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Our MissionConServe is dedicated to satisfying
the needs of its Clients in a manner
consistent with improving the human
condition, and that will foster the
development of long-term, profitable
business relationships with our Clients,
our employees, our vendors, and the
community as a whole.
Ready to Get Started?Call (866) 761-0700 or email
200 CrossKeys Office Park | Fairport, NY 14450 | (866) 761-0700 | conserve-arm.com/2016
V1.1
2016 Results: Client Report Card
It’s a pleasure working with such an honest team. Amal Hanna-Owais Miami Dade College
About our Client Report CardWe encourage our Clients to provide us with ongoing feedback.
Communication ResultsConServe recognizes the importance of open and ongoing communication with our Clients. We proactively monitor our relationships to ensure that we are providing exceptional service to every level of account, from the Client to the consumer.
We are easy to reach and we answer your calls and emails promptly.
96% rate us above average or excellent
We are professional and respectful in our communications.
98% rate us above average or excellent
We meet our commitment of a 24-hour response and turn around time to your inquiry.
97% rate us above average or excellent
Response time is fantastic and communication outstanding.
0%
0%
Overall Performance ResultsConServe is committed to providing our Clients with exceptional service. Our Client Report Cards are an excellent way for us to measure our current performance. All feedback is reviewed on an individual account basis. This formal review process allows us to design and implement customized solutions for each account.
We are pleased with ConServe’s overall performance and customer service.
95% rate us above average or excellent
How does ConServe rank against your other agencies?
90% rate us above average or excellent
All ConServe employees are great. Recoveries are high and our satisfaction is even higher.
16%
0%
Reporting ResultsConServe is a results oriented agency. We recognize the fact that our Clients need access to accurate and real-time information. We strive to deliver valuable and insightful information to our Clients, each and every day.
We provide comprehensive and useful management performance reports.
90% rate us above average or excellent
Our monthly statements accurately summarize our collection activity.
91% rate us above average or excellent
Our secure 24/7 Client Web Portal is a valuable and utilized resource.
90% rate us above average or excellent
The web portal is easy to use and very straightforward.
22%
0%
0%
72%
Service ResultsCommitment to service is at the very core of our Corporate Mission Statement. ConServe is intensely aware of the requirements necessary to achieve continuous Client satisfaction and we remain dedicated to delivering nothing less than exceptional customer service.
We set up your funds timely and correctly.
96% rate us above average or excellent
We enter placements timely and correctly.
93% rate us above average or excellent
We meet your account management requirements timely and correctly.
92% rate us above average or excellent
ConServe truly excels in making their Clients feel special, all the while keeping an above average rate of return on our collection accounts.
22%
7%
0%
0%
71%
8%
0%
Our Client Report Card is distributed annually and provides a forum for our Clients to rate their
experience with ConServe. From our performance on your accounts to our interaction with your staff,
we are committed to consistently reviewing our Client relationships to make certain that we are not
only meeting, but exceeding your expectations.
A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
21%
4%
0%
0%
75%
74%
A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
19%
3%
0%
0%
78%
A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
26%
4%
0%
0%
70% A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
20%
6%
1%
0%
73% A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
24%
1%
1%
68%
A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
28%
9%
1%
0%
62% A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
21%
9%
0%
0%
70% A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
29%
9%
1%
0%
61%
A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
23%
4%
1%
0%
72%
A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
16%
2%
0%
0%
A Excellent
B Above Average
C Average
D Below Average
E Unsatisfactory
0% 10% 20% 30% 40% 50% 60% 70% 80%
30%
8%
2%
0%
60%
6%
82%
