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[Philippe] Hello,[Jenifer] Hello and welcome to Orvis, my name
is Jenifer.[Jenifer] Good afternoon Philippe; how can I
help?[Philippe] m France and I try yesterday evening to buy a
Ranger Jacket. I have had many problems with my Samsung tablet and
when I finaly arrive to obtain the item after a long time in chat
with Mickael, everything disappear at the moment Ihave paid.
[Philippe] Today I come home and I try to my PC, everything
okay, but I can't obtain the 25% more sale, and the price is 239
instead 179 ?[Philippe] What can I do ? It is not my fault, but the
result of many problems yesterday evening on the website for this
item.[Jenifer] I'm happy to help and do apologize for the
problems.[Jenifer] I am not sure what was going on with our tablet;
but I can help with the 25% discount offer.[Philippe] Could you
help me to obtain the yesterday evening price, and give memore
advices on the right size : I'm not sure between the M and L
size[Jenifer] Are you able to place your order for the Ranger
Jacket (item 0E2P) today?[Jenifer] I can help with the discount and
sizing. Sorry I did not see your pos
t about the size before I sent my other message.[Philippe] Yes
of course asap, if you could obtain the 179 pounds of yesterday and
give me advice on the right size. I can place my order
now.[Jenifer] The price is 179.25 with the extra 25% off and I can
help you get thison today's order.[Philippe] I'm always between L
and XL, I'm 1,80 m tall, and 86 kilos weight.[Jenifer] As far as
sizing goes; I'll get you the garment measurements for bothsizes
medium and large so you'll know which one to choose.[Philippe] Is
the jacket regular fit, or oversized ?[Jenifer] It is a handsome
jacket and I understand how you want to order it at the lower
price.[Philippe] Maybe M is enough ?[Jenifer] It has a generous
fit; medium measures 46" around the chest, 46 3/4" a
round the bottom hem, the center back jacket length is 32 1/2"
and the center back sleeve length is 36".[Philippe] One inch = 2,54
cm right ?[Jenifer] Large measures 50" around the chest, 50 3/4"
around the bottom hem, the center back jacket length is 33" and the
center back sleeve length is 37".
[Jenifer] I do not know the cm conversion off the top of my
head, but can use Google's online converter to get them for
you.[Philippe] I think 2,54 is ok[Jenifer] You may want to compare
the actual garment measurements to a similar item you have at home,
which fits you well, to help you determine which size will best
work for your build and comfort needs. I'll post them in cm in a
moment.
[Philippe] Ok I'll mesure some jacket wait a minute
please[Jenifer] Medium measures 116.84 cm around the chest,
118.745" around the bottomhem, the center back jacket length is
82.55" and the center back sleeve lengthis 91.44".
[Jenifer] Large measures 127" around the chest, 128.905" around
the bottom hem,the center back jacket length is 83.82" and the
center back sleeve length is 93.98".[Jenifer] 1"= 2.54 cm; you were
right.[Jenifer] I have the wrong symbol up there; it should not be
" they are all cm.[Jenifer] I'll try that again. Medium measures
116.84 cm around the chest, 118.745 cm around the bottom hem, the
center back jacket length is 82.55 cm and thecenter back sleeve
length is 91.44 cm.
[Philippe] Ok I am measuring some garnments. Just a moment
please.
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[Jenifer] Large measures 127 cm around the chest, 128.905 cm
around the bottom hem, the center back jacket length is 83.82 cm
and the center back sleeve lengthis 93.98 cm.
[Jenifer] Is there anything else I can help you with
today?[Jenifer] Oh, I forgot I was helping you with getting the
lower price. Are youstill with me?
[Philippe] Many thanks for waiting. I think M is enough, but not
sure. It is possible to change if the size doesn't fit right
?[Jenifer] I recommend you order both to try on, then return what
you need to. This will allow you to try both on to determine the
absolute best fit for you.[Jenifer] But, if you would rather, you
can order one to try and take it from there.[Philippe] I'll take
the M, it will too expensive to order two just to try.[Jenifer] You
can decide what is best and place the order online. I'll stand byin
chat while you do and then get the price adjusted to 179.25 after I
get the order.[Jenifer] Once you have submitted your order, may I
please have the order numberas well as the last name and complete
billing address on your order?
[Philippe] Sorry Jenifer could you check, yesterday evening it
was 30% more bescause it was 169 pounds + 35 for International
delibery and I have to pay 204 pounds.[Philippe] I'm sure but could
you check to be certain ?[Jenifer] Sure, I can double
check.[Jenifer] I am certain it was an extra 25% off. The header
read; "Last day to save an EXTRA 25%!"[Jenifer] Your price will be
179.25 plus shipping; may apologies for the
misunderstanding.[Philippe] Ok so it's a mistake from my own sorry
for that.[Jenifer] No worries; are you ready to checkout
now?[Philippe] So I'll place my order now[Philippe] Are you ready
to adjust the price ?
[Philippe] I have put the item in my basket[Jenifer] I can
adjust the price only after you've placed the order.[Jenifer] I am
standing by and ready for you to place the order. Once you have,may
I have the order number, your last name and complete billing
address for the order so I can get into the order to adjust the
price for you?[Philippe] I have put the jacket in size M in the
basket and now, my basket is suddenly empty and status is no longer
available .....[Jenifer] One moment please.[Jenifer] My records
show we have 6 left in size medium. Please add the large to your
basket instead, then order it. Once the order gets here, I'll
change itto size medium and change the price as well. I am sorry it
disappeared from your basket. I am not sure what happened with
that.[Philippe] OK I'll do that[Jenifer] Perfect; please let me
know when you're ready for me with the order informaiton.[Philippe]
Sorry it's happen the same with the L.[Philippe] I really have a
problem with your website.[Jenifer] This is rather strange; I'm
sorry for the problems.[Jenifer] Chat is not secure for me to take
payment information and I am in theUS and can not call France;
otherwise I'd place the order for you.[Philippe] I'll try another
day really sorry. I can't understand.[Jenifer] Can you get any size
into your basket?[Philippe] I'll try alast time[Jenifer] Thanks for
your perseverance![Philippe] I can't go to M and L because there is
a cross on themm
[Jenifer] Can you try XL or XXL?[Philippe] Yes XL[Jenifer]
Excellent; thanks for trying.
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[Jenifer] Please order the XL in this case and I'll get the size
and price changed when I have the order information from
you.[Philippe] If I pay with Paypal you can apply the 25 % ? You
reimburse me ?[Philippe] I'll pay with American Express[Jenifer]
I'll change the pricing on the order before we charge your payment
account.[Jenifer] You can use use PayPal or your American Express;
either is fine with m
e.[Philippe] Jenifer it's done !!!! order number
06091430116[Philippe] And I have recived an email
confirmation[Jenifer] Thanks for the order, may I have the billing
address also?[Philippe] Mr Philippe LamoussiereLe Clos de la Tour12
DubraudSt Christoly de Blaye33920 FR
0033687134216email: [email protected]
[Jenifer] Perfect![Philippe] The shipping adress is
different[Philippe] you need it ?[Jenifer] I have the order number
06091430116 and changed the size to medium foryou and the price to
179.25. Your new order total is 194.25.[Jenifer] We'll send an
updated order information email to your
[email protected] address in 24-48
hours.[Philippe] That's great ! Many thanks I'll wait for the
updated order information.[Philippe] You are really kind and
patient, and very indulgent with my poor english skill.
[Philippe] Regards[Philippe] Philippe[Jenifer] You're welcome
and thanks for all of your patience today and yesterday![Jenifer]
Have a nice night; thanks for chatting with me and please feel free
tocome back to chat if you have any other questions![Philippe] Bye
bye
