Output Services Providing Additional Support For Your ...€¦ · Output Services Providing Additional Support For Your Customers Your customers demand more personalized, convenient

First Data helps you balance greater customer convenience with technology,

designed to make every transaction simpler and more secure. Deepen your

customer relationships and drive new opportunities for growth with our

comprehensive set of solutions — both for your merchant customers and

consumers.

As a leading payment processor, First Data helps you to deliver faster, safer and

smarter electronic commerce. But we also provide services that help you make

the most of each customer engagement:

Card Production Solutions — We deliver end-to-end payment card

fulfillment with production accuracy, flexible design options, data security

safeguards and continuous innovation.

Customer Communications Solutions — We help you stay in front of

your customers to communicate important account information and deliver

targeted marketing messages.

Remittance Services — We provide comprehensive payments

receivables management and remittance processing services across

multiple industries.

It’s a challenging business environment and you need to provide more value to

each customer. First Data’s comprehensive solutions help you effectively attract

and retain quality customers — while helping you save time and money.

First Data

Output Services

Providing

Additional Support

For Your Customers

Your customers demand more personalized, convenient services.

Increase in customer

retention results in a 30%

increase in the value of your

company

Loyalty Insights / Bain & Company 2016

10%

More costly to attract a new

customer than it is to retain

an existing customer.

White House Office of Consumer Affairs 2016

7X

More revenue annually to

your company from fully

engaged customers versus

disengaged.

Gallup Poll 2015

37%

Higher share of wallet for

companies that

successfully engage their

customers.

Gallup Poll 2015

55%

1.

2016 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

Card Production Solutions Provide Your Customers With Purchasing Power

First Data combines efficient Card Production Solutions with

our powerful card processing platform to meet your specific

business needs. We offer EMV® enabled, credit, debit and

private-label card production services. But First Data

doesn’t stop there — our services also include procurement,

inventory management, warehousing and optimized delivery.

Get creative. Personalize your payment cards with quality

embossing or digital printing. Our end-to-end card fulfillment

also provides you with diverse card carriers, cost-effective

mailings, tracking and returned mail management.

Customize your payment cards to help build customer loyalty while enhancing your brand identity.

Personalization Capabilities

Take payment card customization to the next level with

our variety of personalization capabilities:

• EMV® Personalization

• Contact / Dual Interface

• Embossing

• Ultragraphics

• Magstripe Encoding

• Braille Cards

• Vertical Cards

• Laser Personalization

• Photo Cards

• Digital Printing (VHD)

• Front / Rear Indent

• Tipping Color

Services and Support

As an industry leader, First Data offers card production

accuracy, flexible design options, data security

safeguards and continuous innovation to help you

achieve your business goals.

Getting payment cards into the hands of your

customers is easy and efficient with First Data’s

production capabilities and issuance services:

PlastiCard Management

• Procurement services

• Inventory management

Payment Card Production

• Embossed or Flat

• EMV® chip card technology

Marketing

• Digital or Design-Your-Own-Card

• Customized card carriers

Delivery

• Special handling

• Onsite mail presort

EMV is a registered trademark owned by EMVCo.

Operational Scale

245M Plastics personalized and

mailed annually

2B+ Documents mailed annually

8,000 Plastic styles managed

120M

Cards warehoused

114M

Cards procured

2.


Customer satisfaction and loyalty have a major impact on your revenue and profitability. One key factor is the relevance

and clarity of your customer communications. Your customers expect to access and receive information about their

accounts and services 24 / 7 – whether by mobile device, online or through traditional channels like print, mail or a live

agent. Your customer communications strategy needs to keep pace.

With our holistic view across the full payments cycle, First Data helps you to leverage more value from every customer

interaction. Our innovative solutions help you to effectively correspond through clear and consistent communications

across multiple channels at virtually any time.

First Data provides a superior set of both paper and electronic correspondence tools. We bring exceptional insight and

intelligence to your document production, with flexible design and inventory management.

Convert your customer communications into a strategic advantage – rather than just monthly

statements, letters or notices.

First Data Print Capabilities

Our cost-efficient, automated approach helps you create more effective

communications — providing your customers with the account information

they need in the format that they want.

First Data’s customer document design, variable messaging, and decisioning-

based offers are all delivered through our state-of-the-art composition tools.

Take advantage of our document formatting options with enhanced layout and

design capabilities, including:

• Flexible messaging

• Full color print capabilities with selective perforation for dynamic coupon

and check offers

• Two dimensional QR bar codes

• Weight management

• White space management

• Mail piece thickness management

• Data-driven charts and tables

• Credit bureau score information

Customer Communications Solutions Build Deeper, More Valuable Relationships


Document Composition

• Advanced document formatting

• Targeted customer messaging

Print Production & Delivery

• Full color printing

• Select perforation capabilities

• Dynamic coupon offers

• Multi-channel delivery options

e-Correspondence

• Electronic messaging and delivery

• Customer self-directed options

Voice Services

• Inbound and outbound services

• Automated systems solutions

• Agent-direct service solutions

Operational Efficiencies

Reduce mailings to save money — Combine two mailings into one by sending a statement and additional

correspondence together.

Reduce call center volume — Communicate better with your customers, helping to lower the number of calls to your

call centers.

Reduce operational costs — Our economies of scale help reduce your operational costs, including savings on postage.

3.


First Data provides clients with comprehensive payments

receivables management and remittance processing services

across multiple industries. Our Remittance Services improve

operational efficiency, reduce costs and improve funds availability.

We maximize conversion to electronic processing, providing

visibility and control across the remittance workflow.

Our national network processes the full range of lockbox

transactions. We capture images of checks and documents,

deposit your customers’ funds, create image cash letters for

electronic clearing, and efficiently report detailed payment

information on-line.


First Data meets your business needs through the following

remittance processing services:

• Payment processing

• Customized workflow

• Customized receivable reporting

• Deposit preparation

• Check electronification

‒ Image Cash Letter (ICL)

‒ Accounts Receivables Conversion (ARC)

• Specialty Data Entry

‒ Municipal or tax data

‒ Client invoice information

• Multi cutoffs / deposits per day

• Onsite paper storage

‒ Iron Mountain certified destruction

• Return item processing

• A / R payment reversals

• Reporting

• Image archive

‒ Single comprehensive view

• Client Decisioning Module (CDM)

• Digitized Image Transmissions

• Account Look Up capability

• MICR Match capability

• Stop / Accept File capability

• File Consolidation

Our full electronic clearing capabilities reduce mail and bank float for faster access to your funds

Working With Us

Dedicated and Knowledgeable Project Team

• Proven data processes and project

management methodologies

• Operational program governance

Dedicated Support Team

• Consultative support

• Technical consultants for training

• Implementation and delivery managers

Continuous Operational Support

• On-site client services and escalation

• IT development / ongoing support

System and Data Security Capabilities

• Information Security

• PCI Certified

• SSAE 16

• Disaster recovery / Business continuity

Our Experience

34 Million Remittance payments monthly

408 Million Payments processed annually through our

national network

25 Years Experience in lockbox processing

3,400 Remittance processing clients across various

industries

Remittance Services Processing Options That Get You Your Funds Quickly

4.


Engage Your Customers At An Individual Level

We’re Positioned to Deliver

For more information about First Data solutions, contact your Sales Representative or visit FirstData.com.

The importance of customer engagement can’t be underestimated — engaged

customers will keep coming back. First Data’s customer support solutions help

you meet their demand for more personalized customer experiences.

We provide payment card production that puts purchasing power into the hands of

your customers, with personalized card styles that help drive your customer

satisfaction and loyalty. Our customer communications options help you leverage

your account statements, letters and email correspondence to drive customer

retention. As you continue to receive customer check

payments, First Data can process these checks to ensure

your business stays afloat.

It’s a big capital investment and staff commitment to

manage these customer support services in-house. With

First Data company-wide resources, you gain a comprehensive

payments and billing solution under one roof — holistic customer

support that helps save you time and money.

5.

Source: #1 Merchant Acquirer: The Nilson Report; #1 Issuer Processor: Celent, Company Reports, Internal FDC Estimates; 28% of eCommerce in the World: eMarketer and Internal FDC Estimates

Large Scale Global Leadership International Footprint

6 Million Business Locations

#1 Merchant Acquirer

118 Countries With First Data Clients

4,000 Financial Institutions

#1 Issuer Processor

36 Countries With First Data Operations

$1.9 Trillion 2014 Transaction Volume Settled

28% of 2014 Global eCommerce Processed

2,700 Referral Partners Worldwide

74 Billion 2014 Global Transactions

+40 Years In The Business