Part I Part I

INBOUND TOURISMINBOUND TOURISMUnit 6Unit 6

Shopping at the Arts and Shopping at the Arts and Crafts Stores Crafts Stores

Teaching ObjectivesTeaching Objectives

Learn how to put in shopping in a Learn how to put in shopping in a

natural manner. natural manner. Learn how to help the tourists in a Learn how to help the tourists in a

proper way with shopping.proper way with shopping. Learn how to handle some tough probleLearn how to handle some tough proble

ms in shopping.ms in shopping.

Briefing on the Working Briefing on the Working ProceduresProcedures

工艺品店购物是旅游活动中不可或缺的一个项目。工艺品店购物是旅游活动中不可或缺的一个项目。在景点和沿途的讲解中，导游员一般会提及当地在景点和沿途的讲解中，导游员一般会提及当地著名的工艺品，让游客对其有所了解。到达指定著名的工艺品，让游客对其有所了解。到达指定商店后，游客会自行挑选商品，询价，杀价，购商店后，游客会自行挑选商品，询价，杀价，购买，付账等一系列过程。作为导游，应帮助游客买，付账等一系列过程。作为导游，应帮助游客做好翻译工作，以方便游客在游玩的闲暇中享受做好翻译工作，以方便游客在游玩的闲暇中享受购物的乐趣。商品的价格通常是固定的，当客人购物的乐趣。商品的价格通常是固定的，当客人要求打折时，导游应客气地作解释，安抚客人的要求打折时，导游应客气地作解释，安抚客人的情绪。情绪。

Warming-up ActivitiesWarming-up Activities

Discuss the following questions and Discuss the following questions and report the result to the class:report the result to the class:1. What are the basic elements of a 1. What are the basic elements of a

tour ?tour ?2. Which part is the most difficult to 2. Which part is the most difficult to

handle for the tour guide in your handle for the tour guide in your opinion?opinion?

3. What role does shopping play in a 3. What role does shopping play in a tour?tour?

Working Process of Working Process of Shopping at the Arts and Shopping at the Arts and

Crafts Store (I)Crafts Store (I)

On the bus introductionOn the bus introduction On the spot serviceOn the spot service

Upon the departure from the storeUpon the departure from the store

Working Process of Shopping Working Process of Shopping at the Arts and Crafts Store at the Arts and Crafts Store

(II)(II) 1. Before going to the store: introduce the local 1. Before going to the store: introduce the local specialties to the tourists by telling them the specialties to the tourists by telling them the specialty, such as the uniqueness, the practicality specialty, such as the uniqueness, the practicality and so on of the authentic local products. and so on of the authentic local products. 2. During the shopping time: help the tourists with 2. During the shopping time: help the tourists with telling the quality of, negotiating the price (iftelling the quality of, negotiating the price (if possible) of and paying for their purchases.possible) of and paying for their purchases. 3. After the shopping: make sure that the guests get 3. After the shopping: make sure that the guests get the necessary receipts or warrants of their the necessary receipts or warrants of their purchases.purchases.

Explanation of the Text (I)Explanation of the Text (I)

1. Buying porcelain 1. Buying porcelain Key Words: Key Words:

qualityquality

uniqueunique

porcelainporcelain

Explanation of the Text (I) Explanation of the Text (I)

Useful Expressions:Useful Expressions:a.a. You have made a good choice, madamYou have made a good choice, madam

b.b. It is known to be “as white as jade and as tIt is known to be “as white as jade and as thin as paper.hin as paper.

c.c. I will take one setI will take one set

Explanation of the Text (II)Explanation of the Text (II)

2. Buying teapot2. Buying teapot Key words:Key words:

decorate, decorate,

artistic tapestry, artistic tapestry,

similar to, similar to,

depend on,depend on,

steep, steep,

discount, discount,

frame frame

Explanation of the Text (II)Explanation of the Text (II)

Useful ExpressionsUseful Expressions: :

a.a. to find something typically Chinese to decorto find something typically Chinese to decorate my room. ate my room.

b.b. What a lovely tapestryWhat a lovely tapestry ！！c.c. Don‘t you think we could use one to decoratDon‘t you think we could use one to decorat

e our roome our room ？？d.d. That depends on what kind of tea you want That depends on what kind of tea you want

to make to make e.e. Can you show me how to make the tea?Can you show me how to make the tea?

Explanation of the Text (III)Explanation of the Text (III)

3. Buying Chinese traditional paintings 3. Buying Chinese traditional paintings Key words:Key words:

look around,look around, landscape, landscape, fake, fake, reproduction, reproduction, bargainer, bargainer, postagepostage

Explanation of the Text (III)Explanation of the Text (III)

Useful expressions:Useful expressions:a.a. Shall I show you around and explain the antShall I show you around and explain the ant

iques for you? iques for you?

b.b. I was born in the year of horse. I was born in the year of horse.

c.c. I won’t take it until it is marked down 30% I won’t take it until it is marked down 30%

d.d. Please mail it to this address Please mail it to this address ..

e.e. Can I have it shipped to the United States? Can I have it shipped to the United States?

Explanation of the Text (IV)Explanation of the Text (IV)

4. Buying Carpet 4. Buying Carpet Key words:Key words:

hand-made, hand-made, pattern, pattern, synthetic synthetic fabrics, fabrics, souvenir, souvenir, mothproofmothproof

Explanation of the Text (IV)Explanation of the Text (IV)

Useful expressions:Useful expressions:a.a. This carpet is made by machine.This carpet is made by machine.

b.b. This must be silk rug, it looks gorgeous. This must be silk rug, it looks gorgeous.

c.c. If you hadn’t told me, I would not have notiIf you hadn’t told me, I would not have noticed any difference ced any difference

d.d. I’d like to buy it as a souvenir and put it in I’d like to buy it as a souvenir and put it in my bedroom my bedroom

Explanation of the Text (V)Explanation of the Text (V)

55 Buying light handicraftsBuying light handicrafts

Key words: Key words: handicrafts, handicrafts,

relatives, relatives,

paper-cuts, paper-cuts,

amounts to amounts to

Explanation of the Text (V)Explanation of the Text (V)

Useful expressions:Useful expressions:a.a. I plan to buy some handicrafts as souvenirI plan to buy some handicrafts as souvenir

s for my family and relatives s for my family and relatives

b.b. What do you have in mind? What do you have in mind?

c.c. I want something light and easy to carry I want something light and easy to carry

d.d. How much does it come to? How much does it come to?

Explanation of the TextExplanation of the Text Culture N Culture Notesotes

Not only is using a tea pot an excellent way of Not only is using a tea pot an excellent way of serving tea, it is also an excellent way of making serving tea, it is also an excellent way of making it. Here are some helpful suggestions.it. Here are some helpful suggestions.

1.The sizes shown are the manufacturer's claim of 1.The sizes shown are the manufacturer's claim of the total capacity up to the brim, not necessarily the total capacity up to the brim, not necessarily of the usable capacity. It is generally best to fill of the usable capacity. It is generally best to fill only to the bottom of the spout opening, only to the bottom of the spout opening, especially if the teapot is of the type that you can especially if the teapot is of the type that you can also use for boiling the water.also use for boiling the water.

2. Heat the tea pot by rinsing it out with very hot 2. Heat the tea pot by rinsing it out with very hot water. (Do not heat the tea pot over a burner water. (Do not heat the tea pot over a burner unless specific instructions state otherwise.)unless specific instructions state otherwise.)

Explanation of the TextExplanation of the TextCulture Notes Culture Notes

3. Measure tea accurately and consistently. The 3. Measure tea accurately and consistently. The recommended dose for a medium leaf is 1 tablespoon recommended dose for a medium leaf is 1 tablespoon per 5 oz. of water (more for larger leaves, less for per 5 oz. of water (more for larger leaves, less for smaller leaves), and adjust to taste.  Place tea in an smaller leaves), and adjust to taste.  Place tea in an infuser to keep the leaves separated, or right in the pot infuser to keep the leaves separated, or right in the pot if you'll filter them out later.if you'll filter them out later.

4. Pour water from the kettle into the tea pot when it 4. Pour water from the kettle into the tea pot when it reaches a rolling boil.reaches a rolling boil.

5. Steeping tea for the proper amount of time can make a 5. Steeping tea for the proper amount of time can make a world of difference in its resulting taste. Not less than 3 world of difference in its resulting taste. Not less than 3 minutes, nor more than 5 minutes for the best taste. minutes, nor more than 5 minutes for the best taste. (Less than 3 and the taste is not given enough time to (Less than 3 and the taste is not given enough time to develop; more than 5 and tannin will begin to make develop; more than 5 and tannin will begin to make your cup astringent or bitter.)your cup astringent or bitter.)

Explanation of the TextExplanation of the TextCulture NotesCulture Notes

6. If using an infuser, remove it after the steeping is d. 6. If using an infuser, remove it after the steeping is d. one. If the leaves are loose in the pot, strain out the one. If the leaves are loose in the pot, strain out the entire contents into cups right after steeping is done.entire contents into cups right after steeping is done.

7. Keep the pot hot by using a tea cozy, or a covering 7. Keep the pot hot by using a tea cozy, or a covering to keep heat from escaping the pot. (Do not heat the to keep heat from escaping the pot. (Do not heat the tea pot over a burner, unless specific directions tea pot over a burner, unless specific directions allow it.)allow it.)

8. The stainless serving pitchers provide another 8. The stainless serving pitchers provide another elegant way to serve. Use the small one for a single elegant way to serve. Use the small one for a single or two cups of tea, or for milk or cream. The larger or two cups of tea, or for milk or cream. The larger ones can be used for tea, coffee, water, etc. The ones can be used for tea, coffee, water, etc. The lids help keep the liquids warm or cold.lids help keep the liquids warm or cold.

Consolidation (I)Consolidation (I)

Q and AQ and A1.1. What are the items of arts and crafts What are the items of arts and crafts

included in the text?included in the text?2.2. What is the tea steeping method?What is the tea steeping method?3.3. Why do you think many foreigners like Why do you think many foreigners like

Chinese arts and handicrafts?Chinese arts and handicrafts?

Consolidation (II)Consolidation (II) Role-playRole-playSituation ASituation A Suppose the tour member intends to buy a carpet for his Suppose the tour member intends to buy a carpet for his

friend. When the tour member arrives at the carpet factory, friend. When the tour member arrives at the carpet factory, the salesman tries his best to make a detailed introduction the salesman tries his best to make a detailed introduction to his products in order to sell his products at favorable to his products in order to sell his products at favorable price. However, the tour member begins to bargain for the price. However, the tour member begins to bargain for the carpet.carpet.

Situation BSituation B One tourist plans to buy some souvenirs for his family One tourist plans to buy some souvenirs for his family

members, but it is hard for her to decide what sort of members, but it is hard for her to decide what sort of souvenirs she should buy. At that moment, the salesman souvenirs she should buy. At that moment, the salesman comes to promote his products and try to persuade her to comes to promote his products and try to persuade her to buy Chinese traditional paintings.buy Chinese traditional paintings.

AssignmentsAssignments

1. Learn the dialogue “buying teapot” by 1. Learn the dialogue “buying teapot” by

heart.heart. 2. Preview the exercises for this unit.2. Preview the exercises for this unit.

Thank you!Thank you!