Outsourcing Facilities Management

PRESENTERSJoanna Frost

Crescent Purchasing Consortium

Tel: 07990 763974

email: j.frost@salford.ac.uk

David Thoms

Tenet Education Services

Tel: 01376 511411

email: david.thoms@tenetservices.com

AGENDA

What is Facilities Management?

“Facilities management is a profession that encompasses multiple disciplines to ensure functionality of the built

environment by integrating people, place, process and technology” – International Facility Management Association

What is Integrated Facilities Management?

Incorporating a number of services into a single contract for delivery by one external contractor.

Usually split into hard and soft services contracts

Integrated Facilities Management

Integrated Facilities ManagementThe Supply Market – Examples

Integrated Facilities ManagementCase Study Hackney Community College

Have achieved significant annual savings from the year prior to the outsourcing to the present time, the total services comparable costs being as follows:

Outsourced all of the following services to a single provider in 2003:

Cleaning; Security; Campus Support (incl. Postal and Transport); Waste Management; Reception/Switchboard; Building Maintenance;

Grounds Maintenance; Catering

2002 £1.6m plus VAT

2003 £1.4m plus VAT

2008 £1.5m plus VAT

2013 £1.6m plus VAT

In-house vs Outsourced

*FM Market Survey 2012 data from i‐fm website.

In-house vs OutsourcedIn-house review

In-house bid?

In-house vs Outsourced

EfficienciesBudget control

Fewer staffing issues for College

Time & effort managing contract

In-house vs Outsourced

Considerations when Outsourcing

Considerations when Outsourcing

Communications

Considerations when Outsourcing

OJEU noticeData protection

PenaltiesLegal advice

Summary