Part 1: Presentation Extramural Services Part 2: Intervision

19th of March 2013

Content

• Structure local authority • Social House • Extramural services • Presentation of the different services

Structure local authority

• 2 local authorities – Town (= ‘gemeente’)

– public social welfare centre (= ‘OCMW’)

• Town – Living, Housing, Environment,… (website)

• Public social welfare centre – Welfare, Care, (individual) financial support

(benefits), Housing, Education,… (website)

• Special relationship…

Social House

• Established in 2002 • Social House = department of social welfare of

the town + public social welfare centre • Purpose of the Social House: 1 office for all

social public services • For the citizens of Kuurne • Not a legal agency but a co-production

Social House

• 3 functions: – Give citizens all the possible social information – Deliver social services (counter) – If not possible to help, refer citizens to other

services

Social House

• 3 departments: – ‘counter’

• Front-office + Health + Day care + Welfare benefits

– ‘social service’ • Individual problems (most financial)

– ‘extramural services’ • Services delivered at home or environment

Extramural services

• One of the 3 departments of the Social House

• EMS: services delivered at home in order to support people that need to be cared (in particularly elderly people) in their own house or environment

Extramural services

• 4 areas:

– Home-based care

– Policy for elderly people

– Project ‘Hoevewijk’

– (Work and social economy)

Home-based care

• Home care coordination • Housekeeping • Meals delivered at home • Social Support • Transport • Supporting (non-professional) carers NOT: • Nursing care • Personal care

Home care coordination

• Examples – if a person gets out of hospital – if there are a lot of care givers – in complex situations – …

• 1 point of contact • Together with the client • Coordinator does the follow up

Housekeeping

• Cleaning the house (domestic help) • On a weekly of 2-weekly basis – 4 hours a day • System of ‘vouchers’ (8,5 euro per hour) • The coordinator always visits the client for an

an assessment of the needs (+ controll) • 16 professional housekeepers (no volunteers) • 173 clients

Meals delivered at home

• For people who have difficulty with shopping, carrying food home or cooking for themselves

• Every day (incl Saturday and Sunday) • Hot meal • Customised: al sorts of diet, mixed-cut, a lot of

choises,… • The coordinator always visits the client for an

an assessment of the needs (+ controll) • 2 professionals (no volunteers), 122 clients

Social support

• 13 volunteers, 22 clients • visiting clients (f.e. on birthdays), shopping,

doing little chars, calling clients, help with admistration,…

• The coordinator always visits the client for an an assessment of the needs (+ controll)

• For free

Transport

• 13 volunteers, 22 clients • Transport to appointments, shops or events • In Kuurne • The coordinator always visits the client for an

an assessment of the needs (+ controll) • Fee per km

Support carers

• Supporting non-professional carers • 3x in a year bringing the carers together for

intervision and/or courses • Examples:

– Sleeping problems – Handling medication – Limits in care – What if the carer stops? – …

Policy for elderly people

• 1 coordinator • Activities:

– Supporting the ‘Local older people's forum’ – Supporting local societies – Front-office for all questions about ageing – Realise the action plan for elderly people

• Comparable with ‘Age UK’ but for Kuurne

Policy for elderly people

• Action plan – Creating newsletters – Organizing

• information activities about fall prevention • education programs about the Highway Code • computer training courses • Meeting moments between elderly people and

students

– Annual party for elderly people – Making an Information Guide – …

Project ‘Hoevewijk’

• Hoevewijk = neighbourhood in Kuurne with most elderly people

• Experiment • 200.000 EUR from the county • Mission: helping the people of the Hoevewijk

to live longer in their houses and environment by matching the areas ‘housing, ‘care’ and ‘welfare’

• Goal after experiment: Local Service Centre

Project ‘Hoevewijk’

Elderly people People with disabilities “the neighbourhood” Housing : - sufficiant supply affordable housing quality of housing measured - accessible environment fysically presence of care services mobility Care: - supply of different care systems presence of care services cooperation between all the caregivers courses - accessibility information, care coordination, care-counter transparent waiting list Welfare: - caring community citizens take care of each other Supporting informal caregivers (family and friends) - stimulating participation prevent social isolement Offering activities participation

3 target groups 3 areas

Project ‘Hoevewijk’

• Housing: – Fall prevention: information – Adapting house: information – 1 day a week: counter housing – Multi screening

• Care: – Front-office care – Cooperation with and consultation of other

suppliers – Research 24h-assistance

Project ‘Hoevewijk’

• Welfare: • Weekly presence of ‘buurtwerker’ • Activities (playing cards, bingo, watching Tour de

France, listening to music, …) • Supporting local societies (f.e. hiring infrastructure) • Starting ‘council’ Hoevewijk to increase participation • Presence of an ‘public internet space’ • …

QUESTIONS ?

Part 1: Presentation Extramural Services Part 2: Intervision

19th of March 2013