PARAS GUPTA1725, Laxman Vihar, Phase 2, GurgaonMobile: +91 8745890805 Email : parasgupta3011@gmail.comMale, 26 years, Languages Known: English, Hindi & Punjabi

OBJECTIVETo contribute to the success & expansion of an organization along with my professional & personal development in a learning driven environment.

ACADEMIC BACKGROUND

Year Qualification Institution CGPA/%2014 PGDM

Marketing & OperationsIILM CMS, Greater Noida 2.4/4

2011 B.Tech (Electronics & Communication)

Lovely Professional University, Phagwara

62%

2007 XII (CBSE) St Soldier Divine Public School, Phagwara

69%

2005 X (CBSE) Victoria International Public School, Phagwara

62%

WORK EXPERIENCE

Concentrix Daksh Services India Pvt. Ltd., Gurgaon Sr. PractitionerSprint

June ’14 – Till Date

Responsibilities Maintaining relationship with the existing customers. Resolving queries of the customers through chat/email. Working on the Right Touch Software& iCare. Handling Dual chat at a time. Getting the new business for the company by converting the opponent

service provider clients to Sprint Services. Providing training to the new hires about the software updates. Handling 5-6 chats in an hour on the Right touch Software.

Snapdeal.com, Delhi Executive Seller Activation Deptt.

Feb ‘15-May ’16

Responsibilities Ensuring complete seller satisfaction by developing business with new vendors and increasing business with existing vendors.

Quality check of the products uploaded by sellers in listing deptt. Profile management on sales force by fetching the information from sellers

and complete seller training about the process, guidelines and panels. Covering and completing all training steps designed over call, mail, Team

viewer and webinars. Helping and guiding seller in uploading new products, order processing,

packaging and shipping. Suggesting and guiding sellers about how to grow their business online. Seller should be completely aware, motivated, educated and trained when it

gets transferred to other team. Seller Revival Program- Accounts which were de activated help them to

reactivate the account. Spoc of the Pick up process for the team- Responsible for arranging the

delayed pick-up of orders of the seller for whole team. Quality Check – Approving Seller’s Content and Images which goes LIVE on

snapdeal after close quality check.

Quality-

VOICE:-

Auditing the calls of 7 Employees who are assigned to me. Ensuring that everyone is following all the policies and guidelines.

Responsible for Quality parameters and conduct Audits via Czentrix as a part of QC team

Help in taking decision for betterment of quality for the calls. Measuring the performance on the basis of their training call. Providing the feedback on how they can improve their skills

Varun Beverages (P) Ltd., Noida Customer Executive Sales Dept.

April ’14 – Feb ‘15

Responsibilities Maintaining relationship with the existing customers. Making dealers in the narrow lane areas to get the maximum sale. Cracking the Coca Cola monopoly outlets. Keeping an eye on competitor prices & day to day activities. Getting the new business for the company by convincing the no sale outlet &

turning them to sales outlet. Consolidating sales report on daily basis in MIS (SAMNA Software). Allocation of duties to PSR’s on daily basis & tracking their activities in the

market by visiting them.

SUMMER INTERNSHIP

Havells India Limited, Faridabad Operations May ’13 – June ‘13Description To Study the Throughput Time for Different Products - An Analysis of Production

Facility.Learning Got in-depth knowledge about how to manage the work force & complete the

tasks in given time.

Bharti Airtel, Jalandhar Technical Department July ’10 – December ‘10Description Drive test for the purpose of Hand-off.

BTS commissioning, Citrix & Mini-link Software done for the purpose of alarms checking & onsite work like Diversity & VSWR checking & locating various faults.

JCT Ltd, Phagwara Electronics Department 6 WeeksDescription Came across the functioning of various machines & how they resolve the faults

of machines.

KEY ACADEMIC PROJECTS Country report on “Greece” undertaken at IILM- CMS. Designed & developed “Home Automation System” that includes Security Keypad, Temperature

Measurement & Controller, IR Sensor for Gate & Garage at Lovely Professional University. Major components like 89c51 microcontroller, ADC 0804,Stepper Motor, LCD,ULN 2003a,Capacitors & Resistors, Transistor 547 etc. Software like Keil software, Proteus & Top view simulator were used for burning the programming in Microcontroller & for making the circuits.

POSITIONS OF RESPONSIBILITY Office bearer of Entrepreneurship club in the college Running a NGO named UMEED....a ray of hope.

EXTRA-CURRICULAR ACTIVITIES Member of the Blood Donation Camp in the college. Organized a free physiotherapy camp in Jalandhar Cantt. in 2009. Won 1st position in inter college tog-o-war competition.

ADDITIONAL INFORMATION Nominated in Hon’ble mentioned category in ISSDC organized by NASA & AMES Research centre

U.S.A. in 2009. Passed the test of IRDA (Insurance Regulatory & Development Authority). Hobbies include listening to Punjabi Music & playing table tennis.

Date: PARAS GUPTA