Outreach for Our People Project - kopv.org.uk€¦ · Outreach for Our People Project. ... The benefits of the booklet were soon ... Instructions for obtaining a digital version of

Information

Borough of Knowsleyfor the

Outreach forOur People

Project

The Information Pack is supportedby the following agencies

First published October 2005 - This update March 2016

Welcome to the updated Knowsley OOPs Book.

The original version was produced in 2005 and

immediately proved popular with its target

audience – the older residents of Knowsley. Not

surprisingly, it also become a key resource for

health and social care professionals in the

borough. The benefits of the booklet were soon

formally recognised when it won two awards:

This version has been thoroughly updated and

now reflects changes that have taken place in

statutory local service provision as well as details

of new services which are available.

The booklet is available in both printed

and digital versions. We would

encourage, wherever possible, those

who are able to access the digital

version to do so, and to consider

passing your printed copy to someone

who could use it. This will preserve

limited stocks of the printed booklet for

those who really need it.

Instructions for obtaining a digital

version of the booklet can be found on

the back cover.

About this book

Winner of the

Public Health

Partnership Award 2006

Formats

Winner of the

Environmental

Communication Award 2006

Each of the pages in

the information pack

has a

and on the

to the

question. There are

categories, which are

question on

the front

back of the page the

answer

5

colour coded:

This information pack is also available in other formats uponrequest. Please call 0151 449 3954

Health & Social Care

Community Safety

Homelife

Leisure & Social Activities

Finances

1

2

3

4

5

1The following cards are all relating to


I want to get a new Doctor,

how can I change?

Question

Answer overleaf

Health & Social Care card

11

CARD

Contact Knowsley CCGon

or NHS England

or contact the Practice you wish to

change to and complete a form

0151 244 4126

0300 311 22 33

Answer 1Health & Social Care


Question

Answer overleaf

12

CARD

I'm feeling unwell but

cannot easily get out to

visit my GP. Who can I

contact for advice?

1Health & Social Care

Answer

Contact your GP Practice – they may beable to organise a home visit.

Alternatively you can speak to the NHS111 service for advice over the phone.

Answer overleaf


Question

13

CARD

I am struggling at home

due to an injury or

disability. How do I

obtain therapy at home?


Answer

Ask a member of staff at your GP Practice to refer you towho can visit

you at home. The Therapists aim to support people over theage of 18 to be as independent as possible at home, andwill work with you to achieve the goals that have beenagreed following an initial assessment.

The Knowsley Community Therapy Team

Alternatively, you can call Knowsley Council who will talkthrough what you might need and the support that isavailable on 0151 443 2600 or visitwww.livewellknowsley.info

I feel unwell, but don't

want to bother the GP,

who can I talk to?

Question

Answer overleaf


14

CARD


Your local can advise and provide treatment for minorailments. Ask at you local chemist for the

scheme. For minor illness you can visit a NHS KnowsleyWalk-In Centre without an appointment

ChemistNHS Care At The

Chemist

Answer

Kirkby Walk inCentreSt. Chad's Drive0151 244 3180

Huyton Walk inCentreWestmorland Road0151 244 3150

Halewood Walk inCentreRoseheath Drive0151 244 3532

All are open 8am-9pm Mon-Sat 10am-9pm Sun & Bank Holiday

Question

Answer overleaf


15

CARD

I have a query, or would

like more information

about my medication.

Who can I ask?


Ask your local community pharmacy. They don't

just dispense medicines, they offer a range of

health services that you may not be aware of.

The telephone number of your local pharmacy can

be obtained from NHS England

0300 311 22 33

Answer

How do I arrange an

Opticians visit at

home?

Question

Answer overleaf

16

CARDHealth & Social Care

DEFGH

CAB

1AnswerHealth & Social Care

Some opticians provide a home-visit servicefor patients who find it difficult to attend theirstores. This can provide access to the sameoffers, products and high standard of care

available on the high street.

Check with local opticians for availability.

Question

Answer overleaf


17

CARD

What can I do if I have

concerns about my teeth,

gums, or mouth?


They can help with -

Bleeding or swollen gumsBad breathTooth DecayRecognising the signs of oral cancer

�

�

�

�

Dental checks at least once a year are vital for ahealthy mouth, even if you have dentures or no teeth.

Answer

If you need help with an urgent dental problem call the Emergency Helplineon 0161 476 9651 (local rate)

To find a NHS dentist in your area contact NHS England on 0300 311 22 33

If you are unable to attend the dentist and feel you need a home visit, speakto your Dental Practice

For more information on dental health speak to the NHS 111 service or visitthe NHS Choices website at www.nhs.uk

What should I do if I have

a foot problem?

Question

Answer overleaf


18

CARD


Those with a podiatric need (foot problem) are eligible toreceive an assessment for podiatry care.

Access to the service is by completion of an application formwhich is available from all health centres and GP surgeries.

The podiatry service offer home visits for patients who arehousebound but referrals must be made by a health careprofessional who can confirm that the person is unable to

leave their home to receive their care.

Answer

I'm worried about mine or

someone else's

mental health.

What should I do?

Question

Answer overleaf


19

CARD


Answer

Discuss your concerns with a member of the

medical staff at your GP Practice, or any health or

social support service you are in contact with.

Question

Answer overleaf


1

CARD

10

What can I do for

myself to help stay

mentally healthy?


Answer

Try using the 5 Steps to Mental Wellbeing:

– connect with the people around you: your family, friends, colleagues

and neighbours. Spend time developing these relationships.

– you don't have to go to the gym. Take a walk, go cycling or play a

game of football. Find an activity that you enjoy and make it a part of your life.

– learning new skills can give you a sense of achievement and

a new confidence. So why not sign up for that cooking course, start learning how

to use the internet, or figure out how to fix your bike?

– even the smallest act can count, whether it's a smile, a thank

you or a kind word. Larger acts, such as volunteering at your local community

centre, can improve your mental wellbeing and help you build new social

networks.

– be more aware of the present moment, including your thoughts

and feelings, your body and the world around you. Some people call this

awareness "mindfulness". It can positively change the way you feel about life and

how you approach challenges.

�

�

�

�

�

Connect

Be active

Keep learning

Give to others

Be mindful

Who can I contact if I am

worried about my memory,

or have a diagnosis of

Alzheimer's Disease or

other form of Dementia?

Question

Answer overleaf


111CARD


Local OfficeNational Helpline

0151 426 44330300 222 1122

Alzheimer's Society Services Knowsley

Answer

Admiral Nurses provide one to one support andexpert advice for families living with dementia.

Contact 0151 244 4369

Where can people diagnosed

with cancer access

information and support?

Question

Answer overleaf

112CARDHealth & Social Care


Lyndale Cancer Support40 Huyton Lane

HuytonL36 7XG

Macmillan Cancer SupportSt. Helens & Knowsley drop in Centre

0151 489 3538

01744 647000

How often will I be invited

to the NHS Cancer

Screening programmes?

Question

Answer overleaf



Bowel cancer screening -

Breast Screening -

Cervical screening -

To receive invites to attend any of the above screening programmes you mustbe registered with a GP

all men and women aged 60 to 75 will be sent a freetesting screening kit every two years. People over the age of 70 can self-refer. Forfurther information or to request a kit please phone for free on 0800 707 60 60

women aged between 50 and 70 are invited for breast screeningevery three years. The breast screening programme is trialing expanding thescreening to cover women between the ages of 47 and 73. Women over the age of 70can self-refer by phoning their breast screening unit direct.

women aged 25 to 49 are invited for cervical screening everythree years, and women aged 50 to 64 every five years. Women over 64 can bescreened if their previous three tests were not clear or if they have never beenscreened. Screening is provided by Primary Care, and is also accessible throughKnowsley Sexual Health Services

Who can I talk to about

HIV issues for myself or a

family member?

Question

Answer overleaf



Sahir House is the HIV support, information and trainingcentre for Merseyside. Offering a wide range of

services to people living with or affected by HIV onMerseyside, HIV awareness training, and up to date HIV

information.

,

or visit the website

0151 237 [email protected]

www.sahir.org.uk

How do I access support

to stop smoking?

Question

Answer overleaf



Contact City Health Partnership

0151 426 7462

www.readytostopsmoking.co.uk

Question

Answer overleaf


I would like to improve my healthand wellbeing by making smallchanges to my lifestyle such as:

Eating healthier foodLosing WeightTaking up some gentleexercise

Who can I contact for help?

�

�

�

�


Integrated Wellness Service

0800 0731202 (free)

or

0151 289 9555

Where can I go for advice

on alcohol or drug

addiction?

Question

Answer overleaf



Change, Grow, Live (CGL) is a drug and alcoholservice that supports recovery from addiction and

dependence.

Kirkby ContactHuyton Contact

0151 546 95570151 482 6291

Alternatively you can contact Knowsley Council forsupport on 0151 443 2600

I have had a stroke -

where do I go for help?

Question

Answer overleaf


The Stroke Association for Knowsley

(Information, Advice & Support Service)

(Communication Support Service)

0151 529 3125

0151 529 2210


You can also contact The Brain Charity

E-mail:Tel: 0151 298 2999

[email protected]

I have a neurological

condition, where will I find

help and support for

myself and my family?

Question

Answer overleaf



The Brain Charity provides emotional support,practical help and social activities to anyone witha neurological condition and to their family friends

and carers. There are hundreds of differentneurological conditions including stroke,

dementia, learning disability and brain injury.

E-mail:Tel: 0151 298 2999

[email protected]

I have fallen at home, or I am

afraid of falling at home.

What can I do?

Question

Answer overleaf


120CARD


Contact Falls and Wellbeing Service on

Or contact the IKAN Team on


0800 694 0270 and 0151 244 3367

If you are over 55 and registered with a GP in Knowsley, the Fallsand Wellbeing Service can help you.

Answer

Alternatively, you can call Knowsley Council who will talkthrough what you might need and the support that is available

on or visit0151 443 2600 www.livewellknowsley.info

How can I call for help inthe event that I fall athome, or have a similaremergency?

Question

Answer overleaf

121



A Telecare lifeline alarm can be installed alongside yourtelephone, and activated in an emergency by pushing abutton. A range of other sensors can be added dependingon your circumstances, including:

Falls DetectorsBogus Caller AlarmCarbon Monoxide DetectorEpilepsy bed sensor

Smoke AlarmFlood DetectorDoor Exit Sensor

For more information contact onor visit

Knowsley Council0151 443 2600 www.livewellknowsley.info

The equipment is provided free, with a small weekly chargefor the monitoring service

Who do I contact if I

require a wheelchair?

Question

Answer overleaf



Temporary wheelchairs (for holidays or short-term injuries)can be hired or purchased from Care & Repair

If you wish to be assessed for permanent provision of awheelchair contact your GP Practice who can make a

referral to the Wheelchair Service.

For repairs to wheelchairs issued by the service, or if youwish to be re-assessed because an existing wheelchair nolonger meets your needs contact the Wheelchair Service

0151 548 6668

0151 244 4100

I have finished using the

equipment supplied to me

by the therapist, who do I

contact to collect it?

Question

Answer overleaf



Call the Knowsley Equipment Service

or email

0151 244 4380

[email protected]

Who should I contact to

get a regular delivery of

continence products?

Question

Answer overleaf



If you feel you or someone you care for needscontinence products you can contact the continence

team for an assessment

or

If you already use the service and need to re-order yourmonthly products, please call

If your call is after 4.30pm please leave a message onthe answer machine, or email

0151 244 3343 0151 676 5747

0151 244 4380

[email protected]

I am struggling at home

and need advice about

special equipment or

adaptations for my home?

Question

Answer overleaf



Sometimes a small piece of equipment can help you overcome dailytasks which have become difficult due to failing sight, hearing, or otherphysical conditions. Contact Care & Repair on or items

can be purchased online at

The Handypersons Service can help with minor adaptions andequipment and offer solutions which are flexible and tailored to your

changing needs. Whether you are a home owner, private tenant or livein social housing accommodation, they offer a solution that is right for

you. Contact Care & Repair on

For more complex conditions and equipment, and major adaptationscontact Knowsley Council on or visit

0151 548 6668www.vivarkcare.co.uk

0151 548 6668

0151 443 2600www.livewellknowsley.info

Who do I contact if I am

struggling at home and might

need some support with

washing, dressing or general

help to maintain my

independence?


Question

Answer overleaf

126CARD


Answer

You can call Knowsley Council who will talk

through what you might need and the

support that is available on

or visit

0151 443 2600

www.livewellknowsley.info

Question

Answer overleaf


I find cooking for myself

difficult. Who can deliver

ready prepared meals?


COOKED

0151 728 3109

is a local organisation with premises inKnowsley. They provide a range of freshly cooked,

tasty chilled meals delivered to your door.Call for a brochure.

Other providers offering delivery of frozen and freshmeals are also available

For more information contact Knowsley Council onor visit0151 443 2600 www.livewellknowsley.info

I care for someone else,

where can I go to get

some support?

Question

Answer overleaf


128CARD


Kirkby officeHuyton officeHalewood office

0151 549 14120151 482 62790151 448 9771

Answer

[email protected]

Knowsley Carers Centre offers information,advice, advocacy, and support for local carers

For a Carers Assessment contactKnowsley Council on 0151 443 2600

I have a long-term health

condition. What support

groups are available?

Question

Answer overleaf


129CARD


Answer

Local and national support groups areavailable for a wide range of health conditions.

For details contact:Healthwatch Knowsley

or visit www.healthwatchknowsley.co.uk0151 449 3954

Knowsley Councilor visit www.livewellknowsley.info

0151 443 2600

Who can I ask to speak on

my behalf?

Question

Answer overleaf


AnswerHealth & Social Care

1For older people: Knowsley Pensioners

Advocacy and Information Service (KPAIS)

or

For other adults: Advocacy Hub

0151 449 3706 0151 546 3088

Tel. 0151 244 4090

Question

Answer overleaf

131


What services are

available to supportthose whoare bereaved?


Listening Ear0151 488 6648

Life After Bereavement

0151 549 1412

provide an accredited Counselling service to talk aboutbereavement, loss, anxiety, depression or isolation

is a 12 week programme with others in a similarsituation, offering introductions to new hobbies, interests, and the chance to talk

When you register a death, Knowsley Council's service can help makethings easier for you by telling the organisations who need to know.

This means that you will not have to contact lots of different organisations. You simplyneed to tell the registrar, and they will provide the information to other government

departments and council services such as Council Tax, Electoral Services, St. Helensand Knowsley Hospital Trust, pensions, passports, and libraries.

To register the death and ask about the 'Tell Us Once Service', book an appointmenton

Tell Us Once

0151 443 2900

I would like to provide

feedback on the health

and/or social care I

have received?

Question

Answer overleaf


132CARD


Answer

Contact Healthwatch Knowsley

or visit

0151 449 3954

www.healthwatchknowsley.co.uk

How do I get involved in

shaping the Health &

Social Care services of

the future?

Question

Answer overleaf

1

Health & Social Care33

CARD


Healthwatch Knowsley

Knowsley Older People's Voice

Knowsley Being Involved Group (BIG)


0151 449 3954www.kopv.org.uk


How do I apply for a

Blue Badge?

Question

Answer overleaf

1

Health & Social Care34CARD


Answer

You will need to complete an application form which can be obtained from anyKnowsley One Stop Shop.

A form can also be posted to you by contacting Knowsley Council on

or downloaded from

You may be eligible to complete a shorter version of the application form if youare in receipt of certain qualifying benefits such as the higher rate of the mobilitycomponent of the Disability Living Allowance. You are advised therefore to have

details of all benefits you receive when you request an application form.

0151 489 6000

www.knowsley.gov.uk/residents/roads/apply-for-a-parking-blue-badge

The Kirkby CentreNorwich WayKirkbyL32 8XY

Municipal BuildingsArchway RoadHuytonL36 9YU

Prescot ShoppingCentreAspinall StreetPrescotL34 5GA

Halewood CentreRoseheath DriveHalewoodL26 9UH


Community Safety

Question

Answer overleaf

Can I report a crime

without anyone

knowing it was me?

2

Community Safety35CARD

Contact anonymously on

Twitter: @crimestoppersukFacebook: @crimestoppers

YouTube: @crimestoppersuk

CrimeStoppers0800 555 111

2Community Safety

Answer

Question

Answer overleaf

How do I get support

after being a victim

of crime?

2

Community Safety36

CARD

General advice for victims

Victim Support Merseyside:

Second floor, Bridgewater Complex, Canal StreetLiverpool, L20 8AH

0151 353 4003

2Community Safety

Answer

How can I report

unwanted callers and

other rogue traders?

Question

Answer overleaf

2


2Community Safety

Answer

�

�

�

If you've been targeted by unwanted callers or

scams;

If you've bought something which could be unsafe,

fake, or mis-described;

If you've been pressured into buying something you

didn't want, or had work done which isn't right

You can report it to Knowsley Trading Standards via:

Citizens Advice Consumer Services

OR

OR

03454 04 05 06

Do you have problems

with anti-social

behaviour?

Question

Answer overleaf

2


2Community Safety

Answer

You can report anti-social behaviour to thepolice by calling or dial in an

emergency.

Alternatively, you can report anti-socialbehaviour to your registered social landlord,

who will also provide support and advice.

101 999

I think I am targeted due to

my disability, Race, Religion,

sexuality or gender who can

I contact for advice?

Question

Answer overleaf

2


2Community Safety

Answer

This could be a Hate Crime. Such crimes can includeverbal abuse, violence, abusive calls or texts, damage to

property, arson, dumping of rubbish, harassment and otherbehaviour.

For advice and assistance please call and ask tospeak to Merseyside SIGMA Unit Officers. In an

emergency always call

101

999

Question

Answer overleaf

2


I think I might be

suffering from domestic

abuse, how can I get

support?

2Community Safety

Answer

The First Step

National Domestic Violence Helpline

0151 548 3333

0808 2000 247

How can I contact my

local Police Station?

Question

Answer overleaf

2


2Community Safety

Answer

Police neighbourhood Offices;

Huyton –Prescot –Halewood –Kirkby –

0151 777 6229/62280151 777 6346/6335

0151 777 6455/64400151 777 6585/6557

How can I get minor repair

work carried out on my

home?

Question

Answer overleaf

2


2Community Safety

The service is available to all Knowsley residents whorequire assistance with home repairs. Help and advice isavailable for:

If you own your own home we can assist you to secure areliable contractor for larger repairs or adaptations

�

�

�

�

minor repairsaccident preventionassistance after a hospital staysecurity

Answer

Contact the Care and Repair Handyperson

0151 548 6668

I'm concerned about my

own or someone else's

safety. Who can I contact?

Question

Answer overleaf

2


2Community Safety

Answer

Concerns can be reported to theMulti Agency Safeguarding Hub

(MASH) viaKnowsley Access Team

0151 443 2600


Home Life

How can I make my

home more warm

and cosy?

Question

Answer overleaf

3

Home Life44CARD

3Home Life

Answer

Contact

Knowsley’s Energy Efficiency Officer

0151 443 5817

How can I get a home

fire safety check, and

smoke alarms fitted

Question

Answer overleaf

3

Home Life45CARD

3Home Life

Answer

If you rent your property from a private landlordthey have a legal responsibility for fitting smokealarms and other safety aspects of the property.

Some Registered Social Landlords (such as KHT)will also look after these issues for tenants.

For home owners –contact

on

.

They offer these services free if you are over 65.

Merseyside Fire Safety Team

0800 731 5958

How do I get a tradesman or

gardener that I can rely on?

Question

Answer overleaf

3

Home Life46CARD

3Home Life

Answer

ContactTrader Approved Scheme Knowsley

0151 546 6680

Question

Answer overleaf

3

Home Life

Where can I get advice

about moving to more

suitable housing, or about

homelessness?

47CARD

3Home Life

Answer

Knowsley Housing Options Service

0800 694 0280

What is the phone

number of the

Refuse Collectors?

Question

Answer overleaf

3

Home Life48CARD

3Home Life

Answer

For information about:

When to put your refuse bins out

Requesting a new bin

Help putting your bin out(if you are elderly or have a disability)

Contact Knowsley Council'sWaste and Environment department on

0151 443 2400

�

�

�

How can I get in touch

with Knowsley Borough

Council?

Question

Answer overleaf

3

Home Life49

CARD

27 3Home Life

Answer

Contact the Main Switchboard for KnowsleyMetropolitan Borough Council on

Alternatively, some issues can be dealt withor reported online which is quicker, easier,

and free www.knowsley.gov.uk

0151 489 6000

What are the emergency

numbers for Gas &

Water?

Question

Answer overleaf

3

Home Life50

CARD

3Home Life

Answer

For Gas contact:

For Water contact:

0800 111 999

0800 33 00 3303456 723723

How can I apply for a

free TV licence if I'm

over 75?

Question

Answer overleaf

3

Home Life51CARD

3Home Life

Answer

Call

or apply online

0300 790 6165

www.tvlicensing.co.uk

Who can help me if I am

unable to feed myself or

my family?

Question

Answer overleaf

3

Home Life52

CARD

3Home Life

Answer

Knowsley Foodbank

0151 546 0470

Kirkby Foodbank07341 907988

. You will need to get a voucher from anagency such as Citizens Advice Bureau, your child's school,health visitor, or some GP's Practices. Contact Big Help projecton .

@ Northwood Chapel. No voucher needed –just walk in.

Mondays 10-11am Thursdays 4-5pmSaturdays 10-11.30am)Northwood Chapel, Bigdale Drive, L33 6XG


Leisure &

Social Activities

How do I find out how

to get more Fit and

Healthy?

Question

Answer overleaf

4

Leisure & Social Activities53CARD

4Leisure & Social Activities

Answer

If you want to get back into gentle exercise,through a 12 week structured or supported

programme then contact the Activity for LIFE team.

For those aged 55 or over, the IKAN Team providea range of social and physical activities to promote

independence, reduce isolation and improvequality of life

0151 443 2200

0800 694 0270

.

How can I access Leisure

Centres in Knowsley?

Question

Answer overleaf

4



Answer

There are 5 leisure Centres in the borough:

For information on available activities and timetables contact

To access leisure facilities people are required to register and obtain aGet Active card.

Contactor

Knowsley Leisure and Culture ParkKirkby Leisure Centre

Halewood Leisure CentreStockbridge Neighbourhood Centre and

Prescot Soccer Centre

0151 443 2200www.activeknowsley.com

0151 443 2200www.activeknowsley.com/Account/Join

Would you like to be more

physically active and meet

new friends in your local

community?

Question

Answer overleaf

4



Answer

The Older People's Fun Olympics sessions take place each week inlocal leisure centres at Kirkby, Halewood, and Huyton.

You could try Boccia, Curling, Dominoes, Connect 4, Scrabble andmuch more.

Contact Geoff Lyon on or email

The IKAN Team provide a range of social and physical activities topromote independence, reduce isolation, and improve quality of life.

Contact


0800 694 0270

What do Knowsley Libraries

have to offer me?

Question

Answer overleaf

4



Answer

�

�

�

�

�

Borrow up to 10 items free of charge including Books, Storieson tape, CD and MP3, DVD’s, eBooksFree Internet useFamily and Local History resourcesReading groupsActivities for Children and Families

Halewood

Huyton

Kirkby

Prescot

Stockbridge

0151 443 2086

0151 443 3734

0151 443 4289

0151 443 5101

0151 443 2501

Opening timesMon 10am-5pmTuesday 10am-5pmWednesday all branches closed all dayThurs 10am-1pmFri 10am-5pmSat 10am-1pm except Halewoodwhich is 10am-12:30pm

To find out more please contact your local Library

A mobile Library and Home DeliveryService, for those with mobility problems,are also available 0151 443 4202

How can I join a group

where I will continue to

learn?

Question

Answer overleaf

4



Answer

Family And Community Education (FACE)

0151 443 2026/2052/2066/2067

07500 818103 0151 430 1621

card 56

0151 486 65470151 480 7854

07731 855978

is Knowsley Council's adult and community learningservice. Low or no cost learning opportunities from Maths, English, IT skills through to CakeDecorating, Flower Arranging, Card Making, Art, Photography, French, German, Spanish,Counselling, Mentoring, Pottery, Dressmaking and Sewing - at a variety of venues acrossKnowsley.

FACE Forward provides learning activities offered in partnership with NHS 5 Boroughs Partnershipsupporting anyone over the age of 19 experiencing any form of mild to moderate mental healthissue. Activities are aimed at improving well-being, self-worth, self-esteem, confidence, reducinganxiety, depression and social isolation. Contact or .

Knowsley Libraries offer access to online learning, including practice for the driving theory test anda range of free courses offered by Learn My Way. See for contact details.

University of the Third Age (U3A) organise a range of educational, creative, and leisure activitiesfor those who are retired or semi-retired

There are several local U3A groups:HalewoodHuytonKirkby

Question

Answer overleaf

4


Who can I contact for

training to use a personal

computer or laptop?

58CARD


Answer

Family And Community Education Service (FACE)

0151 443 2026/2052/2066/2067

card 56

provide FREE drop in sessionsto help with becoming more confident about using computers. There are FREE EntryLevel Functional ICT skills courses that lead to a certificate. For the more advanced,FACE also offers ECDL courses at Levels 1, 2 and 3.Contact .

There are public PCs in all Knowsley Libraries, which are free to use. Library staff run“DigITal Helpdesk” bookable support sessions for anyone starting out with computers.These cover the basics, such as:

How to use a mouse and keyboard

How to search and explore the Internet

How to set up and use an e-mail account

How to stay safe online

How to use online services, such as the Knowsley Council app

Please see for details of your local Library phone number,opening times, and to find out more.

�

�

�

�

�

Question

Answer overleaf

How do I find out about

local community groups

and activities?

4



Answer

Contact

for up to date details

or visit


0151 449 3954

www.healthwatchknowsley.co.uk

Question

Answer overleaf

4


I'm lonely but don't feel

confident attending new

activities on my own

60CARD


Answer

Knowsley Opening Doors

IKAN Team

is a befriender serviceproviding opportunities for older people to make newfriends and become more involved in the community.

Contact

The provide a range of social andphysical activities to promote independence, reduce

isolation, and improve quality of life.

Contact

0151 261 2000

0800 694 0270

How can I find out the

times of my local buses or

trains?

Question

Answer overleaf

4

Leisure & Social Activities61

CARD


Answer

Ring Traveline for up-to-dateinformation on all local & national

buses, trains and the Mersey Ferries.Open 7am-8pm Monday - Friday

and 8am-10pm Saturdays,Sundays and Bank Holidays.

364 days a year

0871 200 2233(calls charged at 12p per minute)


Finance

Question

Answer overleaf

5

Finance

I want to know more about

Direct Payments? Where

can I get information?

62CARD

5Knowsley Disability Concern

Tel: 0151 480 4090

AnswerFinances

How can I check that I am

getting all the benefits I

am entitled to?

Question

Answer overleaf

5

Finance63CARD

5AnswerFinances

There are a number of local agencies who can help you tocheck your circumstances and claim any entitlement:

Knowsley Citizens Advice BureauPrescot & Whiston Advice

Knowsley Carers Centre (for Carers only)

If you need to arrange a visit at home you can contact:The Pension Service

Knowsley Council Visiting Team on

Knowsley Housing Trust(for KHT residents only)

0344 826 96940151 443 4639

0151 549 1412

0345 606 0265

0151 443 4045/4150

0151 290 7000

What benefits are

available for

people who care

for someone?

Question

Answer overleaf

5

Finance64CARD

5AnswerFinances

For information and advice, or to make a claimcontact the Carers Allowance Unit

Alternatively visit:

on

0345 608 4321

0151 443 4045/4150

www.gov.uk/carers-allowance/how-to-claim

Knowsley Council Visiting Team

What benefits are

available for people

who have disabilities?

Question

Answer overleaf

5

Finance65CARD

5AnswerFinances

Personal Independence Payment

www.gov.uk/pip

Attendance Allowance

www.gov.uk/attendance-allowance/overview

:To make a claim contact the PIP Claimline:

Alternatively visit

To make a claim or for information and advicecontact:


0800 917 2222

0345 605 6055

How do I find out about

the State Pension?

Question

Answer overleaf

5

Finance66

CARD

5AnswerFinances

For general help and advice contact the:

To obtain a State Pension Statement contact:

To claim State Pension contact:


Pension Service

www.gov.uk/claim-state-pension-online

0345 606 0265

0345 300 0168

0800 731 7898

Where can I get help

around my personal or

workplace pension?

Question

Answer overleaf

5

Finance67CARD

5Finances

Answer

Citizens Advice North Liverpool

0300 330 1001www.pensionwise.gov.uk

deliver free face-to-face Pension Wise sessions withinKnowsley which are available to book now.

A Pension Wise guidance appointment may help you if:You are approaching retirement or are 50 or overHave a defined contribution pension (not final salary pension)Have not had a guidance appointment before

To book a phone or face-to-face Pension Wise appointment call. People can also get information and general

guidance online at .

�

�

�

How do I claim Pension

Credit?

Question

Answer overleaf

5

Finance68CARD

5AnswerFinances

To claim Pension Credit contact the PensionCredit Claim Line :


For more information about Pension Creditcontact The Pension Service

0800 99 1234

0345 606 0265

www.gov.uk/pension-credit

Do I have to pay for

Prescriptions,

Dental services or

Eye Tests ?

Question

Answer overleaf

DEFGH

CAB

5

Finance69CARD

5AnswerFinances

You are entitled to free NHS prescriptions or eye tests if you are:

under 16 or over 60 (or aged 16 to 18 and in full-time education)

have a medical condition which qualifies for an exemption

on Income Support

receive other qualifying benefits or tax credits

You are entitled to free dental treatment if, when your treatment starts, you are:

under 18 (or under 19 and in full-time education)

pregnant or you've had a baby within the12 months before treatment starts

on Income Support or other qualifying benefits or tax credits

staying in an NHS hospital and the hospital dentist carries out your treatment

For more information contact NHS England

If you are required to pay for NHS prescriptions, eye tests or dental treatment:Help with Health Costs helpline

0300 311 2233

0300 330 1343

�

�

�

�

�

�

�

�

How do I find out

about Winter Fuel

Payments?

Question

Answer overleaf

5

Finance70CARD

5AnswerFinances

ContactKnowsley's Energy Efficiency Officer

Winter Fuel claim and helpline

0151 443 5817

0345 915 1515

How do I find out if I

am entitled to help

with my Housing or

Council Tax costs?

Question

Answer overleaf

5

Finance71

CARD

5Finances

Answer

Call the

onHousing Benefits and RevenuesTeam

0151 443 4042

Question

Answer overleaf

5

Finance

Where can I access

safe and affordable

lending and savings

schemes?

72CARD

5Finances

Answer

Credit Unions provide a range of local financialservices including savings, savings-based lending

and, in some circumstances, instant loans.

Enterprise Credit Union (Huyton)

Knowsley Mutual Credit Union (Kirkby)

Southdene Credit Union (Kirkby)

0151 482 0177

0151 545 3380

0151 548 5200

(With sub-offices in Prescot, Page Moss and Halewood)

Question

Answer overleaf

5

Finance

I am struggling to pay my

bills and debts, where can

I go for help?

73CARD

5Finances

Answer

Knowsley Citizens Advice Bureau

Jubilee Debt Advice

Money Advice and Budgeting Services (MABS)

0344 826 9694

0151 546 0470

0151 292 5022

Loan sharks offer illegal loans at extremely high cost, often usingthreats to get their money back. Contact the Illegal Money

Lending Team on oror email

0151 282 1122 0300 555 [email protected]

Question

Answer overleaf

5

Finance

Who can help me get

ready for employment

and find a job?

74CARD

5Finances

Answer

Next Steps

0151 546 0470

can help you create a CV, fill application forms andprepare for interviews. They may also be able to alert you to

local jobs as they become available.Contact

Knowsley Works

0151 443 5010

is a free service for anyone living inKnowsley who is over 16 years of age and employed, or onnotice of redundancy. This includes information, advice andguidance, job search, help completing application forms, CV

preparation, and interview training.Contact

Contact Telephone

IndexNo.CARD

Activity for Life Team

Adaptations to my home

Admiral Nurses

Advocacy Services

Alcohol Addiction Services

Alzheimers Society(Knowsley)

Anti Social Behaviour

Approved Tradespeople

Attendance Allowance

Avocacy Hub

53

25, 42

11

30

17

11

38

46

65

30

0151 443 2200

0151 244 4369

0151 426 4433

0151 244 4090

Contact Telephone

IndexNo.CARD

Benefits Advice

Bereavement Support

BIG (Being Involved Group)

Big Help Project

Blue Badges

Brain Charity

CAB (Citizens AdviceBureau - Knowsley)

Cancer ScreeningProgrammes

Cancer Support

0151 480 8883

0151 546 0470

0151 298 2999

0344 826 9694

63, 64, 65

31

33

52

34

18, 19

63, 73

13

12

Contact Telephone

IndexNo.CARD

Care & Repair Knowsley

Carers Centre (Knowsley)

Carers Support

Change Grow Live

Chemists

Citizens Advice (National)

City Health Partnership

Clinical CommissioningGroup (Knowsley)

Community Therapy Team(Knowsley)

0151 548 6668

0151 549 1412

0151 546 9557

03454 04 05 06

0151 244 4126

22, 25, 42

28, 63

28, 64

17

5

37

15

1

3

Contact Telephone

IndexNo.CARD

Continence Service(Assessment)

Continence Service(Supplies)

Cooked

Council Tax

Credit Unions

Crime Reporting

Crime Stoppers

Debt Advice

Dementia Support

0151 244 3343

0151 244 4380

0151 728 3109

0800 555 111

24

24

27

71

72

35, 36

35

73

11

Contact Telephone

IndexNo.CARD

Dental Care

Direct Payments

Domestic Abuse

Domestic Violence Helpline(National)

Drug Addiction Services

Employment Support

Energy Efficiency Officer(Knowsley)

Enterprise Credit Union

Equipment Service(Knowsley)

0808 200 0247

0151 443 5817

0151 482 0177

0151 244 4380

7

62

40

40

17

74

44, 70

72

23

Contact Telephone

IndexNo.CARD

FACE (Family andCommunity Education)

Falls and wellbeing Service

Falls Support

Fire Safety Advice

First Step Project

Foodbanks

Footcare (Podiatry)

Gas Emergencies

Hate Crime


0151 443 2026

0151 244 3362

0800 731 5958

0151 548 3333

0800 111 999

0151 449 3954

57, 58

20

20, 21

45

40

52

8

50

39

29, 32, 33, 59

Contact Telephone

IndexNo.CARD

HIV Support

Homelessness Support

Housing Benefit

Housing Options Service(Knowsley)

IKAN Team

Illegal Money Lending Team

Integrated Wellness Service

Jubilee Debt Advice

KDC (Knowsley DisabilityConcern)

0800 694 0280

0800 694 0270

0151 282 1122

0800 0731202

0151 546 0470

0151 480 4090

14

47

71

47

20, 53, 55, 60

73

16

73

62

Contact Telephone

IndexNo.CARD

KHT (Knowsley HousingTrust)

Kirkby Foodbank

Knowsley Council(General number)

Knowsley Mutual CreditUnion

Knowsley Works

KOPFO (Older Peoples FunO'lympics)

Knowsley Council(Service Enquiries)

0151 290 7000

07341 907988

0151 489 6000

0151 545 3380

0151 443 5010

0151 430 7710

0151 443 2600

63

52

34,49

3,17,20,21,25,26,27,29

72

74

55

Contact Telephone

IndexNo.CARD

KOPV (Knowsley OlderPeoples Voice)

KPAIS (KnowsleyPensioners Advocacy andInformation Service)

Learning Opportunities

Leisure Centres (Knowsley)

Library Services (Knowsley)

Life After Bereavement

Lifestyle Support

Listening Ear

Lyndale Cancer Support

0151 449 3954

0151 449 3706

0151 549 1412

0151 488 6648

0151 489 3538

33

30

57, 58

54

56, 57

31

16

31

12

Contact Telephone

IndexNo.CARD

MABS (Money Advice andBudgeting Service)

Macmillan Cancer Support

MASH (Multi SafeguardingHub)

Meals (delivery service)

Mental Health Support

Neurological Support

Next Steps

NHS 111

NHS England

0151 292 5022

01744 647000

0151 443 2600

0151 546 0470

111

0300 3112233

73

12

43

27

9,10

19

74

2,7

1, 5, 7

Contact Telephone

IndexNo.CARD

Opening Doors Service

Opticians (Home Visits)

Pension (Personal orWorkplace)

Pension (State Pension)

Pension Credit

Pension Wise

Pensions Service, The

PIP (Personal IndependencePayment)

Police

0151 261 2000

0300 330 1001

0345 606 0265

60

6

67

66

68

67

63,66

65

38,41

Contact Telephone

IndexNo.CARD

Prescot & Whiston AdviceCentre

Refuse Collection

Sahir House

Scams

Smoking Cessation

Southdene Credit Union

Stroke Association

Stroke Support

TASK (Trader ApprovedScheme Knowsley)

0151 443 4639

0151 237 3989

0151 548 5200

0151 529 3125

0151 546 6680

63

48

14

37

15

72

18

18

46

Contact Telephone

IndexNo.CARD

Telecare Equipment

Transport (Public)

Traveline (bus, train, andferry info)

TV Licensing

U3A (University of the ThirdAge)

Unwanted Callers

Victim Support Merseyside

Visiting Team (KnowsleyCouncil)

Walk in Centre (Halewood)

0151 443 2600

0871 200 2233

0300 790 6165

0151 353 4003

0151 443 4045

0151 244 3532

21

61

61

51

57

37

36

63,64

4

Contact Telephone

IndexNo.CARD

Walk in Centre ( )

Walk in Centre (Kirkby)

Water Emergencies

Wheelchair Service(Knowsley)

Wheelchairs

Winter Fuel Payments

Huyton 0151 244 3150

0151 244 3180

0800 33 00 33

0151 244 4100

4

4

50

22

22

70

This directory has been compiled to signpost Knowsley residents and

professionals to advice and information on Health & Social Care,

Community Safety, Homelife, Leisure & Social Activities and Finance.

All listings have been provided via various organisations and agencies and

are up to date as of February 2016. The compilers can accept no

responsibility regarding the completeness or accuracy of this information.

If you identify any inaccurate information please write the details on this

card and post it back to us (no stamp required)

Card Number Amended information Amended Contact details

Disclaimer


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Sefton CVS

Burlington House

Crosby Road North

Liverpool

L22 0LG

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