Boldchat rescue integration

seamlessly transition from live chat to remote support.

Overview Brochure

Overview Brochure

BoldChat resCue integration BoldChat

EnhancE thE customEr ExpEriEncE with intEgratEd rEmotE support.Live chat can be a fast, effective way to resolve a simple issue. But if the problem is more complex, and screen

sharing or remote control is necessary, switching support channels can be a complicated and time-consuming

process. By integrating LogMeIn Rescue into the chat experience, BoldChat lets you effortlessly initiate the

on-demand support your customers need, helping improve agent efficiency and boosting customer satisfaction.

A seamless transitionBoldChat’s integration with Rescue allows helpdesk and customer

service agents to seamlessly transition from a chat to a remote support

session. From the agent’s perspective, the Rescue support session can

be easily initiated via the BoldChat client interface — no additional steps

are necessary, so issues can be resolved quickly. From the customer’s

perspective, the support session is facilitated directly through the chat

window, providing a consistent experience in one channel.

Real-time engagementA best-of-breed live chat solution, BoldChat gives you more control over

the customer experience. Easy to deploy and mange, BoldChat enables

agents to proactively engage customers in real-time over the web. It gives

customers the ability to engage in the way that fits their ever-changing

needs, and it provides sales and support teams with a simple-to-use

interface that maximizes their productivity.

Proven remote supportHelpdesks, call centers and IT service providers worldwide rely on Rescue

to deliver powerful, secure support anytime, anywhere. Without pre-installed

software, Rescue enables technicians and agents to connect to PCs, Macs

and mobile devices in seconds. Issues are resolved quickly and efficiently,

helping boost first-call resolutions, decrease average handle times and

improve the overall customer care experience.

Boldchat | rescue integration• Seamlessly transition

from live chat to remote support

• Maximize agent productivity

• Improve first-call resolutions

• Simplify the customer experience

• Boost Net Promoter scores

Overview Brochure

BoldChat resCue integration BoldChat

How it worksBoldChat integrates with Rescue for a seamless customer support experience.

• Agents easily initiate a new Rescue support session from

within the BoldChat chat window while engaging a customer.

• A support session is automatically created in the Rescue

Technician Console. The agent is then able to send a screen

sharing or remote control request to the customer.

• For the customer, all communication and session

management is centralized within the chat window.

• During the support session, the agent has access to full

Rescue functionality, including remote diagnostics and

device configuration.

Rescue agent credentials can be saved, making support

and troubleshooting instant. What’s more, Rescue session

data is fully incorporated into BoldChat reporting to give

you a comprehensive look at your helpdesk’s performance

and productivity.

For live chat with remote support integration, BoldChat Pro or higher and a subscription of Rescue is required.

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For more inFormation, visit www.Boldchat.com and www.logmeinrescue.com

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