Parish Update - hopemansell.org.ukhopemansell.org.uk › filelog.php?filename=Balfour_Beatty_Parish_Bri… · Own provider can deliver but require (paid) checks by BBLP 4. Completion

Parish Update

December 2019

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Agenda

• Delivering for Herefordshire

• Investing in the Network

• Operational Performance

• Supporting Communities

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Delivering for Herefordshire

Herefordshire faces many challenges and we are a key partner in helping the Council

address these –true outcome focused service contracts

Public Realm Property Services

Contract Features

• Maintenance/Cleaning

• Capital projects

• Commenced 2018

• 1 + 1 years

• Integrated with Public

Realm

Challenges

• Improving visibility

• Savings

Contract Features

• Broad Scope

• Commenced 2013

• 10+10 years

• Customer Experience

• Integrated service

Challenges

• Deteriorating network

• Reducing revenue

• Customer satisfaction

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We deliver 40+ services

Construction

• Highway structural renewals

• Highway/Traffic Improvements

• Urban/Public Realm

• Street Lighting Renewals

• Structures

refurbishment/replacement

Asset Management

• Highways Infrastructure

• Lighting and Energy

• Traffic Signals and CCTV

• Structures

• Public Rights of Way

• Bidding and project funding

Design

• Traffic and Transportation

• Highway Improvements

• Urban Design

• Structures

Network Management

• Customer Liaison and Engagement

• Highway policy development and

enforcement

• Safety Inspections and defect repair

• Condition Inspections

• Incident Response & Emergencies

• Winter Service

• Routine and Cyclical Maintenance

• Planning and Programming

• NRSWA Management and

Coordination

• Highways Noticing

• Traffic Management

• Red Claims Management

• Third Party Claims Management

Services

• Horticultural & Arboriculture

• Street Cleansing

• Building Cleaning

• Cemetery maintenance

• Property maintenance

Our services

Renewal/Maintenance

• Street Lighting

• Traffic Signals and CCTV

• Drainage and Flood Risk

A Journey to Efficiency

A Change Journey Focused on Efficient Delivery and Cost Reduction

Since 2013 the Public Realm service has been transformed, developing an efficient

service and delivering a significant capital injection to the asset

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Agenda





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Knowing Our Assets

Asset Management

£5.5bn (2017) of Infrastructure

• 3,300 km Roads

• 3,380 km Public Rights of Way

• 870 km of Paved Footways

• 784 Bridges, 129 safety barriers and 141

retaining walls

• 14,000 Streetlights

• 30,000 Drainage gullies

• 525 Flood Risk Assets

• 20 major junctions: traffic signal sets including

Urban Traffic Management Control equipment

• Ancillaries: Road signs, Road markings

• Trees

• Footways and cycleways

• Bus stops

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Investing in the networkDrainage Works

Works

Completed

in last 6

Months

▪ 16 schemes completed

▪ Installing new drainage

systems

▪ Replacing damaged /

collapsed pipes

▪ Repairing / replacing

headwall

▪ Installing erosion protection

▪ Drainage investigations for

future schemes

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Investing in the networkDelivery on improvement schemes

Storesbrook

Bridge

▪ Completed in April this year

▪ New bridge deck

▪ Manufactured and tested offsite in

factory conditions

▪ Lifted into place in single unit

▪ Saved more than two months on

programme

▪ First of its kind to be installed on

public road in the UK

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Stoke Lacy

Bridge

▪ Strengthening of Stoke Lacy Bridge

carrying the A465 from Hereford to

Bromyard

▪ ‘Saddling’ of existing structure

▪ Work started in August

▪ Completed in just 4 weeks

▪ Minimised closures and disruption

▪ Golden Valley Construction

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Abbeydore

Public Right

of Way

Footbridge

▪ Re-opened footpath

across the Grey Valley

▪ New bridge and

numerous gates

installed

▪ Completed in

September 2019

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Holme Lacy

Bridge

▪ Significant crossing of the Wye

▪ Failed bridge bearings and

expansion joint

▪ Works to commence January

▪ 6-8 week programme

▪ Very limited closures only

▪ Key works done at night

▪ Traffic lights in place for

deliveries only

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Agenda





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Operational performanceAchieving performance

Indicator TargetOct

18

Nov

18

Dec

18Jan 19

Feb 19

Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19

1Category 1

Defects100% 100 99 100 100 99.5 100 100 100 100 100 99 100

2Category 2

Defects80% 96 93 92 91 93 93 94 93 97 97 97 98

3Street Lighting

Faults98% 100 100 100 100 100 100 100 100 100 100 100 100

4Winter

Maintenance99% 100 100 100 100 100 100 100 - - - - -

5Highway

Inspection98% 100 100 99.6 100 100 100 100 100 100 100 100 100

6Bridge

Inspection100% 100 100 100 100 100 100 100 100 100 100 100 100

7Grass

Cutting90% - - - - - - 94 94 96 99 100 73

8Street

Cleansing90% 100 96 *82 95 95 *89 99.9 98 97 99 100 99

9Gully

Cleansing90% 100 92 76 95 100 95 100 100 100 100 99 100

10Programme

Management80% 100 100 100 100 100 100 100 100 100 100 100 100

11Complaint

Handling95% 100 100 100 100 100 100 100 100 100 100 100 100

12 Risk 100% 100 100 73 100 100 100 100 100 100 100 100 100

13Major Projects

Programme

Management100% 100 100 100 66.6 100 100 100 100 100 100 100 100

14Major Projects

Deliverables100% 100 100 100 100 100 100 100 100 100 100 100 83

15 Supervisory Checks 85% 100 100 100

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Operational DeliveryMeeting the maintenance requirements identified in the Annual Plan:

Repairing defects ▪ Repair average of Category 2 defects on time - 96.5%

▪ 13,608 Pothole/carriageway repairs completed year to date

▪ 14,714 find and fix defects year to date through Velocity

Street cleansing ▪ Delivery of sweeping programme

▪ Litter picking of Trunk roads

▪ Programme of Bus shelter cleaning close to completion

Gully cleansing ▪ Reactive cleansing and Programme established

▪ Gully programme ahead of programme (A&B road network)

Grounds

Maintenance

▪ Grass cutting season has now concluded

▪ Tree survey of Herefordshire North to be carried out

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Operational achievementsResponding to emergencies and extreme events:

• Responded to over 100 call outs

• Provision of support to emergency

services

• Strategic relocation of supplies

• Inspection of bridges/ structures

• Regular comms through Twitter/ HC

website/ Radio

• Remedial works in progress

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DefectsManaging in line with Highways Maintenance Plan

▪ All roads are inspected with

frequency of inspection set in

Highways Maintenance plan

▪ Each defect is risk assessed

taking into account range of

criteria and categorised

▪ Category determines response

and action taken

Category Cat 2C Cat 2B Cat 2A Cat 1

Response Minimum Time Frame

Consider for Forward

Programme 2 months 28 days

A&B Roads & Prestige

Footways: by end of the

following day

All other locations: 7 days

Inspection frequency for Roads

Strategic Route

Main Distributor

Secondary Distributor

Link Road

Local Access

Rural Access Lanes

1 month

1 month

1 month

3 months

1 year

1 year

Driven

Driven

Driven

Driven

Driven

Driven or Walked

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InnovationContinued focus on driving improvements :

▪ Trials of electric JCB

▪ Transition to battery powered

small plant

▪ Purchase of new gritter/spray

injection machine

▪ Asset Management – Confirm

development

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Preparing for winter

• Season from Oct- April

• Pre-salting

• Post salting

• Vehicle Maintenance

• Snow ploughing

• Refilling grit bins

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Delivering the winter service

• Over 960 km of treated primary routes

• 15 Primary = precautionary/ pre ice

• Secondary =snow/ prolonged ice

• Consideration given to late night shoppers/

car parks

Making the right decision

Vaisala road manager software

MeteoGroup forecasting

Team of network inspectors

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Agenda





Supporting and empowering communities in fulfilling the needs and wishes of their local areas:

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Working with communities

Working with established volunteers

Encouraging landowners to

take responsibilities

Community Support - 100

days

Lengthsman and P3

Community Commissioning

Skills Academy

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CommunityWorking collaboratively:

Enabling through advice & guidance

Supporting established volunteers

Working together –

Lengthsman/parishes

Toolkits – self help

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Social valueGiving something back :

▪ Volunteering– 100 days

▪ Working with schools/organisations

▪ Apprentices and

graduate programme

▪ 2 graduates

▪ 10 apprentices

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Community CommissioningHow it works

Key principles

• Payments made in advance to

Herefordshire Council – budget held until

completion

• Design Liability and approvals by BBLP –

to comply with legislation

• Community can use other providers to

deliver works on ground

• Maintenance liability transferred where

can be licensed

The scheme allows communities to commission and pay for works through the existing Public Realm Services Contract with Balfour Beatty Living Places.:

The Benefits

• Communities are able to respond to local

need

• Commission any service that falls within

scope of Public Realm contract

• Supported process with advice and

guidance

• Community funded schemes allows

resources to be focused on priority areas

• Supports principles of Asset Management

Strategy and strengthens localism

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Commissioning process

Key Stages

1. Request – Identifying the problem ▪ Community group identifies the issue▪ Discussion with the Locality Steward

▪ Formal request raised

2A. Routine Services and Supply of

materials

▪ If approved payment processed for materials

▪ Supply materials or services

2B. Feasibility, Assessment &

Planning

▪ BBLP carries out assessment of request including basic design

where required

▪ Price agreed in advance. Some schemes require a detailed

design stage

3. Approvals & Delivery ▪ Can use one of four options ▪ Own provider can deliver but require (paid) checks by BBLP

4. Completion & Handover ▪ Completed scheme will be signed off by BBLP on behalf of HC▪ Future maintenance may sit with Community group or HC

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Community CommissioningExample projects

Self Delivered Delivered project

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Community CommissioningCurrent status

Email: [email protected]

Example projects

• Mobile traffic islands

• Road signage relocation

• Village gateways

• Bins, benches, signage

ToolkitInterest

• 146 projects in total

• 35 Active Projects

✓ Value of £31.5k

• 31 projects completed

✓ Value of £50k

Potential project? • Discuss need with Locality

Steward

• Technical support engaged

• Managed through Locality

Liaison Co-ordinator

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Reporting

defects

▪ Report It at Herefordshire Council Web site

▪ Customer services team - 01432 261800

General

enquiries

▪ Locality steward

▪ [email protected]

Community

Support▪ Locality steward

▪ [email protected]

Engagement through Locality StewardsWorking collaboratively

• A locality expert that understands the needs of

the community and the needs of the asset

• Improving the service through good knowledge

transfer

• Positive and regular communication with the

community

mailto:[email protected]:[email protected]

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Questions & Feedback

Follow our work on

Twitter @HfdsStreets

Documents

Parish Update - hopemansell.org.ukhopemansell.org.uk › filelog.php?filename=Balfour_Beatty_Parish_Bri… · Own provider can deliver but require (paid) checks by BBLP 4. Completion