PARTNER SE HANDBOOK

Aruba Partner SE program

Amir Sazgarnia amir.sazgarnia@hpe.com

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Version 2.0 May 2018

For Partner use and Internal use only

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Table of Contents

1. PURPOSE AND AUDIENCE .............................................................................................................. 2

2. DOCUMENT CONTROL ................................................................................................................... 2

3. INTRODUCING ARUBA PARTNER SE PROGRAM ............................................................................... 2

4. THE "AIRHEADS COMMUNITY"? ..................................................................................................... 3

5. DENMARK’S ARUBA AIRHEAD FORUM ............................................................................................. 4

6. ARUBAPEDIA FOR PARTNERS (AFP) ............................................................................................... 4

6.1 Advanced Partner technical webinars ................................................................................... 5

6.2 Americas Channel Enablement Webinars ............................................................................ 6

7. SYSTEMS ENGINEERING TOOLS: SEEL WORKBENCH, ASE, ETC. .................................................... 6

8. “ARUBA QUOTIENT FOR PARTNERS” MOBILE APP ........................................................................... 7

9. “IRIS” HPE ARUBA NETWORK CONFIGURATOR .............................................................................. 8

10. GENERATE PRODUCT EVALUATION LICENSES ................................................................................. 8

11. ARUBA INNOVATION ZONE (AIZ) .................................................................................................. 10

12. ARUBA SUPPORT PORTAL (ASP) ................................................................................................ 11

13. “ARUBA AIRHEADS TEKTALK” MONTHLY NEWSLETTER .................................................................. 13

14. "HPE LEARNER ID" TO RECORD "KNOWLEDGE CREDITS" .............................................................. 13

15. CUSTOMER FACING LINKS ............................................................................................................ 13

16. PRFN QUICK REFERENCE LINKS ................................................................................................ 14

17. ARUBACARE SUPPORT, TAC AND SERVICE OFFERINGS ............................................................... 14

18. FAQ .......................................................................................................................................... 15

18.1 Having difficulty to access the Aruba Support Center? ...................................................... 15

18.2 Having difficulty to log on to Arubapedia for Partners (AFP)? ............................................ 15

18.3 Where can I check Aruba products end-of-life and EOS? .................................................. 15

18.4 Where can I find security advisories? ................................................................................. 15

18.5 Where can I download HPE product manuals and software updates? .............................. 15

18.6 Where can I download Product photos and logos? ............................................................ 16

19. CONTACT & FEEDBACK ............................................................................................................... 16

20. CONFIDENTIALITY DISCLOSURE AGREEMENT ............................................................................... 17

For Partner use and Internal use only

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1. Purpose and Audience

This document supports Aruba Partner technical sales force – hereafter named as Partner SE –

providing guide on the “Aruba Partner SE Program”. This material links you to variety of technical

enablement aids and describes how to get benefit from them. The target audiences are channel

partners in Denmark, however the handbook can be used by other countries.

2. Document Control

3. Introducing Aruba Partner SE Program

I am pleased to inform you that you are part of the Aruba EMEA Partner SE Program. This program is

applicable to Platinum, Gold and Silver Partners and aim to increase partner technical ability and

motivation with greater confidence to suggest HPE Aruba products. We have a range of SE enablement

tools, technical webinars, country workshops as well as aids for technical certifications and community

development forums.

This program includes the following major benefits:

Various training, technical material and workshop

Monthly newsletter "Aruba Airheads TekTalk".

Further benefits from Airheads communities and our local Danish AirHead events

Modernized technical tools; SEEL & Workbench Lab, configuration wizards (ASE), etc.

Networking product competitive update.

Dedicated In-house workshops

Facilitate technical certifications

Case studies

We are committed to bring more values to you partners in this program.

Author Section Revised / Updated Revision

Level Date

Amir Sazgarnia Initial document creation 0.9 2017-8-15

Amir Sazgarnia Corrected URL’s 1.0 2017-9-11

Amir Sazgarnia Add FAQ 1.1 2017-10-3

Amir Sazgarnia Generate Eval license 1.2 2017-10-10

Amir Sazgarnia Add more FAQ, Network Natives 1.3 2017-10-17

Amir Sazgarnia More on Support and TAC escalations 1.4 2017-10-19

Amir Sazgarnia More tools, AIZ, Quotient, webinars, new login AFP, introduce ASP. Network Natives rebranded. Reflect feedbacks. Further tune with EMEA Program Mgr, Francoise Forestier,

2.0 2018-05-21

For Partner use and Internal use only

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4. The "Airheads Community"?

Airheads Community is the largest professional community of wired and wireless, security and mobility experts. It is an interactive online community where you can collaborate with some of the sharpest minds in the networking industry. On Airheads, you vote for the best user-generated answers and content.

Airheads members gain immediate access to discussion forums, knowledge based articles, expert blogs and top-rated content on WAN, WLANs, network security, and mobile devices and applications. It is designed to help you get things done quickly and effectively. There is no marketing hype or untested theories on the Airheads Community. Your peers only share proven best practices, real-world technical solutions and lessons learned.

The Airheads community includes:

Resources - Access press releases, the Licensing Portal, Partner Ready Portal and Aruba Solution Exchange directly from the community.

Community - Visit the community home page, access the technical product pages and be on the lookout out for local key networking specific events

Discuss – Take part of 25k different discussion topics ranging from highly technical to training and non-tech discussion.

Technical Support – Access free of charge our knowledge base articles, VRDs and much more.

Blogs – Access our series of executive and technical blogs- all you needed to know from our execs and product managers.

Community Learning - We are providing a place for community members to upload relevant content on Aruba technology that all members can access. This includes introductory and features specific content as well as product updates.

Ideas – This is our "ear" to our Airheads members’ requests: enhancements on products, Airheads platform, breakout session topics, etc.

MVP Program- Become a MostValuedPlayer (MVP) for participation, influence and leadership in the community.

As an Airheads member, you will have access to all this plus an exhaustive technical library on WLANs, network security, and mobile devices and applications.

Join more that thousands of Aruba Airheads, get insight and help with your implementation issues. You typically get quick and good advice by posting questions. In future, we plan to build a local Danish community AH group, where we can discuss challenges, share news and experiences plus local events more conveniently in Danish.

Airheads Membership requirements What does one need to join Airheads Community? You might think you need certain industry certifications or be an employee.

Actually, all you need is an “email address” and to fill up a little form which can be found here. Please register with the same email address as you have used on the Partner ready for networking portal. All technology forums can be found here.

Airheads MVP Program Greater participation on Airheads Community discussion forums, Airheads events attendance and more Aruba official certifications will mean more rewards and privileges for MVPs. MVPs (Most Valuable Players) will receive a number of benefits at different levels, including special online and event badges, exclusive red-carpet access at Airheads Events, blog syndication on Airheads Community and exclusive meetings with Aruba product management and office of the CTO.

Read more on how to come an Airheads MVP here.

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Airheads Webinars The Airheads Technical Webinars are regularly scheduled live online technical discussions conducted with channel/customer SE’s to help them further their understanding of Aruba technology and solutions. Topics to be discussed will vary based on interest at the time or relevant Aruba technological topics or announcements.

EMEA Airheads Webinars Schedule

EMEA Airheads Webinars Recordings

5. Denmark’s Aruba Airhead forum

The Denmark’s ARUBA Airhead events are typically one-day event that is being held twice a year, one day in the west island and another day in east / capital. This program rebranded from former Network Natives Forum. Events give you the opportunity to meet and discuss further with local Aruba Systems Engineers in Denmark. We present product update and hands-on demos. Read further on http://airheads.nu/partner.html.

6. Arubapedia for partners (AFP)

Arubapedia for Partners (AFP)- the go-to reference site for Partner Systems Engineers (SEs). This site documents best practices and terminologies related to Aruba's technology, products, and use-cases. Aruba’s development and field engineers frequently update the site.

Now AFP is accessible in two ways. Simple way is browse to AFP https://afp.arubanetworks.com and click on “Partner Ready Portal user?”. Then you will be redirected to the Partner Ready Portal page for login. After successful login to PRFN you will be landed on AFP page.

As an alternate method, you can access AFP through the Partner Ready Portal, either from Resources menu or using this direct link https://partner.hpe.com/group/upp-aruba/arubapedia.

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6.1 Advanced Partner technical webinars

These webinars delivered by Aruba global experts. The objective is to zoom in a topic and provide you with deep technical understanding. Most of them include technical demonstrations. Please use the links below to access recordings and handouts: https://afp.arubanetworks.com/afp/index.php/Partner_technical_webinars

At present, you can find below advanced webinars:

High Efficiency Wi-Fi: Deep Dive into 802.11ax

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Aruba 360 Secure Fabric demystified. Colorless and Micro Segmented wired ports in action

How to manage switches from the Cloud with Aruba Central?

Aruba Central: zoom in Aruba's Intelligent Cloud Networking enhancements

Deep dive on Aruba ClearPass 6.7 New Licensing and Sizing

Aruba 8400 Switch webinar series

AirWave / Central network management update

6.2 Americas Channel Enablement Webinars

In addition to the above webinars, you may find useful sales & technical webinars on Channel Enablement Calendar 2018 (Americas region): https://afp.arubanetworks.com/afp/index.php/Channel_Enablement_Calendar_2018

7. Systems Engineering tools: SEEL Workbench, ASE, etc.

Systems Engineering Enablement Lab (S.E.E.L) - The S.E.E.L is an amalgam of both the SE Demo Lab and the Partner Demo Lab. S.E.E.L is part of the SE Enablement team's mission to build, update, and maintain the Demo Lab as a world class resource to enable our Aruba & Partner SE's to successfully demonstrate Aruba solutions in a very controlled and stable manner during a customer visit and to drive sales. The Aruba Workbench (AWB) is an on-demand hands-on technical hardware work bench that SEs can load and configure their own PoC configs from a "shopping cart" of equipment or select a predefined "recipe". Each selected recipe can be modified by the SEs who selected it. A RAP can be adopted into the workbench and the SE's remote built network can be brought directly the SE at the customer site or where ever. By pointing a RAP to an Aruba Workbench controller, the SE is able to have live L2 action as if they are sitting directly in that campus. This includes HP switching, Aruba wireless, as well as AirWave, ClearPass, SDN Controllers (coming soon) and IMC (also coming soon). However AWB is also accessible using Aruba Virtual Intranet Agent called VIA installed on computer. Aruba Solution Exchange (ASE) is a web-based tool that quickly generates configuration for a variety of use cases. The tool offers a set of "solutions" and each "solution" targets a common configuration use case. Examples of offered solutions include Aruba Controller Captive Portal and VIA VPN. The content that goes into a solution usually comes from existing VRDs, tech notes, application notes, user guides, and/or KB articles. The collected information is then packaged together into a wizard interface to reduce the learning curve in being able to understand and make use of the configuration. To quickly become familiar with the tool, watch this 3 minute video that demonstrates the major features of ASE.

SEEL Live Demo Program

https://afp.arubanetworks.com/afp/index.php/SEEL_Live_Demo_Program

https://afp.arubanetworks.com/afp/index.php/SEEL

Aruba Workbench (AWB) and how to connect:

https://afp.arubanetworks.com/afp/index.php/Aruba_Workbench

Aruba Solution Exchange (ASE) and available solutions:

https://afp.arubanetworks.com/afp/index.php/Aruba_Solution_Exchange_(ASE)

https://ase.arubanetworks.com/

Some handy solutions on ASE: Migrating your ArubaOS 6 Deployment to ArubaOS 8 https://ase.arubanetworks.com/solutions/id/179

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Licensing Configuration in ArubaOS 8.0 https://ase.arubanetworks.com/solutions/id/154 Some other useful tools:

SQL DB Tools

https://afp.arubanetworks.com/afp/index.php/SQL_DB_Tools

Aruba Utilities (WLAN)

https://afp.arubanetworks.com/afp/index.php/Aruba_Utilities

Wi-Fi analyzer tools

https://afp.arubanetworks.com/afp/index.php/Wi-Fi_analyzer_tools

AirRecorder

https://afp.arubanetworks.com/afp/index.php/Scripts:_AirRecorder

3D interactive tool for Catalog and Rack

https://apps.kaonadn.net/5185710160084992/index.html#C174

https://afp.arubanetworks.com/afp/index.php/HPE_3D_Catalog_and_Rack

Note:

Using the high quality 3D visualizer you can simply explore product animations in 3D, zoom in, rotate, more interestingly remove and insert the boards of a switch, for example. The high quality gestures may take some time to be loaded.

3D view of Aruba 8400 while unplugging management module for detailed animations

8. “Aruba Quotient for Partners” Mobile App

On your way to a customer meeting and need to quickly and easily refresh your memory on the latest on Aruba products and solutions? Just pull up your Aruba Quotient app for partners! This app will provide you with all the information that you’ll need on the go. This app features sales plays, competitive battle cards, webinar recordings, the latest Aruba news, customer presentations, price tools, sales plays.

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Download the free “Aruba Quotient for Partners” App from Apple App Store or Google Play.

Login with Partner Login credentials.

Once in the app, browse: Sales Assets/Sales Webinars/AMER Sales Webinars/SMB Webinar Series

iOS: https://itunes.apple.com/us/app/aruba-quotient-for-partners/id824487090?mt=8 Android: https://play.google.com/store/apps/details?id=com.arubanetworks.aqp

9. “IRIS” HPE Aruba Network Configurator

HPE Networking configurator Aka Iris is an easy-to-use presales network design and configuration application that is used by Network engineers, solution architects, partners, resellers and distributors worldwide. Iris is typically used during the proposal process to assist in the site design of a project, including product configuration and connectivity, equipment compatibility, and versioning, add-on services.. Options etc... Once a design has been completed, Iris will provide a complete, detailed list of equipment with product pricing. Learn about the HPE Aruba Iris configurator Watch the Aruba HPE Iris configurator webinar recording You can access the HPE Networking Online Configurator her IRIS online configurator

This is a complete guide on Iris (online and desktop versions) https://afp.arubanetworks.com/afp/index.php/File:FY16_EMEA_Partner_Onboarding.pptx

10. Generate product Evaluation licenses

In order to generate Evaluation licenses, the easiest way is to log on to your Partner Ready for

Networking portal and use the link under Resources Menu. The HPE Partner Ready for Networking

Program lets partners easily generate Evaluation Licenses for prospective customers. As an HPE

partner, you can generate Evaluation Licenses for customers so that they can try Aruba software

products and perform proof-of-concept testing - free of charge - for 90 days.

Click the GO button to redirect to My Networking Portal (MNP) and generate a Registration ID that

customers will receive via email, along with instructions on how to retrieve the license key and activate

the 90-day trial. No further log in is required.

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Note:

Please NOT USE the generic menu named as Evaluation/No-charge Licenses in order to generate licenses.

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Note:

As of today, you need to follow the mentioned process to generate Eval Licenses. That means log in via partner ready for networking portal, use the provided link by clicking on GO button and get redirected to the License generation landing page. You cannot generate the evaluation licenses when directly log on to MNP!

Note:

The mentioned redirection may not work properly if you have already logged in to My Networking Portal (MNP) in an open page on your browser (duplicate user session on MNP). Make sure you log out from MNP, then log in to Partner Ready Portal and follow the steps to be redirected to license generation page in a new browser session.

Note:

Get benefit from Aruba Solution Exchange (ASE) solutions for licensing and license conversions between platforms. Some useful links on licensing:

Aruba OS and Licensing: https://afp.arubanetworks.com/afp/index.php/Quoting_%26_Pricing:_Licensing#Aruba_OS_and_Licensing

How-To: Splitting Licenses with MNP https://afp.arubanetworks.com/afp/index.php/How-To:_Splitting_Licenses_with_MNP

11. Aruba Innovation Zone (AIZ)

Innovation starts at the front line with our partners and customers that are using Aruba’s technology to

solve real world business challenges. We need to hear from you on how to ensure our products and

solutions are meeting the demands you see today as well as the challenges, or opportunities, you see

on the horizon. The Aruba Innovation Zone (AIZ) is Aruba’s new feature request system to capture,

discuss, and develop these ideas into reality. It is a single place for you to submit your ideas on

how you think any of Aruba solutions need to be enhanced, whether these are new capabilities or

platforms, refinement of current features, thoughts on integrations that make sense, or even new

technologies that Aruba should consider developing. Besides submitting your own requests, via this

portal you will be able to search for existing ideas, vote on ones you like to help get them more

attention, add additional details to existing one, or discuss the idea with your peers, customers,

and Aruba engineers. Aruba’s product management team leverages the ideas in this system for

roadmap development. You will receive updates about the status of your idea, or ideas you are

watching, as well as updates when others are talking about your idea, have questions, or are adding to

it.

Get started today by logging on to Partner Ready Portal and clicking the link to the Aruba Innovation

Zone (AIZ) in the Resources menu. Click on GO button to navigate to AIZ.

You can vote for an idea in your product or solutions of your expertise.

See here for more information, some instructions to get started, and answers to some commonly asked

questions. https://afp.arubanetworks.com/afp/index.php/Aruba_Innovation_Zone_FAQ

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12. Aruba Support Portal (ASP)

The new Premier Online Support Experience for Aruba Customers to be launched in EMEA in H2-2018.

As a current user of the My Networking Portal (MNP) for your Aruba Branded Products, the new and

improved Aruba Support Portal (ASP) will be available for your use with new and improved capabilities.

ASP includes features that will allow you to view, log and manage ALL Aruba Branded Product support

cases for your company, more easily find and download Aruba software and documentation, manage

your licenses, assets and contracts in a familiar way and finally allow you to interact with Aruba Product

Management on enhancements you would like to see in our products.

The process to start using ASP will involve the migration of your assets (licenses, devices, contracts

and users) from MNP. This automated process should be a quick and painless one for you as the

designated administrator for your company. Other users you have for your company in MNP will get an

email notification to on-board as well once you have completed the asset migration. No additional asset

migrations will be required for subsequent users to begin accessing ASP. Once your asset migration is

complete, your company’s MNP account will move to a Read-Only state and all further needs you have

for online support can be exclusively performed on ASP.

Major benefits that you get from ASP are:

Simple and improved license management workflows

Intuitive with simplified user interface

Ability to log and manage all support cases

Simplified Search to locate and download software and documents The interesting feature “Full Function Case Management” helps you with a simplified case creation workflow. You can manage all cases in one portal for a single company with view to case details and it is improved for email case creation.

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Please mind that:

The expected partner onboarding timeline in EMEA region is late August 2018 (subject to change). Until then continue to use MNP and / or Aruba Support Center.

Customer / Partner assets including licenses must be migrated from My Networking Portal (MNP) beforehand. This process called Onboarding.

Legacy HPN Products are not available on ASP. This is due to differentiation of Products and Support Experience. These products still available on MNP with similar DCN product set*

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13. “Aruba Airheads TekTalk” monthly newsletter

As part of the program, we send you a monthly newsletter called “Aruba Airheads TekTalk”. This brings you useful information about product update, webinars & events, tools update, technical reference material as well as training. Please send me an email if you currently do not receive this newsletter.

14. "HPE Learner ID" to record "Knowledge credits"

As you probably know at HPE Aruba we have "Knowledge credits" for our partners. The "HPE Learner ID" helps HPE Aruba to record the "Knowledge credits" for corresponding partner companies. This ID is your unique identifier to access to HPE Certification and Learning training. Your ID is required to register for certification exams and to participate in other aspects of the program. However, please make you have a Learner ID. You can follow the instruction and the provided link below to create or recover your “HPE Learner ID”. Get your HPE Learner ID

If you are new to HPE certification and training world, you will need to create an HPE Learner ID, which will be your unique and personal identifier. This ID is required to register for certification exams, to access to various training materials such as sales training and many other web based training available for the HPE Learning Center (the HPE Learning Management System).

If you work for a channel partner, this registration is done from the Partner Ready Portal (Login required). When you register for a partner portal account, you will be also automatically registered for the HPE Certification and Learning program. Your organization’s Partner Portal Administrator (PPA) will be notified of your request and will need to “approve”. Allow up to 3 days for your Partner Portal Administrator (PPA) or the HPE Profiling Team to approve your access.

More details & registration available from this page: get your HPE Learner ID. (note: Although the “Location ID” is not mandatory during the process but that helps system to automatically populate your company info and fill up the registration form. Please contact me if you do not know your “Location ID”.)

15. Customer facing links

Below are some of the useful technical materials that can be shared with customers:

Instant AP training Competitive product comparison Aruba Customer case studies Aruba Channel (YouTube) ABC Networking (YouTube)

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16. PRFN Quick Reference Links

Partner Tools (Sales / SE) including Pricing, Quote, MDF, Engage&Grow, Comp Optimizer, etc.:

https://partner.hpe.com/group/upp-aruba/partner-tools

Access the Partner Ready for Networking Portal: https://partner.hpe.com/aruba Current Partner Promotions including discounts, rewards, and rebates: https://partner.hpe.com/group/upp-aruba/current-partner-promotions

Get a learner id: https://certification-learning.hpe.com/TR/get_started.html

Find my learner id: https://www.mylearninghpe.com/forms/idLookup.aspx

On certifications: https://certification-learning.hpe.com/tr/certifications

Find available trainings: https://certification-learning.hpe.com/tr/TrainingCalendar

My migrated transcript history is inaccurate: https://certification-learning.hpe.com/tr/contact.html

Register for an exam: http://www.pearsonvue.com/hpe/

Locate available exams: https://certification-learning.hpe.com/tr/exams

Print my e-certificate of a certification: https://www.mylearninghpe.com

Print my e-certificate of a course: https://hpe-external.sabacloud.com

Aruba Merchandise Store: http://merchandise.arubanetworks.com/

17. ArubaCare Support, TAC and Service Offerings

ArubaCare safeguards your networking investment by providing a wide range of technical support services that keep your network up and running. You can find ArubaCare datasheet here and a very useful Technical Support reference guide here: http://support.arubanetworks.com/portals/0/TAC_QuickReferenceGuide.pdf You can contact technical support or create a support case via this link on HPE My Networking or phone. In Denmark you can reach the local support out via the phone +45-70108025. Further Support Contact details in other countries can be found here. You can also check out this page on Aruba Technical Assistance Center (TAC), escalation procedure and services which offered by TAC (Some links might be under construction):

https://afp.arubanetworks.com/afp/index.php/Technical_Assistance_Center

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18. FAQ

18.1 Having difficulty to access the Aruba Support Center?

This issue happens because the legacy Aruba partner portal (partners.arubanetworks.com) provided authorisation to the support portal. The legacy portal was shut down on August 1st. In a small number of cases (< 5% of partner users) there is a discrepancy in the partner entitlement details. If you run into this issue, please register on the site again. This would auto approve your login: https://support.arubanetworks.com/Default.aspx?TabId=55 Automatic registration approval is based on the approved domain list of the partner. Providing a serial# or contact would really help us close out the registration in case their domain is not within the approved list. In case this does not work, please write a mail to aruba-wc@hpe.com regarding the issue. This team will re-enable your account.

18.2 Having difficulty to log on to Arubapedia for Partners (AFP)?

AFP will receive a certificate error. To fix this you need to access AFP through the Partner Ready Portal. We expect this issue being resolved in Q4-2017.

18.3 Where can I check Aruba products end-of-life and EOS?

Check the below link to find timelines for products at the end of their lives and learn more about our End-of-life policy, so you can get the communication and support you need for your hardware and software products: http://www.arubanetworks.com/support-services/end-of-life/ 18.4 Where can I find security advisories?

Any security issues related to Aruba products is recorded. See recent security advisories or report a security vulnerability on Archive of Security Advisories. 18.5 Where can I download HPE product manuals and software updates?

As an alternate to Aruba Support Center, I suggest you to use My Networking Portal (MNP) for wide range of both Aruba and HPE products. You can go to “My Support” and search product name, module name or product number. Moreover, MNP eases managing your licenses and provides streamlined experiences for your registered products.

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18.6 Where can I download Product photos and logos?

You can download product photos as well as the Aruba logo and brand guideline for websites, collateral web banners from Media-Center.

19. Contact & Feedback

Reach me out for feedback on this handbook:

Amir Sazgarnia

M: +45 21188155 | amir.sazgarnia@hpe.com | Engholm parkvej 8, 3450 Allerød, Denmark

Amir S.

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20. Confidentiality Disclosure Agreement

This document is confidential and for Aruba partner use and internal use only. Each product, process, and procedure referred to in this document contains the confidential and intellectual property of Aruba, a Hewlett Packard Enterprise company. By accessing and using the contents of this handbook, you acknowledge and agree that the information contained in and/or accessed through web links is confidential information of Aruba, a Hewlett Packard Enterprise company.