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1
Outreach on TEAM EXCELLENCE
Criteria
Josffa Ismail
Malaysia Productivity Corporation
Northern Region Office
28 February 2017
2
CONTENT BACKGROUND ON MPC & JOURNEY 1
TEAM EXCELLENCE AWARDS 3
CONVENTION INFORMATION 4
• CRITERIA
• AWARD
WHO SHOULD BE INVOLVED 2
• TECHNICAL PREPARATION
Q & A 5
1962 2008 1991
Joint project between the United Nations and the Federal Government with lLO as the executing agency
National Productivity Council (Incorporation) Act No.19 amended as the National Productivity Corporation
National
Productivi
ty Centre
National
Productivity
Corporation
Malaysia
Productivity
Corporation
Introduction
The new name Malaysia Productivity Corporation was gazetted on 21st February 2008
3
OFFICES
MPC State Office Kota Bharu
MPC Northern Region
Kepala Batas
MPC State Office Kuala Terengganu
MPC East Coast Region Kuantan
MPC HQ Petaling Jaya
MPC PJ8 Petaling Jaya
MPC Southern
Region
Johor Bahru
MPC Sarawak Kuching
MPC Sabah Kota
Kinabalu
4
The leading organisation in productivity enhancement for global competitiveness and innovation.
To deliver high impact services towards achieving performance excellence through innovation for the
betterment of life.
5
6
1. Providing value-added information on productivity, quality,
competitiveness and best practices through research activities and
databases
2. Developing human capital and organizational excellence for building
a knowledge-based society through training, systems development
and best practices
3. Conducting review on regulation and promoting Good Regulatory
Practice to create a more competitive business environment
4. Nurturing innovative and creative culture for productivity and
competitiveness through partnership programmes.
New Zealand
UNIK Australia EU
Singapore Thailand
Indonesia
Taiwan Agensi Inovasi Malaysia
Republic of Korea
LOCAL AND INTERNATIONAL STRATEGIC PARTNERS
7
TRIZ Teambuilding
Team Excellence
Lean Management
Kaizen / 5S-QE
PLWS
MPC Northern Region Office
Facilities
9
10
Facilities
10
11
TEAMBUILDING ACTIVITIES
TEAM EXCELLENCE INITIATIVES
MPC’s objectives:
Promote TE for continuous improvement,
Equip organizations with a system to address
the twin pillars of incremental improvements
and breakthrough achievements
Recognize excellence in teams
12
13
1982 Early
1990’s Late
1990’s
2004
onwards
Quality
Control
Product
Improvement
Cross
Functional
Innovation
& Creativity
• Basic
problem
solving
•Production
line
• Extended to
product and
process
improvement
• Participation
extended to
other
personnel on
invitation basis
• Cross functional
participation
• Involvement of
executive and
managerial levels
• Focus on
value creation,
breakthrough
ideas
• New patents
• Bench
marking
Team
Excellence
2015
onwards
• Combination of
‘teamwork’ and
systematics
continuous
improvement
methodologies
• In which the
group is free to
use ‘tools’ and’
techniques’
• To solve and
improve
processes or
services
rendered and
will add value to
stakeholders
TEAM EXCELLENCE
ICC SIX SIGMA
LEAN TRIZ
5S/QE KAIZEN
MCS/MFCA ADOPTED METHODS
14
EXPECTED BENEFITS OF ‘TEAM EXCELLENCE’ CONVENTIONS
15
NETWORK
JALINAN
KERJASAMA
LEARN
PEMBELAJARAN
SHARE
PERKONGSIAN
EVALUATE
PENILAIAN BENCHMARK
PENANDAARASAN
TEAM EXCELLENCE ACHIEVEMENT
16
Recognition &
Awards
Recognition &
Awards
Platform for
Assessment
Build Capabilities
17
Mini TE Convention
Regional TE Convention
Department / Organisational Convention
ICQCC Convention
National TE Convention (APIC)
9 Convention Classification
Organiser? State
Convention National
Convention
International & Filtering
• IETEX, Singapura •IPQC, Indonesia •Team Excellence, USA
SUK
MPC
•5 streams (Awam, perkhidmatan, perkilangan, E&E, QE/5S) •Awards : Juara keseluruhan, Johan Stream, 10 kumpulan terbaik stream, Anugerah 2/3 bintang.
• Limited to 2 groups/states, 2 groups/ministries
•2 Category : Technical & Management
• Condition : 10 best groups from each stream in APIC
Yes
No
Internal
External
Award : Gold, Silver, Bronze
(Public Sector) Others
• Convention for IPTA • Covention for Libraries • Hari MEKAR Johor Corporation
Ministry/
Award : Gold, Silver, Bronze
GOING GLOBAL…
18
GOING GLOBAL…
19
1) International Exposition of Team Excellence (IETEX), Singapore (September 2017)
2) International Convention on QC Circle (ICQCC) rotation by 13 countries – 2017 in Philippines (24-27 Oktober 2017)
3) International Quality and Productivity Convention (IQPC) – 2017 in Indonesia (November 2017)
20
CONVENTION AWARD
ANNUAL PRODUCTIVITY & INNOVATIVE
CONFERENCE AND EXPOSITION
(APIC) WINNERS 2016
1. Johan Keseluruhan:
Rapid Rail Sdn. Bhd.
(Team : GTRS)
2. Anugerah Ketua Pengarah:
KPJ Healthcare Berhad
3. Anugerah Pengerusi MPC:
HP Malaysia Manufacturing Sdn. Bhd.
(TEAM : HP Lean Machine) 21
2016 CATEGORY AWARDS: TE
1. ELECTRICAL/ELECTRONIC SECTOR
1ST : JUMP START
(ST MICROELECTRONICS SDN BHD)
2ND : WARRIORS
(RENESAS SEMICONDUCTOR (M) SDN BHD)
3RD : 7 HEARTS
(FLEXTRONICS SHAH ALAM SDN. BHD.)
22
2016 CATEGORY AWARDS: TE
1. MANUFACTURING SECTOR
1ST : A’AROMATIC
(PETRONAS PENAPISAN TERENGGANU SB.)
2ND : SPYDER
(MODENAS)
3RD : SPEEDY RATE RECOVERY (S2R)
(PETRONAS CHEMICAL LDPE SDN. BHD.)
23
2016 CATEGORY AWARDS: TE
1. ELECTRICAL/ELECTRONIC SECTOR
1ST : JUMP START
(ST MICROELECTRONICS SDN BHD)
2ND : WARRIORS
(RENESAS SEMICONDUCTOR (M) SDN BHD)
3RD : 7 HEARTS
(FLEXTRONICS SHAH ALAM SDN. BHD.)
24
2016 CATEGORY AWARDS: TE
1. SERVICES
1ST : GTRS
(RAPID RAIL SDN BHD)
2ND : BOLDS
(PETRONAS DAGANGAN BERHAD)
3RD : TECHNOVATORS (KL-KUALA SELANGOR EXPRESSWAY BERHAD (LATAR)
25
2016 CATEGORY AWARDS: TE
1. AWAM
1ST : SAISOKU
(PUSAT KESIHATAN UiTM)
2ND : GENIUS ELEVEN
(KAMPUS KESIHATAN USM)
3RD : GERMINATION 2 (DEWAN BANDARAYA KUALA LUMPUR (DBKL))
26
2016 CATEGORY AWARDS: QE
1. AWAM
1ST : QE MYSys
(MAJLIS PERBANDARAN AMPANG JAYA)
2ND : X-GO
(INSTITUT LATIHAN PERINDUSTRIAN JITRA)
3RD : PARASITE - EVO
(PUSAT PERUBATAN UKM)
27
2016 CATEGORY AWARDS: QE
1. SWASTA
1ST : OZONE
(FINISAR MALAYSIA SDN. BHD.)
2ND : TEAM APOTHECARIST
(KPJ DAMANSARA SPECIALIST HOSPITAL)
3RD : DIAMOND
(KPJ AMPANG PUTERI SPECIALIST HOSPITAL)
28
UNDERSTANDING THE CRITERIA
..and how it aligns with the
story of the project
Transformation. Innovation.Partnership. 29
MINI & REGIONAL TEAM EXCELLENCE (ICC) CRITERIA
30
No Criteria No. of
subcriteria
Total Scores
I Introduction 2 50
II Project Selection & Definition 3 150
III Improvement Opportunities Analysis 3 250
IV Creative & Innovative Solutions /
Implementation
4 200
V Monitoring & Standardization 4 100
VI Achievement 5 200
VII Presentation 2 50
Total 23 1000
Presentation Time : 20 Minutes
Q&A : Yes (5 minutes)
1.0 INTRODUCTION
No Criteria Assessment Criteria
1.1
Background of the company
and group. Selection of
group members
(20 points)
Introduction of company- background, location, nature of
business and organizational structure, vision, mission, client
charter, company policy, strategy &
objectives
Introduction of group -members selection are based on
criteria that align to the problem, personal attributes
Project contribution to the overall organizational/
departmental objectives
1.2 Evidence of participation ,
effective communication
among group members and
effective planning
(30 points)
Meetings held regularly with suitable interval and well
structured with ≥95% attendance
Activities are well distributed among group members and
evidence of task executed shown
Evidence of idea generation process shown
Detail explanation on
problem solving methods used and milestone chart output
31
2.0 PROJECT SELECTION & DEFINITION
No Criteria Assessment Criteria
2.1 The team clearly explained
how and why the project was
selected.
(80 points)
Clear explanation on project selection process and
techniques used which links to organizational goal, customer
input, and stakeholders , supported by appropriate historical
and comparative data.
Clearly explain on impact of the project to the organization’s
goal in terms of cost, image, policy, customer, stakeholders etc.
2.2 The project and
terminologies used were
clearly defined and
explained.
(40 points)
Problem is clearly and systematically defined, supported with
flow chart, photos, models, etc.
All terminologies used were clearly explained and supported
with example, photos, models, glossary etc.
2.3 Target setting was explained
and justified based on
appropriate analysis or
benchmark data/
information.
(30 points)
Clear explanation on target setting process based on
appropriate benchmark.
Stretch target set with strong justification (measurable and
within time-frame and group capability)
32
3.0 IMPROVEMENT OPPORTUNITIES ANALYSIS
No Criteria Assessment Criteria
3.1 Improvement opportunities
were identified based on
sufficient data/ information
which is gathered through
various means and
appropriate tools.
(80 points)
Comprehensive and systematic data/ information gathering
using multiple sources/ tools.
Validity and verification of data established.
Appropriate time frame allocated for data collection.
3.2 Systematic analysis and
evaluation of potential causes
were conducted to identify
root causes with appropriate
use of tools.
(120 points)
There is a systematic and exhaustive attempt to find the
causes of the situation/problem.
The most probable causes were identified through concrete
and logical sequence systematic analysis.
Effective used of tools and graphical presentation to explain
the causes.
Probable root cause identified and supported with relevant
data
33
3.0 IMPROVEMENT OPPORTUNITIES ANALYSIS
No Criteria Assessment Criteria
3.3 Verification and validation of
selected improvement
opportunities/root causes
were carried out using
various methods.
(50 points)
Improvement opportunities/ root cause were verified using
sufficient references and tools.
Comprehensive evidence of verification for improvement
opportunities/ root cause.
Documents (hard copy) provided to support validation ,
with endorsement by management
34
4.0 CREATIVE & INNOVATIVE IMPLEMENTATION/SOLUTIONS
No Criteria Assessment Criteria
4.1 The team has identified
various potential creative and
innovative actions/solutions.
(50 points)
Appropriate quality tools and statistical used. Root cause
analysis data were integrated to identify
potential creative and innovative actions/ solutions.
Multiple alternative solution identified
Extensive detail analysis was carried out for each solution
(external benchmark data was highly utilized)
4.2 The team has carefully
evaluated each alternative
solution prior to the final
selection based on
appropriate criteria
(advantages and
disadvantages were
considered).
(70 points)
35
4.0 CREATIVE & INNOVATIVE IMPLEMENTATION/SOLUTIONS
No Criteria Assessment Criteria
4.3 The team has assessed
the final creative and
innovative solution(s)
against targeted
objectives.
(30 points)
Systematic evaluation with advanced analysis suitable
tools/techniques used to select final creative and innovative action
or solution.
Multiple criteria were used to identify the final creative and
innovative action or solution.
Systematic justification to verify/validate the impact of the
solution on the opportunity for improvement.
Team conducted a pilot tests/experiment to ensure that the
creative and innovative solution(s) selected would eliminate
identified root cause as expected.
Reconciliation of project goal/target was carried out.
4.4 The team has carried out
and implemented
creative and innovative
solution successfully.
(Difficulties/ barriers and
how they were overcome,
if any were explained).
(50 points)
The team worked closely with its stakeholders, involving them in
the implementation of the creative and innovative/ solution and
mitigation actions developed for each area of potential barriers.
Action plan was carried out to solve the anticipated barriers /
difficulties.
A plan to prevent recurrence state & explained.
36
5.0 MONITORING AND STANDARDIZATION
No Criteria Assessment Criteria
5.1 The team has carried out
a systematic and sufficient
monitoring to ensure the
improvement action is in
place.
(50 points)
Existence of team revision plan and system tracking analysis
sheet.
(Allocation of resources established)
The usage of appropriate tools and techniques. (e.g. Graphical
presentation, control chart, line chart)
Monitoring duration is suitable according to the need of the
project implementation.
Rationale given for any deviation shown.
5.2 The team is able to make
appropriate adjustments
to ensure the
improvement is in place
and maintained
(20 points)
Usage of KPIs, visual and graphical analysis were shown to
support the monitoring activities.
e.g. turnaround time, lead time, PDPC etc.
Documented review process was presented,
e.g. Review timetable, assignment form, management review
minute etc.
Contingency plan was well established
Reconciliation of main objective/target was shown using visual
and graphical tools. 37
5.0 MONITORING AND STANDARDIZATION
No Criteria Assessment Criteria
5.3 Steps were taken to ensure
that the new procedures
were endorsed, adopted,
documented and shared.
(20 points)
Approved by authority, accepted by all and successfully
disseminated as a new operating procedure
Evidence of approved and implemented as new written
instruction/SOP, instruction manual, evidence of revised
document and letter of endorsement etc were shown.
Measuring criteria was established to gauge under-
standing and usage of the new procedures.
5.4 Actions were taken to
ensure that the new adopted
procedures were
standardized and
maintained.
(10 points)
There is a follow-up action to make sure the SOP is
followed and maintained.
Evidence of written instructions have been adopted and
followed via current status report.
Availability of training schedule to train other staff on new
procedures.
Development of training materials.
Evidence of adoption via minutes of meeting /feedback
report. 38
6.0 ACHIEVEMENT AND VALUE CREATION
No Criteria Assessment Criteria
6.1 Description of the types and
quantum of achievement and
value creation.
(70 points)
Major improvement of existing process
Uniqueness and have market potential
Achievement was stated with explanation on cost incurred
Additional benefits of the value created were identified,
enumerated and illustrated.
Major impact on company bottom line.
Relating achievement to company’s objectives and
strategies.
6.2 Reconciliation of target and
actual achievement were
made (cost incurred
explained).
(30 points)
6.3 The solution selected is
recognized for its uniqueness
at company/ industry/ national
and international levels.
(40 points)
Achievements and value creation was recognized and
transform to new and best practices shared within the
industry
Impact are shown to be greatly beneficial to company,
industry and national ( with evidence)
39
6.0 ACHIEVEMENT AND VALUE CREATION
No Criteria Assessment Criteria
6.4 The impacts of the
achievement and value
creation to the environment,
community and team
members was stated.
(30 points)
A positive impact shown of achievement on environmental/
community/social , in line with company strategies.
Evidences of members personal achievement in term of
improve learning/knowledge and career advancement
Benefits were explain, and illustrated using appropriate tools
(e.g. radar chart, questionnaires and checklist).
The team has specific plan to improve its own knowledge,
skills, and team spirit.
6.5 The team provided evidence
of verification and validation
of achievement and value
creation.
(30 points)
Validated achievements and value creation transform to
new and best practices shared within the industry
40
7.0 PRESENTATION
No Criteria Assessment Criteria
7.1 Well organised presentation
with logical sequence that
conforms to stipulated time.
(30 points)
Presentation in logical and well planned sequence,
informative and within appropriate time allocation
Interesting and creative presentation
7.2 Clear presentation, effective
usage of visual aids and good
public speaking.
(20 points)
Communicate a clear message in a fluent and empathic
manner, especially in creative and innovative way
Presentation aids are effective, enliven and assist listener
Clear voice and correct precise pronunciation of terms.
Speaking style is attentive, confidence and enthusiastic
41
42
#1 Comparison : QC Story Vs. TE Criteria
QC Story Content No. Criteria (Mini & Regional)
Kenalpasti Masalah /
Problem Identification
1 Pengenalan / Introduction
Definisi & Latar Belakang Masalah /
Problem Background & Definition
2 Pemilihan Projek & Definisi / Project
Selection & Definition
Penetapan Sasaran /
Target Setting
3 Analisis Peluang Penambahbaikan /
Improvement Opportunities Analysis
Analisis
Punca Masalah /
Root Cause Analysis
4 Penyelesaian/Pelaksanaan kreatif dan
Inovatif / Creative & Innovative
Solutions
Cadangan Penyelesaian / 5 Pemantauan & Penyeragaman /
Monitoring & Standardisation
Pelaksanaan / Implementation 6 Pencapaian & Penciptaan Nilai /
Achievement & Value Creation
Pemeriksaan / Checking 7 Persembahan / Presentation
Pemantauan & Penyeragaman /
Monitoring & Standardisation
8
No MINI & REGIONAL Score APIC Score
1. Pengenalan/ Introduction (2) 50 1. Introduction of Problem (3) 100
2. Pemilihan projek & definisi/
Project Selection & Definition (3)
150 2. Creative & Innovative Final
Solutions (3)
250
3. Analisis Peluang Penambahbaikan/ (3)
Improvement Opportunities Analysis
250 3. Result & Impact of the
Project (4)
280
4. Penyelesaian dan pelaksanaan kreatif
& inovatif / Creative & Innovative
Solutions/ Implementation (4)
200 4. Validation (1) 90
5. Pemantauan & penyeragaman
Monitoring and Standardisation (4)
100 5. Result & Sustainability (1) 130
6. Achievement & Value Creation
Pencapaian & penciptaan nilai (5)
200 6. Lesson Learned &
Presentation (4)
150
7. Persembahan/ Presentation (2) 50
No. Subcriteria : No Subcriteria :
Total Score 1000 Total Score: 1000
#2 Comparison :
Mini / Regional Vs. National Criteria
43
Project Presentation Timeline Mini & Wilayah
Project Presentation
Q & A Session
5mins
20mins
Preparation/Setting Up Time
5mins
Paper Presentation
15mins
Preparation/Setting Up Time
5mins
APIC
44
#3 Comparison :
45
#4 Comparison: Rating Scale
Meets Criteria
2 Points
Exceeds Expectation
3 Points
Not Covered
0 Point
Unclear
1 Point
APIC
Scale / Scores :
LEMAH / WEAK 1 - 2
SEDERHANA / FAIR 3 - 4
PURATA / AVERAGE 5 - 6
BAIK / GOOD 7 - 8
CEMERLANG / EXCELLENT 9 - 10
Mini & Regional
Note :
Marks = Score x Weightage
RATING SCALE - What It Means JUDGING
OPTION
SCORE DESCRIPTION
Not Covered
0 Need we say more–just wasn’t addressed–totally missing.
Unclear
1 Touched upon, but not clear. Not enough information is
provided to determine if the team approach met or could
meet the criteria requirements
Meets
Criteria
2 Sufficient information is provided to determine that the
team’s approach met the criteria requirement
Exceeds
Criteria
3 • The team’s approach goes beyond meeting the criteria
and provides additional clarity indicating increased
accuracy in the team’s analysis, actions, and/or
conclusions.
• Integration with other criteria items is apparent and
enhances the team’s overall results.
• A “Best Practice” or “Role Model” approach.
46
47
Conclusion of Criteria
1. Differences and similarities for both criterias.
2. TE Regional Criteria – harmonised with QC Story;
National TE Criteria – the other way round.
3. Most difference in scoring and weightage :
• Mini / Regional TE :
Improvement Opportunities Anaylysis (250/25%)
• National TE : Result & impact (280/28%)
4. Different scale of rating (1 to 0 & 0 to 3 points)
48
Criteria Important Tips
• Some subcriteria have relationship / align with other subcriteria.
For example:
• Subcriteria I.2 – III.7
• Subcriteria I.3 – VI.14
• Subcriteria II.5 - III.10
• Subcriteria II.6 – III.8 & III.9
• Words frequently used as starter for subcriteria :
• Identify : 2x; (simple list)
• Describe: 7x; (sufficient information, pembaca mampu mengenal)
• Explain: 4x; (> sufficient information; pembaca bukan setakat
mampu mengenal, malah memahami kegunaan, implikasinya &
ke tahap menggunapakainya)
NATIONAL TEAM EXCELLENCE CRITERIA
49
I. INTRODUCTION OF PROBLEM (100) Score
1. Describe what, why & how the project was selected. 50
2. Explain how the project supports/aligns with the
organization's goals, performance measures, and/or
strategies.
(Link to III.7)
30
Identify the potential stakeholders (who may be
impacted by the project) and explain how they may be
impacted by the project. (Link to VI.14)
20
Penjelasan : Pemilihan masalah Definisi masalah Latar belakang masalah Sasaran penurunan masalah & justifikasinya Kenapa masalah dipilih
Pelanggan Jabatan Stakeholder Negara
II. CREATIVE AND INNOVATIVE FINAL SOLUTIONS (250) SCORE
4. Explain how final solution was determined 100
5. Describe the expected benefits by implementing the
solution(s) / improvement action(s). (Link to III.10)
80
Describe the uniqueness of the solution
(Link to III.8 & III.9) 70
50
Penjelasan : Rajah Ishikawa 1 Verifikasi dan Validasi Rajah Isikawa 2 Cadangan Penyelesaian Pelaksanaan Cadangan Jangkaan Faedah Perlaksanaan Cadangan Keunikan cadangan Semakan Target Setting
NATIONAL TEAM EXCELLENCE CRITERIA
51
III. RESULT AND IMPACT OF THE PROJECT (280) SCORE
7. Explain how the project has contributed to the organisation
and has helped to impact its strategic or operational
performance. (Link to I.2)
120
8. Explain how the results of the project have created spin-off for
other opportunities and/or display continual improvement.
80
Identify the opportunity or prospect of the project to be
commercialized and /or recognised. 50
The impacts and value creation of the project to the
environment and stakeholders. (Link to II.5) 30
Penjelasan : Impak Projek kepada : (link kepada 1.2 dan 1.3)
Pelangan Organisasi Stakeholders Persekitaran
Spin off Projek – multi purpose (pelbagai kegunaan) Peluang Cadangan Perlaksanaan dikomersialkan (validation).
NATIONAL TEAM EXCELLENCE CRITERIA
IV. VALIDATION (90)
11. Describe the final solution (s)/ improvement action
(s) and explain how the team validated the final
solutions (s)/ improvement action (s).
(Link to II.6)
90
52
Penjelasan : Semua surat penghargaan dan
pengiktirafan yang diterima samada :
Dari dalam organisasi Pihak ketiga
NATIONAL TEAM EXCELLENCE CRITERIA
53
V. RESULT AND SUSTAINABILITY (130) SCORE
12. Describe the procedure, system, or other changes that
were made to implement the solution(s)/ improvement
action(s) and to sustain the results.
130
Penjelasan : Pemantauan Terhadap Pencapaian projek vs
sasaran penurunan masalah Pembentukan SOP baru atau Perubahan kepada SOP sedia ada Penyeragaman SOP di sebarkan dan diterangkan melalui sesi perkongsian
NATIONAL TEAM EXCELLENCE CRITERIA
VI. LESSON LEARNED AND PRESENTATION (150)
Describe how lesson learned were identified and
addressed.
30
Describe how the results were shared with stakeholders.
(Link to I.3)
40
15. Well organized presentation with logical sequence that
conforms to stipulated time. 40
16. Clear presentation, effective usage of visual aids and good
public speaking. 40
Penjelasan : Pembelajaran, halangan dan cara mengatasi Penerangan bagaimana projek dikongsikan dengan
stakeholders
54
NATIONAL TEAM EXCELLENCE CRITERIA
55
MINI CONVENTION ON
TEAM EXCELLENCE WILAYAH
UTARA
DATE PIC
Hotel Ixora, Penang 18 April 2017 [email protected]
04-575 4709
REGIONAL CONVENTION ON
TEAM EXCELLENCE WILAYAH
UTARA
DATE PIC
Batu Feringghi , Penang 15-16 August
2017
04-575 4709
Thanks
for
your
attention!
Malaysia Productivity
Corporation (MPC)
NRO
Tel: 604-575 4709
Fax: 604-575 4410
email: [email protected]
013-356 3732
