organizational renewal, transformation and growth · MSM Roundtable on June 28, 2012. The 64 participants discussed how to seize business opportunities and transform organizations

organizational renewal, transformation and growth

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Mona School of Business and Management (MSBM) was established on August 1, 2012. It evolved from the merger of the former Mona School of Business (MSB) that had a 25 year history of delivering master’s level business management education and the Department of Management Studies (DOMS) which had a rich 42 years history of delivering undergraduate and graduate management programmes. MSBM is a key plank of the University of the West Indies (UWI) Mona’s value proposition to its constituents in Jamaica and the region. Specifically, its mandate is to be the arm of the University that facilitates effective business education and practices in the private and public sectors in order to advance the economic development agenda of Jamaica and the region by: creating human capital through business and management

education programmes delivering executive education and professional

development training creating intellectual capital through the conduct of

research and the dissemination of the findings providing management consultancy services creating social capital through outreach activities in the

wider society

MSBM offers a variety of undergraduate and post graduate degree programmes including the MBA which is accredited by the Association of MBAs, (AMBA). The School complements its unique academic programmes with cutting edge consultancy services and public policy research, the principal business objective being to provide decision makers with expert advice for handling their most critical strategic issues. MSBM is also a Registered Education Provider (R.E.P.) of the Project Management Institute (PMI). MSBM has handled a large portfolio of multidisciplinary projects in Jamaica and the region relating to leadership and management development, strategic thinking and management, project and performance management systems, and other areas of professional services and continues to contribute to the development of a particular ethos within the business community in Jamaica and the region.

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Corporations require profitable growth to achieve the critical mass necessary for coping with unforeseen environmental jolts, building brand and generating strategic options. Yet, organizational growth is challenging to achieve because of changing global dynamics that make only the fittest firms survive.

From a public policy perspective, organizational renewal, transformation and growth can create jobs and spur economic development. However, these benefits are not automatic. Strategic and operational activities must be well-targeted in order to achieve the desired results. This is why scholarly research should inform stakeholder discussions and decision-making and this is where the Mona School of Business & Management Roundtable can facilitate the process.

organizational renewal,

transformation and growth

◄ To provide a forum for leaders of private and public sector organizations in the Caribbean to meet and exchange views with international experts and academia about how to compete successfully for organizational growth.

The main benefit of this objective is identification of opportunities, strategies, networks and resources to strengthen and grow organizations in the Caribbean.

◄ To provide fresh insights on how to:

● conceptualize, create, deliver and capture value for organizational stakeholders,

● leverage data-assets for organizational innovation and growth.

MSBM ROUNDTABLE 2015 has the following objectives:

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Mona School of Business and Management is on a mission to be an innovative, solutions oriented school of business and management which produces internationally competent and capable management professionals and leaders through teaching, research and regional and national service. In this regard, a key initiative launched in 2010 was the MSB Roundtable Series - an annual forum where senior organizational leaders, in the Caribbean, find solutions to their most pressing problems by engaging international experts and academia in meaningful dialogue.

The History of the Roundtable Series

Professor E. Nigel Harris, former UWI Vice-Chancellor convenes the inaugural MSBM Roundtable as presenters Professor William Perraudin (left) and Dr Paolo Zaffaroni look on during the CEO Power Breakfast.

Mr Brian Wynter, Governor of the Bank of Jamaica (centre) is congratulated by former MSBM Executive Director, Professor Evan Duggan. Professor Emeritus Sir Kenneth Hall chaired the session.

Senior level managers and CEOs attending a plenary session of MSB Roundtable 2010 at the Mona Visitors’ Lodge and Conference Centre, UWI.

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MSB Roundtable 2011 was held in partnership with Deloitte Touche Rohmatsu and Turnaround Management Association on June 16, 2011.

This event was also successful and the 73 business leaders and public sector administrators in attendance deliberated effective strategies for business recovery from losses and insolvency.

The first in the series, MSB Roundtable 2010 was held in partnership with the Caribbean Association of Actuaries and the UWI Department of Mathematics at Mona Visitors’ Lodge & Conference Centre at The University of the West Indies from May 4-5, 2010. At this event more than 40 senior business leaders were introduced to new strategies and tools for anticipating and coping with different types of organizational uncertainties. The following recommendations emerged :

Managing Risk for Growth and Development

Organizational Renewal: From Recession to Recovery and Growth

Recommendations


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Mona School of Business partnered with Sandals Resorts International to host the 3rd Annual MSBM Roundtable on June 28, 2012. The 64 participants discussed how to seize business opportunities and transform organizations. The following roadmap for Organizational Growth was posited at MSB Roundtable 2012:

Organizational Growth: Securing the Present and the Future

How to Compete for Organizational Growth : A Roadmap for Success

Organizational growth is needed in all economic sectors of the Caribbean to increase the standard of living of citizens and establish a solid foundation for future generations. The global business climate is propelled by the rapid pace of change, unrestricted access to information and intensifying competition. Caribbean organizations are challenged by limited revenue streams and relatively low productivity in a world more unforgiving of managerial ignorance and mistakes. The following recommendations were made at MSBM Roundtable 2013 :

Anthony Hylton, Minister of Industry Investment and Commerce, proposed that Jamaica’s logistic hub would generate economic growth by providing local producers with global connectivity.

Kelly Tomblin, CEO of Jamaica Public Service, urged organizational leaders to engage employees at all levels with clear communication of the vision and mission.

Densil Williams, then Deputy Executive Director of MSBM, argued that more firms need to become regional in order to achieve desired growth.

Miguel Carrillo, Executive Director of Arthur Lok Jack Graduate School of Business, UWI, St Augustine Campus urged companies to trade within target countries and not merely between countries.

This could be enhanced with multi-language training of employees.


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MSBM Roundtable 2014 was hosted in partnership with National Commercial Bank Jamaica on Wednesday, June 18 at the Mona Visitors' Lodge and Conference Centre. In his message, the Vice Chancellor of the UWI, Professor E. Nigel Harris, stated that the theme Transforming Organizations for Growth was appropriate, as business transformations encompassing organizational structures, processes and cultures were necessary for maintaining vitality, improving efficiency and fueling performance.

Transforming Organizations for Growth

L-R: Presenters, Mr Peter Noteboom of McKinsey and Company and Mr Allan Tilley, TMA Europe are greeted by Professor E. Nigel Harris, former UWI Vice Chancellor and Dr William Lawrence, Director, Professional Services Unit, MSBM.


Business reinvention has to become an integral part of the thinking of Jamaican-based firms. Peter Noteboom, from McKinsey & Company, presented a five-step approach for transformational change for organizations to achieve not only good performance but also good health. This process involves aligning and managing the organization towards the desired future with a workable plan to sustain the gains achieved. Alan Tilley, from Turnaround Management Association, argued that Jamaica’s new Insolvency Act should include a pre-insolvency period to allow out-of-court workouts for business rehabilitation. William Lawrence, from Mona School of Business & Management, illustrated how firms can strengthen business models for increased productivity through employee incentives to build commitment, leveraging dynamic capabilities, providing commercial solutions of value for customers and managing productivity.

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CEO BREAKFAST FORUM

REGISTRATION

SESSION 1: 7:00 a.m. - 10:00 a.m.

Welcome and Opening Remarks Chair: Professor Archibald McDonald

Pro Vice Chancellor and Principal The University of the West Indies, Mona

Remarks Mr Patrick Hylton Group Managing Director National Commercial Bank Jamaica

NCB SPONSORED RESEARCH PRESENTATIONS

Business Models for Corporate Transformation Dr William Lawrence Director, Professional Services and Programme Director/Lead Researcher, Technical Paper 1 UWI/NCB Sponsored Research Programme Mona School of Business & Management The University of the West Indies, Mona

Business Intelligence for Corporate Transformation Dr Maurice McNaughton Director, Centre of Excellence for IT Enabled Innovations and Lead Researcher, Technical Paper 2 UWI/NCB Sponsored Research Programme Mona School of Business & Management The University of the West Indies, Mona

OPEN FORUM

Challenges and Opportunities faced by Commercial Enterprises in Jamaica

Mrs Mariame McIntosh Robinson Partner, Portland Private Equity

OPEN FORUM

Chairman’s Closing Comments

10:00 a.m. BREAK

EXECUTIVE ROUNDTABLE

REGISTRATION

SESSION 2: 10:30 a.m. - 12:30 p.m.

BUSINESS MODELS FOR ORGANIZATIONAL TRANSFORMATION

Welcome and Opening Remarks

Chair: Mr Rickert Allen

Senior General Manager Group Human Resources Division National Commercial Bank Jamaica

Findings from the NCB Sponsored Research on Business Model Options for Corporate Transformation of Caribbean-based Financial Institutions Researchers/Presenters:

Dr William Lawrence Dr Trevor Smith Dr Noel Cowell Dr Twila-Mae Logan

PROGRAMME

Wednesday, June 24, 2015 | 7:00 a.m. – 4:00 p.m.

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Challenges and Opportunities faced by Commercial Enterprises in Jamaica

Mrs Mariame McIntosh Robinson Partner, Portland Private Equity

OPEN FORUM

Chairman’s Closing Comments

12:30 p.m. - 1: 30 p.m. LUNCH

SESSION 3: 1:30 p.m. - 4:00 p.m.

BUSINESS INTELLIGENCE FOR ORGANIZATIONAL TRANSFORMATION

Opening Remarks

Chair: Professor Evan Duggan Dean, Faculty of Social Sciences The University of the West Indies, Mona

Findings from the NCB Sponsored Research on Data-Driven Strategic Initiatives for Corporate Transformation Researchers/Presenters:

Dr Maurice McNaughton Dr Gunjan Mansingh Dr Lila Rao-Graham

Business Intelligence Professor Gour Saha Professor & Director of the Centre of Business Analytics and Intelligence Arthur Lok Jack Graduate School of Business The University of the West Indies, St. Augustine

OPEN FORUM

Evaluation & Closing Comments

Dr William Lawrence Director, Professional Services Unit, MSBM

PROGRAMME

Wednesday, June 24, 2015 | 7:00 a.m. – 4:00 p.m.

Professor Densil Williams, Executive Director, MSBM (at podium) addresses participants at MSBM Roundtable 2013.

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Research Days 2014 , February 19-21, saw the University of the West Indies, Mona Campus and the National Commercial Bank Jamaica (NCB) signing a Memorandum of Understanding for the funding of research in Corporate Renewal and Transformation to be conducted by the Mona School of Business & Management (MSBM). This ground-breaking research is valued at US$953,000. During the signing ceremony Mr Patrick Hylton, NCB Group Managing Director stated that this research being undertaken is very important given the identification of the challenges facing our various organisations within the Caribbean. Professor McDonald thanked NCB for having the confidence in the UWI to invest in this research project. The stated objectives of the agreement will generate new knowledge to guide Caribbean firms on how to develop dynamic capabilities and strategies for profitable growth in the current environment. The agreement will be executed in two phases:

UWI/NCB PARTNERSHIP IN RESEARCH

The Research Team Business Models Dr William Lawrence, Programme Director/ Team Leader Dr Noel Cowell Dr Twila-Mae Logan Dr Trevor Smith

Business Intelligence Dr Maurice McNaughton, Team Leader Dr Lila Rao-Graham Dr Gunjan Mansingh

Phase 1: The delivery of two technical papers, a seminar and a short executive-level course for NCB Phase 2: A Sponsored Chair will engage in a variety of scholarly activities to advance knowledge in the area, including the publication of scholarly academic papers, which will also be distilled for consumption by the public.

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PROFILES

Patrick Hylton embodies the characteristics of a strong and dynamic leader who is able to chart the course of success for his organization. As the Group Managing Director of the National Commercial Bank Jamaica Limited for over 10 years, he has stood as a visionary and has been instrumental in leading the organization to achieve record growth in profitability and performance; and has further diversified the Bank's portfolio, expanding into regional markets to become one of the premier Banking Groups in the region. His strong business acumen, coupled with his professional aptitude has led him to receive numerous accolades, including the award for "Regional Business Leader in the financial industry" in 2011.

Archibald McDonald joined the Department of Surgery, University of the West Indies in 1987. He developed an interest in Traumatology and Emergency Medicine. He established the first Accident and Emergency Department in Jamaica at the UHWI in 1993. He started the DM Programme in Emergency Medicine and helped to establish a post basic training for Emergency Room Nurses. His research has played a pivotal role in defining the epidemiology of Injuries in Jamaica and has informed national policies on injury prevention and management. He has published 65 papers and nearly 70 abstracts in peer reviewed journals to date. Professor McDonald has also served as Head of the Department of Surgery, Radiology, Anaesthesia and Intensive Care. He was appointed Dean of the Faculty of Medical Sciences in 2005. In 2010, he introduced the Doctor of Dental Surgery Programme to the Mona Campus and facilitated the introduction of Masters programmes in Sports Medicine and Forensic Science. He served as Chief Executive Officer of the University Hospital of the West Indies in 2007. The impact of Professor McDonald’s work in trauma, Hospital Emergency Services, University Administration and Medical Education has been felt throughout the Jamaican Community and the wider Caribbean.

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William W. Lawrence is a strategic management consultant and Director of the Professional Services Unit at MSBM, UWI. He worked in industry for over 25 years as a business executive and industrial engineer. His list of client organizations come from sectors such as distribution, manufacturing, financial services, utilities, health and shipping. Dr Lawrence has served as an adjunct professor of operations management at four reputable universities. His recent book is titled: “Business Renewal and Performance in Jamaica” and he has over 20 scholarly articles and book chapters in international publications.

Maurice McNaughton is Director of the Centre of Excellence for IT-enabled Innovation at the Mona School of Business & Management (MSBM) and lectures courses in Modeling & Decision Support Systems; IT Economics; IT Governance & Strategic Use of ICT. Dr McNaughton is a UWI Engineering Graduate and holds a PhD in Decision Sciences at Georgia State University. His research interest spans the domain of emerging Open ICT ecosystems, and includes Open Source Software, Open/Big Data, Mobile and Cloud Computing.

PROFILES

Mariame McIntosh Robinson is a Partner at Portland Private Equity where she leads the Fund’s due diligence process as well as the day to day portfolio monitoring activities for related transactions. She has worked on deals across multiple sectors with closed transactions in the power, food processing, and tourism real estate sectors. She is also an Observer on the Board of Directors of these companies. Prior to joining Portland Private Equity, Ms McIntosh was a Manager at Bain & Company in the New York office where she advised CEOs and their management teams on growth strategies and operations. Mariame has a BSc. from M.I.T., an M.B.A. from Harvard University, and an M. Phil in Economics from Oxford University where she attended as a Rhodes Scholar. She was selected by the World Economic Forum as one of 214 Young Global Leaders for 2014.

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Noel M. Cowell is a Senior Lecturer in Employment Relations at the Mona School of Business and Management at the University of the West Indies, Mona. Dr Cowell has conducted research and published on different aspect of employment relations and human resource management and is currently involved with a project focusing on human resource models for corporate transformation in the Caribbean.

Trevor Smith is Lecturer in Marketing and Research Methods at Mona School of Business and Management, University of the West Indies. His research interest is in Marketing with emphasis on Customer Knowledge Management. Dr Smith has published in a number of rated international journals and is considered an accomplished methodologist in structural equations modeling. Dr Smith is also a consultant in the areas of marketing, marketing research and strategy.

PROFILES

Rickert Allen joined National Commercial Bank (NCB) in January 1, 2002 as Senior Assistant General Manager, HR and was promoted to General Manager and subsequently promoted to his current post. He holds a M.Sc. (Distinction) in Human Resource Development from the University of the West Indies.

As the Senior General Manager, Group Human Resources his core mandates are the development and direction of strategies for the effective and efficient management of the human capital of the NCB Group in keeping with the organisation's strategic direction to create a work environment conducive to employee productivity, engagement and customer service excellence. He also has overall responsibility for the Facilities and Services Division of the Group and is a member of the Compensation Committee of NCB Insurance Company Limited and NCB Capital Markets Limited.

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Twila-Mae Logan graduated from The Ohio State University with a PhD in Business Administration majoring in Finance and a minor in Economics. She has taught at Florida International University (North Miami, Florida), Nova Southeastern University (Fort Lauderdale, Florida) and Messiah College (Grantham, Pennsylvania). Her current research interests include corporate governance and financial institutions. Dr Logan has published in several peer reviewed journals including International Journal of Business Research, International Research Journal Banks and Bank System, Social and Economic Studies and the Journal of Structured and Project Finance. Dr Logan is currently a Lecturer of Finance at the Mona School of Business and Management at the University of the West Indies.

PROFILES

Evan Duggan joined the Mona School of Business in 2006 as Professor of Management Information Systems after eight years at the Culverhouse College of Commerce & Business Administration, University of Alabama, USA. In 2007 he was appointed Associate Dean for Research and Graduate Studies in the Faculty of Social Sciences and, in August 2008, Executive Director of the Mona School of Business. Professor Duggan obtained the Ph.D. and MBA degrees from Georgia State University with concentrations in Decision Sciences and Computer Information Systems. Professor Duggan’s research interests include the management of information systems (I/S), with particular reference to IS quality, and systems delivery methodologies. He is widely published and his book (with co-editor, Han Reichgelt) Measuring Information Systems Delivery Quality (published by Idea Group Inc.) is in the libraries of leading Business and Engineering schools.

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Gour C. Saha has more than 25 years’ experience in teaching and academic leadership in India, Thailand and Trinidad & Tobago. He holds a PhD in Technology Management. Dr Saha’s passion is teaching courses with numbers inclusive of Business Research Methodology, Operations Management, Quantitative Techniques and Multivariate Data Analysis at undergraduate, graduate and doctoral level. His research interests include Service Quality Management, Technological Strategy, and Organizational Performance. He is well published in economic and business journals. He is the vice-president of Global Business and Management Forum (GBMF), USA.

PROFILES

Lila Rao-Graham is the Deputy Executive Director and a Senior Lecturer in Information Systems at the Mona School of Business and Management, The University of the West Indies (UWI). She holds a Ph.D. in Information Systems from UWI and a MSc. in Computer Science from the University of Waterloo, Canada. Her research interests include Business Intelligence; Data Quality and Decision Support Systems with a particular focus on providing organizations with solutions in order to leverage the value from data for effective decision making. Dr Rao-Graham has published in, and reviewed for, a number of international journals and conferences.

Gunjan Mansingh is a Lecturer and Undergraduate Coordinator at the Department of Computing, The University of the West Indies (UWI), Mona Campus. She obtained a PhD. in Information Systems and an M.Phil. in Computer Science from UWI. Her research interests include Business Intelligence, Data Mining, Decision Support Systems, Knowledge Management, and Expert Systems. In her research she has worked in different domains such as healthcare, agriculture and e-commerce. Dr Mansingh’s research focus has been on harnessing data, information and knowledge in various sources to assist in the decision making process. She has over 30 publications in international journals, conferences and book chapters.

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Documents

organizational renewal, transformation and growth · MSM Roundtable on June 28, 2012. The 64 participants discussed how to seize business opportunities and transform organizations