Orlando International ATCT

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TABLE OF CONTENTS Welcome Letter 3 Orlando International Tower Today 4 Orlando International Tower Leadership Team 6 Our Expectations of All Employees 8 Policies 9 Local Area Information 11 Sporting and Special Events 16 Restaurants of Note 16 Online Resources 18 Orlando International Tower and Airport Area Map 21 Orlando International Tower Directory 23

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Welcome Letter

Dear New Employee, Welcome to the Orlando International Airport Traffic Control Tower. Orlando is a great place to work, and a great place to live. Making your home here, you’ll enjoy a wide range of activities, attractive housing options, good schools, and the chance to work with outstanding people. Each of us wants to welcome you to our facility and make you feel the same pride we have. Soon, you will be working side by side with our outstanding controllers. Through the training process, they will impart their knowledge, skills, and positive attitude to help make you a part of this team. Congratulations on being selected at MCO. You will find your career here challenging and rewarding.

Craig Chandler Craig Chandler North Florida District Manager & Orlando International Tower/TRACON Manager

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Orlando International Tower Today

Orlando International Tower was commissioned in September of 2002 and at the time was the tallest air traffic control tower in the United States. The Orlando TRACON is currently in the budget to be replaced with a state of the art facility. Orlando is one of 19 facilities that will be receiving an air traffic tower simulator. This simulator will be used to reduce the amount of time required for training in the Tower. Orlando International Airport is currently the 13th busiest airport in the United States and 23rd busiest airport in the world, based on passenger traffic. Based on 2007 traffic, Orlando International Tower is the 25th busiest tower averaging over 1,000 operations a day and the approach control is the 11th busiest in the nation averaging over 2,050 operations a day. Orlando International Airport has four parallel runways that are in pairs creating an East and West complex with the Terminal set between the complexes. The West complex has two runways 12,000 feet long and the East complex has one runway 9,000 long and one 10,000 feet long. The approach control’s airspace is approximately 6,000 square miles and goes from the surface up to 16,000 feet with more than 50 airports in it. There are 12 airports that we run more than 77 instrument approaches to and ten of those airports have control towers. In an average week we run more than 1,100 approaches to our satellite airports. In January 2008 the Orlando International airspace was redesigned to accommodate an additional RNAV arrival route and now can run a triple final approach as well. This greatly increases the airport’s capacity. Today we have 72 controllers that are either facility rated, partially certified or in a stage of training on their way to attain a facility rating.

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North Florida Hub and Orlando Tower Organizational Chart

Craig Chandler

North Florida District Manager & Orlando International

Tower/TRACON Manager

Al Jennings Daytona Beach Tower/TRACON

Manager

Jerry Groendyke Fort Pierce

Tower Manager

Debbie Johannes Jacksonville

Tower/TRACON Manager

Joy McAbee Orlando Executive

Tower Manager

Tom Benson Orlando International

Tower/TRACON Staff Manager

Ron Fisher Tallahassee

Tower/TRACON Manager

Cheryl Bockstahler Vero Beach

Tower Manager

James Stark Sanford Tower

Manager

Bert Simpson Orlando International

Tower/TRACON Support Manager

Bryce Courtney Orlando International

Tower/TRACON Operations Manager

Boyd Martin Orlando International

Tower/TRACON Operations Manager

Kelly Ellison Orlando International

Tower/TRACON Operations Manager

Orlando International Tower/TRACON

Training Department

Orlando International Tower/TRACON

Plans & Procedures Department

Steve Lovett

Front Line Manager

Dennis Densmore Front Line Manager

Dan Carmack

Front Line Manager

Mike Cleaver

Front Line Manager

Bill Smith

Front Line Manager

Don Romberg

Front Line Manager

Orlando International Tower/TRACON

Quality Assurance Department

Craig Osekowski

Front Line Manager

Gary Marable

Front Line Manager

Patrick Sugrue

Front Line Manager

Orlando International Tower/TRACON

Washington Consulting

Group

William Mitchell

Front Line Manager

Greg Sackett Front Line Manager Training Supervisor

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Orlando Tower Leadership Team

Craig Chandler and Tom Benson head the Orlando International Tower Leadership Team. Below are their bios that outline career paths of these distinguished individuals and briefly describe their personal interests and hobbies. Craig Chandler, North Florida District Manager and Orlando International Tower Manager Craig grew up in Owasso, Oklahoma. He attended the University of Tulsa, Eastern Kentucky University, and received his Bachelor’s Degree in History from Western Kentucky University. Craig is also a graduate of the Kentucky Law Enforcement College. Craig served as a Police Officer and Mental Health counselor prior to joining the FAA in 1982 at Nashville ATCT/TRACON. He was a controller, Quality Assurance and Training Specialist, and an Operational Supervisor at Nashville. In 1991 Craig reported to Orlando International ATCT/TRACON as an Operational Supervisor. In 1993 he served as Assistant Manager for Quality Assurance and Traffic Management. In 1994 and again in 1996 Craig was a field representative to Washington Headquarters for the Standard Terminal Automation Replacement System (STARS) program. In 1995 and 1997 Craig served as an Operational Supervisor until his selection as an Operations Manager in 1998. In 2003 he became the Assistant Air Traffic Manager at Orlando International ATCT. Craig was selected as the North Florida District Manager in 2005. Craig has been married to his wife Marrillyn for 26 years. He has a twelve-year old son. During his free time he coaches baseball, basketball, and stays involved in youth football.

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Tom Benson, Staff Manager, Orlando International Tower Tom started his career in October 1981 as a controller at Boston Center. He also served as an Airspace and Procedures Specialist and Supervisor before transferring to the New England Regional Office as a Systems Effectiveness Specialist. In 1990 Tom headed for South Florida where he served as a Supervisor, Traffic Management Officer and Assistant Air Traffic Manager at Miami Center and an Area Manager and Assistant Manager for Quality Assurance and Traffic Management at Miami ATCT. In 1996 Tom headed back to the New England Region where he served as the Yankee HUB Manager at Bradley ATCT/TRACON and in 1998 served as the Mountain HUB Manager at Manchester ATCT. In 2000 he was selected as the Quality Assurance Staff Manager, ANE-505 in the New England Air Traffic Division. Tom also spent a year as the Controller-Pilot Datalink Program Manager in the Free Flight Program Office and then returned to Boston Center as an Operations Manager and the Quality Assurance and Training Manager. From March 2006 to September 2006 Tom served as the FAA’s Air Traffic Representative and Aviation Advisor to the Iraqi Civil Aviation Authority (ICAA) in Baghdad, Iraq where he assisted in the establishment of Iraq’s Air Traffic Services organization and advised the ICAA on functioning as an Aviation Authority. Tom then returned to Boston Center once again as an Operations Manager until his selection in June 2007 as the Staff Manager at Orlando International ATCT. Tom and his wife Coleen have 4 children and 2 grandchildren. Tom enjoys most outdoor sports, likes running, golf, fishing, flying and riding his Harley. Tom also coached youth football in NH for 6 years and worked as a Football Official last year for the Central Florida Youth Football League. Tom was born and raised in Rhode Island was an Eagle Scout and spent 22 years in the Army, National Guard and Reserves as a Helicopter Pilot.

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Our Expectations of All Employees

Orlando International Tower leadership team expects all employees to:

• Come to work, be on time • Be prepared – mentally and physically • Understand leave policy and manage your leave appropriately • Be cooperative and professional • Treat people with respect and dignity • Take initiative • Be accountable • Lead by example – be a good role model • Do not tolerate or engage in any form of harassment or discrimination • Actively participate in training • Know your airspace and systems, know your equipment • Use prescribed phraseology/correct facility and equipment names • Follow rules and procedures • Be open to feedback – provide honest information • Be an effective team member

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Policies

Reporting for Duty

Employees are to report for their assigned shift on time. If a situation arises that will prevent you from reporting on time, call the Operations Manager or Front Line Manager at 407-852-7553. Please ensure you allow enough time to report for work on time.

Hours of Duty

Operational personnel are assigned to work 8 hour shifts unless assigned an administrative day. Employees working an 8 hour shift are subject to immediate recall. Employees working an 8 hour shift may not leave the facility, during their shift, unless they have obtained management approval. Employees working administrative shift are assigned an 8.5 hour shift and may leave the facility for their 30 minute unpaid lunch break after obtaining management approval.

Parking

Parking is permitted in the facility parking lot. Employees must display their parking decal and FAA Identification credential to the armed gate guard to obtain access to the parking lot. Employees are required to update their vehicle information with the Administrative Staff.

Security

There are 2 security officers at both the tower and TRACON on duty 24 hours each day. The security officers make random patrols within the facility and around the property.

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Building Access

Proximity cards are needed to gain access to all facility exterior doors as well as doors to the TRACON, tower cab, and other restricted areas.

FAA ID Cards

FAA photo ID cards must be worn and visible at all times when on MCO ATCT property.

Guests and Visitors

Employees may have family members visit the facility after obtaining approval from management. After obtaining approval, the employee must advise the security officers of the upcoming visit, ensure the guests register at the guard house and must escort their guests at all times.

Cell Phones

Cell phones must be in the off position while in the operation. Personal reading material and electronic devices are not permitted in operational areas.

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Local Area Information

Orlando Profile

The city is best known for the many tourist attractions in the area, in particular the nearby Walt Disney World Resort, which is located in Lake Buena Vista about 20 miles south of Orlando city limits via Interstate 4. Other notable area attractions include SeaWorld and Universal Orlando Resort. The region sees an estimated 52 million tourists a year. Orlando has the second largest number of hotel rooms in the country, and is one of the busiest American cities for conferences and conventions with the Orange County Convention Center, the country's second largest in square footage. It is also known for its wide array of golf courses, with numerous courses available for any level of golfer. Despite being several miles away from the main tourist attractions, downtown Orlando is undergoing major redevelopment with a number of residential and commercial towers.

Orlando is close enough to Patrick Air Force Base, Cape Canaveral Air Force Station, and Kennedy Space Center for residents to commute to work from the city's suburbs. It also allows easy access to Port Canaveral, an important cruise ship terminal. Because of its proximity to the "Space Coast" near the Kennedy Space Center, many high-tech companies have shifted to the Orlando area.

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Attractions Abound in Orlando

The Orlando area is home to a wide variety of tourist attractions, including the Walt Disney World Resort, Universal Orlando Resort, and SeaWorld Orlando. The Walt Disney World resort is the area's largest attraction with its many facets such as the Magic Kingdom, Epcot, Disney's

Hollywood Studios, Disney's Animal Kingdom, Typhoon Lagoon, Blizzard Beach, and Downtown Disney. SeaWorld Orlando is a large adventure park that features numerous zoological displays and marine animals alongside an amusement park with roller coasters and water park. Universal

Orlando, like Walt Disney World, is a multi-faceted resort comprising Universal Studios, CityWalk, and the Islands of Adventure theme park. Orlando has also become one of the fastest growing retail markets in the USA with at least five major upscale department stores opening last year alone and more than 50,000,000 square feet (4,650,000 m²) of shopping space in Central Florida.

Orlando has also been called Hollywood East because of numerous cinematic enterprises in the area. Until recently, Walt Disney Feature Animation operated a studio out of Disney/MGM Studios at the Walt Disney World Resort. Feature Animation-Florida was primarily responsible for the films Mulan, Lilo & Stitch, and the early stages of Brother Bear and contributed on various other projects. The Florida Film Festival in nearby Maitland is one of the most respected regional film festivals in the country and attracts budding

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filmmakers from around the world. In addition, the implosion of Orlando's previous City Hall was filmed for the movie Lethal Weapon 3. Orlando's indie film scene has been picking back up since Haxan Film's The Blair Witch Project (1999) and a few years later with Charlize Theron winning her Academy Award for Monster (2003). A Florida state film incentive has also helped increase the amount of films being produced in Orlando and the rest of the state. Film production news is documented on Green Room Orlando.

The Orlando Metropolitan Area is also home to a substantial theatre population. Several professional and semi-professional houses and many community theaters dot the area including Orlando-UCF Shakespeare Festival, Orlando Repertory Theatre (Central Florida's only Professional Theatre for Young Audiences), Orlando Theatre Project, Starlight Dinner Theatre, Mad Cow Theatre, Theatre Downtown, The Osceola Center for the Arts, Winter Park Playhouse, Theatre Winter Haven, IceHouse Theatre, and Seaside Music Theatre. Orlando also hosts the Orlando International Fringe Theater Festival every summer. Disney also has a cast theater company known as S.T.A.G.E.

as well as Encore, a cast choir and orchestra whose annual charity concerts have raised thousands of dollars. In addition, the Bob Carr Performing Arts Center brings national tours through town on a regular basis. Each spring, local theaters and downtown venues play host to the Orlando International Fringe Festival, which

draws touring companies from all around the world as well as readings and fully staged productions of new and unknown plays by local artists. Also in the spring, Darden Restaurants sponsors a Festival of New Plays, hosted by Orlando-UCF Shakespeare Festival.

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Shopping Malls

• The Florida Mall is the largest mall in Orlando, one of the largest single-story malls in the USA at over 1,849,000 ft² with over 250 stores, seven anchor department stores, and the Florida Mall Hotel & Conference Center tower.

• The Mall at Millenia is a contemporary two-level 1.2 million square-foot upscale shopping mall, including the world-famous department stores of Bloomingdale's, Macy's and Neiman Marcus. The mall is also home to Blue Martini, a popular trendy lounge and night club. In addition, IKEA Orlando opened adjacent to the mall on November 14, 2007.

• Orlando Fashion Square Mall is the nearest indoor shopping mall to Downtown Orlando. The mall features 4 anchor department stores and a 14-screen Premiere Cinema theater.

• Festival Bay Mall on International Drive is home to Ron Jon Surf Shop Orlando, Bass Pro Shops, Van's Skate Park, and a Cinemark theater. The Ron Jon Surf Park is currently under construction.

• Pointe Orlando is a 2-story outdoor mall on International Drive that features many shops, restaurants, and nightlife including a Regal Cinemas and IMAX experience.

• Prime Outlets Mall is an indoor and outdoor outlet mall on International Drive. The mall has recently been re-constructed and caters primarily to tourists.

• Orlando Premium Outlets is an outdoor shopping outlet mall that hosts many designer stores.

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Museums

• The Orlando Museum of Art is Orlando's largest modern art museum. Located in Loch Haven Park, the museum has ongoing exhibitions of American portraits and landscapes, American impressionist works, and art of the ancient Americas. In 2003, the museum hosted the world-renowned full exhibition of the famous glass sculptor, Dale Chihuly.

• Orlando Science Center, is a 207,000 square foot (19,000 m²) hands-on learning center with hundreds of interactive exhibits for visitors of all ages. Images surround visitors on the giant screen of the Dr. Phillips CineDome. Other attractions include the Body Zone, teaching health and fitness, as well as an observatory. The center has the largest refracting telescope in Florida. In 2007 the Orlando Science Center hosted the nationally-renowned exhibit "Our Body, The Universe Within" featuring real human corpses.

• The Morse Museum of American Art, located in nearby Winter Park, houses the world's "most comprehensive" collection of the works of Louis Comfort Tiffany, among its permanent exhibits. It includes Tiffany art glass, jewelry, pottery, and the chapel interior designed for the 1893 World's Columbian Exposition in Chicago. There is also an exhibit on the Tiffany home, and American paintings from the 19th century. The museum was founded in 1942.

• The Orange County Regional History Center Features exhibits and artifacts from the earliest days of the region to the modern day. Includes information on everything from the time of the Seminole Indians to the founding of the city to the Civil Rights era to the Disney period to today.

• Mennello Museum of American Art features a variety of American Art exhibits, mostly from the 20th century. The museum is located in Lock Haven Park.

• Cornell Fine Arts Museum, situated on the campus of Rollins College, features significant loans, recent acquisitions, and items from the Cornell's renowned permanent collection. Admission is free.

• Harry P. Leu Gardens, which is an inner city oasis covering 50 acres (20,000 m²) and features colorful annuals, palms, an orchid house, a floral clock and a butterfly garden.

• Arboretum of the University of Central Florida is an arboretum and botanical garden located in the heart of the University of Central Florida main campus in East Orlando.

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• The Holocaust Memorial Resource and Education Center of Central Florida is a non-profit museum and education center dedictated to the Holocaust during World War II.

Sporting and Special Events

Orlando boasts professional teams in basketball, arena football, and indoor soccer. Amway Arena is an indoor arena in Orlando, Florida. It is part of the Orlando Centroplex, a sports and

entertainment complex located in downtown Orlando. The arena is home to the Orlando Magic of the NBA, Orlando Predators of the Arena Football League and, the Orlando Sharks of the Major Indoor Soccer League. It also hosts the PlayStation Pro event on the Dew Action Sports Tour and the Ringling Brothers and Barnum and Bailey Circus annually, along with various concerts and other events.

Restaurants of Note

Emeril’s – Universal Studios CityWalk, 407-224-2424 www.emerils.com/restaurants/orlando_emerils/ Encompasses everything Chef Emeril Lagasse stands for; high energy, bold exciting flavors and an unforgettable experience.

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Victoria & Albert's – 4401Grand Floridian Way, 407-824-2591 http://disneyworld.disney.go.com/wdw/dining/diningDetail?id=VictoriaandAlbertsDiningPage

Indulge your discriminating culinary tastes at this elite, intimate and elegant eatery recognized by the nation's top food critics. This very-special-occasion romantic Victorian retreat offers nightly harpists, lavish décor, personalized menus and a long-stem rose for each lady. An exceptional prix fixe menu paired with world-class wines is prepared daily.

Seasons 52 – At the Plaza Venezia 7700 Sand Lake Road, 407-354-5212 www.seasons52.com Seasons 52 is a casually sophisticated grill and wine bar that invites you to discover the sensational flavors of our seasonally changing menu. Our passion is to serve highly flavored meals that are better for you and focus on the best of each season. We use natural cooking techniques such as grilling over open fires to give our food exceptional taste with fewer calories than similar restaurant meals. Smokey Bones – 3400 East Colonial Drive, 407-894-1511

www.smokeybones.com Smokey Bones features a rustic mountain lodge dining environment. The menu features genuine barbeque and other great American favorites; hand-rubbed, hickory smoked, fall off the bone barbeque, great burgers and steaks, fire-grilled chicken, and fresh salads.

Orlando Foodie Awards http://www.orlandosentinel.com/travel/orl-db-foodies-search-main,0,3242566.htmlstory Want to find the best restaurants in Central Florida? View the restaurants that won our ninth annual Foodie Awards contest, the Sentinel's salute to dining in and around Central Florida. Winners were selected in a vote of Orlando Sentinel readers. We also have included Orlando Sentinel Restaurant Critic Scott Joseph's picks in the same categories.

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Local Area Resources

www.cityoforlando.net www.orangecountyfl.net http://en.wikipedia.org/wiki/Orlando,_Florida

Community Volunteering

www.handsonorlando.com

Chamber of Commerce

www.orlando.org

Local News

www.orlandosentinel.com www.wftv.com www.myfoxorlando.com www.wesh.com www.local6.com www.cfnews13.com

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Public Schools

www.ocps.net

www.lake.k12.fl.us

www.scps.k12.fl.us www.brevard.k12.fl.us www.osceola.k12.fl.us

Housing and Relocating Assistance

www.realtor.com www.mlsfinder.com/fl_mfrmls/orlandoavenue

Local Sports Teams

Basketball: Orlando Magic www.orlandomagic.com Baseball: Atlanta Braves www.atlanta.braves.mlb.com/atl/ticketing/springtraining.jsp Arena Football: Orlando Predators www.orlandopredators.com Indoor Soccer: Orlando Sharks www.orlandosharks.com

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The airport and tower maps have been redacted for posting on the web. This information will be available in the guide you will receive from your facility.

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Photos of the Airport

Below is a selection of photos of runways, facilities and a main airport terminal of Orlando International Airport.

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Orlando International Tower Directory Orlando International ATCT 9399 Airport Boulevard Orlando, FL 32827

Administrative Numbers

Administrative Officer - Robin Peale 407-852-7536 Facility Fax 407-852-7560 Secretary - Donna Jo Jones 407-852-7507 Secretary - Deb Van Pelt 407-852-7538 TOWER Supervisor 407-852-7503 TRACON Supervisor 407-852-7553

Manager Numbers

District Manager - Craig Chandler 407-852-7548 Staff Manager - Tom Benson 407-852-7599 Support Manager - Bert Simpson 407-852-7542 Operations Manager - Boyd Martin 407-852-7570 Operations Manager - Bryce Courtney 407-852-7513 Operations Manager - Kelly Ellison 407-852-7564

Front Line Managers

Office 407-852-7541 or 7543

Steve Lovett, Bill Smith, Greg Sackett, Mike Cleaver, Gary Marable, Don Romberg, Craig Osekowski, Dan Carmack, Dennis Densmore, Patrick Sugrue and William Mitchell

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Support Staff Numbers

Support Staff Automation - Willis Bankston 407-852-7558 Plans & Procedures - Steve Ruckman 407-852-7511 Plans & Procedures - Joe Monahan 407-852-7514 Safety Assurance - Vacant 407-852-7557 Safety Assurance - DJ Staub 407-852-7555

Contractor Staff

WCG Supervisor - Mark Coon 407-852-7577 WCG Administrative - Sharai Pittman 407-852-7566 WCG Administrative - Melissa Kostecki 407-852-7544 WCG Instructors 407-852-7539

Brian Clifton, Denny Groves, Phil Lelle, Jim Wright, and John Testerman