PAR CONFERENCEHomeland Defense

A Provider’s PerspectiveLessons from TMI

Dennis Feltyhttp://www.keystonehumanservices.org/

November 15, 2001

Homeland Defense

The Threat

Mechanical Explosive Biological Chemical Nuclear Cyber

Homeland Defense -Purpose

The purpose of homeland defense is to minimize the threat and in the event of an attack minimize the damage and consequences.

As best as possible, protect the people for which we are responsible.

Assure that essential services continue to be available.

Assure the work of the organization continues.

Minimize the impact of the enemy threat.

Threat Analysis

Threat Impact Probability ThreatScore

Biological 2 10 = 20

Chemical 2 5 = 10

Nuclear(dirty bomb)

4 6 = 24

Nuclear(power plant)

6 6 = 36

Nuclear(detonation)

10 5 = 50

Mechanical 2 10 = 20

Cyber 1 7 = 7

Homeland Defense

Regional Evacuation

Almost all Homeland Defense threats have a potential for requiring a large-scale, rapid, regional evaluation.

Homeland Defense

Lessons from TMI A regional evacuation of 50 to several hundred miles is

probable. The threat area is primarily downwind. A decision to evacuate may be short notice. A coordinated evacuation order may not be possible. Communication resources may not be usable. In a crisis you will quickly loose your ability to evacuate. Government plans may not be adequate. Public information and media reports will be confusing,

contradictory and unreliable.

Homeland Defense

Lessons from TMI Agencies may want to make it a condition of employment that

all management staff must evacuate with the agency and may want to extend the requirement to all staff. Such a requirement must be contingent on an adequate evacuation plan that assures the security of employee family members. Benefits of evacuating with the agency include:

Continued employment, benefits and income. Employment opportunity and income for family members. Priority access to resources and information. Payment of evacuation expenses. Fulfilling responsibility to family and people supported.

Homeland Defense

Lessons from TMI There must be an expectation that all staff will

report to work in the event of a regional crisis. This expectation should be established in advance and may be a condition of employment.

Management and executive staff must have this requirement as a clear condition of

employment.

Mechanical Explosive Biological Chemical Nuclear Cyber

Homeland Defense Plan I. Identification of Threats

Delegated evacuation decision and accountability Role of consumers and their families Role of employees and their families

Benefits of Homeland Defense Policy to employeesEmployment of family membersReimbursement of evacuation expenses

Accessibility of plan and procedures Supplies and equipment Redundant email addresses and web URLs Leadership emergency contact information

Cell phone numbersPrimary email addressesSecondary email addressesParent and sibling contact information

Homeland Defense Plan II. Regional Evacuation Procedures &

Policies

Homeland Defense Plan III. Regional Evacuation Sites

Multiple sites identified in planGeographic diversity - upwind of prevailing windsAdequate distance

Contact and location information on evacuation sites

Advance decision on evacuation scenarios Mutual support evacuation agreements

Contact numbers during and after evacuation Where and how to report in Appointment of Information Officer(s)

Role of internet Reports to and communication with funders, counties and states Contact with family members Leadership home office capacity Laptop computers for leadership staff

Internet access Homeland Defense Plan Agency policies and procedures Agency contact information Table of organization Address, directions, staff names and phone number of each home Name and address of persons served Family contact information for persons served

Cell phones for leadership staff

Homeland Defense PlanIV. Communication

Access to records and contact information Medication and prescriptions Health care Evacuation care of medically fragile persons Identification

ConsumerEmployee

Ability to train new workers Food Water Medical and first aid supplies Deployment of resources to need areas Consolidation Who will be evacuated and who is responsible for their own safety

Homeland Defense PlanVI. Program and Services

Access to cash, lines of credit and accounts payable functions Ability to meet and issue payroll Ability to employ family members and other workers Ability to bill Role of bank

Access to banking servicesAccess to lines of credit

Redundant Internet and email capabilityRedundant ISP and web hosting capacityAbility of senior staff to author web pages and FTPMultiple email addresses

Communication administration Recovery of costs and losses

Homeland Defense PlanV. Administration

Homeland Defense PlanVI. Media and Public Information

Press releases Media contacts Death and injury notification

FamilyMediaInternet

Death and injury benefits

Homeland Defense PlanVII. Governance

Contact information for Board Members Decision making during homeland

emergency Board Member check-in policy Board Member briefing policy

Laptop computers for leadership staff might include: Internet access Homeland Defense Plan Agency policies and procedures Agency contact information Table of organization Address, directions, staff names and phone number of each home Name and address of persons served Family contact information for persons served Board of Directors contact information Web authoring software FTP software with access codes Web site accessible on hard drive

Laptop Computers

Reports from the World Trade Center attack suggest that companies that had employees with extensive home office capacity did better in being able to restore and maintain operations. Such resources for leadership staff located at their home might include:

Computer Internet access Email (primary and secondary) Fax Phone All information provided for “Leadership Laptops” Web authoring software (Front Page) File Transfer Protocol (FTP) software with necessary access

codes

Home Office Capacity

In a serious attack the internet is likely to be one of the more stable and accessible communication options. The agency web site can serve as a source of general information on evacuation, location of consumers and staff, contact information, evacuation plans, policies and procedures, etc. Leadership staff should have laptops with web authoring software and file transfer protocol with necessary access codes. During a Homeland Defense Emergency the agency web might include:

General information Homeland Defense Plan Contact and check-in information

Staff Consumers Families Location of evacuation sites

Role of the Internet

Homeland Defense

Role of Employee Families

Must not require employee to choose between work and family! Establish and communicate significant benefits of evacuating with the

agency. Establish and communicate evacuation plan. Provide for safety and support of family during evacuation. If employee evacuates with their family, require each employee to take

one to two persons with them. Establish expectation that family members will work and will be paid as

needed. Reimburse employee for evacuation expenses including family related

costs (keep receipts). Provide post trauma incident debriefing

Homeland Defense

Mutual Support Agreement

24 hour phone answering during crisis Administrative support Computer and Internet support Staff and consumers supported as guests in homes Medical support for medically fragile persons Office space and resources Internet access Staffing support at evacuation locations

Homeland Security

Internet Resources

http://www.keystonehumanservices.org/links.html#hs