TRAVEL NEWS WEEKLY

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SOUTHERN AFRICA’S TRAVEL NEWS WEEKLYNovember 11 2015 I No. 2375

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FEATURE

Will increased access change how you sell?

REPORTKWAZULU NATAL

Rocktail Camp gears up for families

NEWSLETTER TO THE EDITOR‘We stood together and we won’

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Cheers! TNW Thirsty’s was welcomed by a windy Cape Town last month. But that didn’t put a stop to the fun in the Mother City, with its long summer days and fun-loving travel friends. The networking event was hosted at the newly refurbished City Lodge Pinelands Hotel. Pictured here, getting the party started, are: Claire Jackson (Achievement Awards Group), Genevieve Styger (Thompsons Holidays); Lorette Garnett (Singapore Airlines); and Marcos Brandao (Club Travel). For more pics, see page 10. Photo: Natasha Schmidt

Airlink lashes out at ‘dirty tricks’Dorine reinstein

THE gloves have come off in the domestic aviation market as competition

heats up. FlyGoAir, which quietly

launched flights in June this year, made serious allegations against SA Airlink in a post on Facebook, accusing the established airline of “industrial espionage”.

The post, which has since been removed, claimed that Airlink staff had been caught on camera tampering with FlyGoAir computers at Pietermaritzburg Airport. It stated: “FlyGoAir is considering suspending all flights on this route pending investigation. We are led to believe that the safety of our passengers and staff may be compromised by industrial espionage and colluding anti-competitive behaviour demonstrated by Airlink in trying to maintain monopolisation.”

Airlink ceo, Rodger Foster, has reacted by saying they are “wild, reckless and sensationalist allegations with no evidence to sustain them.” Rodger told TNW that he immediately dispatched Airlink’s HR manager and regional manager when he was alerted to FlyGoAir’s allegations by Pietermaritzburg Airport.

After viewing the video footage, Airlink concluded that its employees had not done anything wrong. Rodger says the video footage shows two employees leaning against the FlyGoAir counter, attempting to read a flyer with information on FlyGoAir’s flight schedule and at no point did the employees attempt to tamper with FlyGoAir’s computers. “It was curiosity, not espionage!”

FlyGoAir is operating in a cut-throat environment where competition is tough, says Rodger. “Desperate times seem to call for desperate measures. However, Airlink is a business that has been built on integrity. FlyGoAir’s allegations are just dirty tactics and dirty tricks.”

He says Airlink will not take the accusations lightly and has applied at the High Court to obtain an injunction to stop FlyGoAir from defaming the Airlink brand with immediate effect. The airline has also laid an official defamation charge against FlyGoAir. “We will not sit back and have our name defamed. We are proud of our integrity and will protect it,” he says. The date for the case has been set for November 6.

FlyGoAir ceo, Reg Sivsanker, told TNW he was unable to comment until investigation into the matter was completed.

SAA cuts back Abu Dhabi flightsDarise Foster

SAA has cut frequencies on its Johannesburg-Abu Dhabi route only a few months after launching the “game changing” flight (see TNW April 8).

The airline launched direct daily flights to Abu Dhabi in March as part of its partnership with Etihad Airways, which flies daily to Johannesburg, giving

passengers a double-daily frequency on the route.

“Our financial performance on the Abu Dhabi route has been below our expectations, necessitating capacity adjustments in an effort to optimise SAA’s profitability, after taking into account that the increased capacity between Southern Africa and the Middle East has not been met with any rising passenger

volumes,” SAA spokesperson, Tlali Tlai told TNW.

SAA has reduced its Abu Dhabi flights to four flights a week. A double-daily service was still available on the remaining three days as part of the codeshare with Etihad Airways, Tlali said.

He added that SAA would continue to keep an eye on the route’s performance in light of the capacity change.

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2 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

NEWS

Rubes® By Leigh Rubin

Phone: (011) 327-4062 Fax: (011) 327-4094 E-mail: tnw@nowmedia.co.za Web: www.nowmedia.co.za Address: Now Media Centre, 32 Fricker Road, Illovo Boulevard, Illovo, Johannesburg. PO Box 55251, Northlands, 2116, South Africa.

TRAVEL NEWS WEEKLY

Published by Travel & Trade Publishing (Pty) Ltd Printed by Juka Printing (Pty) Ltd

www.etnw.co.za

Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003)

EDITORIAL Group Editor: Natasha Schmidt natashas@nowmedia.co.za Features Editor: Debbie Badham Contributors: Tessa Reed Hilka Birns Max Marx Dorine Reinstein Carina Borralho Darise Foster Photographer: Shannon Van Zyl Production Editor: Ann Braun

PUBLISHER Kate Nathan katen@nowmedia.co.za

GROUP PUBLISHER David Marsh davem@nowmedia.co.za

ADVERTISING Sales: katen@nowmedia.co.za Advertising Co-ordinator: Anthea Lucas antheal@nowmedia.co.za

PRODUCTION Design Head: Dirk Voorneveld

SUBSCRIPTIONS Circulation tvlsubs@nowmedia.co.za

Top web stories

Gina Richter selects the top specials from Travelinfo

World Leisure Holidays. Spend seven nights in Réunion from R12 915 per person sharing. Rate includes return flights ex-JNB on Air Austral, return coach transfers and accommodation in a standard room at Le Relais De L’Hermitage with breakfast daily. Offer excludes approximate taxes, surcharges and levies of R2 500 per adult. Special is valid for travel between December 1 and 18. Discover the World. Variety Cruises – December special. ‘Seychelles Garden of Eden’ offer from

R25 999 per person sharing. Offer includes return flights from Johannesburg to the Seychelles, seven nights on board the M/Y Pegasus cruising to/from Mahé, all meals, entertainment, all taxes and snorkelling equipment. The cruise visits the Seychelles islands, including St Anne Marine Park; Curieuse; Cousin; Anse Lazio; Aride; St Pierre; Praslin; Félicité, La Digue and Moyenne. Departure date: December 12. Africastay. Four-night self-drive specials at Castelo do Mar

(Mozambique) are available from R4 180 per person sharing, including all meals. Fly-in packages are available from R10 790pp sharing. Special is valid until December 12. F1 Grand Prix Tours. Experience the Spanish GP from

R13 150 per person sharing. Rate includes return tickets ex-JNB, airport taxes, return airport transfers, three nights’ accommodation (four-star) with breakfast, two-day circuit transfers and a South African on-site tour director. Race tickets are not included. Travel is between May 11 and 16. United Europe. Visit Dublin and Belfast with

a five-night Rail & Stay package from R6 840 per person sharing. Offer includes three-star accommodation, breakfasts, a second-class rail ticket, seat reservations and city sightseeing hop-on, hop-off bus tickets in both cities. Valid for travel between December 1 and 31.

“Sorry to disturb you, Mr Experienced Camper Dude, but it appears as if the protective campfire you use to ward off wild, ravenous beasts could

use a wee bit of tending.”

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Letter to the Editor

We stood together and we won

THE past year in the travel industry has been dominated by the

ill-conceived visa and travel document decrees from the Department of Home Affairs.

Both inbound and outbound sectors were affected and, despite lengthy and convincing arguments to the ministers of Tourism and Home

Affairs, we appeared to be up against a brick wall.

Irreparable damage has been done and valuable jobs and billions of rands lost.

But at last sanity has prevailed and we have a reasonable but not totally suitable outcome in hand.

Many people worked tirelessly to bring about this solution but it would

be remiss not to single out Now Media’s David Marsh, Asata’s Otto De Vries and SATSA’s David Frost for their invaluable and relentless efforts to bring about this result.

We stood together as an industry and we have won.

Well done!

John RidlerThompsons Holidays

Fraud allegations force grounding of flyafrica Zim Carina Borralho

FLYAFRICA Zimbabwe was grounded by the Civil Aviation Authority in Zimbabwe (CAAZ) following concerns around the relationship between flyafrica.com, the parent company, and its Zimbabwean partner.

“Charges were made by flyafrica.com against flyafrica Zimbabwe, who has been involved in serious fraud and theft totalling US$140 000 (R1,94m) and has been in breach of its directorial

and fiduciary duties,” said flyafrica.com ceo, Adrian Hamilton-Manns.

In retaliation, the Zimbabwean partner “illegally and unilaterally attempted to surrender the Air Operator Certificate to CAAZ,” Adrian said.

This raised concerns within the aviation authority, which then grounded the airline on Monday, October 26.

At the time of going to print, flyafrica.com was in the process of engaging with the Zimbabwe CAA

to find a solution to the problem and resume flights. Adrian told TNW thatthe airline planned to resume services on November 5.

Passengers booked on the airline’s flights between Johannesburg and Harare, Johannesburg and Bulawayo and Johannesburg and Victoria Falls have been offered a refund for their cancelled flight in the original form of payment.

For more info, agents can email feedback@flyafrica.com.

Fly Blue Crane launches ‘holiday’ flights Skywise plans to expand R7 999 offer TNW pick: Govt seeks more control over SAA Hotel booking platform targets agents Air China touches down in SA

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4 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

NEWS

Hello Namibia!The Namibia Tourism Board embarked on a roadshow last month, including Johannesburg and Cape Town, to catch up with the travel trade and share news and info about Namibia’s culture, wildlife, and adventure products. Pictured here at the DaVinci Hotel in Johannesburg showing off their sponsored goodies are (from left): area manager of the Namibia Tourism Board, Christina Cicognani; AERO Travel Tours travel consultant, Beata Filipkowska; and Fast Link Travel md and owner, Reena Lalloo. Photo: Megan Fischer

Mozambique to build international hubsDorine reinstein anD Carina Borralho

MOZAMBIQUE is contemplating reducing the country’s

number of international airports from eight to three, with only Maputo, Beira and Nacala airports operating as international gateways.

This was confirmed by Mozambican state-run airports and aeronautical infrastructure management firm, Aeroportos de Moçambique (ADM). Commercial director, Sandra Ganâncio, told TNW the proposal to reduce the number of international airports was under consultation with stakeholders of ADM and the Mozambique Civil Aviation Authority (IACM – Instituto de Aviação Civil de Moçambique). Once the consultations are

concluded, the proposal will be submitted to government for approval.

The aim was to create strong international hubs in the south, central and northern regions of Mozambique, Sandra said. She added that it would contribute to the development of national airlines and air operators, as the international airports would be certified by the International Civil Aviation Organisation.

The limitation of smaller airports such as Vilanculos and Pemba as international gateways would be disastrous for tourism, said ceo of Airlink, Rodger Foster. “Since airports such as Vilanculos and Pemba, among others, have become international gateways, these destinations have become far more

accessible and affordable, leading to infrastructure development and tourism growth.”

However, there was no need to panic just yet as the process of approval would take some time, said Natalie Tenzer-Silva, director of Dana Tours. She said a source at the Mozambique Ministry of Transport assured her that the reclassification of Mozambique’s international airports would take at least five years.

The Mozambican government is in the process of creating a strong international hub so that intercontinental travellers to Mozambique no longer need to fly via OR Tambo International, the source said. Also, security could be better controlled by limiting international access.

Umdoni boosts

The Umdoni Municipality is fully committed to assisting stakeholders in any way possible, through whatever resources it is able to leverage, in order to ensure the success of joBerg2C and sani2C 2016, which will run between April and May 2016.

This is the first time the municipality will be actively engaged with the event organisers. “We value the significant impact these events have on our beautiful area,” says Mayor Cllr. S. Khwela, who adds the municipality will be engaging closely with stakeholders to encourage business and the community at large to do the same.

The municipality also wants to attract further economic investment in the area. “This is our time to showcase what we have and how we can do it properly,” says the mayor. In light of this, there are plans in place to upgrade and beautify the main street and the Marine road in time for these events, as well as plans to upgrade the beachfront facilities.

The surrounding areas will not only benefit financially from the events and upgrades, but also through the extensive marketing value afforded to the area during this time.

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mountain biking

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6 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

NEWS

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Mango launched its new Lanseria-Durban route last month, which will initially be twice daily, in the morning and late afternoon. The flights from Lanseria to Durban will depart at 08h55 and 18h20 and the return flights will depart Durban at 07h50 and 16h30. Pictured here touring the Moses Mabhida Stadium in Durban on a Segway is Andile Gumede, Mango’s guest services agent at Lanseria. Photo: Megan Fischer

Mango gets moving!

GTASA broadens horizonsDorine reinstein

THE Global Travel Alliance SA – a membership-based wholesale travel seller – has broadened its footprint, launching operations in Namibia.

The venture has already signed up over 1 200 members in Namibia, says Ken Tweedie, GTASA’s senior manager of membership services. The company is also considering establishing a base in Botswana in the near future and is in the process of acquiring a trading permit and business licence.

GTASA came under fire

in 2011 after consumers took to social media and hellopeter.com to complain that they had been “hustled” out of thousands of rands (TNW June 22, 2011).

“I will be the first to admit that shortly after I was appointed in April 2012 I faced a mammoth task sorting out legacy problems and historical shortcomings, all of which were the result of maladministration, poor management and the lack of accountability,” Ken says.

The company has since undergone an extensive process of restructuring, including an overhaul of

management and the development of more robust, end-to-end systems, he says. “Any problems that are detected are now addressed immediately by a dedicated client care team. Recently, we had clients travelling to Namibia who, on arrival, discovered the establishment had closed its doors. GTASA organised alternative accommodation for the members as soon as the company was alerted to the problem, though we were under no legal obligation to do so. GTASA also refunded the full deposits, ensuring that the members were not out of pocket.”

Birchwood expands new productCarina Borralho

THE Birchwood Hotel and Conference Centre’s Silverbirch product is

expanding to meet rising demand.

The product is popular with single corporate travellers and small groups that seek the convenience and location of the hotel but with less noise and movement created by larger groups, says Birchwood ceo, Kevin Clarence. “To cater for this, Silverbirch has recently undergone a number of changes, including the refurbishment of the Oak Chamber conference space

and the addition of new rooms.”

Silverbirch has steadily grown since its inception in March, running at 74% occupancy for September. “When a hotel gets to around 75%, it starts to require more capacity. This is why we are adding rooms and upgrading facilities,” says Kevin. “However, we do not want to grow the product too big as we wish to preserve the sense of exclusivity the Silverbirch offers.”

There are currently 153 rooms at the Silverbirch; a further 82 rooms are being added. “We have also made improvements to existing

rooms and facilities,” Kevin adds.

Most of the conferencing facilities have been expanded and refurbished, with the recently refurbished Oak Chamber able to seat up to 250 delegates. The space features a separate buffet area, an outdoor patio area that leads on to gardens, and free WiFi.

“Complimentary shuttle services, five restaurants on site and the convenience of being near the airport but away from the busy industrial area are all draw factors for the discerning corporate traveller,” he says.

“SETE, held annually, has become a significant event on tourism calendar: it is the meeting

place for decision-makers. And now, the City of Tshwane is the meeting place for SETE. This week we have all shared much and learnt much – from trends in the industry, to ideas on how to better host and create successful mega-events, to the challenges the industry faces, and the potential opportunities to provide innovative and exciting events,” said Lindiwe Kwele, Deputy City Manager for Strategy Development & Implementation at the City of Tshwane.

Over the past three years, SETE has hosted international buyers from over 20 countries resulting in estimated business of over R30-million for the South African sports and events tourism industry.

Other sponsors and partners included SASCOC and The Gauteng Tourism Authority.

“The positive feedback received by delegates attending the fifth annual SETE conference about the knowledge and information shared by global and national industry experts in Events Tourism, is encouraging” said Conference Director Sugen Pillay.

“There is a reason why we have been attending SETE for the past three years and we’ll definitely be back next

year again,” stated Sharon Hunink from Indaba Hotel, Spa & Conference Centre.

“Again we gained so much insight and knowledge, not to mention the calibre of the international buyers we met. We certainly like the new table-top format and being able to focus on doing business,” said Joyce Chibwesha from Thatchfoord Lodge.

“Attending SETE gives us an almost unfair advantage, learning from global experts, meeting quality international buyers that are bringing major business to our region, and being able to meet with government departments, sports federations and key decision makers,” says a smiling Justin Mackrory, CEO South Coast Tourism.

“It’s simple – quality buyers, good business and an inside track on the future of Sport Tourism Events” stated a confident Rory Phelan, New Business Development Manager, Sun International.

“My first visit to South Africa and I cannot believe the diversity on offer from this country in terms of Golf Tourism. I was playing my first round of golf a mere three hours after landing at OR Tambo. One of my best discoveries was Rovos Rail and their unique golf tour package – absolute bliss!!” said Golf Management Guru and International Speaker, Eddie Bullock.

The fifth annual Sports & Events Tourism Exchange (SETE), kicked off in earnest on October 28 at the Protea Hotel Fire & Ice! Menlyn, in the City of Tshwane, the new host city partner.

Acting Mayor for Tshwane, Cllr Subesh Pillay welcomed dignitaries, government officials, tourism partners, the private sector and the media, to the first SETE event held in Tshwane. Cllr Pillay invited all participants to make time to experience all the region has to offer, from attractions to infrastructure to world class facilities, ideally suited for global and mega events.

The very first session was announced when SETE Show Director, Sugen Pillay introduced Moeketsi Mosola, a lecturer from the University of Pretoria’s, Business of Sport Department. Mosola presented

the scene re The Role of Local Government in Events Tourism. The panel discussion was then joined by Lindiwe Kwele, Deputy City Manager at the City of Tshwane, Jeremy Evans an Events Strategy Consultant from the United Kingdom and Prof John Nauright from the University of Brighton’s Sport & Leisure Management Department.

Next up was Professor Kamilla Swart on Promoting South Africa’s Golf Tourism Products and her panel included Carl Reinders of Kiburi Holdings, Mike McNamara, Director of Golf KZN and Nomasonto. Emphasis was, amongst other, the great diversity and scenery South Africa has on offer mixed with culture and big game experiences, a unique blend for global golf enthusiasts.

Post lunch session saw Golf

Management guru, Eddie Bullock, from the UK, setting the stage with international case studies on the Commercial Viability of Golf Estates. His panel included Andrew Cooke, Chief Executive and Founder of Golf Tourism UK, Ivano Ficalbi Chief Executive PGA and Nic Grundtvig, PGA Director of Golf, Pinnacle Point Estate.

Closing the day was Eddie Bullock again with The Success of Major Golf Events to Promote Destinations. The panel consisted of Nomasonto Ndlovu, Strategic Executive Director at City of Tshwane, Grant Wilson COO of the Sunshine Tour and again Andrew Cooke.

Topics for the second day of Sports & Events Tourism Exchange include: School Sports Tourism, Technology and High Performance Athletes, Marketing Trends including the impact of New Media or Digital Media and, lastly, The Commercial Viability of Event Venues.

The annual Sports and Events Tourism Exchange is the only event of its kind in Africa and provides a platform that brings together businesses from the Sports, Events & Tourism industries, and encourages collaboration between these sectors, consisting of a two-day conference, table top exhibition and networking events.

Advertisement

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Tsholofelo Mashiane (left), Mputle Dikobe from Gauteng Tourism Authority

Aphiwe Bilibana (left) from Protea Zebula Lodge, Jacquelyn Maulgue from Protea Hotels

Tshwane’s first Sports & Events Tourism Exchange delivers solid foundation

Day one of SETE 2015 kicks off with Top Local and International Speakers

For more information on what’s happening in Gauteng, what to do and where to go, visit www.gauteng.net download our Gauteng Travel Guide APP on Google Play and App Store, follow us on Facebook ilovegauteng, on Twitter @visitgauteng with #GPLifestyle #GeePeeShotLeft

8 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

REPORT KWAZULU NATAL COAST

Wilderness Safaris’ Rocktail Camp on the KwaZulu Natal coast has been geared towards families. Tessa Reed was hosted at the camp by Wilderness Safaris.

Wilderness Safaris positions coastal lodge for families

R OCKTAIL Camp in the lush Maputaland Coastal Forest is a

prime diving destination. The lodge is also geared towards children, with an

array of activities. The camp can accommodate 34 guests and 14 children in 17 units that include seven family canvas tented rooms.

Scorpion walksScorpion walks take place in the early evenings before dinner. Guests are taken for a walk into the forest that surrounds Rocktail Camp to search for scorpions. A qualified guide leads the walk with the use of a UV flashlight. Under the light of the UV torch the scorpions glow, making them easier to spot (see right). The guide will also share information about the different species of scorpions. The walk is

roughly 45 minutes and is suitable for children and adults.

Snorkelling

Turtle trips

Ocean safaris

Snorkelling trips take place in the mornings at Lala Nek. Flippers, snorkels and goggles are provided and a guide accompanies the

swimmers. Lala Nek has an emerged sedimentary rocky reef that forms a secluded pool just off the beach, giving easy and safe access

and peaceful waters that are suitable for swimmers of all ages. The reef is teeming with an array of tropical fish and marine life.

From mid-October to mid-March, guests have the opportunity to watch Loggerhead and Leatherback turtles nesting. The beach is one of only two places in Africa where Leatherbacks breed. The turtles come ashore and dig nests where they lay eggs. The sight of a turtle nesting is not guaranteed but thrilling if the experience actually takes place. A few months later, guests have the opportunity of seeing the eggs hatch while the little turtles scurry into the

water. Rocktail partners with Ezemvelo KZN Wildlife to protect the turtles and Rocktail guides patrol the

beach on summer nights, monitoring the turtles. This activity is at an additional cost.

Mokarran Dive Charters is adjacent to Rocktail Camp and offers boat trips in search of Humpback whales, Bottlenose dolphins, Manta rays and Whale sharks. The half-day excursion sets off in the mornings, departing from the dive centre. The boat trip includes some snorkelling, with

the chance of spotting turtles. Flippers, snorkels and goggles are provided, as are wet suits for those who feel the water is too cold. This activity is at an additional cost.Other activities available for kids include guided nature walks, sand boarding, arts and crafts and baking.

Durban works to keep beaches cleanETHEKWINI Municipality has employed 75 staff members – 50 day staff and 25 night staff – to clean the Durban beachfront and coastline as visitors flood to the city for the holiday period.

The day shift is between 06h00 and 14h00 and the night shift is between 14h00 and 22h00.

The city also plans to ensure that public toilets

are open at night. Toilets generally open at 06h00 and close at 18h00 in winter and are open until 22h00 in summer.

Mayor, Cllr James Nxumalo has condemned the littering on Durban’s beaches and appeals to holidaymakers and residents to use the receptacles provided and become responsible for their waste and the

environment. “A positive attitude can transform the social ills, poor economic and environmental conditions in our city,” he says. “It takes a concerted effort from all stakeholders to keep a city clean and we must all become ambassadors of our beautiful city. A clean environment leads to a positive attitude and

better quality of life. This positive approach attracts investment, which enables growth and job creation.”

The mayor will implement by-laws early next year that prohibit anyone from depositing, dumping or discarding waste in a public place, to give time for Metro Police officers to be trained to enforce the laws.

On October 16, eThekwini

Municipality, in partnership with various stakeholders, cleaned up the beachfront and coastline, from Virginia Beach to the Blue Lagoon river mouth.

The clean-up campaign also educated members of the community on the importance of preserving marine life and the impact of pollution on the economy, tourism and everyday life.

The Maputaland coast is a prime diving destination. Photo: Wilderness Safaris

Activities for kids include sand boarding. Photo: Wilderness Safaris

The area is a nesting place for Loggerhead turtles.

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10 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

IT WAS a windy day in the Mother City but that didn’t stop the travel

industry from coming out to play at TNW Thirsty’s, hosted at the City Lodge Pinelands Hotel. As always, City Lodge pulled

out all the stops, with plenty of food, drinks and entertainment. The last TNW Thirsty’s this year will be held in Johannesburg on November 26. For more info, email katenathan@nowmedia.co.za.

1 From left: Stephen Howarth (Travel with Flair), Rebecca Bryer (kulula holidays) and Rachel Boyd (Travel Counsellors).

2 It’s wine o’clock! From left: Shelley Daniels (Beachcomber Tours), Rikke Hackner (Travel Deals) and Kim Mayne (City Lodge).

3 The rose between the thorns. Lizelle Van Zyl (Cruises International) with Kenilworth Travel’s Harold Cox (left) and Mauritius Holidays’ Des O’Loghlen.

4 TWF ladies in the spotlight! From left: Jodie Geyer, Karen Darvel and Edwardine Kay Adams.

5 Blown away by generous host Graham Allan (City Lodge), are ladies (from left) Debbie Badham (TNW), Cindy Dyamond (Sure Travelways), Lizette Basson (City Lodge), and Heather Casteling (Cape Corporate Travel).

6 From left: Vicky Steinhart (Pentravel) and Susan Thesen (British T.I.P.S).

7 From left: Bernard Pollet (Auto Europe), Kate Nathan (TNW), Sean Hough (Pentravel), Lee Botti (Lee Botti & Associates) and Malika Mohamed (Lee Botti & Associates).

8 Are you entertained? From left: Trevor Brown (SAA), Wally Gaynor (Club Travel), Renee Marais (Pro Exec), and Ken Tweedie (GTASA) share a laugh. Photos: Natasha Schmidt

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12 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

The Naked Agent

WINNER

Scenario: A group of friends want to escape the rush of Johannesburg for a long weekend at Victoria Falls. They are seeking an action-packed adventure that is affordable but still caters for basic necessities like access to WiFi.

Sonia’s tips for selling Victoria Falls1 Agents should focus on the

adventure aspect when selling Victoria Falls to young groups. For example, there are sunset cruises, helicopter trips over the Falls, bungee jumping over the Victoria Falls Bridge, bridge swings and bridge slides.

2 Sonia says agents should highlight

that South African passport holders do not need visas for Zimbabwe as this will entice them to visit the Victoria Falls.

3 Agents can also upsell trips to the Victoria Falls by adding a day trip to Zambia. Viewing the Falls from the other side offers travellers a whole other experience.

The purpose of the Naked Agent in this series is to access the experience from only a sales skills perspective and not the effectiveness of the travel agency. TNW believes that sales skills are increasingly important to travel agents and, in many cases, improvement in selling skills is the easiest way to increase the prosperity of the agency and its consultants. The Naked Agent is designed to raise awareness of the opportunity and build awareness of the need.

Take note!

Lusoglobo, Bruma

STA Travel, Eastgate

I was greeted by an agent who immediately came across as an experienced travel professional. Senior travel consultant, Sonia Da Rocha, appeared confident, and asked me where I was looking to travel. When I briefed her that I was part of a group of 20-somethings looking to travel to Victoria Falls, she got to work immediately. Without my having to explain, Sonia immediately knew that we were looking for fun and a lot of activities to fill our days because she understood the clients in question. She suggested river cruises, bungee

jumping and a number of other fun add-ons. Sonia also took special interest in the individual wants and needs of everyone who would be travelling. She asked if anyone in the group enjoyed golf, animals and so on. She searched for a package that would cater not only for the entire group but

also each individual within the group. She seemed to know exactly what she was doing and was a very good listener.

When I walked into the branch, I was greeted with a blank stare and a cold “Hi”. I asked if they offered any packages to Victoria Falls. The agent asked when I would like to travel. I responded: “Over any weekend in November, as I have to work in December.” Her response was impatient, insisting that I give her a specific date in November. Without further engagement (she didn’t ask me for my name or preferences), she

went straight on to her system to check for packages. When I told her I had been quoted around R6 900 per person at another agency, she looked at me condescendingly and said I wouldn’t find anything that cheap. She also couldn’t seem to find any transfer services for me. I left feeling annoyed and that she hadn’t made any effort.

Pentravel, EastgateAn agent welcomed me into the store with a warm smile and invited me to take a seat. I told her that I was looking to travel with a group of friends to Victoria Falls. She looked through her system, and found one option, which she thought would be of interest to me and my friends. Although she smiled and was friendly, she did not ask about my budget or any special preferences.

I felt that she was searching for options at random. She handed me a brochure and asked whether anything excited me. The service was adequate and the agent friendly but I did not find the visit very informative or helpful. The agent followed up with an email about an hour after I left the store.

Understand your clients! Sonia Da Rocha

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QUICK READ FOR BUSIEST PEOPLE Wednesday November 11 2015 n 13

Victoria Falls

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Will increased access change the way you sell?

The Naked AgentHow will upgrades to the Victoria Falls Airport affect the way travel to the area is sold and how can agents take advantage of this? Carina Borralho investigates.

RECENT price increases have created a considerable barrier for South Africans wanting to

visit Victoria Falls. John Ridler, Thompsons Holidays pr and media manager, says the increases are a result of the recently implemented VAT of 15%, as well as rates being charged in US dollars, even for South African residents.

However, travel experts speculate as to whether prices may fall as a result of the expansion and upgrade of the Victoria Falls airport.

The Victoria Falls International Airport expansion project, which includes the construction of an additional terminal and runway, is set to welcome 1,2 million passengers a year. The existing terminal building is being upgraded

and will become the domestic terminal, while the existing runway is being strengthened for use as a full-length taxiway.

The project is costing an estimated R1,6 billion and will include a new landside and airside road network as well as new car parking.

“The upgrade to the Victoria Falls airport is much needed. It will be a welcome addition to the Victoria Falls experience,” says John.

What’s more, SAA spokesperson, Tlali Tlali, points out that the upgrade of Victoria Falls airport is being done almost simultaneously with upgrades at Livingstone airport. “Hence there will be more flights and increased capacity at both airports.”

More capacity, lower airfaresTlali highlights that whenever there is an increase in air capacity, there is likely to be a resultant reduction in airfares. “However, the increase in seats could be a result of the increase in demand, meaning that fares could remain as they are or even increase,” he says.

African Sun regional manager of sales and reservations, Lindi Mthethwa, is certain that the increase in seat capacity will result in lower prices for flights and holiday packages, as well as more airline options. With the development of the new

terminal at Victoria Falls Airport, there will be more seat capacity directly because of more airlines entering the market.

This will result in lower fares for flights and holiday packages, she says.

Glenn Stutchbury, Cresta Hotels ceo, agrees competition creates lower fares and Cresta eagerly awaits the airline announcements for new or increased

routes into the region.Tlali reveals that SAA will

increase frequencies to Victoria Falls to 10 flights a week from its current seven flights per week “in the very near future”.

Could Zimbabwe become the fav entry point?There are three primary air routes in the Victoria Falls region, says Tlali.

“There are almost an equal number of flights from Johannesburg to Livingstone and from Johannesburg to Victoria Falls.” He says people also frequently travel by road from Botswana to Victoria Falls, and Livingstone through the Kasane or Kazungula border posts.

These diverse points of entry make the Victoria Falls an attractive destination. “Dual visit tourists who enter through one airport and exit from the other, make Livingstone and Victoria Falls interchangeable,”

comments Tlali. As Glenn points out, the

Univisa has made it much easier for visitors to experience both countries (Zambia and Zimbabwe), especially in the dry season when viewing of the Victoria Falls is only possible from the Zimbabwean side.

“With the new developments at Victoria Falls International Airport I foresee people accessing Zimbabwe directly rather than travelling through Zambia, which happened in the past due to a shortage of capacity on the Zimbabwe side and cheaper flight options on the Zambia side into Livingstone,” says Lindi.

An artist’s impression of the new terminal.

Glenn Stutchbury

14 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

Top selling tips AGENTS should sell Victoria Falls as an experience rather than a destination, advises Tlali Tlali. “They should extend activities and expand the area to be visited to include neighbouring countries and their attractions, such as the world-famous Hwange National Park, Matusadona, Lower Zambezi, and Luangwa. There are a number of attractions on both sides of the Zambezi River.”

Glenn Stutchbury agrees that there is much for travellers to enjoy in the

area. "Victoria Falls is a destination with over 40 activities available for visitors, so there is a lot to do. It is a good idea for agents to give visitors a wide choice of options. Importantly, agents need to be educated on the destination, which will benefit the agent, client and the hotel industry,” says Glenn.

“Agents should consider offering fully inclusive packages, and look to include more value adds to offer clients a more attractive package,” adds Lindi Mthethwa.

Take advantage of seasonalityVICTORIA Falls is an all-time favourite destination for most of our source markets, says Tlali Tlali.

“There is always an interest in Zimbabwe, particularly Victoria Falls,” agrees John Ridler. He adds that some of Thompsons’ most popular Zimbabwe packages include short stays, weekends away and conferences.

Glenn Stutchbury says Victoria Falls is on most visitors’ bucket lists, making it very popular, especially

when tourists are already travelling in Southern Africa. “Victoria Falls is so simple to add on to existing Southern African packages.”

As Lindi Mthethwa points out, the Victoria Falls is one of the Seven Natural Wonders of the World, with abundant wildlife, and over 30 adventures (in the air, on water, and on land). “The incredible surroundings set the scene for an unforgettable experience for all travellers who visit the Victoria Falls.”

“The Victoria Falls are very seasonal in terms of the water level, which is determined by the intensity of rain in the catchment areas along the entire length of the upper Zambezi and its tributaries,” notes Tlali.

Agents need to take advantage of the seasonality of the Victoria Falls. Changes in water and weather not only mean a change in what travellers can expect, but also a change in package prices.

Canoeing among the wildlife in the Lower Zambezi National Park.

Victoria Falls

Book it!

Cresta Sprayview is offering a once-off special for a two-night minimum stay, where travellers can enjoy a rate of US$79pps (R1 087) per night, on a bed and breakfast basis. The offer includes one sunset cruise per person per stay. The offer is valid for stays until December 15, and advance reservations must be made. he 65-room Cresta Sprayview is 1,4km from the Falls and 20 minutes from Victoria Falls International Airport. The hotel also has two conference facilities, one able to accommodate up to 80 delegates cinema style, and the other 12 delegates in a boardroom style.

TNW7490

JOBSCOMMUNITYNEWSBirths, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Natasha Schmidt, at natashas@nowmedia.co.za or (011) 327 4094.

QUICK READ FOR BUSIEST PEOPLE Wednesday November 11 2015 n 15

Appointments

Pick of the week

These adverts were selected from the vacancy section of www.travelinfo.co.za For more details contact jobs@travelinfo.co.za

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TNW

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Business Development Manager – RosebankPriority Business TravelUpmarket, boutique agency in Rosebank. Canvas corporate business, call on clients and manage relationships of existing clients. Email: info@prioritytravel.co.za

Ticketing Consultant – Northern Suburbs, CPTQuantex Recruitment GroupLeading travel brand requires your 7+ years retail experience, as well as your travel & tourism degree/diploma. GDS: Galileo. Email: bridget@quantex.co.za

Junior/Intermediate Consultant – DurbanProfessional Career ServicesJunior handle domestic bookings - min 3 years’ experience. Intermediate up to regional – min 7 years’ experience. Corporate travel. Galileo. Sal neg. Email: nonocv@pcs-sa.co.za

Southern Africa Specialist – Cape TownLee Botti & AssociatesThriving TO needs consultant with Southern Africa product knowledge. Flexible hours and benefits. Email: adrim@nowjobs.co.za

Senior Roving Consultant – Johannesburg NorthEquity Connections ccAssist in various in-houses managing corporate files. Must be flexible, can multitask, have minimum five years senior experience. Email: equitycon@mweb.co.za

Senior Travel ConsultantFlight Centre Travel GroupA minimum of 2 years in a corporate travel environment. Proven track record with consistent sales figures and having had a large client base. Email: leigh.bootha@flightcentre.co.za

Top Intermediate Consultant – JohannesburgInfusion ConsultingDo full function consulting (Galileo). Fare and ticketing. Local, regional and international booking BUT mostlypoint-to-point. Excellent command of English. Email: belinda@infusion.co.za

Conference Consultant – CPTQuantex Recruitment GroupDynamic, creative & enthusiastic candidate wanted by conferencing & events specialists! Willing to train candidate with “potential”. 1-2 years travel industry experience essential. Email: bridget@quantex.co.za

Top Intermediate/Senior Corporate Consultant – JHB NorthProfessional Career ServicesCorporate and assist with leisure bookings. Amadeus. Exp. handling complex international bookings. Salary: R15 000ctc, med & pens. Email: Jeancv@pcs-sa.co.za

Senior Travel Advisor – Cape TownLee Botti & AssociatesSell packages to international destinations at very successful TMC. Amadeus. Competitive basic + comm. Email: adrim@nowjobs.co.za

Incentives/Groups/Events Consultant – SandtonEquity Connections ccMust have in-depth understanding of all aspects of incentives/groups/events. Suit senior with broad knowledge of South/Southern Africa. Relevant experience essential. Email: equitycon@mweb.co.za

Business Development ManagerFlight Centre Travel GroupProcurement of new business, lead generation. Liaise with operations teams with regards to ongoing maintenance of accounts, achievement of sales targets. Email: lauren.grobbelaar@flightcentre.co.za

SRM – Online Implementations – JohannesburgInfusion ConsultingTMC Seeks SRM to manage accounts as well as upsell cost-savings-interventions such as OBTs/systems and be fully aufait with implementations etc. Email: belinda@infusion.co.za

TNW7476

TRAVEL NEWS WEEKLY

Promote your product in our

FEATURESContact: dianac@nowmedia.co.za

or 011 214 7356

Abel Alemu has been appointed Ethiopian Airlines’ new regional manager for Southern Africa. He has ten years’ airline industry experience in both the passenger and cargo sectors. Abel was previously responsible for marketing and sales of Ethiopian Airlines, based in Dubai.

Comair has appointed Craig Parvess as senior domestic and regional product manager of kulula Holidays; mtbeds,

an online operator specialising in four- and five-star accommodation; and Comair’s ancillary travel platforms. Craig brings with him 16 years of travel knowledge and strategic thinking. He will focus on strengthening the domestic product and growing regional destinations. Craig was previously gm of American Express meetings and events in Gauteng.

Hilton Durban has appointed Cleanthis Govender executive chef. He will oversee the hotel’s food and beverage operations, including Rainbow Terrace restaurant, Coral Lounge,

Queeni's Shebeen, banquet kitchens and in-room dining kitchen. Cleanthis has more than a decade of local and international experience. He was previously the executive chef at Coastlands Musgrave Hotel and was responsible for all food outlets, including banqueting and room service.

Atta director for East Africa and Aviation, Julian Edmunds, has joined Coastal Aviation, effective November 1. Julian was previously the md of Tanganyika Flying Company in Tanzania for over eight years.

Courtyard Hotel Eastgate played host to some weird and wonderful characters at an annual Halloween party for members of the travel industry. With the hotel suitably decked out with cobwebs, skulls and pumpkins, a fun party was held with prizes going to the best dressed on the evening. Pictured here, getting into the spirit of the evening, are (from left): Courtyard Hotel Sandton’s Dikaledi Mabitsela, Minnie Nompula and Khanyi Zulu.

Trick or treat!

Which way? Segway!The Club Travel franchise team (pictured here) recently Segway-ed their way around the Spier Wine Estate where they got to master the art of balance and locomotion. It was no easy task, but everyone was up to the challenge. The Segway obstacle course was followed by a picnic lunch. Suppliers at the Segway day included Avis, Air Namibia and The Holiday Factory.

16 n Wednesday November 11 2015 QUICK READ FOR DECISION-MAKERS

TNW NEWS

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To the point

Festive leisure travel put on holdWhat trends are you noticing in bookings for the upcoming festive season?

There have been notably fewer leisure bookings compared with this time last year

Mauritius and Thailand are always popular bookings for December

Most clients are booking locally to affordable beach and safari getaways

Clients are looking for new experiences and booking ‘out of the box’ getaways

To the point

TNW7191SD

Air China arrives!Darise Foster

AIR China celebrated the inaugural flight of its non-stop Beijing-

Johannesburg route on Friday, October 30, when flight CA867 landed at OR Tambo International Airport.

The launch of the new route marks the start of Air China’s plans to expand its African operations. The airline will launch direct flights between Beijing and Addis Ababa on November 2, Ambassador of the People’s Republic of China in South Africa, Tian Xuejun, announced at the event. According to the ambassador, Addis will serve as the airline’s north African hub while the Johannesburg route will cover the south.

He told TNW: “This, together with codeshare partners like SAA, will see us create a regional network. Africa is an important market for Air China.” SAA and Air China have signed a codeshare agreement that will allow Air China passengers to travel to and from Cape Town, Port Elizabeth and Durban on SAA-operated flights.

“We predict that overall, international inbound traffic will rise by just 1,8% by the end of March next year. We

want that number to improve and we believe Air China will aid that cause,” said gm of OR Tambo International Airport, Bongiwe Pityi.

“This route is massive for SA in terms of the number of Chinese tourists this flight could potentially bring into

our country,” Tourism Minister, Derek Hanekom, told TNW on the sidelines of the event. “We are trying to get back into the Chinese brochures after we were excluded in the wake of the immigration regulations, and this route is going to help our cause.”

Air China celebrated the launch of its inaugural flight with some cake for the whole crew. Pictured here (from left) joining in the celebrations is Ambassador of the People’s Republic of China in South Africa, Tian Xuejun, Minister of Tourism, Derek Hanekom, gm of OR Tambo International Airport, Bongiwe Pityi and vp of Air China, Xu Chanyu.

UK tourism authority, VisitBritain, has appointed Lloyd Orr Communications to represent the association in the business-to-business market in South Africa. The team, led by Lloyd Orr’s Lucy Mussett, will work closely with the VisitBritain teams in Dubai and the UK.

60%29%

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Edelweiss is again operating its twice-weekly seasonal flights from Zurich to Cape Town from October until mid-May 2016 using an A330-200. Business-class offers lie-flat seats and a new in-flight entertainment system with 40cm screens. Premium economy has 15cm more leg-room and economy class has received a makeover with new seats and a new in-flight entertainment system that includes touch screens.