Memorial Staff, Medical Staff, Board of Trustees and Community:

Introductory CEO Remarks I was very proud to be a part of the second White Coat Ceremony at the Burrell College of Osteopathic Medicine (BCOM) on Saturday, August 12th. It is an honor to serve on the Board at BCOM. We are fortunate to have quality medical students studying right here in southern New Mexico; it is certainly our goal that many will decide to stay in this area to help fill a great need we have for family doctors. Memorial partners with BCOM to offer their students a hands-on clinical experience with oversight from some of the finest physicians in the region. Congratulations to the Class of 2020 – we wish you the best in your journey and welcome you to the wonderful city of Las Cruces.

Las Cruces Chamber Celebrates Healthcare Excellence The Greater Las Cruces Chamber of Commerce held their first Annual Healthcare Awards banquet on July 28th with more than 300 people in attendance. Memorial was pleased to be a major sponsor for this event, which recognized those doing an outstanding job in local healthcare. We had quite a few exceptional staff members on the list of nominees. These included: John Harris, Dr. Dolores Gomez, Ray Grenier, Jay Sundheimer, Cornell Colbert, Tom Ismond, Ron Ontiveros, Jennifer Black, Lupe Nevarez, Lance Trujillo, Memorial Auxiliary, Memorial Pharmacy Team and Memorial Breast Tumor Board. Lynn Fletcher, RN, Memorial Cancer Center Director, won the “Impact Award” for the significant difference she makes in the lives of her patients. Congratulations to Lynn and to each of the nominees and winners.

Memorial Entrée Wins “Men Who Cook” Best Main Dish Please join me in congratulating our Chef, Phillip Estell, on winning “Best Main Dish” at this year’s “Men Who Cook” fundraiser! Phil prepared Creole Lamb Lollipop with Port Wine Demiglaze. Phil has demonstrated his passion for the culinary arts in various ways since joining us in April of 2016. He has upgraded Memorial’s Oasis Café menu as well as our catering and patient menus. Memorial is proud of Phil and very proud to support Mesilla Valley Hospice by participating in this event.

August 2017 Volume 4, Issue 8

Our Mission

Making Communities Healthier

Our Vision

To be a place where:

People choose to come for healthcare,

Physicians want to practice, and

Employees want to work.

Our High Five Guiding Principles

These principles guide our actions and decision making and define what our community can expect from us as a healthcare partner.

·Delivering high qualitypatient care

·Supporting physicians

·Creating excellentworkplaces for ouremployees

·Taking a leadership role inour communities

·Ensuring fiscalresponsibility

Lynn Fletcher, RN

Imaging Services Low Dose CT Scan Detects Lung Cancer We now have Low Dose CT scans for lung cancer screening available at the Imaging Center of Las Cruces, located at 160 N. Roadrunner. Lung cancer is the leading cause of cancer death for both men and women in the United States. This CT scan, for qualified patients who have been referred by their Primary Care provider, is quick and easy and results in a very low dose of radiation exposure. This type of screening has been clinically proven to reduce lung cancer mortality in individuals at high risk for lung cancer.

Memorial Installs 5 New Ultrasound Machines Technology continues to advance at Memorial with the purchase of 5 new ultrasound machines. We are pleased to offer this latest ultrasound upgrade in our Women’s Medical Associates office, in our Cath Lab and at the Memorial HealthPlex. Better technology means better accuracy in diagnosing and treating our patients.

Critical Care Nurses Tennille Gonzales and Jennifer Pieper Now Lead ICU We are delighted to announce that Tennille Gonzales, CCRN, has been named the Director of our Intensive Care Unit (ICU). Tennille is highly qualified for this position. She was hired in March of 2010 as Clinical Manager of the ICU. She has done an outstanding job of working on our quality initiatives, the professional development of the ICU staff and much more. Jennifer Pieper, CCRN, will be taking over as Clinic Manager of ICU. These two are great examples of our commitment to promote from within whenever possible. We are very confident that under Tennille’s leadership, and Jennifer’s management, we will remain the finest ICU operation in the region. Congratulations to both!

Memorial Arthritis Center Now Taking Appointments As we announced in last month’s newsletter, Memorial is getting ready to welcome a new Rheumatologist to our medical team. Dr. Dana Trotter is slated to start seeing patients at the end of August at the Memorial Arthritis & Osteoporosis Center which will be located in the Memorial Medical Office Building C on campus, Suite 207. We believe that this will fill a need in the area to treat patients suffering from any of almost 100 forms of arthritis, as well as osteoporosis, gout, lupus and other chronic pain disorders. Appointments can be made by calling 575-532-7430.

Digestive Health Specialists Present to Record Crowd It is clear that a lot of people are struggling with GERD and acid reflux in our community. More than 60 people attended our Heartburn Seminar, presented by Dr. Reinhold and Dr. Macias, to learn about Linx™ and other procedures to treat the causes of chronic heartburn. Memorial has the only Digestive Health Program in southern New Mexico. Our team of physicians and surgeons can address a broad spectrum of digestive health issues from hemorrhoids to obesity and just about anything in between. To find the right physician to help with your problems, call our Digestive Health Patient Navigator at 575-532-4373.

Stretta™ Provides a Non-Surgical Treatment for Acid Reflux Bariatric surgeon, Dr. Frank Felts, offers yet another solution to treat chronic GERD. Stretta therapy is a minimally invasive procedure that significantly reduces GERD symptoms, allowing the majority of patients to eliminate or largely decrease use of antacid medications. Stretta is an outpatient procedure performed in less than 60 minutes, allowing patients to return to normal activities the following day. Stretta doesn‘t require any incisions, stitches or implants. It delivers radio-frequency energy to build up the muscle between the stomach and the esophagus, resulting in better barrier function and less reflux. An appointment to discuss the Stretta procedure can be made by calling 575-556-1849.

Dr. Jean-Pierre Reinhold Dr. C. Aitor Macias

Tennille Gonzales, CCRN

Class of 2020 Begins Residency Training A new group of doctors began a 3-year family medicine internship at The Southern New Mexico Family Medicine Residency Program. We welcomed the new Residents and their family and friends at a reception on July 18th.

We extend a warm welcome to this Class of 2020:

$20 Sports Physicals Back by Popular Demand Memorial clinics are once again offering our very popular student sports physicals for only $20. We know that students who are involved in any type of athletic activity are required to have a physical in order to participate, so we want to make it easy for the student and affordable for the parents. This year, $20 Sports Physicals are available at Memorial Family Medicine Center on the Memorial campus, the Family HealthCare Center-Picacho and at Memorial Urgent Care-Sonoma. Walk-ins are available at the Urgent Care Center. Appointments can be made at the Family Medicine Center by calling 575-521-5370 and at Family HealthCare Center-Picacho by calling 575-532-4427.

Memorial is First Hospital in Region to Launch Recycling Program On July 1st, Memorial launched a recycling program that generated 3.2 tons of recyclable material in the first month. Memorial is open 24 hours a day, 7 days a week – it’s a busy place. We have more than 50 departments, and all of them are engaged, excited and supportive of the recycling effort. We want to be good corporate citizens, and that includes being responsible for taking care of our environment every way we can. Memorial now has 102 bright blue recycling bins throughout the hospital and is recycling plastics, shredded office paper and metal cans in addition to a lot of cardboard. Memorial worked with the South Central Solid Waste Authority (SCSWA) to launch the program and provide in-service training for hospital departments to be sure everyone is clear on “recycling right.” Tarkeysha Burton, SCSWA recycling coordinator, says, “This was the perfect opportunity to work hand in hand with Memorial staff, answer all questions and get everyone onboard as to what is recyclable and what is not, and to be sure all materials going into recycling are clean and dry – no food waste.” Recycling is the right thing to do, and Memorial is proud to set an example for hospitals around the state and beyond.

Hundreds and Hundreds of Backpacks Donated to Area Elementary Students We have a rich tradition of supporting our community. For the past 10 years, Memorial and our employees have donated filled backpacks to Las Cruces Public Schools for students who cannot afford school supplies. This project was started by Engineering employee, and 2016 Mercy Award Winner, Elaine Rosas-Lunas. Thousands of students have started their school year well-prepared due to the generosity of Memorial employees who purchase and fill the backpacks with grade-appropriate supplies. This year, for the first time, Memorial also donated backpacks to 400 elementary students at White Sands Missile Range. We are very proud to live out our High Five Guiding Principles by taking a leadership role in our community through these school donations.

Rick Flores Steps in to Manager Role at Two Memorial Physician Practices Memorial Weight Loss Center of New Mexico and Memorial Wellness Center are very fortunate to welcome Rick Flores as their Practice Manager. Rick comes highly qualified, with extensive experience in physician practice management, most recently in El Paso. Dr. Frank Felts is the bariatric surgeon at Memorial Weight Loss Center and Dr. Paul Magarelli is the physician at Memorial Wellness Center. Both are highly experienced physicians with busy practices. We extend a warm welcome to Rick as he takes the lead at these practices.

Primary Care Team ExpandsLas Cruces has a growing need for Primary Care providers. Within our Memorial Physician Practices, the Picacho Family HealthCare Center providers have shifted to other locations, and Urgent Care-Sonoma has experienced steady growth since it opened in Fall of 2016. Three new providers have joined the Memorial medical team as Primary Care providers to work at these locations. We welcome Certified Family Nurse Practioners (pictured from left to right) Michael Zavala, Heather Baird, and Justin Montgomery.

Help Support the Ronald McDonald House Charities Walk for Kids The Walk for Kids helps raise funds and awareness for the services and programs provided by Ronald McDonald House Charities (RMHC). The 2nd Annual Walk for Kids is a 1 mile fun walk scheduled for Saturday, October 7, 2017 at Sunland Racetrack and Casino. Late registration begins at 8:00AM with

the walk starting at 9:00AM. There will also be a Kids Zone for everyone to enjoy. Walkers (including doggies) enjoy a morning of fun, entertainment and togetherness. RMHC of El Paso provides temporary lodging to families when their child is seriously ill or injured and are seeking medical treatment in one of the local El Paso Hospitals. In addition, there are two Ronald McDonald Family Rooms, one in El Paso and the newest located at Memorial Medical Center. This year, Memorial is pleased to be a sponsor of the Walk for Kids. Please join us in helping families in crisis by registering early as an individual or team. For more information or to register go to www.walkforkidselpaso.org or call 915-542-1522.

Welcome New Providers We are happy to announce when new providers join MMC’s medical staff. Please join me in welcoming the following providers who joined us in the past month.

- Danny Avalos, MD – Internal Medicine, TEAMHEALTH Hospitalist - James Esposito, MD – Anesthesia, Somnia Anesthesia Group - Audra Martinez, CRNA – Anesthesia, Somnia Anesthesia Group - Jessica Herrera, CNM – Nurse-Midwife, Women’s Medical Associates - Minerva Medrano de Ramirez, MD - Family Medicine, MMC Family Medicine Center - Casey Onik, DO - Family Medicine, Emergent Medical Associates - Paul Yates, MD - Imaging Services, Virtual Radiologic Professionals - Michael Zavala, CNP – Family Medicine, Urgent Care-Sonoma

In Closing… Memorial is committed to building a Lean/Six Sigma culture. “Lean” is a continuous improvement effort that is successful because it involves everyone in the company working together toward efficient systems and procedures. In a Lean environment, we collaborate to increase quality, improve speed, reduce costs and reduce errors. A Lean culture has an ingrained tendency to seek out, identify and drive improvements at all levels of the organization. Everyone is involved. Lean is moving Memorial from a place where projects and improvements are assigned, to an organization where efficiency and effectiveness are simply the way things are done. As healthcare has become more and more consumer-driven, Memorial is committed to being the best we can be for our co-workers, physicians, providers and patients. Our commitment to a Lean environment is taking us there.

Choose to Be Healthy,

John Harris, CEO Memorial Medical Center