OUR WOW FACTOR WHAT WE DELIVER Intern.pdfWHAT WE DELIVER • Live Action Plans for each fault actively setting on our new and legacy vehicles, symptom logged by a customer and campaign

PARTS – LISLE

Fleetrite

FIND WHAT INSPIRES YOU

OUR WOW FACTOR

• 50 years as a brand

• Most recognized and used private label brand in heavy-duty after-market

• 6 consecutive years of double-digit growth within our brand

• Growing the number of stand-alone stores year over year

• 85 different product categories and 10,000+ part numbers

WHAT WE DO

• Survey large fleet customers to identify pain points and develop solutions, interact with sales team across 700+ International® deal-erships

• Work cross-functionally with our Procurement, Distribution,Market-ing, and Customer Service teams to execute product strategies and ensure seamless program rollouts

WHAT WE DELIVER

• Revenue and margin targets

• Annual product launch calendar

• Marketing collateral for sales orga-nization

• Identification of emerging product categories and markets

• Extended product lifecycle

WHAT MAKES US UNIQUE

We grow our brand from the ground up by taking risks. When challenges arise, we identify root causes and solutions to reset the growth trajec-tory.

WHO WE SEEK TO JOIN US

A driven, outgoing, customer-facing, self-starter who isn’t afraid of taking risks and strives to go the distance to win every day.

PARTS – LISLE


Blue Diamond

OUR WOW FACTOR

• Support 100,000+ trucks from the Navistar and Ford joint venture with parts

• Sales performance of top 100 parts

• Breakdown of sales by category

• Strategic pricing and margin on sales

WHAT WE DO

• Collaborate with field on incentives, promotions and product releases

• Manage back orders and past due suppliers

• Provide customer service support for help tickets submitted from dealer network

• Govern competitive landscape for top 25 parts

WHAT WE DELIVER

• Sales targets

• Cost management

• Earnings before interest and taxes (EBIT)


By providing service to Ford dealers, we access a separate network and distinctive levels of distribution than Navistar. We have different yet similar product offerings and are innovative and creative in our approach to meeting end customer needs.


A creative, innovative individual who is masterful in analyzing data and interpreting trends.

PARTS – LISLE


Reman & Renewed®

OUR WOW FACTOR

• Team of 6 with 141 years of combined experience

• $300+ M in annual revenues

• 13,200 Reman current products

• 100 new Reman products every year

WHAT WE DO

• Protect our customers by manag-ing the quality of our existing Reman products

• Manage technical activities in new Reman product development

• Collaborate with RENEWED and Fleetrite product management teams to identify and evaluate economic and technical feasibility of future product line opportunities

• Perform quality and technical assessments of existing and potential Reman suppliers to identify, investigate, and validate new remanufacturing technologies

WHAT WE DELIVER

• Happier shareholders – plenty of profitable revenue

• Happier customers and dealers – high quality, excellent value

• Happier employees – enthusiasm and support

• A better world - sustainability through recycling and remanufac-turing of components, minimizing the overall energy and material used and reducing the impact on our planet


We are all very practical…and yes, we can fix your car! Our group thinks outside the box to dream up unique and creative ways to reman-ufacture products to yield the highest core salvage rate. We visit suppliers to review and evaluate their manufacturing capability and processes. We are involved with product teardowns and postmor-tems. Our hands get dirty!


• The Sponge – Someone with curi-osity and a willingness to learn and absorb knowledge and experience from the crew

• The Ant – A team player with enthusiasm to carry more weight and work together unselfishly for the greater good

• The Puppy – A playful charac-ter with a cheerful and positive outlook and a true sense of fun

PARTS – LISLE


National Accounts

OUR WOW FACTOR

• $1.2B proprietary parts purchasing program (Fleet Charge)

• 100 national / regional accounts

• 2,400 active customer accounts

• Integrated solutions with top industry purchasing solution providers

WHAT WE DO

• Grow retail sales by creating competitive bids, increasing program participation, developing differentiated solutions, and providing choices

• Develop new and cultivate existing customer relationships

• Manage parts profit margins, cash and accruals

• Educate customers, dealers and sales teams

• Manage contracts, negotiate and provide customer support

WHAT WE DELIVER

• Customer-specific solutions that result in growing retail sales through our dealerships

• Competitive bids, pricing and tools for customers

• Pricing requirements specified in each and every national account agreement

• Accurate pricing to customer


We are a very smart and talented group of individuals who work extremely well together as a team in a family atmosphere. We have each other’s backs. We’re creative and candid communicators. The people here genuinely like their jobs and the people they work with, and it shows.


A creative yet analytical quick study with solid business acumen and a strong work ethic; an outgoing, good humored team player.

PARTS – LISLE


Parts Distribution Centers (PDC)

OUR WOW FACTOR

• 9 PDC sites and three 3PL sites that support our distribution network

• $2.1B annually in sales from PDC Network

• 3 locations ranking in top 10 in performance by industry in 2018

• 9.4 million order lines shipped annually

• 400+ employees in Distribution and Operations Support Team

• Embrace modern Lean techniques

WHAT WE DO

• Support all distribution operations by running analytics, troubleshoot-ing system issues, and managing Parts policies and programs

• Service 3,000+ active customer locations

• Support customer service orga-nization, inventory planning and product support teams

• Oversee packaging operations and determine packaging speci-fications

• Enforce supplier compliance for aftermarket parts operation

• Envision, plan and execute contin-uous improvement projects

WHAT WE DELIVER

• On-time shipment of dealer orders to support service and repair oper-ations

• Parts organization policies and procedures

• Various projects and company initiatives throughout organization


We’re a fun team and usually the loudest on the floor! There’s a ton of positive energy here that is highly focused on changing and improving our network. This accepting group welcomes you to join in and learn all about supply chain.


An open-minded, creative person who has a positive attitude and enjoys working in a team setting.

PARTS – LISLE


Digital Sales Parts

OUR WOW FACTOR

• $150M+ in sales per year through our e-commerce and online order-ing platforms

• 1,000+ active e-commerce customers and growing

• Launched new dealer-facing e-commerce solution, OnCom-mand® Parts Information

• Averaging more than 100K changes, updates and additions to our 3M+ parts portfolio a month

• $700M+ in US and Canadian repair estimates using the Repair Management Solution

• 15K+ Live Action Plans created and maintained to help resolve vehicle fault codes and customer symptoms

WHAT WE DO

• Enhance our digital product content to empower our customers to complete transactions online

• Continuously improve our solution platforms to improve customer experience

• Support multiple solutions in the OnCommand® Suite Parts Catalog, RushCare Parts Connect and International® Service PortalSM

• Drive adoption of those solutions through both our dealers and

customers with virtual and onsite training and communications

• Support new and current products with the enriched data and solu-tions required by our channel

WHAT WE DELIVER

• Live Action Plans for each fault actively setting on our new and legacy vehicles, symptom logged by a customer and campaign released by Navistar

• 25K+ repair estimates successfully generated each month by our dealer network


We are leading the digital transfor-mation within the parts organization. We shape customer experience directly with the solutions we develop and implement. We strive to become easier to do business with and leverage our data driven solu-tions to exceed customer expec-tations. This is a high performing, goal-oriented team.


An intelligent, ambitious and customer-centric person who is detailed and action oriented.

PARTS – LISLE


Aftersales Marketing

OUR WOW FACTOR

• 1,200+ dealer personnel attendees at our Parts & Service Expo

• 430+ marketing customer touch points during the year

• 200+ product line promotions a year

• 49+ suppliers in our marketing program

• 3 regional events and 100+ new training courses in 2019

WHAT WE DO

• Grow brand awareness, market share and relevance of all parts brands

• Offer dynamic regional dealer training programs that drive up-sell and cross-sell opportunities with our dealership customer base

• Create communication designed to stay top-of-mind with dealer-ship parts personnel through new dealer communications methods and virtual town hall meetings

WHAT WE DELIVER

• New parts retail program with 4 key promotional windows, a customer-driven segmentation focus and a foundation that’s digitally enabled to measure and optimize performance

• Coordinated retail marketing programs in conjunction with e-commerce


Everything we do now, and will be doing in the future, is new and different. There’s nothing the team is afraid to take on or look at differently, with the vision of always making dealer and customer expe-riences better.


You don’t have to be an expert at something if you are willing to learn. Someone who is excited to take on a challenge, knowing in the end you are contributing to a new way of doing business.

PARTS – LISLE


Supply Chain Operations

OUR WOW FACTOR

• $350M in inventory across 9 North American Parts Distribution Centers (PDCs)

• 700K+ managed active part numbers

• 350 critical / truck down orders every day

• 30-40 new product programs every year

• Creation of 3,500 new part numbers every month

WHAT WE DO

• Work with suppliers to place and modify purchase orders, expedite shipments and balance inventory

• Interact with dealers and fleets to identify and source critical parts needs

• Develop recommended dealer stocking lists to support new program launches

• Integrate with Procurement, Engi-neering, Quality, and other organi-zations to support product launch and ongoing requirements

• Drive customer uptime through active inventory management, proactive dealer stocking and accelerated issue resolution

WHAT WE DELIVER

• Parts revenue

• Proactive inventory management


We support Navistar’s revenue goals and drive profitability.


A team-oriented problem solver; a self-driven, self-starter who is intellectually curious,persistent, and tenacious.

PARTS – LISLE


Dealer Experience

OUR WOW FACTOR

• 115,000+ new opportunities per year to create parts and positively impact sales

• Administration of dealer and customer pricing

• Dealer connection in pricing focus groups

• Program and cost management for over 355 aftermarket suppliers

• Supplier cross reference team building

WHAT WE DO

• Provide customer-focused solu-tions to email inquiries and phone calls

• Parts set up, cost management, program changes, cross reference management

• Execute base and differential pricing

• Lean management and daily huddles

WHAT WE DELIVER

• Quarterly price book execution: custom price lists, dealers, joint ventures

• Cost management

• Aftermarket program maintenance: new program creation, part setup/ cost / price

• Differential price management


This group is an integral part of all product and program manage-ment and pricing activities. We are a diverse team of solution providers.


A customer-focused team player with perseverance, flexibility and creative execution.

PARTS – LISLE


Product Management

OUR WOW FACTOR

• $2B+ in revenue product manage-ment activities

• Over 90% revenue for parts organization

• 100+ suppliers managed by each product desk

• Product strategies to provide incremental growth for the orga-nization

WHAT WE DO

• Work with a wide array of internal teams to manage products

• Interact with suppliers, dealers and customers on a daily basis

• Negotiate deals to grow our share of wallet with our dealers and customers

WHAT WE DELIVER

• Revenue and margin for the parts organization

• Unique ways to grow customer and dealer business and solve their challenges, big and small


We are a team of more than 20 that loves to work hard, deliver results, and have FUN while doing our jobs.


An ambitious self-starter who enjoys working in a fast-paced, high-energy environment.

Documents

OUR WOW FACTOR WHAT WE DELIVER Intern.pdfWHAT WE DELIVER • Live Action Plans for each fault actively setting on our new and legacy vehicles, symptom logged by a customer and campaign