Overview of IBM Automation Portfolio... · 2020-04-23 · the IBM Cloud and AI portfolio of open and secure products. Move faster, work smarter, ... discovery, Enterprise Design Thinking,

DigitalEventExperience

Overview of IBM Automation Portfolio—Elli Hurst, VP Offering Management, IBM Automation ServicesEd Lynch, VP Offering Management, IBM Automation Software

Think 2020 / Session 7101 / May 2020 / © 2020 IBM Corporation

Please note

2Think 2020 / Session 7101 / May 2020 / © 2020 IBM Corporation

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice and at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract.

The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

3

THINK back……What were you doing at work three months ago? …How was your company doing?


Automation with AI is needed now more than ever to build resiliency in the face of three key operational challenges.

Volatile Demand Industry Disruption Workforce Productivity


Flexibility to handle spikes in demand and

troughs in capacity

Operational models that can sense, respond

and adapt at speed

Digitized workflows and a hybrid workforce are

less reliant on a physical presence

How Intelligent Automation can help


Three critical success factors

Alignment1

Complexity2

Trust

3


Drive leadership alignment around your journey toward intelligent automation


In as little as three weeks, our completely virtual Apollo Journeys guide your enterprise toward intelligent automation, while ensuring alignment across stakeholders and with business goals.

Leverage IBM’s experience across industries to understand how automation impacts the way work gets done


Component Business Models for Automation

Component Business Model

Use cases span industries


Alignment1

Complexity2

Trust

3

Rapid analysis and reengineering of even complex, non-standard processes

IBM Process Discovery Accelerator

9

Legacy approach IBM’s Process Discovery Accelerator


• 2-3 weeks • 2-3 days

• Leads to longer UAT and bot failures in production

• Generates PDD for faster time to deployment and better quality bots

• Lacks process exceptions • Addresses dark data, tribal knowledge and exceptions

• Limited view • Accurate and comprehensive

Pre-built, configurable sets of skills, combining robotic process automation with capabilities for common tasks like document ingestion and data capture


Base Digital Worker Digital Worker configured for client

IBM Services Essentials for Automation

11

A ready-to-go environment for automation that allows fast prototyping, rapid scaling, and managing digital operations for IT and business processes.

• >100 clients• All 3 major RPA solutions• Proprietary automation tools



Alignment1

Complexity2

Trust

3

A use case prioritization approach that captures the human element

IBM Automation Quotient

=Stakeholder

Affinity

+Technical Feasibility

)(


Empower your people to speak and put into action a shared automation language.


Enablement for allAutomation Learning Center

Enablement for specific roles Developer Mentoring Program

Apollo JourneysClient Workshops

AUTOMATION LEARNING CENTER


IBM Services offerings address these challenges and more

Alignment1

Complexity2

Trust

3


16

IBM Automation Services Offerings

IBM Automation offerings span business consulting, implementation services and managed services, underpinned by our Automation Services Essentials, Digital Workers and our Automation Learning Center. We combine these capabilities to enable the creation of intelligent workflows.

AUTOMATION ADVISE

StrategyWorkflow DesignPrototypingCoE

AUTOMATION BUILD

DesignBuild / ConfigureTestDeploy

AUTOMATION MANAGE

RunMonitorOptimize

IBM SERVICES AUTOMATION ESSENTIALS

DIGITAL WORKERS

AUTOMATION LEARNING CENTER

INTELLIGENT WORKFLOWS


Fuel digital transformation and maintain business continuity with IBM Garage

Today’s rapidly changing social climate doesn’t need to slow your innovation.Your challenges are changing quickly, but you can still pivot fast to meet your business challenges and customer needs, all while working remotely.

The IBM Garage experience routinely includes robust remote work. Entire projects have been launched and delivered remotely with our IBM Garage experts, the IBM Garage Methodology, and the IBM Cloud and AI portfolio of open and secure products.

Move faster, work smarter, and innovate in a way that lets you disrupt disruption. Innovate virtually with our IBM Garage experts through on-line meetings, ideation, technical discovery, Enterprise Design Thinking, solution architecture, agile MVP development, and beyond.

IBM Garage focuses on outcomes first, applies advanced technologies with a purpose, and de-risks innovation and transformation to realize rapid business value.

Experience the IBM Garage remotely with a format and schedule that’s right for you.

Start by scheduling an IBM Garage session now at: ibm.com/garage

Virtual is the current reality

Partner with IBM Garage, wherever you are

IBM Garage is uniquely able to support our clients with their biggest challenges yet. We thrive on tough problems, and we’re in it with you.


https://www.ibm.com/garage

https://www.ibm.com/garage/method

https://www.ibm.com/garage

IBM Automation Software Portfolio

Think 2020 / Session 7101 / May 2020 / © 2020 IBM Corporation 18

Cloud Pak for Automation | A single, integrated platform for automation


Cloud Pak for Automation | Integrated Platform for Intelligent Automation

20

Integrated Build Experience

Business Automation Studio: Low-code designers built for business users to build their automation solutions

Integrated Use Experience

Navigator: Role-based user experience for business users to interact with automation solutions

Integrated Operate Experience

Red Hat Openshift: Optimized Cloud-ready Common Services


How IBM Automation software can help

Volatile Demand Industry Disruption Workforce Productivity


IBM Automation Digital Worker

IBM Automation Workstream Services

IBM Automation Decision Services

Blueworks Live

Low Code Application Designer

IBM FileNet Content Manager


New & enhanced features in IBM Business Automation Studio

Utilize an advanced class of software robot to automate complete sets of tasks associated to a specific job roleIBM Automation Digital Worker (Part of Cloud Pak for Automation | Business Automation Studio)

Digital Workers have job roles that define how they work together with humans.

Use low-code tools to rapidly build Digital Workers from prebuilt AI-powered automation skills.

Use Guardrails to define parameters from which Digital Workers can operate autonomously without human intervention.

Use one consolidated dashboard for work done by humans and digital workers.

Job Roles

Low-code and AI Skills

Business Controls


Create end-to-end digital worker tasks without development sourcesLow Code Application Designer for Business Users (Part of Cloud Pak for Automation | Business Automation Studio)


Low-Code UI builder with enterprise guardrails built for citizen developers.

Seamlessly integrates DBA platform capabilities to build powerful apps.

Examples of apps you can build:• Onboarding

• Preventative maintenance

• Customer satisfaction

• Invoicing

• More…

Toolkits enable reusable complex functions

Unlock intuitive, intelligent, and integrated decision servicesIBM Automation Decision Services (Part of Cloud Pak for Automation | Business Automation Studio)

Decision ModelingLines of business can initiate enterprise-scale decision automation projects.

Machine Learning IntegrationBusiness Users can import ML models and invoke them from Decision Models.

Single source of truth in GitDevelopers and admins can integrate decision services directly into their CI/CD pipeline. Reduce gap between business and IT.

INTUITIVE

INTELLIGENT

INTEGRATED

NATIVE for Clouds and

micro services

INTEGRATED inIBM Cloud Pak for

Automation


Create lightweight workflows addressing operational gapsIBM Automation Workstream Services


Automate processes in minutesConfigure a simple automation using out-of-the box patterns or build your own

Enable your employeesAdd users from across your organization, with the level of access they need to get work done

Increase productivityShare new and updated procedures, manage and track approvals, and solve your day-to-day challenges

Get up and running quicklyUse Workstream Services as a SaaS or as part of the IBM Cloud Pak for Automation

Simple, easy-to-use, Cloud-based process modeling toolBlueworks Live


• Start documenting quickly – Anyone can begin mapping existing or new processes in minutes

• Collaborate directly - Invite users to edit and review process maps from a single interface.

• Improve processes simply - Identify efficiencies from a big-picture view of business processes.

Intelligent document capture stores content and metadataIBM FileNet Content Manager

28

Provide employees or customers an easy way to submit content that is sent to FileNet and can automatically kick off a workflow.


New mobile capture applicationSet up a simple, guided user experience in minutes.

Convenient and secure way to collect and submit content from mobile devices with data validation done in real-time at the source

Mobile app, scenario builder and custom SDKs entitled with IBM FileNet Content Manager and/or IBM Datacap. Available on the Apple AppStore or Google Play.

In summary

We consider Automation a strategic priority across all of IBM

IBM Automation has been designated as a strategic priority by IBM, in order to capture the potential for hypergrowth in this market.

This gives us access to an increased R&D budget and accelerated hiring processes.

With 15,000+ practitioners, we are a leader in the Automation space.

We have built unique capabilities to help clients automate at scale

IBM Automation’s software & solutions help clients assess, build and integrate at speed and for scale. We continue to invest in innovation and R&D.

• Automation Component Business Models

• Process Discovery Accelerator

• IBM Service Essentials for Automation

• IBM’s market-leading automation software & Cloud Pak for Automation

• Digital Workers• Intelligent Workflows

We are building a digital workforce to help our clients embrace the future of work

IBM Automation believes the future of work rests on a close collaboration between humans and digital workers. We are building a hybrid workforce for IBM and for our clients.

Processes must be reimagined as intelligent workflows running across the enterprise.


Notices and disclaimers


© 2020 International Business Machines Corporation. No part of this document may be reproduced or transmitted in any form without written permission from IBM.

U.S. Government Users Restricted Rights — use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM.

This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates.

Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. This document is distributed “as is” without any warranty, either express or implied. In no event, shall IBM be liable for any damage arising from the use of this information, including but not limited to, loss of data, business interruption, loss of profit or loss of opportunity. IBM products and services are warranted per the terms and conditions of the agreements under which they are provided. The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions.

IBM products are manufactured from new parts or new and used parts. In some cases, a product may not be new and may have been previously installed. Regardless, our warranty terms apply.”

Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.

Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.

References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business.

Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation.

Notices and disclaimers continued


It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer follows any law.

Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products about this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM expressly disclaims all warranties, expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a purpose.

The provision of the information contained herein is not intended to, and does not, grant any right or license under any IBM patents, copyrights, trademarks or other intellectual property right.

IBM, the IBM logo, and ibm.com are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at: www.ibm.com/legal/copytrade.shtml.

http://www.ibm.com/legal/copytrade.shtml

Thank you


Elli Hurst, VP Offering Management, IBM Automation ServicesEd Lynch, VP Offering Management, IBM Automation Software

—

®


Documents

Overview of IBM Automation Portfolio... · 2020-04-23 · the IBM Cloud and AI portfolio of open and secure products. Move faster, work smarter, ... discovery, Enterprise Design Thinking,