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160 VICTORIA STREET, CARLTON September 2018

Owners Corporation Management

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1. Overview ............................................................................................................. 3

2. Contact Details ................................................................................................... 4

3. Rules, Moving-in, additional keys .................................................................... 5

4. Ongoing Building Works………………………………………………………………..6

5. Overview of Services and Roles ........................................................................ 7

6. Buildinglink – building management software .............................................. 9

7. Reporting Defects ............................................................................................ 10

Appendix 1: Moving In and Induction - Overview

Appendix 2: Evacuation Diagrams

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1. Overview Bluestone OCM is an independent Melbourne based Owners Corporation Management (OCM) service provider. Our focus is on the management of high quality buildings, and the provision of best practice OC Management services.

We are active managers, working closely with Committees and the on-site building management, cleaning and security teams. Bluestone OCM is your OC Manager acting on behalf of Owners Corporations (OC) on the plan of subdivision PS 742732S (“Swanston Central”). There are 2 Owners Corporations in Stage 1:

• OC1: residential lots, retail/commercial lots, car park lots

• OC2: residential lots only It is important to note that as this is a staged handover, OC1 will be added to as Stages 2 and 3 are handed over and will eventually include all lots and additionally, there will be OC3, OC4, OC5 and OC6 which will be created. We are circulating this introductory summary to provide you with a brief overview of the various points of contact, and some initial considerations.

TO COMPLETE – THE OC MEMBER FORM

To enable us to have up-to-date contact information we request that you complete the attached OC Member form and return the form back to us (via post or email – info@bluestoneocm.com.au) The form includes areas where you can choose how you receive communication from us – email is the preferred method as we will know you have received the information and you will always have a copy at hand in your inbox. If you have appointed a Property Manager to manage the tenants of your investment property, we request that you confirm with your property manager that they have notified us of their appointment and their contact details.

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2. Contact Details

GENERAL CONTACT DETAILS ARE:

Bluestone OCM Pty Ltd (Owners Corporation Manager)

General email: info@bluestoneocm.com.au

Office phone number: 03 8535 2770 (bus. hours)

24/7 helpdesk 1300 258 963 (24 hour common area maintenance)

Security (MonJon Security): 0417 666 566 (24 hours)

Building Manager (on site): 0418 804 064

or swanstoncentral@buildingmgr.com.au

The Owners Corporation (OC) Manager assigned to Swanston Central is:

Nicole Harrison Owners Corporation Manager Bluestone OCM Pty Ltd | PO Box 8633, Armadale VIC 3143 | Suite 201, 1002-1004 High Street, Armadale VIC 3143 Phone: +61 3 8535 2770 | Email: nicole.harrison@bluestoneocm.com.au

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3. Rules, Moving-in, additional keys

OWNERS CORPORATION RULES Swanston Central is governed by a set of Rules (for OC1 and OC2); a copy has been provided upon settlement of your apartment. Please ensure you abide by these Rules, and pass on a copy to your Property Manager if you are leasing your apartment. Please contact the Owners Corporation Manager if you need an additional copy of the Rules or clarification on any Rules.

MOVING IN & MOVING OUT PROCEDURE It is very important that you follow the proper procedure for moving in and out of Swanston Central. Residents must contact the Building Manager in advance of moving-in, to book a move-in timeslot and determine the appropriate access route and move-in procedures. This allocated timeslot will allow you and your removals company a 2 hour designated period move in. Extended move-in periods can be arranged via approval from the Building Manager. Residents must also complete an induction to the building with the Building Manager (prior to using the level 6 amenities). Please note that fob/fingerprint reader access to the amenities will not be made available until after residents have been inducted.

Please refer to the Moving-in and Induction – Overview in Appendix 1

ADDITIONAL KEYS You will receive apartment entry keys, all other relevant door/window keys, proximity fob/cards, mail box key in your settlement pack. If you would like additional keys/fobs, then these are to be requested through the Building Manager in writing (via email swanstoncentral@buildingmgr.com.au). There is an additional charge for extra keys and fobs, please allow up to two weeks to receive these. Please note that the limit of keys/fobs is as follows:

• 1 bedroom: 4 complete sets (including the 2 x sets purchasers received at settlement)

• 2 bedroom: 6 complete sets (including the 2 x sets purchasers received at settlement)

• 3 bedroom: 8 complete sets (including the 2 x sets purchasers received at settlement)

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4. Ongoing Building Works

Lot owners and residents are advised that Swanston Central is a Staged Development comprised of the following stages:

Stage 1: September 2018

• Residential apartments to Level 21

• Level 6 Amenities

Stage 2: June 2019

• Residential apartments Level 22 – Level 46

• Level 47 Amenities

• First half of car-stackers

Stage 3: November 2019

• Residential apartments Level 49 – Level 70

• Level 69 Amenities

• Second half of car-stackers

Stage 4: November 2019

• Mezzanine/Commercial Lots

Lot owners and residents that are occupying the building after the Stage 1 handover are advised that building works will still be ongoing Monday-Saturday between the hours of 6:30am – 4:30pm and building noise may be present between these hours.

All areas under the control of Multiplex after the Stage 1 handover will be barricaded off and residents will not have access to these areas for safety purposes. Please ensure that residents follow any instruction of onsite Multiplex staff as requested. Please also ensure that all evacuation instruction is followed in the event of an emergency evacuation. Instruction will be sounded over the PA system throughout the building and evacuations diagrams are installed in the corridors of each level.

Residents are requested to contact the Building Manager should they experience any inconvenience with the ongoing building works however we hope to keep disruption to residents minimal. A Handover Management Plan has been completed by Multiplex and is available upon request.

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5. Overview of Services and Roles

Bluestone OCM have a management framework which aims to promote:

• Clarification of roles

• Transparency of actions taken

• Feedback and communication from and to the Owners Corporation Committee, residents and owners

As an Owners Corporation Manager, Bluestone OCM work closely with the following:

• The Owners Corporation Committee (representing all owners)

• On-site staff (Building Management, Cleaners, Security)

An overview of the various roles is as follows:

Owners Corporation Committee (OCC): Decide matters on behalf of the Owners Corporation. Provide overall direction, guidance, decisions and approvals to the Owners Corporation Manager. Set priorities. Provide feedback and advise on effectiveness of building management, cleaning, and other contractors.

Sub-Committees: are on-going, with delegated authority from the Committee. They agree management frameworks and advise on specific issues. For example:

- Building Management and operations

- Community Development and behavior

Owners Corporation Manager (Bluestone OCM):

The OCM manages and administers the common property. It oversees the day to day management:

• Working with the OC Committee

• Manage and administer common property. Repair and maintain common property. Take out insurance. Keep a register. Provide OC certificates. Carry out other functions conferred on it by the Rules

• Building set-up and establishment of operations

• Ad-hoc management and enquiries

• Statutory and Regulatory compliance and Governance

• Communication

• Contractor appointment and management

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• Dispute prevention and resolution

• Building maintenance and repairs

• Compliance and safety

• Conduct meetings

• Other administration

• Financial Management

Bluestone OCM oversee both the Building Management and Security functions:

Building Manager (National Facility Services)

• Overall building management: Work closely with Bluestone OCM. OC Rules, building compliance, contractor supervision, records/logs/reports. Ad-hoc management and enquiries

• Communication: with residents, in particular

• Security: daily checks, reporting, information collection. CCTV

• Maintenance: programmed and reactive. Issue identification and site supervision of contractors

• Keys and Fobs: register and management of programming

• Cleaning: oversight of specialist cleaning function. Undertake operational cleaning

• Management of move-ins/outs: bookings and inductions

• Management of building amenities (Level 6)

• Managing resident’s behavior/conduct: education, communication, phone and e-mail response

• Waste management: manage bins, chutes, common area waste

Security (MonJon Security)

• Patrols

• Static guards: as required, for example to secure the car park, if doors are not locking, or if an additional security presence is needed

• Security hotline: set up for residents. 0417 666 566 (24/7) (costs may apply)

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6. BuildingLink – building management software

BuildingLink is a specialist building management software, which Bluestone OCM use to assist with the on-site building and community management and communication. We integrate this with the use of our specialist Owners Corporation Management software.

This system has variety of features which can be used for building and community management, being used by both the on-site Building Manager and Bluestone OCM.

Residents will be provided log-in details at their induction by the Building Manager.

Features include:

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7. Reporting Defects

Defects are to be reported using the BuildingLink software. To obtain your log on details please contact the building manager (swanstoncentral@buildingmgr.com.au).

Once you have your login details, defects can be logged as follows:

1. Log into BuildingLink (http://www.buildinglinkau.com.au/) via the red button at the top right of the screen:

2. Click on My Repair Requests to log the defect

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3. Click on Submit Repair Request

4. Select the repair request category. This can be either Common Areas or the specific

type of defect for inside the apartment e.g. electrical, plumbing etc. Please describe the defect in the problem description section. Enter your contact Phone Number. Enter an alternative email address if required. Please attach any photos of the defect. Assign your Permission to Enter and complete entry instructions, or select No if applicable. Once completed click on Send Request.

OC MEMBER DETAILS FORM

PLEASE NOTE: THE OBLIGATION IS ON THE LOT OWNER TO KEEP THE OWNERS CORPORATION UPDATE WITH THE LOT OWNERS CONTACT DETAILS.

COMPLETED FORM TO BE PROVIDED TO OC MANAGER VIA EMAIL (info@bluestoneocm.com.au)

OWNERS CORPORATION PS 742732S

Full name on title:

Key contacts: Dr / Mr / Mrs / Ms / Miss / Other _____ (circle)

Surname

Dr / Mr / Mrs / Ms / Miss / Other _____ (circle)

Surname

Given Names Given Names

Contact no(s): Mobile Home Work

Email: (for online portal)

Postal address: (if different from apartment)

COMMUNICATION (please circle preference)

Levy notice addressee

Owner Property Mgr Other correspondence addressee

Owner Property Mgr

Note: all correspondence will be sent via email unless specified otherwise.

Owner signature:Date:

IF APARTMENT IS LEASED

Lease period:

Agent name:

Agent company:

Address:

Contact no(s): Business Mobile Other

Email:

160 Victoria Street, Carlton, VIC 3053

Apartment no. ______, 160 Victoria Street, Carlton, VIC 3053Apartment:

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Appendix 1: Moving In and Induction - Overview

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Moving In and Induction - Overview

This guide provides information to assist with planning your move-in to your apartment at Swanston Central.

The Swanston Central Owners Manual and Owners Corporation Rules provide full details of moving in/out. Residents must not move furniture or bulky items through the common property areas except in accordance with the Rules.

Residents must book a move-in time and complete an induction to the building with the Building Manager.

Below is a Directory of contact details, detailed guides can be found in following pages:

Building Manager: 0418 804 064 or swanstoncentral@buildingmgr.com.au

Booking a move-in: To book your move in at Swanston Central please contact the Building Manager. Move-in bookings must be made at least 3 days prior to the planned move-in.

Utility connections: Immediately after settlement you will be responsible for the connection of utilities to your apartment. Should residents have any difficulty connecting services, please contact the Building Manager for access to your nominated meter numbers to enable an easier connection.

Hot Water & Gas: Origin 1800 684 993

Electricity: Seene Electricity 1300 609 387

www.seene.com.au/registration/#/swanstoncentral

Water: City West Water 13 16 91

Internet: nbn™ 1800 687 626

https://www.nbnco.com.au/residential/how-to-connect.html

Moving in summary:

• Bookings for move-ins are being taken prior to settlement.

• You must have settled on your property in order to move-in. If you don’t settle on your scheduled settlement date, you will lose your move-in booking reservation and will need to re-book a move-in time once you have settled

• Book a move-in time with the Building Manager, as noted below, and arrange for the required forms to be emailed to you.

• The repair of any damage to the common areas from moving will be charged to the apartment owner/occupier.

• It is the responsibility of the owner to pass on this Moving In and Induction Overview and the full Owners Corporation Rules to their property managers or tenants.

• Please ensure removalists have liability insurance in place, and a copy is provided to the Building Manager at move-in.

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Prior to moving in

1. Contact the Building Manager (as outlined below) to schedule your move-in time and date.

2. All bookings will be confirmed via email.

3. A “Move-in Indemnity form” will be emailed with the booking confirmation and must be completed and provided to the Building Manager either prior to or on the day of move-in.

4. A copy of the removalists liability insurance policy must be provided to the Building Manager (either prior to or on the day of move-in).

5. Arrangements must be made for the removal of rubbish following the move in.

Booking a move-in:

To book your move in at Swanston Central please contact the Building Manager on 0418 804 064 or swanstoncentral@buildingmgr.com.au

All bookings will be confirmed in writing, including the required forms.

Initial move-in times are anticipated to be as follows:

• Monday – Sunday: 8:00am, 10:00am, 12:00pm, 2:00pm, 4:00pm, 6:00pm & 8:00pm

Residents are advised that not all listed times will be available everyday and residents are requested to confirm available times for their proposed move-in date through the Building Manager.

Please note:

1. 2 hours will be allowed for each move-in. It is important to arrive on time and with adequate resources to complete the move within this time, as time allocated cannot be extended.

2. The above initial times may be varied. The move-in times available will also be varied following the initial move-in period

Lifts:

Lift padding must be in place before the lift is used to move any furniture.

Lift dimensions are as follows:

Passenger Lifts:

• 2005mm deep, 1955mm high and 1450mm wide

• Door openings are 1000mm wide

Goods Lift:

• 2100mm deep, 2050mm high and 1600mm wide

• Door openings are 1100mm wide

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Vehicle Entry Point:

All move-ins are to occur via the truck loading area on ground floor, accessible via the roller shutter from the vehicle entrance to the building next door on Bouverie Street. The removalist vehicle is to unload from this point, and transport items carefully through the building to the lift.

Trucks are not to park in Victoria Street and move-ins are not to be undertaken through the front entrance door and main entrance lobby.

At the move-in and induction: 1. At the move-in, an induction of the residents will be undertaken by the Building Manager 2. The following forms must be completed, and will be provided by the Building Manager at the

time of move-in: a) A “Residents Induction Form” b) A “New Resident Registration form”

3. A log-in for the BuildingLink Property Management software will be established and an overview of the system provided at move-in by the Building Manager

Please note: The following are recommended measures for protecting the building and your apartment whilst moving-in:

• Ceilings, walls & doors: Use common sense and take your time to avoid scuffing or chipping your ceiling, walls and door frames. Pay particular attention to avoid damage to sprinkler heads, thermal detectors and smoke detectors.

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• Flooring Surface: DO NOT drag heavy objects across carpets/flooring – use appropriate moving equipment such as a trolley, to move these items.

• Flooring Underlay: As part of the acoustic treatment, some areas of tiled floors are laid over an acoustic underlay. As the underlay is flexible, a protective layer of soft fabric and stiff load distribution sheeting (i.e. plywood) should be used when moving heavy furniture and whitegoods over tiles. This will prevent potential damage to the tiles and grout joints.

• All loading and unloading of goods and furniture is to be conducted entirely within the property. Residents are to ensure that loading and unloading is not conducted from vehicles standing kerbside.

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The following provides an overview of moving-in rules:

Note: Please also refer to the Owners Corporation Rules, which detail move-in/ move-out requirements

The moving of all bulky furniture and goods in and out of the Building must be made by arrangement with the Building Manager, noting:

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Appendix 2: Evacuation Procedure/Diagrams

VIC/SA Version H: January 2018 14 14

4.0 Emergencies and Evacuations Protocols

4.1 Emergency Evacuation Protocols for all Personnel

In the event of an emergency requiring site evacuation the following emergency evacuation protocols must be

followed:

1. On sounding of the evacuation alarm, all work must cease immediately, switch off plant

and machinery where possible, and leave tools behind. Workers will be directed to leave

the site via the site access gates.

The Chief Warden (or his delegate) will be positioned at the above gates and will direct

workers to the Emergency Muster Point (see Appendix 4 – Evacuation and layout Plan).

The Chief Warden is to notify the Building Manager that the Construction Zone Fire

Alarm has been sounded and the building is to be evacuated.

The Building Manager is to sound the General Fire Alarm to alert residents that they

need to evacuate the building.

2. No person shall take the hoists or lifts and hoist/lift operators shall lock off their hoist/lift

at the ground floor if possible or at the nearest floor (where hoists/lifts are present on the

project).

3. Hoists will only be used under the direct instruction of Multiplex management and the

emergency services personnel (where hoists/lifts are present on the project).

4. If you notice that other personnel have not heard the evacuation signal, make them

aware that the evacuation is in progress.

5. When you are off site, do not re-enter the Site until the all clear has been given by the

Chief Warden (or his delegate).

6. Do not go to the lunch sheds or change sheds to collect personal items when

evacuating the Site. It is imperative that all personnel be accounted for at the

evacuation assembly areas immediately.

7. Multiplex Emergency Management Team will liaise with the Emergency Services if

deemed necessary. Evacuation of any adjacent building will only be at the discretion of

the Emergency Services.

8. At the assembly point, personnel will assemble in their own company groups and remain

there while their company supervisor checks off each person.

9. The results of the head count must be reported to the Chief Warden (or his delegate).

10. Ensure that all employees, contractors and visitors have been accounted for.

11. Only the Chief Warden (or his delegate) will give the ‘ALL CLEAR’ before allowing

personnel to return to the site.

Note; Working Overtime

The Site Manger must ensure that a designated fire warden/ first aider are available on site for all overtime

work. The Site Manager must ensure that the fire warden has been inducted into the Multiplex Emergency

Plan and is informed of the protocols that must be followed when an incidents occurs on site.

NOTE: Resident Evacuation

The Building Manager and Chief Warden need to communicate whenever the General Fire Alarm or

Construction Fire Alarm are triggered to ensure that both construction workers and residents evacuate the

building when required.

VIC/SA Version H: January 2018 31

Appendix 4 – Evacuation and Layout Plans (GF,L1, L2-49)

4.1 Typical Evacuation Plan

VIC/SA Version H: January 2018 33

4.3 Ground Floor Evacuation Plan