Osd Project

8/3/2019 Osd Project

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ASSIGNMENT

Of

ORGANIZATION STRUCTURE DESIGN AND HRP

SUBMITTED TO: SUBMITTED BY:

PARUL YADAV MBA-HR (2010-12)

SECTIONC

ADITI KAKKAR

PALAK SINGHAL

ANURADHA

DIVAYANSHU SOLANKI

ISHITA MOHINDRA

SROBONA DUTTA


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NAME OF THE ORGANIZATION

Ignite e- solutions pvt. Ltd.

HISTORY

Ignite e- solution pvt. Ltd. was established in the year 2005 by Divyanshu Solanki and

Anuradha . In early 2005, on the campus ofIndian Institute of Technology, Delhi, these students

found themselves sharing the same course of software engineering. After graduating from IIT,

they developed ignite esolutions pvt. ltd. It was initially set up in Noida; later it spread to other

parts of Delhi and Gurgaon.

These Two software engineers worked in TCS in u.s branch and found that every business now

a days is conducted online and the existing operations of advertisements , recruitment, marketing

, selling , purchasing are getting minimum.

The stakeholders and consumers are linked online trough various networks.

They came to india in 2005 and found that there is a high attrition rate in India and the economy

faces a loss of 600 billion every year . they introduced the a social business software named

business hub in order to link the employees , shareholders and the other stakeholders for the

purpose of :Better innovation

Better communication

Employee stability

Employee motivation

Reward and recognition

The consumer segment the company is catering to :

They are involved in B2B business , and their consumers are the other business organizations.

To accomplish in the next 5 years:

The organization wants to expand its market share by 1 million users.

It wants to be the best business solution provider
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It is an IT Solutions Company that provides services in the field of social business software

development, IT Outsourcing, Software Development, ERP Development, Website Design and

Development and other web services like web application development, portal development, etc.

At ignite, the believe is in 100% client satisfaction. a job is not considered to be done unless the

client is satisfied with the end results. the Professionals provide clients with just the right kind of

technical expertise required for success of their business. the Latest Software Development

practices are followed and offered to various clients the most efficient business

solutions. Having served to Clients from all over Delhi , the organization has established a niche

for quality service at an affordable price.

The organizations Clientele constitutes of customers from different paths of life. It has client in

SMEs, Education sector, Healthcare sector, Government Sector, etc. It was the companys

unmatched experience and strong technological competence that has enabled it to deliver

scalable solutions which have met every ones needs and expectations with regards to cost,

quality and timeframes.

Moreover, the organization delivers the highest business value at the lowest total cost of

ownership i.e worth for money and with the type of solutions and services

WHY ignite esolutions pvt. Ltd. ?

Wide range of Products: From a customized Software application to manage ones business to a

web site to showcasing the products, the organization provides it all at. are a one stop

solution to all the I.T needs. The services given the clients flexibility to choose from different

array of products and Technologies. The I.T Solutions provided by are Quality assured,

efficient and Easy to use.


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100% Client Satisfaction and Timely Delivery of Projects: This is the backbone of the

Company. Timely delivery of Projects is what the company has always aimed for and tries to

finish and deliver most of the projects before time.

MISSION:

To grow in recognition and respect , through pioneering and leading the effective deployment of

technology and knowhow and seeking to play a key role in technology and solutions for the benefit of

man- kind and emerging as indias best business solution software provider.

VISION:

VALUES , MOTIVES AND BELIEFS

Growth is derivative of the growth of each individual, its the duty of each to espouse and give affect to

the values , motives and belives sated:

People

Having a positive regard for every employee

Fostering carrer building by creating opportunities

Expecting each to contribute to the process of organization building thus deriving pride loyalty and

emotional ownership.

Quality and value

Meeting any and every commitment made irrespective of any cost that has to be incurred

Ensuring stability , through the process of delivering the best .

SERVICES

Expert guidance.

Besides SBS customization and deployment, it need to ensure successful adoption and

participation to meet the business objectives.


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ignite offers a full range of services spanning the entire life-cycle of Social Business Software

implementations. it dosen't take a cookie cutter approach; from project inception through

implementation and beyond, the team partners closely with customers to develop and implement

a solution tailored to their business demands.

the solution consultants are passionate about using technology to transform how work gets done

in the enterprise. Each brings a rich set of best practices and proven methodologies to each

engagement that's based on deep experience with enterprise deployments, including 15% of the

Fortune 500. the technical delivery team leverages unparalleled domain expertise to rapidly

analyze and implement powerful business solutions.

Strategic Consulting

Ensuring that one gets full and lasting value out of our solutions is our top priority. Learn best

practices and proven methodologies.

Technical Consulting

the technology consultants are experts at assimilating the business vision into a technical

blueprint for SBS customization and implementation. From installation, configuration and tuning

through enterprise application integration, our consultants understand the "why" every bit as

much as the "how".

Education

Learning how to properly use, administer, and customize Jive Social Business Software is an

important key to your success. Get the team ramped up quickly with instructor-led courses,

remote webinars, and self-paced distance learning programs.

Support Services

the experienced support team provides enterprise-class service and offers a wide range of service

levels depending on your business needs.
http://www.jivesoftware.com/services/strategic-consultinghttp://www.jivesoftware.com/services/technical-consultinghttp://www.jivesoftware.com/services/educationhttp://www.jivesoftware.com/services/supporthttp://www.jivesoftware.com/services/supporthttp://www.jivesoftware.com/services/educationhttp://www.jivesoftware.com/services/technical-consultinghttp://www.jivesoftware.com/services/strategic-consulting


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WORKING METOHD

Requirements and Proposals

Development

Members of the Organization and their Designations:

1. CEODevyanshu2.

Research & Development HeadAnuradha

3. Creative HeadPalak Singhal4. IT HeadAditi Kakkar5. Marketing HeadSrobona Dutta6. Finanace HeadIshita Mohindra


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SIZE OF THE ORGANIZATION

The Organizations size is determined by number of its employees, the largeness of its operation,

and its market reach and share. It also poses a very different challenge for the organizations

leaders, while small organizations are build for innovation, large are meant for operational

efficiency. The skills necessary for entrepreneurship are quite different from that of running a

large and diverse organization, large organizations requires more concern for people, controlling

specialized departments and a talent for sensing issues buried deep in the organization.

Our organization has a small organization structure.

The organization has 21 on- roll employees and 10 off- roll employees.

TYPE OF ORGANIZATION

Flat Organization A flat organization structure is one that has few layers of reporting and

authority. Organization structure with few layers of reporting often translates to less bureaucracy.

Hence, decisions are taken faster and the company is mobile and agile. When done right, a flat

structure can lead to greater levels of efficiency, competitiveness, and profitability.

Features:

Flat organizational structures are usually much wider than they are tall. The width of the flatter organization is comprised of various departments. For example, a

company president may have managers of marketing, engineering and finance reporting

to him. Managers may, in turn, have support or clerical people working for them.

Consequently, the company may only have three levels of employees.

A taller organizational structure contains many different levels or tiers. The tiers orechelons are what give a larger company its height or tallness.

Advantages of flat Organisations Disadvantages of flat Organisations

More/Greater communicationbetween management and workers.

Workers may have more than one


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manager/boss.

Better team sprit. May limit/hinder the growth of theorganisation.

Less bureaucracy and easierdecision making.

Structure limited to smallorganisations such as partnerships,

co-operatives and some private

limited companies.

Fewer levels of management whichincludes benefits such as lower

costs as managers are generally

paid more than worker.

Function of each department/personcould be blurred and merge into the

job roles of others.

STRUCTURE OF THE ORGANIZATION

FUNCTIONAL STRUCTURE

Benefits of the Structure: One line of Business Divided on the basis of functions Horizontal Differentiation Operational Excellence Facilitates Specialization.

CEO

CREATIVE HEAD IT HEAD MKTG HEAD FINANCE HEAD


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Advantages of Functional Structure:1. The workforce will be divided into specialized groups and employees will have no

difficulties in understanding what is expected of them.2. All duties and responsibilities are clearly defined so that there will be no unnecessary

replication of work.

Disadvantages of Functional Structure:1. Departments can become limited to their own position in the company, and so become

short-sighted rather than proactive.2. This potentially leads to a jumble of work styles and a lack of communication.

SPAN OF CONTROL

A span of control is the number of people who report to one manager in a hierarchy. Span of

control determines the structure of an organization, a narrow span of control results in

hierarchical organization while broad span of control leads to flat structure. The more people

under the control of one managerthe wider the span of control. Less means a narrower span of

control.

The span of control in our organization is depicted thorugh this diagram:-


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TECHNOLOGY

Organizations take inputs from the environment and create value from the inputs by transforming

them into outputs through conversion processes. Technology is the combination of skills,

knowledge, abilities, techniques, materials, machines, computers and other equipments that

people use to convert or change raw materials into valuable goods and services. Organization use

technology to become more efficient, innovative and better able to meet the needs and desires of

stakeholders. Each department or function in an organization is responsible for building

competences and developing technology that allows it to make a positive contribution to

organizational performance. As our organization is customized so it is a small-batch and unit

technology, an organization which produces the software according to the technological

requirement of the customer. It makes one-of-a-kind, customized products. Small-batch unit

technology scores lowest on the dimension of technical complexity because any machines used

during the conversion process are less important than peoples skill and knowledge. The software

being required by the customer is designed in a manner that serves the purpose of the

requirement of the output desired by the customer. People decide how and when machines will

be used, and the production process reflects their decisions about how to apply their knowledge.

This type of technology gives our organization the capacity to produce a wide-range of software

CEO

MarketingHead

staff

staff

IT Head

staff

staff

creative Head

staff

staff

staff

Reasearch andDevelopmentHead

staff

staff

staff

Finance Head

staff staff

staff


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that is customized for individual customers. This technology is relatively expensive to operate

because the work process is unpredictable and the production of customized, made to order

software and programs with reference to the technology being used by the customer makes

advance programming of work activities difficult. It assigns a team of programmers to work

together to develop new software applications.

WOODWARD RESEARCH DESIGN: TECHNICAL COMPLEXITY AND

ORGANIZATIONAL STRUCTURE

Structural Characteristics Small-Batch Technology

Level Of Hierarchy 3

Span Of Control of CEO 5

Span of control of first line supervisor 20

Ratio of managers to non-managers 1 to 20

Shape of the Organization Flat

Type of Structure Organic

Cost of Operation High

Gareth Jones

According to the need and requirements of our organization, the task variability is high and task

analyzability is low as the software programmers tasks are unpredictable, they encounter

different situations while designing and programming different software. Thus our organization

falls under engineering production. The number of exceptions that the programming engineers

encounter in the task is high, but finding a solution is relatively easy because they are well

understood about the programming required to handle those exceptions.

Futher our organization is catogrized on the basics of task interdependence that how much the

work or the output of one department is dependend on the others output.We fall under the

catogery ofReciprocal Interdependence.The difficulty of specifying the sequencing of tasks

thai is characteristic of intensive technology makes necessary a high degree of coordination and

makes this technology type more expensive that others.On a departmental level,research and


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development department operate with an intensive technology.The research and designing

department organize the design according to the requirements of the customer accordingly they

are futher given to the programmers again for cross checking the design it is been sent to the

desgining department.

ORGANIZATIONAL CHART

Technology used in the organization:INTENSIVE TECHNOLOGY is used in our organization.

This technology is based on a work process where input, conversion and output activities are

inseparable.

When a software prepared, all the departments are equally involved in its final completion and

delivery to the customers. Dissatisfaction of the customers leads to the further amendmentswhich includes the go through of the software from all the departments again.

Creative

departmentMarketing

Department

Research and

development

ITdepartment


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STRATEGY OF THE ORGANIZATION

1. Establishing Expertise:It means to differentiate them by establishing their business as experts in their particular

niche. To differentiate themselves as the specialists in their field, they attempt to manufacture

a distinction for themselves, often by stating they have a particular expertise or a unique

approach to meeting challenges and opportunities in their sector.

2. Past work Experience:

Having past clients testify as to the quality of the finished work, the level of service provided

or the fairest of pricing, can be an important strategy for service sector businesses.

JOB DESCRIPTIONS OF VARIOUS POSITIONS

CHIEF EXECUTIVE OFFICER


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JOB TITLE:

Chief Executive Officer

JOB SUMMARY:

Leader

Advises the Board Advocates / promotes organization and stakeholder change related to organization

mission

Supports motivation of employees in organization products/programs and operations

Visionary

Ensures staff and Board have sufficient and up-to-date information Looks to the future for change opportunities Interfaces between Board and employees Interfaces between organization and community

Decision Maker

Formulates policies and planning recommendations to the Board Decides or guides courses of action in operations by staff

Manager

Oversees operations of organization Implements plans Manages human resources of organization Manages financial and physical resources

Board Developer

Assists in the selection and evaluation of board members Makes recommendations, supports Board during orientation and self-evaluation Supports Board's evaluation of Chief Executive


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JOB ACTIVITIES:

1. Board Administration and Support

Supports operations and administration of Board by advising and informing Board members,

interfacing between Board and staff, and supporting Board's evaluation of chief executive

2. Program, Product and Service Delivery

Oversees design, marketing, promotion, delivery and quality of programs, products and services

3. Financial, Tax, Risk and Facilities Management

Recommends yearly budget for Board approval and prudently manages organization's resources

within those budget guidelines according to current laws and regulations

4. Human Resource Management

Effectively manages the human resources of the organization according to authorized personnel

policies and procedures that fully conform to current laws and regulations

5. Community and Public Relations

Assures the organization and its mission, programs, products and services are consistently

presented in strong, positive image to relevant stakeholders

6. Fundraising (nonprofit-specific)

Oversees fundraising planning and implementation, including identifying resource requirements,

researching funding sources, establishing strategies to approach funders, submitting proposals

and administrating fundraising records and documentation

WORKING CONDITIONS:


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Normal 8 hours per day Five days a week

CREATIVE HEAD

JOB TITLE:

Creative Head

JOB SUMMARY:

Direct the activities and professional development of creative team members, includingconducting staff reviews, taking corrective actions and recommending promotions

To study the creative marketplace, assessing where companys work stands againstcompetitors, as well as our clients competitors creative work.

JOB ACTIVITIES:

The creative director is responsible for the creative output of the organization, with oversight of

the creative team and creative processes; the ideation, presentation and execution of client

branding and marketing communications campaigns; the profitability and creative quality of

client projects, and the operational readiness of the creative team, all in fulfillment of our brand

promise to the clients, including:

Directing the creative function so that the environment, culture, team, capabilities, tools,

processes, expectations, work style and other elements support the strategic goals and brand of

company

Ensuring that the creative function operates in an efficient, profitable manner

Ensuring that our creative product remains leading edge and ahead of our competition Ensuring that our high quality of creative and production is upheld, maintaining

consistently high standards for him/herself and others on the team

Delivering strategic communication solutions that help our clients attain their marketing

and communications objectives

Listening, asking, hearing, prioritizing and translating client situation, marketing goals and


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information into strategic brand concepts, voice, messages and rationales

Collaborating and contributing to the creative process as a leader of a creative team, and

as a member of the account team

Co-leading the unified creative/account management process in order to execute on

client projects

Writing and presenting cohesive and persuasive rationales for campaign approaches

Leading the unified process of marketing/concept/design and post-production execution

Leading the unified process of marketing/concept/design and

interactive/web/video/motion graphics

Ensuring the professional development and readiness of the creative team

Managing the evolution of the agencys technology needs and marketing technology and

digital marketing capabilities

WORKING CONDITIONS:


SOCIAL ENVIRONMENT:

Report to C.E.O

MARKETING HEAD

JOB TITLE:

Marketing Head

JOB SUMMARY:

To develop, establish and maintain marketing strategies to meet organizational objectives.

Effective management of the marketing, advertising and promotional activities of the

organization are also the part of marketing heads job.


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JOB ACTIVITIES:

manage and coordinate all marketing, advertising and promotional staff and activities conduct market research to determine market requirements for existing and future

products

analysis of customer research, current market conditions and competitor information develop and implement marketing plans and projects for new and existing products manage the productivity of the marketing plans and projects monitor, review and report on all marketing activity and results determine and manage the marketing budget deliver marketing activity within agreed budget

develop pricing strategy liaison with media and advertising

WORKING CONDITIONS:


SOCIAL ENVIRONMENT:

Report to:

C.E.O

FINANCIAL HEAD

JOB TITLE:

Financial Head

JOB SUMMARY:


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Plans and directs accounting activities within the Finance department by performing the

following duties, personally or through subordinate supervisors

J OB ACTIVITIES:

Essential Duties and Responsibilities

Assists in the development and implementation of goals, policies, priorities, and proceduresrelating to financial management, budget, accounting, and/or payroll.

Supervises and participates in the preparation of various financial statements and reports. Directs the installation and maintenance of accounting records to show receipts and

expenditures.

Directs the maintenance of general and subsidiary ledgers, accounts receivable, revenuedistribution, depreciation, cost, property, and operating expenses, and insurance records.

Directs and participates in cost analyses and rate studies. Prepares statements and reports of estimated future costs and revenues. Directs internal audits involving review of accounting and administrative controls. Establishes system controls for new financial systems and develops procedures to improve

existing systems.

Coordinates preparation of external audit materials and external financial reporting. Reviews financial statements with management personnel. Directs the installation and maintenance of new accounting, timekeeping, payroll, inventory,

property, and other related procedures and controls.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses

intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes

information skillfully; Develops alternative solutions; Works well in group problem solving

situations.


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Project Management - Develops project plans; Coordinates projects; Communicates changes

and progress; Completes projects on time and budget; Manages project team activities.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to

others without interrupting; Keeps emotions under control; Remains open to others' ideas and

tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group presentation

skills; Participates in meetings.

WORKING CONDITIONS:


SOCIAL ENVIRONMENT:

Report to :

C.E.O

TECHNICAL HEAD

JOB TITLE:

Technical Head

JOB SUMMARY:

Creates and executes development plans and revises as appropriate to meet changing needsand requirements.


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Keeps project manager well informed of status of development effort and serves as liaisonbetween development staff and project manager.

Ensures technical teams are contributing to our code library.

Owns the development lifecycle and is responsible for managing technical risks throughoutthe project.

Communicates and enforces coding standards Performs code reviews and mentors junior developers. Manages technical resources within budget and project schedule. Consistently delivers high-quality services to our clients.

JOB ACTIVITIES:

CAREER PATH CORE COMPETENCIES

Technical Expertise

Understands complex database concepts and effectively employs different database designtechniques.

Possesses demonstrated work experience with more than one relational databasemanagement system.

Understands OO concepts and consistently applies them in client engagements. Understands the benefits of the various programming languages. Possesses significant knowledge of client/server and internet systems architectures. Understands browser / client specific compatibility issues.

Communication

Facilitates team and client meetings effectively. Holds regular status meetings with development team. Keeps development team well informed of changes within the organization and general

corporate news.


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Delivers engaging, informative, well-organized presentations. Resolves and/or escalates issues in a timely fashion.

Understands how to communicate difficult/sensitive information tactfully

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

Conducts effective performance evaluations and mentors developers and senior developersthrough formal and informal channels.

Seeks and participates in personal development opportunities above and beyond trainingrequired by us.

Trains other innovators and clients through both formal and informal training programs. Encourages more junior Innovators to take responsibility for their development within the

company.

Challenges fellow innovators to progress toward their professional development goals.Internal Operations

Suggests areas for improvement in internal processes along with possible solutions. Leads internal teams/task forces. Reviews the status reports of team members and addresses issues as appropriate. Complies with and helps to enforce standard policies and procedures. WORKING CONDITIONS: Normal 8 hours per day Five days a week

SOCIAL ENVIRONMENT:

Report to:


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C.E.O

Due to the entry of new competitor, the organization has been effected, marketshare has gone down, competition has to restructure them:

The organization has highly complex products, so they established customerfocused divisions

and more customersoriented work processes, resulting in a well- weaved product division/

customer division structure mutually.

According to the decreasing market share, the organization is beginning to acknowledge the

importance of customer relations, and knowing as much as possible about their customers needs

and demands and design their customer management process accordingly.

The new improved structure is as follows:

Customer Service Int. & Ext.Distribution channel

CUSTOMER CUSTOMER CUSTOMER CUSTOMER

CEO

PRODUCT A PRODUCT B PRODUCT C


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Documents

Osd Project