Our Roadmap: Delivering HR and Business Operations on One

Greg Selke, Joe AluiaMarch 7, 2020

Our Roadmap: Delivering HR andBusiness Operations on One Platform

CHROs want alignment to the business. HR will never be aligned to the business until HR technology is aligned to the business. S4 and the intelligent enterprise do exactly that.

This is SAP’s POV on the value of a unified enterprise platform for HXM and enterprise processes.

PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

1.2Btransactions per day

6750+HR customers

100Mdaily users

$50Bcontingent

annual spend

60%of the Fortune 1000

run SAP Payroll

77%of the world’s transactions>180+

countries with SAP customers

437,000customers

SAP ranked #1 in enterprise and HCM software

Most if not all of you and your peers rely on SAP for their enterprise and HCM process needs

1.8Bannual XMresponses

PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

The ‘Human Element’ is Trending Up

Increasing talent scarcity, rising labor costs & shift in workforce composition

Elevation of HR within the corporate hierarchy

Changing strategies, operating models, products & services

• Unemployment is at historic lows

• Increased Recruiting efforts by competitors

• High turnover rate

• Increasing trend reflecting interest in gig economy and increased consumption of contingent labor by firms of all sizes

• Need to be more rigorous and agile in making workforce decisions

• Both financial and people aspects need to be addressed to avoid pitfalls

• Continuous pursuit of increased efficiencies, standardization and scale to improve service and increase profitability

• Increased complexity such as onshoring/offshoring, matrix structures, and entering new geographic growth opportunities.

• Closer alignment between corporate strategy and talent strategy

45% of companies cannot find enough skilled workers

80% Organization restructurings fail to achieve their goals

$431BLost by US companies due to low employee engagement

THE DIGITAL ECONOMY REQUIRES ORGANIZATIONS TO RETHINK THEIR PROCESSESAND MAKES THE ROLE OF TALENT INCREASINGLY IMPORTANT

DESIGNINGORGANIZATIONS

BUILDING WORKFORCES

INVESTING IN TALENT

5CUSTOMER© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Workforce Insight

& Impact

Why Combine HR, Enterprise Data, and Processes on a Single Platform?A COMMON SENSE ENTERPRISE MODEL

Human Resources

Enterprise Business

Processes

Human Resources

Enterprise Business

Processes

Disjointed processes, siloed actions, lack of insight

Complexity

Inaccuracy

Latency

Intelligently connected data, processes and user experience

Workforce Insight

& Impact


Value of Integrating HR and Business Operations Through SAP S/4 EnterpriseREAL TIME INSIGHTS: THE INFLUENCE OF WORKFORCE ATTRIBUTES ON BUSINESS PERFORMANCE

HUMAN RESOURCE DATA BUSINESS PROCESSES

Talent DataMotives & Interests, Performance & Potential, Skills & Qualifications

Demographic DataLocation, Gender/Ethnicity/Age

Cost DataPayroll, Benefits, Travel, Assigned IT Resources

Experience DataEngagement, Satisfaction

Employee IDContractor ID

Role or Position ID(including unified roles)

Group data structuresDepartment/Team, Geography / Location, Shift, Cost Center

Finance DataProfit/Sales, Operational Costs, Travel Costs

Supply Chain & Mfg. DataProduction Volume, Quality, Accidents

Customer DataExperience/Satisfaction, Engagement /Contacts, Purchases/Actions


Designing Organizations• Determine how team size and span of control impacts business performance?

• Diagnose how business outcomes are impacted by the composition and needs of your workforce?

• Identify the optimal mix of contractor vs full-time employees based on both costs and productivity?

• Incorporate employee relationships and career interests into organizational restructuring decisions?

Building Workforces• Hire on-demand to meet increased revenue forecasts or new demand streams?

• Determine the impact of unplanned turnover on sales productivity, revenue forecasts or on-time delivery

• Eliminate “across the board” headcount freezes by continuously aligning staffing budgets to business performance

• Automatically trigger physical security access based on job assignments and shift scheduling?

Investing in Talent• Predict when employees might leave and automatically trigger actions to mitigate business impact?

• Align training automatically based on product or compliance driven events?

• Determine the ROI of money spent on compensation increases and rewards?

• Create direct links between operational business needs and employee career development activities?

What if You Could Immediately Improve These 3 People Related Areas…


…You Can With an Intelligent Enterprise

Designing Organizations Building Workforces Investing in Talent


X ExperienceManagement

HumanExperienceManagement

Intelligent Spend Management

N E T W O R K | D A T A | E C O S Y S T E M

CustomerExperience

SAP C/4 HANA O+

SAP Solution PortfolioSAP HAS THE SUITE OF OFFERINGS TO ADDRESS YOUR ENTERPRISE & WORKFORCE NEEDS


With an Integrated System Providing a Single Perspective, Cintas is Improving its Business Operations and Customer Service

WITH SAP SUCCESSFACTORS SOLUTIONS AND THE ASSISTANCE OF DELOITTE, CINTAS LOOKS FORWARD TO BENEFITING FROM:

• A single entry point for our employee-partners to access all HR and payroll information in an intuitive self-service solution

• Modernized HR system providing ability for tighter integration with other SAP solutions in the business

• Continuous improvement that allows Cintas to evolve and meet the needs of employee-partners in its HR solutions

• Mobility and self-service features that offer employee-partners direct access to manage their employee profile, learning, development – and ultimately their career

• Future potential for reporting and analytics capabilities, and migration to standard integrations supported by SAP and partner vendors

• Technical landscape in its PartnerConnect solution that is sustainable and scalable to keep pace with the company’s future growth.

Adding the SAP SuccessFactors Employee Central

Payroll solution to our existing SAP Products gives us

the opportunity to connect our people data with our

business data. SAP SuccessFactors solutions provide

our employee-partners with an integrated toolset to

manage their development and careers through

self-service tools.

Cintas Corp.Cincinnati, Ohio

IndustryProfessional Services

Employees>35,000

RevenueUS $5.2Bn

Featured SolutionsSAP SuccessFactors

“

“

Julie Pettit, Director of HRIS and Payroll, Cintas Corporation


EY is Setting Up a Global Workforce for Success with SAP Solutions

TO HELP ITS GLOBAL WORKFORCE TRANSFORM ITS CLIENTS’ BUSINESSES, EY TRANSFORMED ITS OWN HR INFRASTRUCTURE WITH EASIER-TO-USE SAP SUCCESSFACTORS SOLUTIONS. RECOGNIZING HR AS A STRATEGIC REVENUE TOOL, EY HAS NOW PROVIDED ITS PEOPLE WITH MOBILE SELF-SERVICE SOLUTIONS THAT DRIVE SUCCESS.

• Disparate systems across the globe that resulted in HR inefficiencies

• Need to rapidly locate and develop the right talent teams to better support EY clients and drive revenue

• Remote mobile workforce with evolving digital requirements

• Cultural and geographic gaps in HR functions such as onboarding, performance, career development, and learning

We were looking for innovative and

exciting ways to bring consolidated HR

experiences to our employees, so they can

manage everything from their careers and

their teams to onboarding and recruitment.

SAP SuccessFactors solutions helped us

achieve that.

EYLondon, UK

IndustryProfessional Services

Employees250,000

Revenue€26.9Bn

SAP SolutionsSAP SuccessFactorsCompensation, SAPSuccessFactors Employee Central,SAP SuccessFactors Learning,SAP SuccessFactors Onboarding,SAP SuccessFactors Performance & Goals,SAP SuccessFactors Succession & Development,SAP SuccessFactors Workforce Analytics, SAP SuccessFactors Workforce Planning, SAP SuccessFactors Recruiting solutions, and SAP Jam collaboration platform

““

Brian Eble, Director EY Technology

• Best-in-class HR technology platform for a digital transformation

• Integrated HR functionality that is innovative, scalable, mobile, and simple to learn for onboarding, professional development, and performance management

Before: Challenges and Opportunities

Why SAP

• Process integration and standardization across all global locations for much greater HR efficiencies

• Self-service capabilities for its remote, mobile workforce with little or no need for training

• Visibility into global talent for better delivery of the right client services and increased revenue generation

• Ability to measure worldwide results, identify gaps, and apply leading practices to facilitate ongoing success

After: Value-Driven Results

50%improvement in user experience

IncreasedProductivity globally across all HR functions


Corning is Transforming HR to Drive Business Success WithSAP® SuccessFactors® SolutionsCORNING WORKED WITH IBM SERVICES TO DEPLOY SAP SUCCESSFACTORS SOLUTIONS. NOW THE COMPANY BENEFITS FROM CONTINUOUS HR INNOVATION, TOTAL WORKFORCE MANAGEMENT AND VISIBILITY, AND THE POWER TO RUN SIMPLER WITH CONNECTED, MOBILE-FIRST SOLUTIONS.

• Legacy HR systems and processes, hindering HR’s ability to support the business and manage employees and contingent workers centrally as a global workforce

• Millennial employee and contractor demand for personalized, self-service HR

• Need for global, big-bang deployment with minimal business impact

HR technology is changing so quickly

today. Now we can rely on SAP for

continuous technology and process

innovation – and reap the benefits for

our executives, employees, and

contingent workers.

Corning, Inc.Corning, New York

IndustryHigh Tech

Employees45,000

RevenueUS $9.7Bn (2016)

SAP SolutionsSAP SuccessFactors,SAP Fieldglass

“ “

Christy Pambianchi, Senior Vice President HR, Corning Incorporated

• Suite of future-proof HR solutions

• Interest in a long-term SAP partnership with the potential for co-innovation

• Proven, cloud-based, mobile-first technology platform that fully integrates with SAP Fieldglass solutions

• Large, trusted company with broad portfolio of offerings

• Global scale and reach of IBM Services, with flexibility to add resources as needs change

Before: Challenges and Opportunities

Why SAP and IBM Services

• Empowered people at all levels with anytime, anywhere access to live HR data, analysis, and reports

• Provided clear visibility and centralized management of total workforce – right down to teams and individuals

• Laid the foundation for continuous HR innovation and transformation to support evolving business needs

• Enabled real-time data availability and synchronization between Sap SuccessFactors and SAP Fieldglass solutions, eliminating data errors and delays in renewing contracts and decommissioning terminated workers.

After: Value-Driven Results

AutomatedSynchronization of data between SAP Fieldglass solutions and SAP SuccessFactors solutions

Products & ServicesGlass, ceramics, and related manufacturing materials, primarily for industrial and scientific uses


• Eliminate paper-based processes that were causing bottlenecks all along the employee lifecycle

• Manage both the technology cutover and the organizational change inherent in a major implementation

• Realize value in record time using a standard configuration of the software

• Stay ahead of schedule throughout the migration of vast amounts of data

• Slash the impact that payroll and HR frustrations exert on daily job performance

• Empower employees to perform routine tasks quickly and work more conveniently through an online portal

• Provide a central contact point for HR inquiries and keep the resolution process transparent

• Inspire ideas for further technological innovation in the newly engaged employee base

• Establish a road map for further business process reengineering in the future

SAP Helped TTC Rebuild HR to Optimize Process Visibility and Communication for the Diverse Staff That Keeps Toronto Moving

SAP and TTC team members

worked together to overhaul HR,

payroll, and finance processes. We

drew employees into a state-of-the-

art system by streamlining payroll and

kept them there with great new

services that boosted engagement

and productivity.

Toronto Transit CommissionToronto, Canada

IndustryPublic Sector

Employees15,000

RevenueUS $1.1 Bn

“

“

Anja Shiralli, Director of Payroll and the Employee Service Center, Toronto Transit Commission

Featured Solutions & ServicesSAP S/4 HANA and SAP SuccessFactors Recruiting, SAP SuccessFactors Onboarding, and SAP SuccessFactors Employee Central solutions

Thanks to implementation assistance from partner IBM, the Toronto Transit Commission (TTC) transformed HR processes with SAP S/4 HANA and SAP SuccessFactors solutions to help:


Why SAP?SAP HAS THE UNIQUE CAPABILITY TO DELIVER ON THIS PROMISE

Single Platform

20%–30% lower total cost of ownership

Enabling end to end integration to deliver outcomes intelligently with a

unified data model e.g. Workforce Forecast & Cost

Optimization

Customer Success

15% – 20% Improved productivity

Proven as the #1 Enterprise & Workforce Software provider globally

and in your industry

Intelligent Enterprise

48% of machine learning early adopters

cite increased profitability as the top benefit

Embedded AI/ML capabilities e.g. Service Management Intelligence to

improve workforce Productivity


Next Steps

Experience Discovery

• Process

• Value

• Technical

Business Case

• Align to Strategy

• Business and IT Value

• ROI

Solution Roadmap

• Solution Architecture

• Timeline

Demo

• Tailored Demos

• Tie to Business Case

Proposal

• Solution Costs

• Implementation Costs

Resources to Leverage

• HR Value Advisor, Industry Advisor, Value Advisor

• Business Architect, Customer Solution Director

• Enterprise Architect, HR Technical Advisor

Documents

Our Roadmap: Delivering HR and Business Operations on One