Palestine - Unified Communications FINAL Presentation - 8 Dec 2011

8/3/2019 Palestine - Unified Communications FINAL Presentation - 8 Dec 2011

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Executive Summary

Unified Communications andGovernment Computing Center in Palestine

PREPARED BY:

NETWORK DYNAMICS ASSOCIATES

Palestinian Public Sector ICT

Modernization Project



Proprietary and Confidentialwww.ndaventures.com

Project Purpose

• Modernize public sector ICT to support

state-building

• Apply latest communications solutions for

the Government Network to create unity

of effort for a connected government




Timeline

• Discussions began in 2008

• Approved by the US Government in 2010, funded by USTDA

• Project began February of 2011

•

Preparation of comprehensive reports and presentations

DISCOVERY CONSULTATION SERVICE

DEFINITION

BUSINESS

MODEL

ENGAGEMENT

WITH DONORS

TENDER

February

March

AprilMay

June

May

June

June

July

MayJune

July

August




Overall Recommendation

To become a modern state, the PA

must significantly upgrade its

ability to connect people, ideas and

workflow in real-time.




Focus on 21st century state building




Build UC on the Government Network

Implement a modern,

best-in-class Unified

Communications platform

Build on existing Government Network

Upgrade Government Computing

Center (GCC)

People-centric vs. technology-centric IT

Voice

Mail

Messaging

Video

Mobile

Content

Sharing

Shared

Calendar

Unified Communications employs hosted applications from a secure, shared data

center to connect people better with

multiple communication tools




Institutional Rationale

• Establish the administrative tools for a

modern, information-centric 21st

century state

• Build cohesiveness and unity of effortthrough “whole-of-government”

information-sharing

• Strengthen the institutions of state

and civil society




Institutional Rationale

• Support a culture of professional

information management to assure that

government is responsive, transparent

and accountable to the people

• Improve collaboration and boost

operational efficiency

• Build national resilience through

systematic managed security, disaterrecovery and Critical Information

Infrastructure Protection




Operational Rationale

• Lower communications and IT costs

through shared services, common

operating environment and centralized

procurement

• Accelerate introduction of e-

government programs and citizen-

facing governmental services,

underscoring the viability and

effectiveness of state-buildinginitiatives




Operational Rationale

• Leverage existing infrastructure assets

including the existing Government

Network and local ICT talent

• Provide a technological mechanism tofacilitate administrative integration

between the West Bank and Gaza as

political conditions warrant




Increases Productivity, Lowers Cost

• Productivity improvements of

up to 2 hours per day, per

person, by making coordination

easier and faster

•

Instantaneous communications• Wider scope of team

communications, through online

work spaces and collaboration

• More meaningful

communications, with 1-to-1video conferencing

Productivity Cost

• Cost saving – UC dramatically

lowers telecommunications costs

• Charges for “on-net” voice calling

can be reduced to zero

• Up to 25% savings on mobile andlong distance charges by passing

traffic over UC

• Up to 45% savings on travel

(possibly higher in Palestine)




Recommendations




Recommendation 1

Implement UC across the

“Whole of Government”

Leverage the Government Network to

provide UC services to all government

departments simultaneously – to

integrate government operations,

foster unity of effort, and build a real-

time communications platform for e-government.




Recommendation 2

Invest in infrastructure that

scales: DATA CENTER

Construct new GCC at MTIT to support

UC and serve as technical foundation fore-government and disaster recovery.

Make essential investments in security,

bandwidth, and training.




Recommendation 3

Invest in infrastructure that

scales: NETWORK

The success of UC depends on access tocost-effective bandwidth, especially as

desktop video comes on online.

Low-cost bandwidth from the marketneeds to be ensured by MTIT.




Recommendation 4

Partner with a vendor who can

build, operate, and the transfer UC

operations to the PA

Engage a first-tier international ICT

partner to design and deploy the UC

service framework, host the services from

the new GCC, train local staff, and transfer

operational responsibility.




Recommendation 5

Govern UC in concert with the close

and ongoing participation of other

departments.

Implementation of UC should bedirected by MTIT but all departments

need to be involved in the definition

(and active usage) of UC services to

ensure maximum strategic benefits.




Recommendation 6

Make cybersecurity a national

strategic priority to assure integrity

of government communications.

Formation of Cybersecurity AdvisoryGroup is a step in the right direction

and needs to be supported through

investments and systematic security

polices across all departments.




Core Services (user applications)

Mobile Clients

Voice Mail Calendar WorkspaceDocument

Management

Social &

Knowledge

Networking

S H

A R E D I

N F R A S T R U C T U R E

( H o s t i n g , N e t w o r k ) Unified Communications includes email, IP voice

services, presence, audio and video conferencing,

collaboration and workflow, and document

management delivered from a shared, hostedenvironment.

IM Video




Network Services (common services)

Mobile Clients

UNIFIED DIRECTORY

MOBILITY/MOBILE CLIENTS

COLLABORATION SERVICES (Voice, Video, IM conferencing)

PRESENCE AND LOCATION SERVICES

WORKFLOW AND POLICY MANAGMENTMANAGED SECURITY

SHARED HELP DESK AND SUPPORT

S H A R E D I


( H o s t i n g , N e t w o r k )


Management

Social &

Knowledge

Networking

IM Video




Key Infrastructure (strategic alignments)

Mobile Clients

S H A R E D I


( H o s t i n g , N e t w o r k )

Bandwidth Data Center IP Security

Framework

Best-in-class

Integrator


Management

Social &

Knowledge

Networking

IM Video




UC investments3-year scenario: $9.17 million

C O S T

I N F R A S T R U

C T U R E D E P L O Y E D

Servers, software

licenses, customer

premises equipment,

bandwidth, training

and maintenance

$0.8m $0.8m cumulative

Year 1 Year 2 Year 3

1,912 U S E R S

CLOUD BASED

SHARED SERVICES

INFRASTRUCTURE

ON GOVERNMENT

NETWORK





C O S T

I N F R A S T R U


Servers, software

licenses, customer

premises equipment,

bandwidth, training

and maintenance



1,912 U S E R S

CLOUD BASED

SHARED SERVICES

INFRASTRUCTURE

ON GOVERNMENT

NETWORK

Construct

Government Data

Center. Dramatically

expand user base.

Higher bandwidth

charges from video.


BUILD AND LAUNCH

GCC

4,461





C O S T

I N F R A S T R U


Servers, software

licenses, customer

premises equipment,

bandwidth, training

and maintenance



1,912 U S E R S

CLOUD BASED

SHARED SERVICES

INFRASTRUCTURE

ON GOVERNMENT

NETWORK

Construct

Government Data


expand user base.

Higher bandwidth

charges from video.


BUILD AND LAUNCH

GCC

4,461

Reach target of

serving all top

executives and

administrative

managers within 3

years.

$4.12m$9.17m cumulative

7,010

EXPAND NETWORKCAPACITY TO

SUPPORT

WIDESPREAD USE

OF VIDEO





• Cost of network bandwidth is largest

variable cost

• Data center ($2.1m) in Year 2

• Forecast anticipates rapid adoption of

video as data prices fall

• Bandwidth compression lowersoperational costs but negatively

impacts service quality

• Assumes managed contract with

vendor

C O S T

I N F R A S T R U


Servers, software

licenses, customer

premises equipment,

bandwidth, training

and maintenance



1,912 U S E R S

CLOUD BASED

SHARED SERVICES

INFRASTRUCTURE

ON GOVERNMENT

NETWORK

Construct

Government Data


expand user base.

Higher bandwidth

charges from video.


BUILD AND LAUNCH

GCC

4,461

Notes on the 3-year Scenario

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

$3,500,000

$4,000,000

$4,500,000

Y1 Y2 Y3

DisasterrecoveryCall center

Training

Maintenance

Data Center

CPE

EnablinginfrastructureBandwidth (3:1)

Software

Reach target of

serving all top

executives and

administrative

managers within 3

years.

$4.12m$9.17m cumulative

7,010

EXPAND NETWORKCAPACITY TO

SUPPORT

WIDESPREAD USE

OF VIDEO




PA Assets and Gaps for UC

• For basic UC there are no gaps in assets.

Adequate technical resources are

available for VoIP, Messaging, Presence

and rudimentary desktop video.

NO MAJOR GAPS FOR BASIC UC










MUST UPGRADE USER DEVICES FOR HD

• Collaboration suites will require

upgraded PCs for HD video.









• The most challenging gap is lack of

affordable bandwidth for video. The

Government Network is however robust

enough to support UC with revised

commercial terms.


MUST UPGRADE USER DEVICES FOR HD

BANDWIDTH


upgraded PCs for “power” users of HD

video.









• The most challenging gap is lack of

affordable bandwidth for video. The

Government Network is however robust

enough to support UC with revised

commercial terms.


MUST UPGRADE USER DEVICES FOR HD BROADBAND UC NEED INFRASTRUCTURE

BANDWIDTH


upgraded PCs for “power” users of HD

video.

• As video usage expands session

controllers and bandwidth managers

will be required. These are supplied

with collaboration suites and can bemanaged in the GCC.




Network Dynamics’ Study complete

• Consensus on viability of UC

and GCC strategies

• Reports in final translation

• Comprehensive forecast enables

further business modeling

• Tender ready for distribution

• Investment Prospectus for donors

•

Hand-off to MTIT




Conclusions

• PA is taking a bold course, at the

leading edge of ICT and state-building

• Study shows PA is ready to make the

next step

• Right time for intervention: UC creates

a network effect for transforming

government processes -- a technicalstep toward a Unified Palestine




Next Steps

1. Promote investment request to donors

2. Finalize and prioritize list of UC applications and

conduct departmental surveys to quantify

demand, by “seat” 3. Request proposals from short listed vendors

4. Set achievable target for implementation mid-

2012




Appreciations

• Minister Mashhour

• Deputy Minister Zuhairi

• All of the IT managers for their

openness, hospitality and support

in this work• The local Network Dynamics team:

– Dr. Safa Nasser

– Amjad Abuzaid

–

Hiba Shaheen• My personal thanks to everyone

for such a fantastic effort!

Thank you!



NETWORK DYNAMICS ASSOCIATES, LLC Proprietary and Confidential

Documents

Palestine - Unified Communications FINAL Presentation - 8 Dec 2011