY CULTURE

“WHY?”

YOU ASK…


B. DEVELOP & PROMOTE A

STRONG SAFETY CULTURE


DEVELOPING A SAFETY CULTURE

When it comes to developing a safety culture, organizations typically

follow these stages:

Assessment:

Observing and analyzing unsafe

behaviors and prioritizing changes

1

Assessment





Planning:

Establish behavior goals and

process for achieving them

2

Planning





Implementation:

Introduce and encourage safe behavior

3

Implementation



When it comes to developing a safety culture, organizations typically follow these stages:

Measurement:

Evaluating, recognizing and rewarding safe behaviors

4

Measurement


PROMOTING A STRONG SAFETY CULTURE

Start with the

Top Management Leadership and Commitment from the top which is genuine and visible.

This is the most important

feature.

STEP

1



POLICY statement

of high expectations

conveying

a sense of optimism

about what is possible

supported by

Adequate codes or practice and

SAFETY STANDARDS

STEP

2



Health and safety should

be treated as other

corporate aims, and properly resourced.

STEP

3

Provide the personnel

and financial

resources necessary to

properly implement this

culture



’Ownership’ of

health and safety must permeate all levels of

the workforce.

This requires involvement of all employee,

training and effective communication

4

STEP



What goals are used in

your organization?

5

STEP

Commonly understood and agreed

Goals. Realistic and achievable

targets should be set and performance

measured against them.



Incidents should be

thoroughly investigated

6

STEP

Root Cause is determined

-the right way



Consistency of behavior against agreed standards

should be achieved by auditing and good

safety behavior should be

a condition of employment.

7

STEP



Deficiencies revealed by an

investigation or audit should be remedied

promptly.

STEP

8

Strong Audit and scrutiny arrangements



Management must receive

adequate and up-

to-date

information

to be able to assess

performance.

STEP

9



10 Acceptance that is a long-

term strategy which requires

sustained effort and interest.

STEP

10

Acceptance of responsibility at and from

the top, exercised through a clear chain of

command, seen to be actual and felt through

the organization.


C. ASSESSING &

IMPROVING SAFETY

CULTURE

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Examples of Assessment :-

Staff surveys

Event reviews

Checklist for safety culture

elements

Interviews

Checking records to see that

the minor concerns are in fact

being reported

Meetings, observation etc.

2

EXAMPLES

ASSESSING SAFETY CULTURE



Perform assessment

using an internal team

with some external help.

Use professional

expertise for statistics etc.

but own the methodology

internally as far as

possible.

3

MEASUREMENT


To Be Safe, You Should Assess

Your Safety Culture


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Makeup of the workforce (Especially migrant workers);

Changes in industrial structure

(rise of the service industry);

Industrial scene (new technologies and the use of new chemical substances)

Dubai’s Economic diversification

2012

2014

Growth is 4% annually from 2012-2014

Diversification of work hazards

Economic diversification

Safety culture is still in the development stage so further progress on Safety

culture is called for…


ASSESSING SAFETY CULTURE-SUMMARY

The desired safety culture should be described in a structured

framework

A set of assessment tools can be developed to find out how the real

culture matches up to the desired culture

The results need careful interpretation

Improvements can then be made



IMPROVING SAFETY CULTURE

Obtain Top Management Commitment

DESCRIBE THE DESIRED CULTURE in a structured “framework”

Build a Common Understanding of Culture

ASSESS THE EXISTING CULTURE

Communicate the Assessment Results

Identify Gaps, Root Causes and Key Initiatives to Improve

Communicate the Direction and Engage Supervisors & Staff

IMPLEMENT CHANGE



HOW A POSITIVE SAFETY CULTURE

MAY BE DAMAGED?


NEGATIVE SAFETY CULTURE

Top

Management

not openly

supportive of safety.

Management doesn’t value or follow safety rules

1

Failure to deal with non compliance of safety rules.


Lack of open communication

Role ambiguity

2



Safety rules used to discipline employees.

3


Staff feeling

undervalued

(fault finding)


Management

production is

prioritized over

safety

4


Job demands


5

Management’s safety concerns are

more about a good

safety record than

about the safety of employees.



SAFETY

TRAINING &

AWARENESS

DM OHS SECTION-SAFETY CULTURE

A B C

SAFETY

SYSTEMS-

INSPECTIONS

&

REGULATIONS

SAFETY INFRASTRUCTURE

SMART GOVT.


DM HEALTH & SAFETY AWARENESS & TRAININGS

Annual Programs for DM Staff (H&S, Leadership, Management related) (more than

4000 of DM workers (labors)

1000 of (unit and section heads as well as office in charge)

Other Government Bodies.

Training Priorities:

DM Occupational Health and Safety offers a wide selection of training courses to

help broaden worker and employer knowledge on the recognition, avoidance,

and prevention of safety and health hazards in their workplaces.

Examples of Trainings being conducted:

Heat Stress

Fire Safety Awareness

Electrolyte Importance

Office Ergonomics

Chemical Safety etc.


B

E

N

E

F

I

T

S

DM SAFETY INFRASTRUCTURE-SMART GOVT.

B

E

N

E

F

I

T

S

1. ZERO VISITS INITIATED TO THE CUSTOMER AS

PERMIT APPROVAL IS ONLINE.

2. CONVENIENCE TO CUSTOMER.

3. CONFIDENTIALITY OF DOCUMENTS ARE

RETAINED.

4. BUSINESS SUSTAINABILITY (WHERE OWNER WILL KNOW

WHAT LEVEL OF COMPLIANCE IS NEEDED BEFORE INVESTMENT )

Customers are not anymore required to visit any DM office to

transact or apply for clearances or permits. This will save them

time and the hassles of travel or even finding parking areas in the

DM Centers. Instead they will wait for the email or SMS as to

update status of their application.


Using E-service for the OHS Clearance in support of “Zero Visit”

With the E-service

Before the E-service

Initial visit

& inquiry

1

2 3

4

Submission of documents

Submission of lacking documents

Payment /Pickup

Submission of USB

(Docs>16 MB due to size limit in the system

Signature & pick-up of the

OHS Permit

1 2

(Optional)

With E-service

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MAINTAINING A STRONG SAFETY CULTURE

Maintaining a safety culture requires the

same commitment to safety long after initial

safety training is completed.

.

Creating an effective safety culture is an ongoing process and is a

large commitment on behalf of the entire organization

However, the effort results in a positive attitude toward safety and a

reduction in accidents and incidents


Wish You All a Happy

Health and Safety

All The Times & hope you have enjoyed the presentation!!

Documents

ORGANIZATIONAL BEHAVIOR & WORKPLACE SAFETY: PROMOTING A SAFETY CULTURE · 2016-10-30 · ORGANIZATIONAL BEHAVIOR & WORKPLACE SAFETY: ... PROMOTING A STRONG SAFETY CULTURE Health and