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Owner Success Packet
Property Management You Can TrustReal Property Management Alamo offers San Antonio Metro rental property owners
industry-leading management services priced to fit any budget.
www.rpmalamo.com
Service Options
Learn more about our comprehensive management services that will turn your property into
worry free rental income.
Affordable Pricing Structure
View our affordable pricing structure that is among the most competitive in the San Antonio market.
Frequently Asked Questions
Have more questions? Review our FAQ’s to understand more about how we manage your San Antonio
rental.
Sign Up Process
Get started today with professional management services from RPM Alamo by following these simple
steps. Let us interview for the Job.
2
Table of Contents
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t
1. Standard Management Services
Our aggressive property marketing and leasing procedures are second to none in the San Antonio
Market. We will maximize your properties visibility to potential renters through comprehensive
online marketing and follow up with prospects using lead tracking technology and automated email
marketing. Once we locate an interested applicant, we will thoroughly screen their background and
financial qualifications, and aggressively negotiate the terms of your lease. Lastly, we will process
your tenant’s rental payments and disperse all funds to you on the 10th of each month.
2. Premium Management Services
We don’t stop working once the ink has dried on your lease. Our management style is about
proactively addressing problems with time-tested solutions. To us, this means strict collection
methods, preventative and cost effective maintenance and an eye toward resident retention. We
find that this approach results in a hassle free and better performing rental property for our
owners.
3. Additional Services
The level of service we provide is about more than just advertising your property and collecting
rent. We also offer detailed property inspections, eviction protection coverage, lawn and yard care
services, pest control, snow removal and a host of other services designed to protect your real
estate investment.
3
Service Options
Advantages to you:
Two easy plans to choose from
Customize with additional services
. No one-size fits all solution
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t
What Services Will I Receive?
Standard Premium
Management Management
Services Services
Assess rent-ready needs for the property and install a “For Rent” sign in the yardX X
Professionally photograph the vacant property and develop persuasive ad copy X X
Advertise vacant property on over 50 high traffic rental websites X X
Advertise vacancy on rpmalamo.com and local classified websites X X
Facilitate showings for the vacant unit and follow up with all prospective tenants X X
Accept applications for every resident over the age of 18 X X
Generate credit and background report for every applicant X X
Screen all applications against a nationwide eviction database X X
Verify income and employment for applicant(s) and check rental history references X X
Negotiate lease terms on your behalf and prepare/execute the lease agreement X X
Coordinate rent ready maintenance and collect security deposit X X
Conduct a thorough move-in inspection to document property condition X X
Collect and disperse monthly rental payments via bank check X X
Process payments and disburse funds before the 10th of the month X X
Notification of late or non-payment of rent X X
Provide property accounting via monthly owner statement X X
Forward all maintenance requests received from tenant(s) X X
Generate and mail 1099 each year
Collect and disperse monthly rental payments via convenient ACH transfer Process
rent collection on your behalf
Coordinate fall and spring property winterization/de-winterization
Provide 24-hr emergency maintenance line for residents
X
X
X
X
X
X
X
Resolve maintenance requests on your behalf Schedule,
coordinate, and oversee all property repairs
Report and resolve all problems, lease violations and/or tenant damage
Initiate eviction and collection procedures if necessary
Refer eviction to attorney and oversee the legal process
Conduct a move-out inspection when tenant vacates
X
X
X
X
X
X
Assess rent ready needs when tenant vacates
Coordinate all tenant required rent-ready cleaning and maintenance
Process tenant deposit disposition
Generate annual property income and expense report
X
X
X
X
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t4
Leasing and Management
Services
Fees
Pricing Structure
Technology we offer:
For Owners:
• Online access to statements
• Electronic ACH payments
• Electronic document signing
• Call tracking for tenant follow up
• Same day screening/approval
• Automated and personal
showings
For Your Tenants:
• Online maintenance requests
• Online application process
• 24-hour emergency maintenance
• Electronic lease signing
• Online rental payments
• Auto-pay for monthly rent
Monthly Management Fee –
Standard Service8%
Monthly Management Fee –
Premium ServiceCall for details
Set-up Fee $0
Leasing-Renewal Fee $150
Additional Costs
Eviction Protection Plan Plus $30
Inspection Fee $79
Home Warranty Coordination
FeeCall for details
Lease Fee 50%
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t5
The RPM Alamo AdvantageLike other industries in San Antonio, you’ll find that most companies will claim to be the best
property manager for one reason or another, but the fact is very few will actually provide
outstanding service. Not only are we the most responsive and very competitively priced, but no
other company will take as much pride in your property and will manage it as if we owned it
ourselves.
So what makes RPM Alamo unique?
▪ We properly screen tenants – Our average tenant FICO score is over 700 and our eviction rate
was less than 0.5%.
▪ We collect rent payments on-time – 97%+ of our tenants pay on or before the 1st of each
month.
▪ Our property maintenance is affordable – We will never charge for repairs that you don’t
need.
▪ We provide consistent communication – We will always respond back within 24 business hours.
As you shop around, you’ll find that there are as many fee structures as there are property
management companies in San Antonio. As we developed ours, we wanted to be able to provide
industry leading customer service and technology while keeping things simple and affordable. We
approached things differently and designed our pricing structure with owners in mind and left it
flexible. Our unique solution allows you to:
• Pay low monthly management fees to help with your cash flow
• Enjoy the peace of mind knowing that your property is being well taken care of
With RPM Alamo, you’ll receive world-class service with a simple and easy to understand pricing
structure. Call today to discuss your options!
Contact us for a free management quote and rental
analysis at [email protected] or call 210.787.3876
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t6
Additional ServicesCustomize your management
plan by adding these great
services
R e a l P r o p e r t y M a n a g e m e n t A l a m o
Customer Testimonials
“The whole team at RPM
Alamo has been amazing!
Initially I thought owning a
rental property in one state
and living in another would
be a huge headache, but
RPM has taken care of
everything. I can’t
recommend them enough!”
Rick M. – Owner
“They have been excellent to
work with. Great communication
and very friendly!”
Melissa S. - Owner
We also offer a variety of additional services:
1. Interior Property Inspections
A regular inspection of your properties interior is the best
defense against tenant damage and deferred maintenance.
You’ll receive a detailed report with photos following each
inspection so you can keep a close eye on your investment.
2. Eviction Protection Plan
Evictions cost owners thousands of dollars in court costs and
lost rental income. Protect your income stream with coverage
where we pay for an unlawful detainer action if one is needed
for a tenant we place.
3. Enhanced Marketing Package
The largest expense with rental properties isn’t maintenance or
management fees, it’s vacancy. Our marketing enhancements
will help your property rent fast!
4. Weed Control and Tree Trimming
Mother nature will take over if you don’t. Our weed and
tree trimming services will protect your property from
overgrowth.
5. Pest Control Services
Our well-trained and fully licensed vendors can handle any
pest problem and protect your home against all types of insect
and vermin infestations.
6. Lawn Care
We care for your property’s exterior as much as it’s interior.
Our landscaping professionals will keep your yard looking great
year round.
O w n e r S u c c e s s P a c k e t7
1. Why do you offer standard & premium management services?
We understand that everyone’s situation is different. Some clients only need assistance with leasing
the property and processing rent payments each month, while others prefer to have all aspects of
the management process taken care of. That’s why we give our clients options and let them decide
which management plan is right for them.
2. How quickly will you find a tenant?
Our marketing program and leasing services are second to none. That being said, leasing is a fluid
process with many variables including asking price, local inventory levels, and seasonal factors. In
most cases however, we can find a qualified applicant within 30-days.
3. How much will my property rent for?
Much like the real estate market determines sales prices, the local rental market determines rental
rates. There are three factors that contribute to how much your property will receive in rent.
1. Availability and rental rates of comparable properties
2. The features and benefits of your property
3. The marketing exposure for your vacancy
After we receive the details on your property, we will do a market analysis and set a starting price.
We then evaluate all of our vacancies weekly and make adjustments in the price or our marketing
efforts to get it rented as quickly as possible.
4. Describe the tenant screening process
All prospective tenants are run through an extensive 8-step screening process. First, nationwide
background and eviction database screening is completed to look into criminal background activity
and sex offenders. Next, we qualify them financially by reviewing a credit report, conducting a
verification of employment, and reviewing pay stubs or tax returns. Finally, we verify their rental
history by contacting their two previous landlords for references.
Frequently Asked Questions
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t8
5. When do you pay owners?
We will disperse funds by convenient ACH transfer on the 10th of every month as well as post your
monthly owner statement.
6. Do I get to approve maintenance and repairs?
Yes. All of our owners are notified of all maintenance issues as they arise. However, we will address
and resolve all repair requests for our owners that take advantage of our premium management
services. We do typically set a maintenance reserve of $200, meaning that if a maintenance issue
comes up and is below the reserve amount, we just fix it and let you know. This keeps your property
running smoothly and your tenants happy. For larger issues, we typically get multiple bids and will
always contact you for approval.
7. What happens if my tenant stops paying or causes trouble?
Our rigorous screening process usually prevents these types of issues; however, if a problem should
arise, our premium service clients can rest assured that we always respond aggressively. Rent is due
on the 1st and is accepted late up to the 5th. On the 6th the eviction process is started with a 3-day
notice to pay or quit. Nuisance issues are handled in a similar way with one warning given before
notice is posted.
We also keep a lawyer on retainer to address eviction and collection issues as well as to dispense
legal advice when necessary.
8. Who will be in charge of my property?
Every client is assigned a designated property manager for his/her rental property. This means
you’ll have the cell phone number of a point person to call with any questions about your property
or it’s care.
Frequently Asked Questions
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t9
GETTING STARTED WITH REAL PROPERTY
MANAGEMENT ALAMO SERVICES COULDN’T BE
EASIER…
1. Call in and talk to one of our Owner success Managers
2. Let us know when you are ready to go
3. We will perform a rent ready assessment and take it from there!
Sign Up Process
R e a l P r o p e r t y M a n a g e m e n t A l a m o
O w n e r S u c c e s s P a c k e t
Amanda Desormeaux
Owner Success Manager
210.787.3876
www.rpmalamo.com
