Oxfam Yemen

Meal Practices

June 2016

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MEAL BASICS

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Why do we do

M&E?

MEAL in Programme Cycle

Project/Program Identification &

Design

Situation Analysis

Implementation

Evaluation/End Line

Program Planning and Activities

Monitoring

Logframe

M&E Plan/Framework

Baseline

Lessons Learnt

Effects/

Outcome

/

Specific

Objectiv

e

Impact Output

s/

Results

Activitie

s

Input

s

Project

Effectiveness

Are we doing well?

Project

Efficiency

Did we achieve what we wanted to?

Oxfam Project Implementation Process

Basic elements of good M&E:

1. Clear Logic – what are you trying to achieve? and how?

What does success look like?

2. Indicators – How will you know if you: have implemented well? are making progress? Have succeeded?

3. Data Collection – how will you collect information against your indicators?

4. Moments for Review/ reflection – how/ when will we use this information? Learning from implementation?

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Data Journey

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MEAL Functions for CASH programming

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Baseline

• Baseline data enables us to compare the situation before and after

the intervention to note changes and to consider what effects the

programme has had on the situation.

• Where we are today

• Reference point

• Oxfam consideration to conduct a baseline survey- criteria

• Project budget exceeds USD 500,000 and the duration is more

than 6 months

• This has been agreed with the donor and is included in the

project document

• Relevant quantitative data are not available

• When we open new intervention area

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Post Distribution Monitoring (PDM)

• When- 2 weeks after any distribution

• How- Questionnaire survey

- Decide a sample size based on the overall target

• Who- MEAL team with support from technical team members

• Major indicators considered during PDMs includes appropriateness,

effectiveness and coverage of the program.

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Particular the PDMs Covers

• Beneficiary selection process,

• Time taken by beneficiaries to reach distribution sites,

• Time taken at distribution sites,

• Amount received by beneficiaries,

• Costs incurred to get the cash,

• Utilization of Cash

• Protection issues around accessing the distribution sites

• Accountability – community satisfaction and awareness of

Oxfam feed back and complaint system

• Some out come level indicator

• Food consumption score

• Reduced Copping strategy index

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Accountability – Feedback and Complaint Mechanisms

Complaint

A complaint is a formal expression of dissatisfaction or discontent, and/or misconduct, about someone or something. For Oxfam complaints may be about our or our partners’ activities, and staff/volunteers.

Feedback

Feedback may be a positive or negative informal statement of opinion about someone or something – an opinion shared for information but not with the intention of lodging a formal complaint.

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OXFAM Feedback and complaint system communication channels

• Compliant Desk

• Mobile team

• Hotline

• Suggestion box

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Complaint Office Desk

• The MEAL team representative with the support of

other staff (preferably a female staff is responsible to

manage the Complaint office Desk

• The complaint office desk is operational during all NFI

distribution and campaign activities .

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Hotline (phone number)

The phone number (hotline) is an alternative for people who

not are able to move till the office.

The phone number will be managing as a hotline. That mean

someone who needs to call Oxfam will simply send a flashing

call (missed call) and Oxfam will call back the person before

24 hours.

The phone number is on 24h. But the team will call back only

on office times. (from 8am to 4 pm)

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Complaint mobile team organization

The Mobile team cover all Oxfam intervention areas (and throughout water points, latrines, near showers, Livelihood farms, FDS)

The Mobile Team is operating in the intervention sites and villages and all the distribution area if possible

The mobile team can use different method to collect feedback and complaint (FGD with leaders men and women, individual interview...)

The Complaint Mobile Team organize at least two visit per week in IDP village

At least 1 visit should be held on distribution sites during distribution.

Duration of each visit is around 30-60 minutes

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Other Oxfam MEAL system

• During distribution monitoring ( DDM) or

• Exist interview with beneficiaries

• Verification of beneficiaries

• Use of digital data collections ( smart phones ) for

assessments- Oxfam use Mobaniz software

• Rapid initial assessments before CASH programming to

set up baseline

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Learning - Program quality meeting

• The program quality meeting general purpose is

• to promote continuous learning, project

progress reflections, nurturing cross learning

among departments

• to reframe best way of action steps for the

upcoming period project implementation,

approach and strategies that enhance

program quality and services delivery to the

community.

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The specific process and purpose of the meeting

includes;

(A) Efficient use of assessment results:

• presentation of major assessment findings

• developing joint action plans helps to improve ways

of working,

• to make early corrective measures for deviates

based on the finding results,

• to capitalize good practices

• to draw major lesson for future programming.

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(B)Feedback and complaint system

• The MEAL supervisor will present the major non

sensitive complaints and then discussions will

follow up to review the complaints and to make

suggestions to improve our service delivery

process and program quality delivery.

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C) Half day program quality joint field visit: -

It is good if some of team members make joint half

day field visit (1 supervisor/officer from each

departments- WaSH, EFSVL, MEAL, Gender and

Protection) before the program quality meeting for

reviewing the project interventions from the expected

quality standard angle.

The MEAL supervisor will make quick presentation on

the field visit results and the program quality meeting

team can make further discussions to review the

interventions from the program quality perspectives

and set up actions for next period interventions

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Thanks